A learners guide to ebay pdf

A buying guide to eBay

The eBay Website

Getting Started

Logging on : Username and Password

My eBay

Buying on eBay

Logging off the eBay Website

A Learners guide to eBay

Natalie Hunter S00014932

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Table of Contents

What is eBay? 4

How does it Work 6

What do I need in order to use eBay? 7

The eBay Website 8

Logging into eBay 12

Logging in: Username and Password 13

My eBay 14

What is My eBay? 15

Track what you buy and sell 15

Customize what you see in My eBay 16

View or update your account information 16

View or respond to messages 17

Use applications to help you manage your selling activities 17

Buying on eBay 17

How to Bid (What You MUST Know) 18

How to place a Bid on an Auction 19

How to contact a seller 23

Placing a bid 23

How to pay for your item 26

eBay’s Safety Centre 28

Know your Rights 29

General Advice 29

What information must a business seller give you? 29

What have you agreed to? 30

What if the seller's terms of sale are unfair? 30



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What if you change your mind? 31

What if the goods or services you receive are not up to scratch? 32

How can I tell whether I am buying from a business seller? 33

What if things go wrong? 34

Logging Off eBay 35

How to sign out of eBay 35

Business Strategy 36

Personal Experience 36



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The eBay Homepage

Introduction to Ebay - a learners guide

What is eBay?

eBay is an online auction and shopping website in which people and businesses buy and sell a broad variety of goods and services worldwide.

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Simply, eBay is: A place to buy. Get nearly anything you need or want at prices better than you can find

in traditional shops or even online stores. There are good deals and bad deals.

A place to sell. Whether you're a retailer or just an average Joe (or Jane) cleaning out your garage, nearly anything you list on eBay will sell if you're flexible enough about the price. eBay's global reach can even move unusual items that aren't in demand in your own neighborhood.

A place to shop. Because of the immense variety of things that can be found for sale on

eBay, many members have discovered that eBay is one of the best places in the world to window or comparison shop. Item listings often include photos, detailed descriptions, and owner experiences. Because you can see lots of the same item side-by-side in various conditions and know what each one sold or is selling for, eBay gives you insight into the real market value or "street value" of most types of goods around the world.

A place to collect. eBay is the world's largest marketplace for rare, discontinued,

collectible, or hard-to-find items, no matter what the type or price. Whether you're looking for turn-of-the-century box cameras, hand-made Victorian doilies, Soviet army service medals, or 1980s vintage arcade games, eBay will give you a better selection than just about anyone else anywhere.

A website. There is no physical eBay store. Founded in San Jose but now operated from

several cities, eBay's service exists entirely online, and all aspects of business other than the delivery of bought and sold items themselves are typically handled through the eBay website.

Free for buyers and inexpensive for sellers. It costs nothing to become an eBay

member, to shop for goods, or to purchase goods from eBay sellers. Sellers pay a minimal amount to list items for sale and another small percentage of the value when an item is sold. There are no monthly fees or other hidden costs.

Green. eBay is has proven to be a boon to the environment. Millions of tons of goods that would otherwise go into landfills or more resource-intensive recycling programs instead find new homes every year thanks to eBay. Some of these goods include

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Step by step process on how ebay works

consumer electronics items like computer parts and mobile phones that release toxic substances once they're discarded and exposed to the environment.

How does it Work You don't have to register to take a look at what's available on eBay, but you do need to register if you want to buy or sell. For Example:

1 - Ann recieves a new watch for Christmas and decides to sell the old one. She creates an Auction Listing for the watch on eBay.

2 - Dring the course of the Auction, hundreds of potential buyers searching for a used watch, at Anns listing and Bid on it.

3 - At the end of the Auction the person with the highest bid is Ben. Ben gets an email from ebay telling him he is the winner and explains how he can pay Ann.

4 - Ben pays Ann and provided her with his address.

5 - Ann posts the watch to Ben who is very pleased with the great deal.

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What do I need in order to use eBay?

