BACK ROOM REBOOT How to Start Saving Time and Money in Tech Services"

Pat Wagner"Siera: Learn. Teach. Inspire.™ "sieralearn.com"

April 10, 2014 1:00 pm – 1:50 pm"

LEAD. OUT. LOUD. Texas Library Association"

1

MEET PAT

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Worked with libraries since 1978

Worked for Texas libraries since 1994

On the ground in 48 states and Canada

Basic issues that make libraries succeed

Worked in retail and with nonprofits

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Are sacred cows eating your budget?"

ARE YOU READY FOR CHANGE?

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Are you willing to be transparent?

Document and report?

Is everyone on board?

Who is in charge?

ARE YOU READY FOR CHANGE?

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Are you willing to measure and count?

Are you willing to evaluate?

Are you willing to change?

TRANSPARENCY Discussing issues in open meetings

Sharing with everyone in the library

Constructive criticism

Documenting every step

Posting goals, feedback, and results

No guilt or blame

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EVERYONE ON BOARD

Support from the top

Championing the cause

Improvement is their new job description.

Supervisors and managers

What will you do if there is pushback?

Take concerns seriously.

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WHO IS IN CHARGE

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Who is accountable and responsible?

How is everyone held responsible?

Are you committed to sustain efforts?

MEASURE & COUNT Start with consistent benchmarks:

How much time for what results? How much is accomplished weekly?

Compare apples to apples.

Every statistic means real action.

How much time fixing mistakes?

How much effort outside of tech services?

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EVALUATION Create new goals.

Focus on the future: next time…

The power to make changes

Talk is cheap.

Evaluation never stops.

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TYPICAL ISSUES

Risk management: Unnecessary duplication, back-ups Unrealistic quality standards Unnecessary verification

Too many steps

Messy work areas

Pet projects and no oversight

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IMMEDIATELY!

Give away, throw out, clean, organize.

Expiration date for projects

Stop mending.

Stop library binding everything.

Budget for better tools

All projects and all steps up for review

What’s reasonable?

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RESOURCES

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theleanlibrary.com

pmi.org

americancityandcounty.com/administration/ lean-six-sigma

guidonps.com/industry-news/lean-government-to-be-used-in-developing-texas-city/

slideshare.net/Sdeas/lean-six-sigma-for-municipal-government

RESOURCES

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jindal.utdallas.edu/centers-of-excellence/center-for-intelligent-supply-networks/certificate-in-lean-6-sigma/

americanlibrariesmagazine.org/article/ get-ahead-outsourcing

mindtools.com/pages/main/newMN_PPM.htm

sieralearn.com /introduction-to-lean-government-reading-list/

librarything.com/catalog/PatternResearch

CREDITS

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Slide number Attribution 9 Anthony Thomas Bueta 2008. Licensed under

CC BY-SA 2.0. This is an adaptation of the original work. www.flickr.com/photos/23078991@N05/2796325875/

11 Tanya Hart 2007. Licensed under CC BY-SA 2.0. This is an adaptation of the original work. www.flickr.com/photos/27466406@N00/514603214/

CREDITS

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Slide number Attribution 12 psyberartist 2012. Licensed under CC BY 2.0.

This is an adaptation of the original work. www.flickr.com/photos/10175246@N08/7080803353/

Twitter @pat2pattern"

LinkedIn Pat Wagner"

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