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Loyal NaturallyCaroline Cooper

Simple Ways to Show Your Appreciation……so your customers stay loyal to YOU

NaturallyLoyal

How to Participate Today

NaturallyLoyal

• The quickest and easiest route to get your customers talking about

• Key questions to ask and why• 5 cost effective ways to make your

loyal customers feel special• How to convert one time customers

into repeat business and referrals• 5 easy ways to wow your customers

on their next visit to keep them coming back time and again

NaturallyLoyal

NaturallyLoyal

Helping businesses develop their teams to consistently deliver outstanding customer experiences and create naturally loyal customers3 ways• Defining expectations

– Writing the rules• Upskilling the team

– Delivering Consistency• Supporting the team

– The Natural Leader

NaturallyLoyal

L.O.Y.A.L.T.Y

Love your customers

Outstanding experiences

Yes to more

Appreciate your customers

Leverage the lifetime value

Trusted Team

You

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Agenda…

Getting them talking Questions Feeling special

Converting Wowing

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Why?

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Why1.Valued2.Reciprocity3.Connection

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Show you care1. Engage2. Great experience3. Last impression

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Get them talking

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Get them talking1. Mementos2. Say thank you3. Personalise4. Do something

for them

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Ask Questions

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Gather Feedback1. Open questions2. Specifics3. Clarify4. Examples5. Priorities …feedback to them

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Make them feel special

NaturallyLoyal

Make them feel SpecialExclusivity1. Members only2. Previews3. Privileges4. Fast track5. Special access

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Convert one time buyers

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Converting one time buyers into naturally

Loyal Customers1. Stay in touch2. Listen to feedback3. Incentives to return4. Invite others ...plus all the above

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Keep them coming back

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Remember & utilise

1. Recognition2. Preferences3. Special occasions4. Personal interests5. Consistency + 1

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6 ways . . .1. Show you care2. Say thank you3. Ask for feedback4. Exclusivity5. Follow up6. Recognition

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Taking action

• What has been the most useful part of today’s webinar?

• What do you need to do start, stop or do more of?

• What things can you put into practice tomorrow?

Your FeedbackI’d love to hear your feedback:call me on 07887 540914email me at caroline@naturallyloyal.com

Loyal Naturally

Your FeedbackWhat you likeWhat you’d like more ofWhat specific topics you’d like coveredWhat format you like bestcall me on 07887 540914email me at caroline@naturallyloyal.com

Loyal Naturally