In order to register and use eBay, you will require; An email address, this can be acquired at www.gmail.com and follow the step by

step guide

A credit card, a prepay credit card can be acquired at www.3v.ie and follow the step by step guide

In order to ensure safe and secure payment through eBay, it is recommend to set up a PayPal account; this can be acquired at www.paypal.com/ie.



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The eBay Homepage

The eBay Website

Type in www.ebay.ie in to your internet browser address bar to open the eBay website

Navigating around the eBay website My eBay takes you to your personal my eBay page where you keep track of all you’re buying and selling activities, account information and favorite activities.

Click here to register

Already a member, Click here to sign in

My eBay and other quick links

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Community takes you to the page where you can find the latest news and announcements, chat with fellow traders in the eBay community, find charity auctions and find out more about eBay. Help takes you to the help area which can answer many of your questions as well as keep you informed of eBay rules and regulations. eBay Logo click the eBay logo and it will take you back to the homepage. Contact us Click here but you will have to sign in (which isn’t helpful if your account has been hijacked) Registered Click here to join the eBay Community. Sitemap Provides you with a bird’s eye view of the eBay World. Search Text Box Enter in you search criteria here for the item you are looking for. E.G. Happy Feet DVD

Search Criteria

Search Results First search result of the DVD. Shoes 0 bids and starting bid of €3.46, it shows it will post to Ireland and there is only 7minutes remaining until end of auction



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Getting Started - How to register on eBay

You must be a registered user to buy on eBay. It’s fast, free and easy! Follow the steps below:

1. Open your internet browser i.e. Internet Explorer or Firefox 2. Type the eBay website address into the address bar; www.ebay.ie 3. The eBay webpage opens displaying the homepage 4. Click on to set up a new account, the next screen to appear is




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5. Fill in all information required

6. Click and the

next

webpage instructs you to “Check your email” to activate your account

Click here to check you Gmail account



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7. Activate you account by clicking the link in your email , A new window opens eBay welcoming you as a new eBay member

Logging into eBay Open your internet browser i.e. Internet Explorer or Firefox Type the eBay website address into the address bar; www.ebay.ie The eBay webpage opens displaying the homepage

Congratulations!

You are now a member of the eBay Community........Lets start shopping!

A buyers guide to eBay




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Logging in: Username and Password Click “Sign In” You are prompted for you username and password Click in the Username box and type in your username Click in the Password box and type in your username Press the Sign in button

The eBay Homepage

Click here to sign in

Sign in Button

Username & password Boxes



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You are now logged into eBay.

NOTE: Keep your username and password safe. However if you do lose it, you can click on the Having Problems Signing in? Get Help Button and follow further instruction on retrieving your username and password.

My eBay

When you log in you immediately arrive your homepage. At the top of the screen you will see a button called My eBay, Click on it

It will then bring you to My eBay webpage

Click here to return to homepage, (See note 1)



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Note 1: This is also known as the Cookie Trail – The cookie trail is like stepping stones of where you have just come from. Therefore if you click Home it will bring you back to the homepage

What is My eBay?

My eBay lets you track your buying and selling activity, send and receive secure emails, and update your account information. If you buy or sell on eBay regularly, you'll want to go to My eBay when you sign in.

To go to my eBay, click My eBay at the top of most pages.

Track what you buy and sell

On the Activity page, use the links on the left to track your buying and selling activity.

• Buy tracks items you've purchased or bid on, as well as items you're watching. • Sell tracks items you're selling or previously listed for sale. • Organize tracks your saved searches and favorite sellers.

Tip: The Shortcuts list, which appears on the bottom left side of the page, lets you go to other eBay pages quickly. You can edit the Shortcuts list to include the pages you use most by clicking the Edit Shortcuts button.

Check your messages

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Customize what you see in My eBay

Want to add or move sections around? Change the header color? Delete items in your watching list? Learn how to customize My eBay to fit your needs.

View or update your account information

To see or change your account information, click the Account tab in My eBay. You'll see your financial and billing information.

