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Presented at BOBCATSSS 2009, Porto.
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Title: An Investigation of the ‘creative consultation’ process and methods to capture and transfer good practice in
public libraries
Hui-Yun Sung, Dr. Gillian Ragsdell and Dr. Mark Hepworth
Loughborough University, UKDepartment of Information ScienceCorrespond to: [email protected]
Agenda
Conclusion
Introduction
Illustrations
Literature Review
Introduction
The change of library service uses
Trends in public library usage in the 1990s Source: Audit Commission, 2002, p.9.
Aims
To discuss the key features of community consultation in public libraries.
Aims
To investigate innovative consultation methods: Birmingham Libraries and Bolton Libraries.
To suggest a rout for further research
Literature Review
Definition of Community Consultation
Community: library users, lapsed users, and non-users.
Consultation: “A process of dialogue that leads to a decision.” (Audit Commission 1999, p.7)
Community consultation techniques: methods which involve librarians in direct interaction with the community to discover their needs and wants.
緒論
To carry out statutory obligations The Public Libraries and Museums Act 1964 The Local Government Act 1999 Best Value 2001
To improve public library services Leading to high-quality service provision Achieving library’s aims and objectives Satisfying users’ needs and preference
Purposes of community consultation
Pro and con of community consultation
Pro Con
User involvement Finding out users’
needs and wants Identifying the
change of library uses
Tracking users’ satisfaction
Improving service
Costly Time-consuming Reliant on good
communication skills
Difficult to analyse or codify
Illustration1 : Birchfield Library Community Consultation Project
Background Duration
August 2006 to March 2007 Aim
To Explore the creative ideas for the design of a ‘signature’ building with a multi-purpose facility to replace the recently demolished Birchfield Library.
Questions What people did and did not like about the old library? What do they expected of the appearance of the new
building? What facilities, resources and services should be
included in the design?
Community Consultation
Project Lead to
Project worker outreach and engagement programme
Youth Service Partnership
Step 1
Step 2
Testing further engagement approaches
Step 3
Birchfield Library Community Consultation Project
Youth Service Partnership To recruit and train young people to represent the
library service to discuss people’s views for the new library.
A street survey with Youth Service
Birchfield Library Community Consultation Project
A case study with Youth Service
Project worker outreach and engagement programme With different groups of local people raised
recognition about library services and collected ideas for the design of the new library.
Canterbury Cross School children
Focus group discussions in The voice of Aston
Birchfield Library Community Consultation Project
Testing further engagement approaches To hold debate events about libraries and the importance
of reading and information.
The library theatre debate
Connecting Histories Activity with the Architects
Birchfield Library Community Consultation Project
Summary of the project Adopting both traditional and creative consultation
techniques. Using verbal and non-verbal methods. Including formal and informal sessions. Being held through different kinds of places.
Birchfield Library Community Consultation Project
Illustration2 : The Art of Community Consultation
Background Duration
July to December 2005
Aim To discover suggestions and ideas to inform and
modern library planning to replace the recently demolished High Street Library.
Questions What is your perception of the library service? What do you want from the Library of the future? How can the Library fit the community’s individual
needs?
The Art of Community Consultation
Consultation methods adopted Library branded tags “Let your feet do the talking” Setting up a target in the style of dartboard Running craft and interactive sessions Disposable cameras
The Art of Community Consultation
Consultation methods adopted Large collages Video techniques for interviews Silk painting and clay-modelling techniques Traditional Asian dried foods and metal work Design for Real The Yellow Brick Wall
Summary of the project
Adopting innovative art-based consultation methods.
Employing five local artists to consult with different community groups.
Creating a tactile, visual and three-dimensional process.
The Art of Community Consultation
What works well for consultation process?
Key features Key features for successfor success
22
33
55
11Client centre
Creative thinking
Willingness to learn
Collaboration
Mutual trust and respect
Willingness to make an effort
66 44
Conclusion
An awareness and understanding of community consultation in public libraries.
‘Creative consultation’ practices: Bolton Libraries and Birmingham Libraries.
Future research
To investigate more ‘creative consultation’ processes and methods that use client-focused approaches.
Examples: Participatory Action Research and Action Learning.