Professional Attitudes and Behaviours Workshop 2

Review of Module Overview

Workshop 3Communication Skills and Interpersonal

Behaviour

Workshop 2Time and Project

Management

Workshop 4Team

Working

Workshop 1The

Commission Module

overview Business Analysis

Workshop 5Report Writing

Presentation Skills

Workshop 6 (10% of final mark)

Team Presentations on Workshops 1 – 5

CommunicationsProject Management

Business Analysis

Workshop 9Customer

Relationship ManagementPreparation for Board

Paper

Workshop 7 Preparation

for Charitable ActivityPAVE

fundraising activity

Workshop 8 (20% of final

mark)Observed Charitable

Activity

Video Blog (30% of final

mark) 10 minutes – reflections on module and

learning

Workshop 10(40% of final mark –

30% group 10% individual)

Team Presentations to Client Board

Based on Board Paper

Board Paper to be

submitted

750 words

Readings for each workshop

Assessable content

Managing your time

In an organisational setting, what does it mean to ‘manage your time’?

Is it just about not being late?

What are the benefits of good time management?

How do you currently manage your time?

What techniques do you currently use?

Do they work?

Discuss in pairs

5 Minutes then share with group

But first … Eat that frog.

Tell me one thing you have been putting off doing ….

Now watch this:

www.youtube.com/watch?v=0W7GB5Fh2XM

[also available on the OLE]

Some Benefits

Reduced stress

Sleeping better

Gaining control and building confidence

Sense of achievement

Increased productivity

Avoid missing deadlines/making mistakes

Theories of Time Management

Parkinson’s Law – work expands to fill the time available to complete it in

Murphy’s Law – Everything takes longer than you expect it to

Illich’s Law – After a certain number of hours at work, efficiency decreases and concentration becomes more difficult

Carlson’s Law – Working continuously on a task takes less time than working on it over several sessions

Fraisse’s Law – time passes more quickly when you are enjoying yourself

Pareto’s Law – 20% of our efforts produce 80% of our achievements

Interruptions

What kind of interruptions do you receive on a regular basis?

What might be added to that when you think of the world of work

Dealing with interruptions

Ask yourself – is this interruption more important than the work I’m doing?

Keep interruptions short ‘what do you want? When do you want it?

Keep a to-do list

Keep a log of who interrupts you – does a pattern emerge?

Learn to deal with ‘have you got a minute?’

Go to them, then you can control when you leave

Learn to say no

Block out time to go somewhere quiet

Turn off phone, email

Urgent v Important

Important

- Relates to your mission role and goals

- You decide the direction to proceed

Urgent

- That which is pressing upon you

- That which is given a sense of urgency

- Something you must act upon

- It wont go away

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Urgent Not Urgent

Crises Pressing deadlinesLast minute prepRework

Planning Monitoring & reviewingTraining & coachingSelf developmentJob reviews and 1:1sRest and recreation

Many emailsPhone callsSome meetingsDelegatable jobs

Trivial easy tasksSome mail & phone callsTime wasting distractionsInternet surfing/reading

Adapted from Steven Covey

Not

Im

port

ant

Im

port

ant

Urgent Not Urgent

Crises Pressing deadlinesLast minute prep

Planning Monitoring & reviewingTraining & coachingSelf developmentJob reviews and 1:1sRest and recreation

Many emailsPhone callsSome meetingsDelegatable jobs

Trivial easy tasksSome mail & phone callsTime wasting distractionsInternet surfing/reading

Adapted from Steven Covey

ABC – it’s easy as 123

Take 15 minutes planning at the start of each day

Create your to-do list

A – has to be done today

B - Can be done in the next 2 days

C – Less urgent or ongoing

Only keep A activities on your desk

Prioritise tasks in line with time slots available between meetings

What is a project?

A Project

A Project is…

a temporary activity undertaken to create or provide a unique product or service within a set timeframe

A Project must have…

a start, a middle, an end, and an objective

Examples of Projects range from…

designing a bicycle, to setting up a new department, to putting a man on the moon

A project life cycle

INITIATION

PLANNING

EXECUTION

CLOSURE

Project Definition

Detailed Planning

Monitoring and Contol

Project Review

1

2

3

4

Phases, tasks and activities

Decorating the bedroom

Phase 1 - Planning

Task 1: Deciding on the colour

Activity 1: Pick up swatches of colour from B & Q

Activity 2: Agree on colour of walls

Activity 3 Agree on colour of ceiling

Task 2: Measuring up

Activity 1: Measure wall area

Activity 2: Measure floor area

Activity 3: Measure wooden area

Developing a critical path

A critical path is:

The route a project takes from start to finish when taking into account all the Phases and tasks that need to be achieved along the way

NB some tasks can be undertaken in parallel others must be in sequential order

Critical Path Exercise

You have decided to arrange a dinner party. There will be 6 guests and it will take place in two weeks time.

Design the critical path for this project, starting from now right through to when you will say goodbye to your guests after the party.

What tasks can be undertaken in parallel?

What tasks must be sequential?

What are your critical milestone moments to ensure that all is on track?

A Critical Path for the module

Design a critical path for the module, based on the challenges you have received.

What order will you be doing them? Which ones will be most time consuming?

Which challenges will require the input from the relevant workshop. Can these be started prior to the workshop?

How will you be sure that you will achieve them in line with the timeframes allowed?

This critical path will form part of the presentation during workshop 6

Before next time …

Read Chapters 10 and 11 of the Course Reader which deal with communication

Commission

For the remainder of the workshop work on your commissioned task or begin to build up your critical path for the work that needs to be undertaken

Allocate names to each task/activity you will be undertaking.

Ensure that everyone will be included in the workload