It also allows you to update other information:

Personal Information Update your user ID, password, telephone PIN, About Me page, email address, mailing address, and automatic payment method.

Addresses Update your registration, payment, and shipping addresses.

Communication Preferences

Choose how and when you receive notifications from eBay about your buying and selling activities. Also, choose how members communicate with you.

Site Preferences Update your selling and general preferences.

Seller Dashboard Keep track of how you're doing as an eBay seller.

Feedback Keep track of Feedback you’ve received and Feedback you need to leave for others.

PayPal account View your PayPal account information.

Half.com Account Access and manage your Half.com account information.

Seller Account View billing information for your seller fees, along with links to payment methods. Also, view statements for any applications for eBay you're subscribed to.

Donation Account Go to eBay Giving Works, where you can make donations, request tax receipts, and more.

Subscriptions Subscribe to tools for selling and buying on eBay.

Resolution Center Resolve problems with other members.

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View or respond to messages

The Messages tab displays messages you've received from eBay or other eBay members.

If you receive a message from eBay at your registered email address, you'll also find a copy of it in your messages in My eBay. This duplicate message in My eBay verifies that the email is authentic and not a spoof (fake) email.

Use applications to help you manage your selling activities

If you sell on eBay, you'll have access to third-party applications that help you with your selling activities.

To see which applications you're subscribed to, click the Applications tab in My eBay. To see a list of all the applications available, click the Go to Apps Center link.

Buying on eBay

There are two types of shopping for items on eBay;

Fixed price, buy it now Auction



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• Fixed price items are easy to identify because they have a "Buy It Now" button with a price listed next to it. You can buy this kind of item simply by clicking the "Buy It Now" button. You will pay the price listed next to the button.

• Auction items have a "Place Bid" button next to a box for entering bids and show a "current bid" price. Auction items are open to bids for a predetermined amount of time. When time is up, the item is declared "sold" to the highest bidder.

• A few items have both kinds of buttons and show two prices at once. Items like this are for sale both ways. If nobody uses the "Buy It Now" button, the item goes to the highest bidder when time is up.

How to Bid (What You MUST Know)

If an item you're interested in has a "Place Bid" button (meaning that it's an auction item), you'll have to bid on and "win" it in order to buy it. To do so, enter a money value into the box (your bid) and click "Place Bid."

Before you decide to bid, however, but there are some things you should know:

• eBay auctions accept bids only for a specific amount of time. In a traditional non-eBay auction, bidders frantically place competing bids. When bidding slows to nothing, the auctioneer pounds the gavel and the item is sold. On eBay, auctions are open to bids for exactly 1, 3, 5, 7, or 10 days. When time is up, the high bidder wins, even if people are still frantically bidding.

• You must place a bid that is higher than the current bid. Below the bidding box, you'll see the text "Enter (some amount) or more." This amount is the current minimum bid; you must enter at least this amount if you want to bid.



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• You may pay less than your bid if you win. When you win an auction you always actually pay only a small amount more than the next highest bid-even if your bid was thousands of Euro more.

• If your bid wins, you must buy. Your bid on an auction is a legally binding contract. If when time runs out your bid is the highest, you have purchased the item and must pay the seller for it.

• Use 1-Click Bid to place small bids. In the last 15 minutes of an auction you've bid on in the past, you can instantly bid one increment higher than the current bid by clicking the "1-Click Bid" button.

• Other bidders may be using the automatic bidding system. Because many shoppers use eBay's automatic bidding system, eBay auctions may not behave in ways that make sense to you. The good news is that you can use the automatic bidding system, too.

Technically, this is all you need to know to bid on eBay auction items. Learning about eBay's automatic bidding system, however, can reduce your frustration and improve your bidding success.

