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1
Disrupt, Collapse and Transform Understanding the Nature of Global Business Services in the context of Value Provisioning
2
“When the rate of change inside the business is exceeded by the rate of change outside the company, the end is near.”
-Jack Welch
3
Top Mega Trends
Urbanization
Smart is the New Green
Social Trends
Connectivity and Convergence
Bricks and Clicks
Innovating to Zero
New Business Models: Value for Many
Beyond BRIC: The Next Game Changers
Future Infrastructure Development
Health, Wellness and Well Being
Future of Mobility
4
In the beginning
DECAPITALISE
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Next
STANDARDISE
6
Recently
GLOBALISE
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In Reality
COMMODITISE
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In Reality: ‘Show me the Money!’
COMMODITISE
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High-Value Commoditisation
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High-Value Commoditisation
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High-Value Commoditisation
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“Zero Concept” World in 2020
Zero Emissions from Cars
Zero Accidents
Zero Breaches of
Security
Zero Crime Rates
Zero Waste/ Emissions
Complete Recyclability from
Households (Cradle to Cradle Concept)
Zero Defects and Zero
Faults
Carbon Neutral Factories and Retail Stores
Carbon Neutral Cities
Zero Corporate
Debts
Zero Emails
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Top Mega Trends
Urbanization
Smart is the New Green
Social Trends
Connectivity and Convergence
Bricks and Clicks
Innovating to Zero
New Business Models: Value for Many
Beyond BRIC: The Next Game Changers
Future Infrastructure Development
Health, Wellness and Well Being
Future of Mobility
14
Business model innovation: can lead to a significantly higher rate of return
Cumulative Value Creation Last 10 Years
Volume of Innovation Efforts Last 10 Years
Hi
Source: Doblin analysis, Doblin Inc.
Lo
Hi
Lo
Strategy Process Product Delivery
Business model
Partnering Enabling process
Core process
Product performance
Product system
Service Channel Brand Customer experience
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Business model transformation – Video Rental
• Formerly a DVD rental firm
• Needed to change its business model • Offers video on demand • 25% of US Internet traffic • Approximately 25 million subscribers (21.7 million streaming subscribers • Business is built on the public cloud
DVD Rental Business
Video on Demand
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Business model transformation – Search
•‘Perfected’ net search and online-advertising •Garden-walled content •Total value $40 bil incl: Alibaba value $37 bil Yahoo Japan value $8 bil
Net value ($5 bil)
DVD Rental Business
Video on Demand
Yahoo market capital value: 2005 to 2014 Source: wikinvest
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Business model transformation –the REAL Y2K
•Before internet commoditisation, training was about content •Birth of eLearning in 1999 •Skillsoft 2002 •MIT free content 2002 •Khan Academy 2006 •MITx online certification 2011
•Today: •Mass customised learning •Training as profit generator
Born 1989. Reborn 2002
Video on Demand
Frost & Sullivan BOT training programmes are profit generators for our clients
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Business model transformation –Implication on GBS
Before 2015: Save money or GAINSHARE
or DIE
After 2015: GAINSHARE 2.0 or DIE
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Business model transformation –Implication on GBS
DIE?
1. Captives re-insourcing and reshoring
2. HR Firms moving in
4. Service Automation
3. Cost Pressure
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Business model transformation –Global Business Services
•Ye olde GAINSHARE
•Cost saving •Custom formula •Reactive to client •Factor focused •Service centric
•GAINSHARE 2.0 •Business results •Sector formula •Revised cyclically •Knowledge focused •Sector centric
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Business model transformation –Moving Up the Value Chain
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Business model transformation –Moving Up the Value Chain
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Business model transformation –Moving Up the Value Chain
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Business model transformation –Moving Up the Value Chain
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Technology Convergence Industry Convergence Product Convergence
UAV Unmanned Aerial Vehicle
V2V Vehicle to vehicle
Vehicle to Infrastructure
Vehicle to Home V2H
V2I
Business model transformation – Universe of Convergence
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Disrupt, Collapse, Transform via MSC Malaysia
Convergence through MSC Malaysia: IoT, Big Data, 3D printing+++
are priority areas
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Top Mega Trends
Urbanization
Smart is the New Green
Social Trends
Connectivity and Convergence
Bricks and Clicks
Innovating to Zero
New Business Models: Value for Many
Beyond BRIC: The Next Game Changers
Future Infrastructure Development
Health, Wellness and Well Being
Future of Mobility
28
The Next Game Changers in 2025
$2,827 Billion
$5,437 Billion
$1,098 Billion
$811 Billion
$1,167 Billion $2,441
Billion
$653 Billion $6,235
Billion
$38,526 Billion
$6,189 Billion
$772 Billion $323
Billion
$483 Billion
Mexico Brazil
Argentina
Egypt
South Africa
Turkey
Poland
India
China
Russia
Indonesia
Thailand
Vietnam
Philippines
BRIC Nations
Next Game Changers
Note : The figure denotes GDP at market prices. Forecasts to 2025 have been extrapolated based on Nominal GDP growth rate projections .
