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I gave this presentation at SCLA 2009 for the College and University Section.
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Adapting to a Changing WorldExceptional Services for a New Information Environment
Lauren Pressley Instructional Design Librarian
Wake Forest University
The Plan
• Information Environment & Our Users
• Excellent Services and Relevancy
• Positioning Libraries for the Future
The information environment is
changing...
... & our users’ expectations are
changing, too.
The Information
Environment in 2009
• Accessing Information•Knowledge Creation•Publishing
Accessing Information
Evolution of Information
Access•Hierarchy•Search •Push
hierarchy
Everything In Its Place
Everything In Its Place
Controlled Vocabulary
Complex Systems
Based in a Physical World
search
Multiple Locations
Tagging, UGC
One Pile, Less Organization
Hyperlinked Environment
Only About 10 Years Old
push
Aggregation
Customized Information Delivery
UGC, Expert Created Metadata
RSS
Social Networking
Widespread for About 4-5 Years
Knowledge Creation
Technology Driven
Knowledge Creation•Communication•Networks•Transparency•Openness
communication
Quickly Paced
Multiple Channels
Blended Personal/Professional
networks
Social Networks
Professional Networks
Professionally Oriented
transparent
Works in Progress
Powerful Voices
open
Shared Content
Creative Commons
Remix Culture
Publishing
The Future of Publishing
•Journals and University Presses•eJournals and Open Access•Google Books
journals and university presses
Skyrocketing Costs
Fewer Presses
Emerging Models
ejournals and open access
Clear Transition
More Electronic Titles
Open Access
Institutional Repositories
Google Books
Google Books Project
Google Books Settlement
Google Has a Vision
The Information
Environment in 2009
• Accessing Information•Knowledge Creation•Publishing
How can we be relevant for our
users?
Knowing Expectations
Building
Web Presence
Services
Teaching
What Isn’t Valued
What are approaches to excellent
services for users?
mobile services
Reference
Informational Messages
multimedia services
Video
Toolkit
instructional services
Library Instruction
Academic Instruction
Technology Services
Hosting Tools
Supporting the Use of Tools
How do we position libraries for the
future?
Image CreditsEvolution the Ride http://www.flickr.com/photos/12836528@N00/1856663523
Everything in its place http://www.flickr.com/photos/51135741@N00/186943415Library Parabola http://www.flickr.com/photos/64174165@N00/370775225Photograph http://www.flickr.com/photos/92237387@N00/76749236Catalogue http://www.flickr.com/photos/70278718@N00/4703228Pulling Out the Cantos http://www.flickr.com/photos/26231875@N00/3213873373A Nice Place to Stay on the Internet http://www.flickr.com/photos/51035555243@N01/76761120Lost in Tagging http://www.flickr.com/photos/31797858@N00/21241788692008-0727-DSC2896 (haystacks) http://www.flickr.com/photos/11444813@N03/2721443285Books http://www.flickr.com/photos/40974217@N00/16114117An apple with the logo of Google http://www.flickr.com/photos/30795657@N00/2209205063ROYGBIV http://www.flickr.com/photos/30352125@N00/216348017RSS 2005 http://www.flickr.com/photos/75815807@N00/66462706The Solar System http://www.flickr.com/photos/11304375@N07/2818891443Orange Glow http://www.flickr.com/photos/86891211@N00/72224228Left http://www.flickr.com/photos/72922449@N00/424074399My New Office Setup http://www.flickr.com/photos/54603144@N00/1343193489My Desk http://www.flickr.com/photos/55851553@N00/2610457820Big Hand on Dirt http://www.flickr.com/photos/15734079@N00/479092117Chicago IL Election Night http://www.flickr.com/photos/94975828@N00/3009095726Magda and Klara Sharing Ice Cream http://www.flickr.com/photos/25405741@N00/1443514113Lessig Keynote http://www.flickr.com/photos/92436511@N00/247840346Ice Cream and Mango http://www.flickr.com/photos/8458589@N08/1048131544Somebody Get This Girl a Novel! http://www.flickr.com/photos/44124412272@N01/4299234Cars and Coffee 26 http://www.flickr.com/photos/8663326@N06/3133034098UT Tower http://www.flickr.com/photos/35888901@N00/2674668704Etech 2008 http://www.flickr.com/photos/7550402@N02/2308859535An Intersection of Paths http://www.flickr.com/photos/11594851@N00/86555028My Office, March 2008 http://www.flickr.com/photos/65977087@N00/2306151268MusicBrainz Servers http://www.flickr.com/photos/81126501@N00/2939259129Cat and Mouse Games... http://www.flickr.com/photos/71652949@N00/3059087784Savage Walk http://www.flickr.com/photos/61787893@N00/275371357Big Talker http://www.flickr.com/photos/71235231@N00/51032897And I Saw Your Hand… http://www.flickr.com/photos/51035555243@N01/85441961Light #2 http://www.flickr.com/photos/41066937@N00/84994761Introduction to Monstering http://www.flickr.com/photos/76074333@N00/318034222Choices http://www.flickr.com/photos/53611153@N00/3340033037Questions http://www.flickr.com/photos/42788859@N00/318947873
Questions? Comments?
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