How to place a Bid on an Auction

Log in to eBay, www.ebay.ie, using your username and password Search for an item you are looking for using the search box , For example, “Roxy

Wallet” and click search

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The next screen to appear will show the search results

The search results will display o a picture of the item, o a brief description, o information on the seller (only if top rated), o weather the item is for auction or Buy it now , o the price of the postage and o finally the time left to the end of the auction or listing

Select the item you want to buy or find out more information about



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It will display more information and images about product and the seller

On the left of the page there more information about the seller, This particular seller is Top Rated and has 99.8% positive feedback

Feedback is an important part of the eBay community. When you understand what the numbers and stars mean, you’ll find it easier to evaluate a member’s reputation. Feedback is calculated into scores and stars, to read more on this go to; www.ebay.ie/help/feedback/scores-reputation.html

Username and Feedback Top rated seller Logo

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By clicking on the seller “dazchaplin” you are getting to see a better breakdown of his feedback history, which determines if he is an honest seller



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You can also choose to contact the seller if you have any questions about the item

How to contact a seller

Click on the button contact member, this will open a new screen in which a list of possible questions are listed, If these don’t relate to your question you can also click the contact seller button at the bottom of the screen.

Placing a bid



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If you are happy with the results and want to place a bid, type in the amount you wish to bid on the item and click “Place bid”

The next screen will ask you to review and confirm your bid

Click Confirm Bid



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Next you will see the following screen Congratulating you that you are the highest bidder

You will also receive and email confirming you are the highest bidder If another bidder , bids on the item you will receive and email informing you and it gives

you the chance to bid again if you still want the product

Option to increase your

bid if you think someone will out bid you



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After the time on the time runs out, If you are still the highest bidder you will receive an email congratulating you that you won the auction and the item and asking for payment, you will also receive an email with an invoice for the item also requesting payment

How to pay for your item

Next you must arrange payment for the item, There is a link in the email you are sent saying “pay for it”

Click on the link and it will bring you the step by step payment process



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Select the type of payment you wish to use, For example “PayPal” , where you log into your secure PayPal account and pay the seller for the item

Once you have paid for the item you will receive an invoice from PayPal



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eBay’s Safety Centre

On the eBay homepage there is a link to their safety centre.

Scroll down to the end of the homepage and clink on Safety Centre

Click on the safety centre link and it will bring you to the safety centre page

The main topics covered are o eBay Top rated Seller o Counterfeit items o Law enforcement o Know your rights o The Industry Touch o Know your rights

Shop with Confidence



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o Buying with confidence

Know your Rights

Shopping on the internet and on eBay is great fun, but it's important to learn how to shop safely and to know your rights if things go wrong.

General Advice Introduction What information must a business seller give you? What have you agreed to? What if the seller's terms of sale are unfair? What if you change your mind? What if the goods or services are not up to scratch? How can I tell whether I am buying from a business seller? What if things go wrong? Useful Contacts

General Advice

For advice on general precautions to take when shopping online, have a look at the Safe Internet Shopping guide produced by Consumer Direct.

The Citizens Advice Bureau (CAB) has also produced an advice guide specifically aimed at online consumers. Which? also have some advice on their website which may be useful.

What information must a business seller give you?

The Consumer Protection (Distance Selling) Regulations 2000 The Distance Selling Regulations - which we discuss in more detail below - require business sellers to give consumers clear information about themselves and their items when they offer them for sale.

The Electronic Commerce (EC Directive) Regulations 2002 Under the eCommerce Directive business sellers must provide the following information, either in their listing or in their About Me page or Shop pages:

• full contact details for their business; • details of any relevant trade organisations to which they belong; • details of any authorisation scheme relevant to their online business; • clear indications of price, if relevant, including any delivery or tax charges and

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• their VAT number, if their online activities are subject to VAT.

For further information we recommend that you browse the Department for Business, Innovation and Skills (BIS) website, particularly the Beginners Guide to the E-Commerce Regulations 2002.

Consumer Protection from Unfair Trading Regulations 2008 The Consumer Protection from Unfair Trading Regulations 2008 came into force on 26th May 2008. The Regulations introduce a general duty not to trade unfairly and seek to ensure that traders act honestly and fairly towards their customers (we discuss the Regulations again below). It applies also to price indications that become misleading after they have been given, and to any indications given about the way in which a price will be calculated.