Source: International Monetary Fund. Oxford Economics, Frost & Sullivan, 2012
$4,816 Billion
BAM PEST TVIP
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BRIC – Implication on GBS Big. Even more beautiful
30
Top Mega Trends
Urbanization
Smart is the New Green
Social Trends
Connectivity and Convergence
Bricks and Clicks
Innovating to Zero
New Business Models: Value for Many
Beyond BRIC: The Next Game Changers
Future Infrastructure Development
Health, Wellness and Well Being
Future of Mobility
31
Planet 2020: 2.56 bil are Gen Y. Around 61% from Asia Alone
0.36 0.44
0.14 0.07 0.13
0.33
0.22
0.37
0.63
0.22 0.13 0.26
0.44
0.51
0.33
0.19
0.21
0.11
0.23
0.47 0.57
0.07
0.47
0.12
0.07
0.22
0.09
0.16
0
0.2
0.4
0.6
0.8
1
1.2
1.4
1.6
1.8
2
Africa Rest of Asia Latin America, Caribbean and
Oceania
North America Europe India China
Po
pu
lati
on
in
Billio
n
65 Years and Above 35-64 15-34 0-14
1.69
2.56
2.1
1.2
Source: US Census Bureau, 2010 and Department of Economic and Social Affairs of the United Nations
Note: Gen Y : Population between 15 – 34 Years
2010
2020
World Population: Breakdown by Region (Global), 2020
6.83 Billion 7.55 Billion
Around 37% of Gen Y Population Will Live in India and China Alone
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Catering for Gen Y: Complex Values, Beliefs, Interest, Lifestyle
Personalization and Individualization
Techno Savvy and Connected 24 X 7
Civic and Environmentally
Friendly
Demanding and Impatient – “Fast and the Furious”
Personalized Search and News
Social Networking Profiles
Personalized Products
Gaming Gizmos
Smart Phones
Facebook-on-the Move
Microblogs
Eco- Transport
Bag-For-Life (Paper Bags Instead of Plastic)
Paperless Banking
Instant Text Messaging
Instant Chat
Speed Oriented Gaming (Car Racing)
33
Gen Y – Implication on GBS Rapid Innovation
Outside-In: Self-service
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Gen Y – Implication on GBS Rapid Innovation
Inside-Out: Standardising Innovation
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Gen Y – Implication on GBS Benefits of GBS Innovation
Reduce attrition
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Gen Y – Implication on GBS Benefits of GBS Innovation
Sustainable margins
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Gen Y – Implication on GBS Peril of Adopting Innovation
Death by 1,000 papercuts
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Gen Y – Implication on GBS Introducing Rapid Innovation
Inside-Out: Standardising Innovation
New offering every 18 months Major Platform change every 4 years
Top Management: Envision and fund the future Create winners, grow leaders Middle Mgmt: Design, pilot, scale Front Liners: Execute innovation Execute BAU
39
Top Mega Trends
Urbanization
Smart is the New Green
Social Trends
Connectivity and Convergence
Bricks and Clicks
Innovating to Zero
New Business Models: Value for Many
Beyond BRIC: The Next Game Changers
Future Infrastructure Development
Health, Wellness and Well Being
Future of Mobility
40
Mega Cities Mega
Regions
Mega Slums Mega
Corridor
41
Corridors – Implication on GBS Refinery model: New Talent
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Corridors – Implication on GBS Terengganu. The next Texas?
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Capitalising Mega Trends
Urbanization
Smart is the New Green
Social Trends
Connectivity and Convergence
Bricks and Clicks
Innovating to Zero
New Business Models: Value for Many
Beyond BRIC: The Next Game Changers
Future Infrastructure Development
Health, Wellness and Well Being
Future of Mobility
44
Growth, Innovation and Leadership: via the Growth Acceleration System
45
In Summary
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Do Not Be a Victim of Commoditisation
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Who will be the Malaysian GBS GiantS?
49 49
INNOVATE! Disrupt, Collapse, Transform
via the Growth Accelerator System
Be the Godfather of Global Business Services
+6019.3233.024 @cayzer