4 TYPES OF “PROBLEM” E-LEARNERS AND HOW TO DEAL WITH THEM THE ONE WITH GREAT INTENTIONS WHO? This character is enthusiastic and excited but when it comes to actually completing online modules, they fail at even the first hurdle of logging in. HOW TO BRING OUT THE BEST IN THEM: Expect that you will have to sell your learning content to them. An enthusiastic person like this one will have many different interests competing for their time. When you release a new course, create a short description that tells the learner how much of their time they will need to spend and give them two or three returns they will gain from investing their time. THE SHORTCUTTER WHO? This E-Learner is their own worst enemy. In their constant rush to the next achievement to add to their trophy cabinet, they have little more than superficial knowledge in any particular area. HOW TO BRING OUT THE BEST IN THEM: Firstly, you can make it mandatory to spend time on each page of learning. Secondly, consider integrating assessments into the learning content to identify knowledge gaps and diagnose additional learning material to fill those knowledge gaps. Last but not least, try to create spectacular E- Learning content that distracts them from racing on. THE SPOON-FED STUDENT WHO? This individual has always consumed superior quality, highly personalised learning content, which is certainly no bad thing in itself. However, because they have always been looked after so well, they tend to lack the initiative to further explore external learning content that would supplement and improve their learning experience. HOW TO BRING OUT THE BEST IN THEM: The first step to creating a great E-Learning experience for this student is to communicate expectations. We recommend that you include regular prompts throughout your E-Learning course that refer learners to relevant websites or repositories of valuable information. Consider creating a social platform for learners to communicate and grapple with difficult questions. THE TECHNOPHOBE WHO? Often, but not always, this person is of an older generation and has limited experience with technology. They are timid as a mouse around the computer and if they had their way, they would print out the whole E-Learning course and complete it manually. HOW TO BRING THE BEST OUT IN THEM: The greatest tool at your disposal for a technophobe is buckets full of encouragement. Every time they complete a task, make them feel like a champion. User interfaces should be simple and intuitive. If your organisation has a high concentration of technophobes, consider introducing blended learning or providing equipment so that these E-Learners can meet in groups and help each other out with the technological side of things. 1 2 3 4

4 Types of "Problem" E-Learners and how to deal with them

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In an increasingly tech-savvy and budget driven age, the potential for E-Learning is limitless. The key to a successful E-Learning strategy is buy-in by people at all levels of an organisation. Sadly, anyone who has ever delivered an E-Learning programme will know that there will always be people who find transition difficult. We’ve identified four types of E-Learners to watch out for and how to deal with them when you spot them:

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4TYPES OF “PROBLEM” E-LEARNERS AND HOW TO DEAL WITH THEM

THE ONE WITH GREAT INTENTIONS WHO? This character is enthusiastic and

excited but when it comes to actually completing online modules, they fail at even the first hurdle of logging in.

HOW TO BRING OUT THE BEST IN THEM: Expect that you will have to sell

your learning content to them. An enthusiastic person like this one will have many different interests competing for their time. When you release a new course, create a short description that tells the learner how much of their time they will need to spend and give them two or three returns they will gain from investing their time. THE

SHORTCUTTERWHO? This E-Learner is their own worst

enemy. In their constant rush to the next achievement to add to their trophy cabinet, they have little more than superficial knowledge in any particular area.

HOW TO BRING OUT THE BEST IN THEM: Firstly, you can make it

mandatory to spend time on each page of learning. Secondly, consider integrating assessments into the learning content to identify knowledge gaps and diagnose additional learning material to fill those knowledge gaps. Last but not least, try to create spectacular E-Learning content that distracts them from racing on.

THE SPOON-FED STUDENT

WHO? This individual has always consumed

superior quality, highly personalised learning content, which is certainly no bad thing in itself. However, because they have always been looked after so well, they tend to lack the initiative to further explore external learning content that would supplement and improve their learning experience.

HOW TO BRING OUT THE BEST IN THEM: The first step to creating a great E-

Learning experience for this student is to communicate expectations. We recommend that you include regular prompts throughout your E-Learning course that refer learners to relevant websites or repositories of valuable information. Consider creating a social platform for learners to communicate and grapple with difficult questions.

THE TECHNOPHOBEWHO? Often, but not always, this person is

of an older generation and has limited experience with technology. They are timid as a mouse around the computer and if they had their way, they would print out the whole E-Learning course and complete it manually.

HOW TO BRING THE BEST OUT IN THEM: The greatest tool at your disposal

for a technophobe is buckets full of encouragement. Every time they complete a task, make them feel like a champion. User interfaces should be simple and intuitive. If your organisation has a high concentration of technophobes, consider introducing blended learning or providing equipment so that these E-Learners can meet in groups and help each other out with the technological side of things.