Pricing It is an offence under the Regulations for business sellers to give consumers a misleading indication about the price of goods or services, or the manner in which the price is calculated.

Business sellers Under the Regulations, business sellers are legally required not to falsely represent themselves as consumers.

What have you agreed to?

When a buyer places the successful bid on an item or clicks “Buy It Now”, the two parties will have entered into a legally binding contract (with very few exceptions as detailed in our Non-Binding Bid Policy).The terms of the contract are set out in the seller’s listing and in agreeing to buy the goods or services the buyer is accepting those terms.

What if the seller's terms of sale are unfair?

Unfair Contract Terms In general, companies are free to use whatever contractual terms and conditions they consider reasonable. If prospective customers are unhappy with these they can attempt to re-negotiate the terms in question or go elsewhere. There are, however, some legal safeguards for consumers in relation to unfair contract terms.

The Unfair Terms in Consumer Contracts Regulations 1999 (UTCCRs) provide protection for consumers when entering into contracts. Companies who deal with consumers and use standard form contracts must ensure they do not use unfair terms. Under the UTCCRs, an ‘unfair term’ is defined as one which, contrary to the requirements of good faith, causes a significant imbalance in the parties’ rights and obligations under the contract to the detriment of the consumer. If a term is unfair, it will not bind the consumer.

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The Office of Fair Trading (OFT) has a duty under the Regulations to consider complaints made to it about unfair terms. Although the OFT cannot intervene to resolve individual disputes, it can act to stop the terms it considers unfair, if necessary by seeking an injunction through the courts.

Both the OFT and Consumer Direct have provided helpful guidance on the protection afforded by this legislation.

Types of statements that are prohibited by law Any statement which could have the effect of causing the average person to believe that they have less or no consumer rights to pursue a justified claim against a trader is void and may amount to a criminal offence under the Consumer Protection from Unfair Trading Regulations 2008. Below, you will find a list of the typical restrictive statements which may not be used:

1. No refunds. 2. No sale goods exchanged or money refunded. 3. Sold as seen and inspected. 4. No refunds or exchanges without a receipt. 5. Time limits for reporting defects e.g. defects not notified within 14 days of receipt

cannot be accepted. 6. If the delivery note is signed then no claims for damages/faulty goods can be made

thereafter. 7. We are not liable for any consequential losses, even if we were made aware of your

circumstances.

Notices of this type are not acceptable and cannot be made compliant by including the statement 'your statutory rights are not affected'. Most consumers are not fully aware of their consumer rights therefore this disclaimer is ineffective.

What if you change your mind?

Distance Selling Regulations The Consumer Protection (Distance Selling) Regulations 2000 generally apply to sales to consumers made by sellers acting in the course of a business, which have been made at a distance. In other words, where there's no face-to-face contact between the seller and the consumer before the contract is made. The Distance Selling Regulations apply to items purchased via Buy It Now listings and Second Chance Offers on eBay.co.uk. However, they don't apply to auction format listings on eBay.co.uk.

The Regulations also provide a period of seven working days after the date of receipt within which the consumer can cancel the contract (often referred to as the "cooling off" period) and get their money back, including the original postage and packing charges. The consumer can be asked to return the goods at their own expense, but only if the seller informed them of this

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requirement before the contract was made (otherwise, the seller is responsible for collecting the goods). If a business seller has not provided the information required under the Distance Selling Regulations (as discussed above), the buyer will have up to 3 months to cancel the contract and get their money back.

The cancellation rights do not apply to certain items including software, audio or video recordings that have been unsealed, perishable goods such as food or flowers, or items that have been made to order.

To get a general idea of the laws governing distance sales, we recommend that you review BIS’s summary of the Regulations.

The Citizen's Advice Bureau also provides advice on your rights when shopping online.

What if the goods or services you receive are not up to scratch?

