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Polaris – Your Partner in Progress
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Copyright of Polaris Software Lab Ltd 2008
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Corporate Profile
Profile
Business Technology Solution Provider
Over 2,000 projects and 25,000+ person years of experience
Global Delivery Capabilities
Established Quality Management Practices
Partner global leaders HP,IBM, Oracle, MS, BEA
Facts
7 Top Investment Banks, 4 Top High Street Banks3 Top Australian Banks, 3 Top Middle East Banks
Rely on our Expertise
Public Company, over USD 330 Mm annual revenue
11,000 employees spread across 7 Business Solution Centers in 29 Offices globally
Among the top 10 Indian Software Majors with a mature Services model
Leader in Specialty Applications for BFSI with Smart Legacy modernization approach
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Polaris – Solution Provider to the Global Financial World
InternationalOffices
Belfast Chennai Chicago Dubai Dublin Frankfurt Fremont Hong Kong Hyderabad London Manama Mumbai Neuchatel New Delhi New Jersey Riyadh Santiago Singapore Sydney Tokyo Toronto Utrecht Vincennes Wicklow Near-shore Development Centers
NJ, Canada, Northern Ireland, Sydney
Super Specialization Centers Chennai, Hyderabad, Mumbai, Gurgaon, Bangalore (Optimus)
Top 7 Wall Street Majors, Top 5 High Street UK banks, Top 5 Mainland Europe Banks, Leading Middle East, South East and
Indian Banks as Customers
$ 330 Mln in revenue, 11000 banking solution experts,
Intellect Suite contributes to 20% of Polaris revenues within 3 years of
existence
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We operate from Our Centers of Excellence
Retail Banking Solution Center
Home to our Product Group
Investment Banking Solution Center
Corporate Banking Center
Enterprise Solution Center
Risk & Treasury
Insurance and Testing Center
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Testimony: A Growing base of global clientele
Leader in the category of "Specialty Application Development" among the Top 100 global companies for the years 2006 and 2007
Polaris
Citigroup
Citibank India
COSL
UBS
AIG
Northern Trust
Barclays
JPMC
RBC
HSBC
MetLife
AIG
NBAD
Bankers Trust
Allied Irish
Santander
World Bank
DTCC
SEB
Deutsche Bank
DNS Presto
RBS
Polaris
According to the 2007 Forrester Report of Global Banking Platform Deals in 2006, Polaris has been placed in the Global Challenger Group among banking platform vendors worldwide (12 banking platform deals in 2006)
Front Office Project Winner (2007) – Replacement of 27 European Risk Treasury Branch Systems over 18 months at Citibank
1985 20082003
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Polaris @ a glance
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Technology Competence
Pioneers in SOA solutions (Smithsonian Award in 1991 for First Core Banking on Distributed Architecture)
• Platform agnostic• Ability to extract business services• Ability to separate Business Logic from• Process / Technology
Unmatched Global SI experience•Multi-country Rollout - Deployment of global systems in 72 countries•Building Business Ecosystems by integrating best-of-breed & proprietary home grown systems
BALC perspective (not SDLC)•Managing Business Life Cycle through generations of technology transitions•Enabling business model evolution – horizontal and vertical
COE Approach•Technical expertise hubs – eg Portals Practice, EAI practice, Content Mgmt Practice, ERP Practice•TESTING COE supporting the entire managed testing lifecycle
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Solution / Component Accelerators
Full line Intellect Suite of Banking Components – 56 Genes
Business Platforms likeLending , Mortgage , LeasingInsurance Brokerage, Treasury, ALM, etc
Business Services likeLoan Origination , Credit Appraisals , Fees and Charges, Delinquency Mgmt etc
Horizontal Services likeWorkflow & Imaging , Portals, Enterprise Service Bus , Business Rule Engine etc
RAD ToolkitConsistent development frameworkAuto code generator / accelerators
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Domain Expertise
Pure Play Financial Services Solution Provider – over 90% revenue is from FS industry
Solution Partner to 26 of the top 50 Global financial majors ( baselining best practices)
Org Structure aligned to FI • Chennai – Consumer Banking, User
experience, Insurance and Testing• Mumbai – Corporate Banking, Treasury, Risk
Mgmt, Payments and Liquidity• Hyderabad – Capital Markets, Wealth Mgmt• Delhi – Banking Horizontals
(ERP/CRM/EPM/Portals/Content Mgmt)
More than 15% of core team are Bankers, bridging business, ops and technology chasm
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Progressive Modernization (ProMo) Expertise
Legacy DecommissioningPhased and Risk Measured Legacy
