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Webinar 5: Oral CommunicationWelcome!
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and• we can hear you
then
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Facilitators:From LLNandVET meeting place:• Ann Leske• Chemène Sinson
From Vanguard Visions:• Allison Miller
2. Introduce yourselfType into chat box (bottom left corner of screen)Tell us: who you are – where you work – what you do – contact info (optional) – other (?) 1
Phone 02 8417 2487 Enter Code 966 6792 #
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Using anymeeting
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Allison Miller
Technology
Just so you know who we are…
Ann Leske
LLN
Chemène Sinson
VET4
Consider and identify what is involved in the FS oral communication
Explain why it’s necessary to ‘tune-in’ to the FS oral communication
Identify at least one strategy you can feasibly use in your own training to build and support oral communication skill development.
Webinar 5 objectives
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Topic 1: What is ‘oral communication’?
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ActivityWhat comes to mind when you think about oral communication ?
Padlet
Topic 1: What is ‘oral communication’?
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Formal and informal communication Listening skills Specific transactional structure
ActivityWhat comes to mind when you think about oral communication?
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What does ‘oral communication’ involve?
ACSF Indicator .07Speaking
ACSF Indicator .08Listening
Topic 2: Why ‘tune in’ to oral communication?
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ActivityWhat oral communication challenges do your learners experience? (First 1 – 2 thoughts)
ActivityWhat oral communication challenges do your learners experience?
Topic 2: Why ‘tune in’ to oral communication?
Selecting formal or informal register
Unfamiliar with specific formal exchanges
Confidence in one situation, less confidence in another
Using appropriate technical terms Accepting of other’s opinions
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Topic 2: Why ‘tune in’ to oral communication?
Common challenges Holding back, remaining quiet – why is that? Reluctance to deal with people they don’t know Say they understand and nod but don’t do what is
expected Constantly check instructions with peers Look blank or puzzled when you explain things Difficulty managing conflict
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Topic 2: Why ‘tune in’ to oral communication?
13WELL program participants: Authority to Publish obtained
ActivityComplete this sentence:From my experience, many learners need…
Topic 3: How can we build oral communication skills?
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Type the first thing that comes to mind
Part 1 – teaching tips Part 2 – use technology to
build oral communication skills
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How can we build oral communication skills?
we’ll cover…
Get started building oral communication skills—a checklist
Prepare Be aware of the learners’ needs Be aware of the task demand Check Ask learners what they know about the skill Deliver Outline the session structure Expose how the foundation skill relates to
the task
Name the key purpose or skill Explain why the skill will be relevant Explain what the skill links to Use the ACSF/CSfW language.
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Covered in multiple webinars
How can we build oral communication skills?
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Message
What you say
Message
What you say
Message
What I hear
What’s your understanding of what I mean?
Here’s what I think you mean
How can we build oral communication skills?Model: Appropriate language/communications
Provide: Guided role plays Conversation scripts – different contexts Conversation structures Appropriate ways of communicating
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CSfW Focus Area 2 Interact with others
Communicate for Work
• Select and use appropriate communication and protocol
• Contribute to formal and informal conversations• As a listener, understand, interpret and act• Get the message across
Connect and work with others
• Understand own interpersonal skills: strengths and weaknesses
• Build rapport• Cooperate and collaborate
Recognise and utilise diverse perspectives
• Recognise different values, beliefs and cultural perspectives
• Respond to and utilise different points of view• Manage conflict
How can we build oral communication skills?
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What to communicate, with whom and howTeach specific strategies to manage ‘self’ Speaking assertively How to negotiate Contributing in meetings/discussions Leading a meeting Explaining a procedure to peers Managing conflict Inappropriate workplace communication Managing interactions Effective listening skills Taking turns, asking questions When to use formal and informal language Explaining or elaborating on ideas Justifying an opinion Collaborative skills Managing non-verbal communication
How can we build oral communication skills?
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Giving a short talk: Choose appropriate language
for audience and purpose Prepare before delivery Use talk/speech markers—
introduction, key points, conclusion
Select and organise ideas in advance, make notes, present ideas clearly
Respond to questions and feedback
Interactive strategies including tone and communication rules
Conversations with a customer: Use vocabulary
appropriate to the situation Open the conversation Listen to the customer Clarify their need Take turns Do not interrupt Sometimes use gestures to
show understanding Determine a solution Close the conversation
What to communicate, with whom and howTeach specific strategies for specific contexts’
How can we build oral communication skills?
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Are you really listening?
Develop active listening skills
Give reasons to purposefully engage with what is communicated Establish what to listen for prior to starting Establish what to do while listening—e.g. take
notes Provide details about what will be required
afterwards Ask interpretive questions to extend or continue
thinking– What do you think was the purpose of that?– Do you agree with the message? Why or why not?– What are three key points raised?
How can we build oral communication skills?
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This is a section of a form accessed from the National Centre for Language Literacy and Numeracy (NZ) Learning Progress: Teaching Adults to listen and speak to communicate 23
How can we use technology?
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Use technology to build oral communication skills
Real time conversations (synchronous): Google Hangout Skype / Face time / Lync / Facebook Webinars (Adobe Connect, Anymeeting, Blackboard
Collaborate, Big Blue Button, GotoMeeting, WebEx, WiziQ)
Asynchronous: Podcasts / Vodcasts Voice recorder (mobile phone app)
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Use technology to build oral communication skills
Record model examples/provide scripts and structures Screencasts Screencastomatic or screenr Voice thread (video explanation (1) and (2)) Movenote Powtoon (create animations)
Locate model examples or examples to critiqueYouTube
How to enhance listening via video Zaption and Blubbr (play create video trivia)
Consider and identify what is involved in the FS oral communication
Explain why it’s necessary to ‘tune-in’ to the FS oral communication
Identify at least one strategy you can feasibly use in your own training to build and support oral communication skill development.
Webinar 5 objectives
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Did you meet your personal target?
Reflection
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What will you take from here?
More info Next webinar: Numeracy
2:30 – 3:45pm AEDT, today Contact us
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vanguardvisions.com.au
llnandvetmeetingplace.wordpress.com
Chemène Ann
Allison
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References and resources
BBC Skillswise (Speaking and Listening) National Centre of Literacy and Numeracy for Adult
s - Teaching Adults to Listen and Speak to Communicate
What works for LLN videos
Resources
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Resources If you aren’t sure what foundations skills underpin the
workplace training your learners are preparing for… Check out Foundation skills within workplace rolesN.B. The NZ Workbase descriptions of each foundation skill are very detailed
If you are looking for foundation skills delivery practice examples (Australian context)…
Check out Why/how to integrate foundation skills into VET training.e.g. the four NFSS delivery practice examples - delivery model videos
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Webinar series: Teaching Tips to build your learners’ foundation skills by
LLN and VET Meeting Place and Vanguard Visions is licensed under a
Creative Commons Attribution 4.0 International License.Based on a work at https
://llnandvetmeetingplace.wordpress.com.
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All images used in this presentation were created by us or accessed via Creative Commons license All photos were accessed from http://www.freeimages.com/
