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Discussion of Article 1

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Discussion of Article 2

Reference Services& Gourmet

Cooking

April 16, 2013LIS 5203

Assessing Info Needs

• Effective methods for reference service evaluation elusive

• ‘Imposed query’ a new variable in reference evaluation

CitationGross, M., & Saxton, M. L. (2002). Integrating the imposed query into the evaluation of reference service: A dichotomous analysis of user ratings. Library & Information Science Research, 24(3), 251-263.

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• Reference Service Survey (2002) provided data

• “Who is this information for?” (survey question) delineated users

MethodologyG

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• ‘Agent’ users rated librarians higher than ‘self-generated’

• ‘Self-generated’ users more critical/higher expectations

ResultsG

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• ‘Agents’ may struggle to judge relevance (of sources)

• Use reference interview to discern user ‘type’

Study ImplicationsG

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Your Background

How many of you have used reference services at a library before?

How many of you have used reference services on behalf of somebody else?

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About This Article

Why did we read this article?

What are the major take-away points?

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Satisfaction with ServicesThe research indicates that users in

both categories were satisfied with reference services even when their questions were not answered completely.

The agent users ranked the reference librarians higher than self-generated users in all four dimensions of reference service (readiness, interest, understanding, verification).

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Agent UsersIn this study, more agent users self-reported as being “first time” reference desk users.

Relevance can be harder to determine when working with agent users.

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About the Research

The Research: Pros and Cons

Future Research

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• Cooking hobby as type of ‘serious leisure’

• Serious leisure often leads to ‘leisure career’

CitationHartel, J. (2011). Information in the hobby of gourmet cooking: Four contexts. In W. Aspray & B. Hayes (Eds.), Everyday Life Information. Cambridge, MA: MIT Press.

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• Ethnographic study, participant research

• 20 in-home interviews with gourmet cooks

• Activities coded into six “information contexts” (ICs)

• Four ICs discussed here

MethodologyH

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• Eating out

• Foreign travel

• Ethnic markets

• “Foodie” friends

Information Context #1LIVING A GOURMET LIFESTYLE

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• Consulting

• Teaching

• Online forums

Information Context #2EXPRESSING CULINARY EXPERTISE

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• Cookbooks

• Serials

• TV shows

• Online sources

Information Context #3STAYING INFORMED & INSPIRED

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• Recipe searches at home

• “Grapevine”

• Epicurious.com

Information Context #4LAUNCHING A COOKING EPISODE

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• Serious leisure (SL) offers insight into everyday life information phenomena

• SL research is upbeat!

• SL offers model information environments

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Significance of the ArticleSERIOUS LEISURE:

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“Activity that participants find so substantial and interesting that, in the typical case, they launch themselves on a leisure career centered on acquiring and expressing its special skills, knowledge and experience”

Robert Stebbins (1992) “Amateurs, professionals and serious leisure,” p. 3

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What’s your hobby?

Why did we read this?

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Photo courtesy of Mel Hill

Major Take-Aways

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The 4 Contexts

LIVING A GOURMET LIFESTYLE

EXPRESSINGCULINARYEXPERTISE

LAUNCHING ACOOKINGEPISODE

STAYING INFORMEDAND INSPIRED

Practical Implications for Info Practice

“vast multimedia information universe” “constellation of information activities”

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Practical Implications for Info Research

Do we need expanded info theory?

Scholar Theory of How Info Needs Arise

Taylor • uncertainty• conscious or unconscious need for info• vague dissatisfaction

Belkin • “anomalous state of knowledge” or ASK• gap or uncertainty

Kuhlthau • feelings of anxiety and uncertainty

Dervin • gap that needs to be filled• drive to make sense

Wilson • recognized need

Krikelas • uncertainty

Leckie • work roles and tasks

Bystrom & Jarvelin • task

Savolainen • everyday life projects, problems of day-to-day living, keeping order and make sense of life

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Practical Implications for Info Research

Happy seekingSelf-motivated distillationSerendipity

Any questions?

This week’s scholars

Melissa Gross Matthew Saxton Jenna Hartel