Modernization programsNon-disruptive modernizationTypically self-funded basis
ProMO Methodology• Implemented to completely overhaul a
universal bank in Japan• Implemented to overhaul entire corporate
banking business for Global major• Implemented to overhaul 30 yr old
Trading Platform (financial markets) for one of world’s biggest FI
• Implemented to transition proprietary platform to a market leading 3rd party platform
• Global Trade finance modernization with significant business process reengineering bringing 40 country to 3 hub global model
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Services and Solutions
Consulting
Progressive Modernization
Multi-channel integration
Multi-location integration
Multi-technology integration
Products
Intellect TM Suite
Consumer Finance
Universal Banking
Credit Card
Branch Renewal
Portal
Investment Banking
Wealth Management
Corporate Banking
Cash and Liquidity
Outsourcing
Application Development & Maintenance Services
Independent Testing Services
Technology Infrastructure Services
Global Roll out (100+ Countries)
Enterprise Applications: CRM/ ERP
BPO
Polaris specializes in Progressive Modernization Existing legacy applications and platforms are managed and modernized in a
non-disruptive manner by way of deployment of innovative (‘Smart Build’) solutions
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Domain and Techno-Specialty Areas
Investment BankingDerivatives, Fixed Income , Forex , Custody,Money Markets, Wealth ManagementCalypso
Retail Banking Credit card: Issuers, Acquirers, Reward Management, Fraud Early Warning.Mortgage, Internet Banking, Multi-Channel Integration, Origination & ATM, Universal Banking
Consumer Finance
Branch Renewal – Front Office for Core Banking, Lending, Collections, Relationship, Payment, Collateral, statement & Charges, Central Liability System, reconciliation
Enterprise Innovation :Research and Development, Testing, Content Management, .Net
Enterprise Solutions: ERP, CRM and Business Applications/Packages: SAP, Siebel, Oracle Apps, Business Intelligence, Data Warehousing
Corporate Banking
Core Banking, Cash & Liquidity Management , Trade Finance, Risk & Treasury Management
SOA Development Center and Intellect Center of Excellence
InsuranceLife Insurance, Non-life Insurance
Risk and Treasury
Basel II, Algorithmics
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An enterprise platform that meets the needs of corporate, investment and retail banking
Business-ready components to build stand-alone solutions or an integrated solution framework
–Over 56 modules across 9 platforms
–Several modules come together to form a product
Combines the benefits of “Build” and “Buy” strategies
Enables faster, less expensive products implementation without disrupting other business critical technology
Designed using an SOA backplane and built with re-usable business components
Investment, Brokerage and Wealth
Quick Time to Market
Ability to Co-create
Polaris Solutions - IntellectTM Product Suite
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Testing: Application Certification OfferingPACE – Polaris Application Certification Enterprise
Independent Testing and Certification Unit
Vast experience in testing mission critical applications
20% of the testing team are domain experts
1500+ person years of testing experience
Expertise in Project and Product testing
Continuous process improvement through Quantitative Project Management (QPM)
Tested and certified over 300 releases with many zero defect deliveries
Expertise in Test Automation tools
WinRunner, Test Director, Quick Test Professional (QTP), SilkTest, LoadRunner, OptimizeIT, Purify, Jverify
Performance Metrics Defect unearthing efficiency of 95% Test case efficiency of 80%
PACE Services
Test process consultancy Quality Indexing
Benchmarking
Process Gap Analysis
Process Alignment
Test automation Tools Selection
Tools Scripting
Performance Analysis
End to end testing Project testingProduct testing
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Integrated 3 Level Outsourcing Plan
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Going well beyond Cost as the only source of Value
Labor Arbitrage
Skills arbitrage
Automation
Centralization
Application Rationalization
Leakage prevention
Capital cost avoidance
New products
Price elasticity
Skills limitedServices
Factor Cost
Process Productivity
Cost Avoidance
Revenue Enhancement
One Global TRIMS application across 65+ countries, moving from in-country, many individual systems to one global system. Including process reengineering to 3 global processing hubs and unique follow-the-sun automation
Re-engineering of ATM software platform to enable enhancement of use of proprietary ATM hardware. Development of unique hardware agnostic software platform allowing HUGE savings on capital costs and significant savings on expense line
