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mm bagali, phd
professor of strategic HRM,Brand Ambassador, Asian HR Board, IndiaJAIN University
[email protected]/in/mmbagali
CMS Business School / Bangalore
My personal wishes for the New Year - 2016
All the Best
agendabest lessons for great presentationsEffective Strategies in CommunicationsLanguage Tips : Critical in communication
Interaction
CMS Business School / Bangalore
Few other areas of concern
Communication using simple language to explain the subject matter/course material
Presentation of the subject matter in an appropriate format to create an impact of teaching
Presentation skills and styles
Use of correct body language and its integration with communication
Use of appropriate tone/voice modulation to sustain student interest/alertness in the class room proceedings
Appropriate utilization of teaching aids to make teaching learning process more effective and interesting.
CommunicationPresentationBody LanguageMessagePedagogy
communication and presentation skills for better results
CMS Business School / Bangalore
As with any journey, success is usually determined by the degree of ....
preparationpreparationpreparation
CMS Business School / Bangalore
Future Work Skills 2020
Institute for the Future forthe University of Phoenix Research Institute / Palo Alto, CA
1 . Sence making
2. Social Intelligence
3. Novel and Adaptive thinking
4. Cross Cultural 5. Computational Thinking
6. New Media Literacy
7. Design Mind set
8. Communication 9. Communication 10. Communication
CMS Business School / Bangalore
55% of what people perceive of others comes from body language and facial expressions
38% comes from tone of voice
7% is based on the actual words people use
FACTOID
best lessons for great presentations
CMS Business School / Bangalore
What is Effective Class teaching / Presentation
Post DoctoralResearchConsultancyOthers
Craft a Story that capturesBOTH ….. HEART and MIND
BRING SOME GOOD
images
have a strong
SCRIPT
create slides to audience say
WOW
tell how this presentation make
LIFE BETTER
Use simple language
FREE OF JARGONS
No other way than
EXCELENCE Words I Sentence I Quotations I et al
Have main
BULLET points and Power words
CMS Business School / Bangalore
Effective Strategies in Communication I Presentation
How well you tell what you want to tell
CMS Business School / Bangalore
As a teacher,
Knowing your own persona, which reflects presentation and communication
I am OK, You are OK
I am OK, You are not OK
I am not OK, You are OK
I am not OK, You are not OK
Assertive Aggressive
Passive Depressive
CMS Business School / Bangalore
Presentation
Open to other ideasConnect EmotionallyNoveltyLeave a markEngage
Talk of a Big Picture
CMS Business School / Bangalore
CMS Business School / Bangalore
Use Humor
Avoid words that HurtChange Abrasive BehaviorHandle Disagreements with TactEliminate Negative FeelingsRespect the other Person’s Point of View
CMS Business School / Bangalore
Give Non Verbal CuesCheck your PostureBe Flexible / Be LikableCommit to being TruthfulEmpathizeExpress EmotionSupport Statements with DetailsWatch SemanticsSuppress Emotion
CMS Business School / Bangalore
Get to the point QuicklyExplain abstract WordsUse Gender Neutral LanguageCite Source of Statistical DataIllustrate with Personal ExamplesMake Eye ContactGesture / PostureVary your VolumeWatch your ToneScreen out Distractions
CMS Business School / Bangalore
Repeat Major PointsFind out what your Listener wantsDefine AcronymsReduce JargonUse Anecdotes & StoriesAsk for FeedbackIncrease your VocabularyPractice Pronouncing words clearlyExercise Tongue, Jaws & Lips
Think before you Talk
28
Delightful Slips in Communication[Some practical examples]
29
Typist typed “T” in place of “C” while addressing a letter to ………
Chief Minister as ……….Thief Minister
30
Maternity benefit circular by
Govt: …..Every women by whom a claim for maternity benefit is made shall furnish evidence that she has been or that it is expected that she will be conferred by means of a certificate given in accordance with the rules……..
