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Bringing a systems mindset to bear on organisational improvement
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Understanding the Causal System
PC1: Improvement Science Basics
Louis Gomez & Sandra Park
Our Road Map for Learning
Seeing the System
Understanding the Problem
Effect
Cause Cause
Cause Cause
The Dynamism in the Field: A Sampler
It’s the TEXTBOOKS
We’re not aligning with students’ ACADEMIC & CAREER GOALS
It’s STUDENT MOTIVATION
It’s a HUMAN RESOURCE problem
It’s an INSTITUTIONAL LEADERSHIP FAILURE!!
Open Source Materials
Learning CommuniMes
Design More Meaningful Courses
PD + Faculty Inquiry Groups
Leadership Development Programs
What is a Causal Systems Analysis?
An improvement process that helps you identify the initiating causes of a problem.
Tool: Ishikawa Fishbone or “Cause-and-Effect” Diagram
(Basis for developing a Systems Improvement Map)
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BRANCH: CATEGORY
BRANCH: CATEGORY
BRANCH: CATEGORY
BRANCH: CATEGORY
PROBLEM STATEMENT
BONE: CAUSE
BONE: CAUSE BONE: CAUSE
BONE: CAUSE
Activity: What is the specific problem?
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Activity: Identifying Root Causes
Asking “Why?” ! Big ideas—main categories ! Choose one “category”
! Brainstorm potential causes. Ask “why?” three to five times for each of the initial categories.
! Try to focus on finding key system processes you can influence.
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RELATIONSHIP WITH PRINCIPAL FEEDBACK
HIRING, RECRUITING & PLACEMENT SYSTEMS
PROFESSIONAL COMMUNITY
PROFESSIONAL DEVELOPMENT
HIGH TURNOVER RATES AND LESS EFFECTIVE NEW
TEACHERS
WORKING CONDITIONS
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RELATIONSHIP WITH PRINCIPAL FEEDBACK
HIRING, RECRUITING & PLACEMENT SYSTEMS
PROFESSIONAL COMMUNITY
PROFESSIONAL DEVELOPMENT
TURNOVER RATES FOR NEW TEACHERS ARE HIGH AND NEW TEACHERS ARE NOT EFFECTIVE FAST
ENOUGH
WORKING CONDITIONS
Lack of attention to relational practices in the induction and
development of principals.
New teachers low priority on principals’ time
Weak or absent culture of trust district-wide
High principal turnover
No common language about good teaching
Not connected to resources to improve
Those giving feedback lack expertise
Feedback is experienced as isolated and/or evaluative events
Mismatch between teacher background
and initial assignments
Lack of clarity around roles and responsibilities (e.g HR, principal, etc.)
Lack of information necessary for good
school-teacher match
Processes not timely
Lack of communication between prep programs
and districts
“It’s not my job” Lack of collective responsibility for students and their achievement Inadequate time,
resources and structures
Each new teacher invents curriculum
No concept of arc of teacher dev
Not connected to student learning
Not differentiated by needs of individual teachers
Lack of coherence
Environment not safe
Facilities inadequate
No breaks
Tips for Crafting a Fishbone Diagram
STAY USER-CENTERED
! Talk to users to get their perspectives. ! See the system from different points of view. ! Solve the problem for users first. ! Be open-minded.
USE DATA WHEN POSSIBLE
! Measure the gap you’re trying to close. ! Test causes against data.
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