Replacement of TRESTEL by Intellect MONEY MARKETS in EMEA as a result of knowledge synthesis by Polaris of several years of legacy support and enhancement. Transition to new functionality, new market innovations and at NO CAPITAL cost
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Relationship – A core Differentiator
1985 2008
Citibank India Citigroup Global70 + Countries; 120+Locations ; Retail, Corporate, Investment, Private Wealth, Cards ; Reln of over $100 Mln ; Largest INDIAN VENDOR in TOP 50 Citigroup Global Vendors
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Citigroup GCG – Real Life ExperienceEntity Project
Cost arbitrage
Platform Consolidation
ProductivityPlatform Refresh
Platform outsource
ChesepeakeCFMC - OriginationsCFMC - ServicingGBCMSEIM - ReportingATM Global rolloutATM Quality assuranceATM ADM
GCG ASPAC Data WarehousingChannel IntegrationJFPBranch BankingCredit CardsAssetsChannelsNon residents Investments
GCG INDIA
CREST
Citi Development Center
GCG EMEA
Unprecedented model of TOTAL OUTSOURCING innovated by Citigroup way back in 1990’s. High control on direction – dictated the adoption of new technology, component construct, co-created world’s first non-IBM core banking solution in early 1990s on Unix and Oracle High flexibility for innovation (multi-factor authentication, one-citi, front-office synergies, bank in an ATM, Converting service to sales calls..etc), High Reusability (components reused across Citigroup globally, Components enable e-serve to allow process outsourcing)
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Retail Banking Capability Overview
Over 20 years with 10,000 + person years experience 400+ experienced bankers with over 60% from Retail Banking Comprehensive Solutions for domestic and overseas networks Comprehensive next decade platform offering from Intellect Suite Solutions encompass both products and services Seamless integration of core applications from legacy environment with
front-end delivery channels like ATM, IVR, etc Relationship Management capabilities resulting in account aggregation,
cross-sell / up-sell and service management Lending capabilities in commercial, installment, mortgage, home, equity,
construction and credit line Online, real time processing solutions
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Retail Payment Capabilities
Domain Capabilities Retail Lending and Mortgages Cards
Credit Cards Corporate Cards Debit / ATM Cards Smart Cards
Remittances Electronic Bill Payment ATM Internet Mobile/SMS Research areas in progress
Handheld, Biometric Technologies
Technology Services Consulting Application Development Migration, Maintenance/ Support Testing Infrastructure Management BI/DWH and CRM CRM
Intellect Payment Products on SOA Intellect Cards Intellect Origination Intellect Lending Intellect Collect Intellect Remittance Intellect Payments Intellect Portal
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Retail Banking Solutions - Technology Expertise
Migration
PlatformConsolidation
Complete development of banking solutions for a Japanese Technology major• Migration project to an open platform
• Multiple vendor and multiple locations
• Ramp-up of 300 resources within 6 weeks• Factory model (assembly line development) approach leading to significant reduction of the production cycle• Set-up a Japanese Desk offshore with Japanese Nationals
Implementing the platform consolidation of a banking major in the European region• Standardization of front-end application across Europe• First pilot of its kind in the entire bank across the globe• More than 5000 users and 3000 franchisees• Country Roll-outs: Germany, Spain, UK and Portugal• 60% reduction in development and maintenance
Application Management Services for a large banking major• More than 300 associates exclusively for production support and maintenance
• Initially involved in development and subsequently continued with maintenance support
• More than 2000 users accessing the applications, 2.5 MM transactions per day and handling 2.4 MM accounts
• Development of over 8.5 MM lines of code
AMS
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Technology
• J2EE – Jsp, Servlet, Java bean, EJB etc• Web services, Web methods• IBM – Web Sphere Application Server (WAS)• BEA- Web Logic• IBM – Web Sphere Portals (WSP)• Web Server: IBM Http, Apache server, Iplanet• Framework – Struts, Proprietary• Integrators – MQSeries, JMS • Security – LDAP, SSL, Digital Trust• IBM – Web sphere Commerce suite (WCS)• Payment gateway• Database/Languages – Oracle/Pro*C
Tools
• Rational Rose
• WSAD
• Eclipse
• ANT
Retail Banking Solutions – Technology Expertise
Illustrative Sample
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Retail Banking Solutions - Consulting
Platform Study
Current Scheme
New Business Proposition
Recommend alternatives