Replied: Reply in accordance with your instructions, I have given birth to twins in the enclosed envelop
31
A note to Registrar of marriages:
I am signing my marriage certificate; the previous one was a mistake
32
Lost and found Column
Sir, I am glad to inform you that my mother-in-law reported missing is found at last, is now, dead
33
Classified Advertisement
A piano is offered for sale by a lady with carved oak legs
34
Mother died in infancy
Mother died when I was an infant
CMS Business School / Bangalore
Introduce yourself
Opening relate to Central Theme / Meaningful/ brief/ No Negative start/
Plan your talk / Purpose
Decide what to say at what time
Visualize its possible consequences
Arrange your ideas or talk in sequence
CMS Business School / Bangalore
Should build goodwill
Too many technical words / jargon avoid
Too long sentence
Give background
Don’t prejudice…….. have an open mind Avoid Halo Effect
CMS Business School / Bangalore
Be positive in approach
Be polite and courtesy
Be assertive
Be patient
Avoid vagueness
Judge the reaction after or in-between the talk
CMS Business School / Bangalore
Be sure your action supports your communication
Listening is part of communication
Don’t make fun, joke, and lose talk
Few promises make and keep them fulfilled
Thank / Sorry / Excuse / I am sorry…when needed
CMS Business School / Bangalore
Structuring your communication
Non Verbal
How you look to the people
Body language
How you sound to the people
Oral Communications
Establishing Credibility
Written Communication
How are you perceived by the people
Let us all think
BIG
Let us all think
BIG
CMS Business School / Bangalore
Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication
Language tips
Be aware of slang Avoid foul languageExplain acronyms and jargonAvoid sarcasm
Power robbers (“I hope,” “I guess,” “maybe,” “probably”) undercut credibility
CMS Business School / Bangalore
Use Good Speech Habits
Phrases To use
“ One moment please”,
“Yes”, “All right”,
“Good-bye”
“please”
“thank you”,
“hello” and “goodbye”
CMS Business School / Bangalore
CMS Business School / Bangalore
No EGO Solid EYE ContactGood PostureNatural GestureVoice and vocal varietyEffective use of Language and PausesActive Listening involvement
Behavioral Skills in Communications
CMS Business School / Bangalore
Nod the headAppreciationIn between Yes/ NO/ A minuteListen with a purposeHold Anger / TemperSpeak to the PeopleSmile to the PeopleCall People by Name
CMS Business School / Bangalore
Generous in Praise / AppreciationConsiderate Feelings towards othersMake other persona feel importantDon’t critics, condemn or complainAsk relevant questions
Use this.. 80%
Use this also… 20%
But, avoid this always
CMS Business School / Bangalore
Improve
Communication Skills
CMS Business School / Bangalore
Know what you want to SayControl FearStop TalkingThink before you TalkBelieve in your MessageRepeat Major PointsFind out what your Listener wantsDefine AcronymsReduce Jargon
CMS Business School / Bangalore
Use HumorUse Anecdotes & StoriesAsk for FeedbackIncrease your VocabularyExercise Tongue, Jaws & LipsMake Eye ContactGesture / PauseVary your VolumeWatch your Tone
CMS Business School / Bangalore
Prepare to ListenScreen out DistractionsConcentrate on the MessageAsk Questions Use Mind MappingWrite a purpose StatementUse an OutlineGet to the point QuicklyExplain abstract WordsUse Gender Neutral LanguageCite Source of Statistical DataIllustrate with Personal Examples
CMS Business School / Bangalore
Express EmotionKeep it SimplePaint Verbal PicturesSuppress EmotionTake NotesWrite Personal NotesWrite more Effective Business LettersUse Short SentencesCommunicate OnlineKeep up with Current EventsRead something InspirationalUse the InternetCheck your PostureDress AppropriatelyVisualize
CMS Business School / Bangalore
Commit to being TruthfulEmpathizeDon’t Take Yourself too seriouslyBe Receptive to New IdeasRespect the other Person’s Point of ViewRecognize the Importance of Stress on CCheck your attitudeUse Good MannersRecognize Condescending MannersAvoid words that HurtChange Abrasive BehaviourHandle Disagreements with TactOrganise productive meetingsUnderstand the Importance of Timing
Present a Good Personal Image
CMS Business School / Bangalore
Do I know this !!!