Sale of Goods Legislation The most important piece of legislation relating to the sale of goods through eBay.co.uk is the Sale of Goods Act 1979 (as amended).

The Act provides that wherever goods are bought they must “conform to contract”. This means that items sold through eBay by business sellers must be:

• of "satisfactory quality"; • "as described"; and • "fit for purpose".

Therefore goods sold by business sellers must not be inherently faulty at the time of sale, must match any description given to them and, allowing for factors like price, they must be fit for their purpose, defect free, safe and durable.

Where the seller is a private individual, the goods must be “as described”. The goods are not legally required to be of “satisfactory quality” or “fit for purpose”.

The Sale of Goods Act applies to both new and used items. It's worth bearing in mind that second-hand goods are likely to be judged less rigorously new goods. For example, it's not reasonable to expect that used goods will be of the same quality as new goods. In any event, sellers of second hand goods remain under an obligation to ensure that the goods are as described.

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When a business seller is selling an item to a consumer, any loss and damage to the goods that occur in transit are at the seller’s risk. Therefore, in these cases, a buyer should not have to pay for postal insurance.

Supply of Services Legislation Consumers are also protected in relation to their purchase of services. The most important law covering the supply of services is the Supply of Goods and Services Act 1982.

When it comes to the supply of services, tradesmen and professionals are required to carry out that service with reasonable care and skill and within a reasonable time. Similarly, any goods and materials supplied must be of satisfactory quality and at a reasonable cost.

Consumer Protection Act

The Consumer Protection Act 1987 gives people gives people the right to sue the producer, importer or own-brander of a defective product for damages in respect of death, injury, or damage to property caused by the product. The seller of the product will also be liable if they fail to identify the producer when asked to do so by the person suffering damage.

The Consumer Protection from Unfair Trading Regulations 2008 The Consumer Protection from Unfair Trading Regulations 2008 implements the EU's Unfair Commercial Practices Directive and introduces a general prohibition on businesses not to treat consumers unfairly and obliges businesses not to use:

• aggressive practices (such as pressure selling); nor • misleading practices (includes both acts and omissions).

One of the key tests in the Regulations is whether the commercial practice in question materially distorts the consumer’s economic behaviour (e.g. was the consumer persuaded to make a purchase they would not otherwise have made because of the commercial practice?). These rules apply to business sellers who list goods or services on eBay.co.uk.

A breach of the Regulations is, in most cases, a criminal offence.

How can I tell whether I am buying from a business seller?

If you're buying from a registered business seller, it will say so in the section in the top right hand corner of the listing.



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What if things go wrong?

If you believe you've suffered a breach of contract or consumer legislation, free advice on your consumer rights and assistance with any individual consumer problems or complaints is available through the Government funded Consumer Direct, your local Citizens Advice Bureau or your legal practitioner.

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Logging Off eBay How to sign out of eBay On the top of the screen where your username is listed beside it there is a sign out

button

Click it and you are now signed out



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Business Strategy

I found ebay to be a very interesting sight , where you could actually type anything into the search box and 99% of the time your item would show up in the results.

I went in search of a Roxy Label wallet as to buy in the shop they are very expensive and much cheaper on ebay. The wallet I bought came from an ebay shop, it is brand new and still has the labels on it. The overall cost of the item was €11.25 and the postage €6.77 which is quite high but overall in total €17.02 is considerably cheaper than buying in the a shop outright.

As they are costly to buy outright, I figure that this item will resell very quickly and easily and make a profit. I will sell the item for a minumin starting of price of €20.00 and I will market the product as the perfect Christmas Gift.

Personal Experience

My personal experience with ebay I found to be overall very interesting, safe and secure Shopping website. I am looking forward to selling my item when it arrives and also shopping in the future using the buy it now feature on ebay for quick easy shopping. I personally would not pay for items unless I was using paypal but found that ebay have a a great section in theere safety centre if you are experiencing any problems. Also most sellers are good in answering any questions you have and respond promptly.

Education

A learners guide to ebay pdf