Maximizing virtual card efficiencies and supplier

acceptance

WebinarOctober 9, 2013

K

Kevin MayEditor & Moderator

Gene QuinnCEO & Producer

Your hosts

Lior Collins Director, ApplicationsKerzner North America

Nicole TackettManager, Global Product and MarketingWEX Virtual

Deena JonesSenior Product Manager, TravelWEX Virtual

Today’s Presenters

Maximizing Virtual Card Efficiencies and Supplier Acceptance

October 9, 2013

©2013 WEX Inc. Confidential and proprietary.

• WEX Overview

• WEX Travel: how does it work?

• Integration challenges between buyers and suppliers

• Integration Case Studies: Global Hotel Companies

• Kerzner International Integration Case Study

©2013 WEX Inc. Confidential and proprietary.

Agenda

©2013 WEX Inc. Confidential and proprietary.

WEX Overview

Nicole TackettNicole.Tackett@wexinc.comManager, Global Product and MarketingWEX Virtual

©2013 WEX Inc. Confidential and proprietary.

Who We Are

©2012 WEX Inc. Confidential and proprietary.

WEX Global Growth

©2013 WEX Inc. Confidential and proprietary.

10©2013 WEX Inc. Confidential and proprietary.

WEX Travel: How Does It Work?

Virtual Payments

Benefits

• Reduction in fraud and misuse

• Financial rebate incentive

• Timely transfer of funds globally

• Automation of reconciliation

• Cost and process improvement

• One-time use, secure account number

• Global payment platform

• Real-time processing

• Transaction specific controls

• Enhanced data quality

©2013 WEX Inc. Confidential and proprietary.

WEX Travel: A New Approach

©2013 WEX Inc. Confidential and proprietary.

Virtual PaymentsCard-less/virtual

Append data• Real-time processing

• Vendor notified

• One-time use, secure account number

• Transaction specific controls

• Direct, seamless interface with ERP

• Batch processing

• Buyer initiated or Vendor paid

• One-time use, secure account number

• Transaction specific controls

• Direct, seamless interface with ERP

WEX CardWEX CardWEX Travel: Dynamic Payment Options

IT Automation Benefits • WEX pioneered single-use B2B virtual card payments, 13 years experience

• No upfront or ongoing fees for implementation and software

• Seamless, nimble integration with existing systems via web service

• Updates do not require code change

• Capacity to support 24/7 environments

©2013 WEX Inc. Confidential and proprietary.

WEX Travel: IT Innovation

©2013 WEX Inc. Confidential and proprietary.

Hospitality Payment Integration

Deena JonesDeena.Jones@wexinc.comSenior Product Manager WEX Travel

Complex Hospitality Reservation Network

©2013 WEX Inc. Confidential and proprietary.

• Each distribution channel integration creates potential VCC* processing challenges and reservation discrepancies

• GDS* and reservation systems do not have a standard field to identify single use virtual card vs. physical card payment type

©2013 WEX Inc. Confidential and proprietary.

Integration: Complexities & Challenges

*VCC-Virtual Credit Card*GDS- Global Distribution System

• Proactively review authorization data by hotel chain to identify trends

• Evaluate customer (OTA’s and travel companies) call center volume and/or call reason to identify potential integration issues

• Conduct deeper analysis to identify source issue

• Develop resolutions for improved efficiency

©2013 WEX Inc. Confidential and proprietary.

WEX’s Initiative to Drive Efficiency

Trend: • Authorization declines across hotel chainAnalysis: • Revealed that PMS* was attempting the

authorization of WEX account multiple times between reservation creation date and check-in date.

Solution: • Worked with the hotel chains on PMS

changes to be implemented at the hotel properties

Results:• OTAs and travel companies saw a

reduction of false/positive alerts on decline authorizations

• Hotel suppliers experience reduction in declined authorization attempts

©2013 WEX Inc. Confidential and proprietary.

Case Study #1: Authorization Data Trends

*Property Management System

Trend:• Significant increase of call center call

volume noted by particular Online Travel Agency from a specific hotel chain

Analysis:• Identified authorization attempts for

incidentals were being attempted • Authorization code was not available

when posting transaction Solution:• Aligned with hotel supplier on operating

procedures for non-compliant propertiesResults:• Reduced call center costs and declines

Case Study #2: Increased Call Volume

©2013 WEX Inc. Confidential and proprietary.

Hotel Case Study

Lior Collins, Director Applications

• Kerzner has its own proprietary Central Reservations System which powers its call center (Chameleon) and Booking Engine (branded websites)

• Integration platform developed with many systems such as the GDS* and partner systems

• Kerzner integrated with three large travel partner systems (Expedia, Synxis, and HBSi to ensure efficient and real-time ARI (Availability, Rates, and Inventory) and Reservations process

• The reservations process also integrates into a Revenue Management System thus allowing for optimization of rates, etc

• Alleviating the manual processing of inventory distribution and manual reservation entry allows for fast, reliable, and last minute reservation capabilities

©2013 WEX Inc. Confidential and proprietary.

Kerzner Case Study

Profile Routing: Based on the OTA profile associated to reservation Kerzner has taken advantage of the Property Management System integration for separate folios

System Configuration Settings/Mapping Tables: Where necessary, mapping and configuration allows for handling of unique or complex reservation rules (reservation statuses, guarantee types, payment rules, etc)

Real time ARI and Reservations: The goal is to always serve up last-minute availability and rates to our partners to ensure they have ability to sell us at all times

©2013 WEX Inc. Confidential and proprietary.

KCRS* Kerzner Central Reservation System

Custom Integration Efficiencies

• Simplified processing of OTA/partners financial responsibility upon creation of reservation via interface

• Complete end-to-end testing…when a new travel partner is added full testing of reservation including validation in Central Reservation System and Property Management System

• Less work for AR team on property as they are able to have settled folios prior to checkout – no AR cycle/management.

©2013 WEX Inc. Confidential and proprietary.

WEX Travel: Successful Integration

• Guaranteed payment

• No need to invoice travel companies

• Faster payment of receipts

• Global payment platform

• Simple and intuitive for staff to process payment

• No hardware/software installation

©2013 WEX Inc. Confidential and proprietary.

WEX Acceptance Benefits for Kerzner

Thank You!

Nicole TackettNicole.Tackett@wexinc.comManager, Global Product and MarketingWEX Virtual

Deena JonesDeena.Jones@wexinc.comSenior Product Manager, TravelWEX Virtual

WEX VirtualWe see corporate payments

differently

©2013 WEX Inc. Confidential and proprietary.

Lior CollinsLior.Collins@kerzner.comDirector, Applications,Kerzner North America

K

Q & A

K

Thank You!

Replay and presentation from today’s webinar will be available at www.tnooz.com

Please send your questions to kevin@tnooz.com