"Business Etiquette and Communication "
1. Can I send an e-mail communication as a thank you after a lunch meeting?
A. Sending an E-mail thank you is all that is expected
B. The hand-written note is always the best option
C. Just call...it takes so much less time
B
2. At a dinner meeting is it acceptable to leave a cell phone on at the table?
A. Yes, but you should leave on the table
B. Never, the person "in person" should get your full attention
C. Yes, as long as everyone else has theirs left on
B
3. When being introduced to a person who is blind what should I do?
A. Nothing - wait for the individual to offer their hand
B. Avoid handshaking - but say Hello!
C. Touch their shoulder to indicate your presence and Initiate a handshake
D. Say Hello and wait for the individual to offer their hand
D
4. How long does a person have to return business phone calls?
A. Business calls should be returned within one hour
B. Call after hours and leave a voicemail
C. A maximum of seven days
D. Each person needs to establish their returning calls policy and consistently follow the standards which have been set
D
61
5. If a meeting is scheduled for 9:00am, what time should an employee arrive?
A. No more than thirty minutes prior to the meeting time
B. Not earlier than 8:50am, that gives you ten minutes to get organized
C. Don't be early, they'll think you're over eager.
B
62
6. When is it appropriate to call business associates by their first names?
A. As soon as you feel comfortable
B. Never, always use formal names, don't get too personal
C. Only if the person gives you permission
C
7. If you want to make a good impression on a senior executive when you meet them for the first time, it’s best to:
a. Greet them and tell them about the project you’re working on so they’ll know what you are doing for the company.
b. Appear genuinely sincere and ask them questions about the company and how they became an executive for the company.
c. Appear pleasant and make brief short sentences that focus on them and wait for them to reply
C
8. When making an entrance into an office with people working at their desks, it’s always best to:
a. Do your best to not draw attention to yourself
b. Appear pleasant and greet people by saying hello to those at the desks
c. Walk in a room and stand there and wait patiently for someone to look up and recognize that you need help
A
9. When making a business introduction between two people, the most important rule to remember is:
a. Say your own name before introducing the two people
b. Use the name of the most important person first in the introduction
c. Repeat the names of the people involved in the introduction twice so they’ll remember each other’s names and their proper pronunciation of those names
B
10. You’re attending a conference and you’d like to have the card of a senior executive you meet. How do you get it?
a. You offer them your card and ask them for theirs
b. You tell them you need their card so you can remember their name
c. You create an opportunity and establish rapport with them and develop a specific reason for them to ask you for your card in hopes they will offer you theirs
C
11. For leading a successful business meeting, your number one priority is:
a. Making sure you have good attendance and participation
b. Keeping great notes and sending them to everyone after the meeting
c. Creating tasks and accomplishing the agenda in the allotted time
C
12. When giving a compliment, it’s best to:
a. Give a compliment to someone so that many people can hear the praise you are giving them
b. Give compliments to everyone in the office so everyone receives regular praise
c. Compliment specific behaviors regarding work, avoid personal compliments
C
Scoring
Excellent 11-12Good 8-10Average 05-07
Less than 04 ….U only tell
Romance in Communication What happens and what happened
How old are youHalf past Eighteen
His child was not doing well
I was very hot water to hear that my son is missing the bus and is in danger of not climbing into the next class well
A Professor in the College…..
Let the doors of the window open, Air force come in……
73
‘CM’ passed away Bangalore Railway Station
(Actually he wants to convey that VIP crossed Bangalore Railway Station)
74
In a Bus Eve Teasing is an Offence,
Passengers are requested to Cooperate
Liquor Shop If you drink to forget everything, Kindly pay us in Advance
On CarAlways drive in such a way that your License expires before you do
Intended Communicated
• He is a hard worker • He is good at noting• I am alone at home• Don’t sit and work in this
Computer
• He hardly works • He is good at nothing • I am the only Husband • Don’t sit on this computer and work
76
Attitudes matters in Communication (Building Goodwill)
- We are shipping your order of 4 Jan, 2017 this afternoon
+ The Two dozen Corning ware starter you ordered will be shipped this afternoon and should reach you by Jan, 4, 2017
77
- Congratulation…….
+ Congrates on your promotion as Officer, BBMP Corporation. I am pleased to read about it and felt happy about the news
78
- You’ll be happy to hear that your scholarship has been renewed
+ Congrates ! Your scholarship has been renewed
79
- We provide health Insurance to all employees
+ You receive health Insurance as full time
Employee of the Organisation
80
- If you don’t understand, feel free to ask me
+ If you have further Questions, feel free to ask or call
81
- We cannot sell computers disks in lots of less than 10
+ To keep down packaging and shipment cost, we sell computers disks in lots of 10+ more
82
- We will perform an investigation of the problem
+ We will investigate the problem
It was nice and warm to be with you all !!!!
All the best