Identify gaps
Develop high-level functional and technical architecture of the solution
Provide a consolidated Prototype as a format for the solution
Provide an implementation plan with a phased approach
Address technology and interface requirements and improvements
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Retail Banking - Horizontal Technology Expertise
DWH Solutions Over 100+ member expertise on various BI/DWH Tools Solution frameworks that can be customized for the customer's specific requirements Emphasis on Planning and Data modeling Tool based data modeling that ensures consistency across modules
Call-Center Solutions Solution for a call-center handling over 100 users about 200,000 calls a month, servicing
over 700,000 customers and 1.3 million accounts IVR-CTI integration Multi-Lingual implementation and a Unified customer view Straight-through processing of service requests
CRM Solutions Base-Level Partnership with Siebel. Expertise in Business Flows such as Campaign to Cash, Lead to account, Quote to contract
and Call to Resolution 500 person years of experience with over 30% Siebel certified professionals
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Application Maintenance and Support• Supporting Legacy Application• Maintaining large data volumes, including history data • Enhancing application to keep in step with the changing business needs• Supporting the users and customers who directly use the application• Keeping up with the technology upgrades
Offering
Services
• Production Support Team• L1 support to handle first level queries – low cost resources for cost arbitrage• L2 support to handle data fixes and application issues• Tool to log issues raised and track them to closure• MIS generated out of the tool to monitor productivity of the team and SLA adherence• Team size of 15 (10 L1 + 5 L2)
• Maintenance (BAU) Team• Enhancements taken up may be new requirements, changes to existing functionality, changes due to technology
upgrades, application tuning etc.• Release methodology followed
• Enhancements prioritized into different releases• Releases done during agreed time-frames (Release window)
• BRD given by the business users• Entire software development life-cycle starting from Analysis to SIT taken care by the maintenance team• Quality processes implemented – an amalgamation of best practices from Polaris and client• Close interaction with the users and the technology team from client side • Team size of 27, including developers, Project leaders, Project Managers and delivery head
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Migration• Migration from Unix/Oracle application to Mainframe-based Vision Plus platform customized for Citibank• The alternative platform to be used as the regional solution for Credit Cards• Huge functionality difference between the current application and the proposed regional solution• Loss of functionality in the implemented solution (only 660 gaps accommodated in phase 1)• Knowledge of the proposed proprietary solution not readily available• Resistance to change from the user community• Migration of the huge volumes of legacy data to the proposed system• Development of interfaces to the existing systems within Citibank
Offering
Servcies
• Systems study• Documentation of existing processes in Business Process Documents (BPD)
• Gap Analysis• Usage of questionnaire for gapping• Identified 1100 gaps – across 27 modules• 660 gaps approved for customization
• Requirements analysis• Creation of Business Requirement Documents (BRD) for the approved gaps• Review of FS prepared by the product team
• Data conversion• Data mapping• Extraction of data into staging area & performing Integrity checks on the extracted data• Creation of files to be transferred to mainframe• Execution of reconciliation reports to check on data elements that are transformed during upload• Checks performed on critical data fields
• Interfaces• Applications interfaced – Card Embossing, Customer Payments, Merchant Payments, Rendition,
Channels (ATM, Internet, IVR, Kiosk, Alerts) ,Banking, Central de-duplication system
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Focus on Co-creation Vs Cost Management
Present Operational Efficiency
Pro-active enhancements
Application Re-engineering
Tech-infrastructure consolidation
Reduced Time-to-Market
SI & Specialists
Maturing governance frameworks
Ramp up/down capabilities
Past
Poor or no performance measurement
framework
One point of contact
Big-Bang
Economy of Scale
Mega Deals
Poor governance frameworks
Labor Arbitrage
Cost Reduction
Future Modular Sourcing
Link deliverables to business objectives
Clearly defined technology objectives for
each LoB
Mature Performance measurement Frameworks
Co-created products & solutions
Technology investments directly contributing to
revenue/profits
Providers Banks Value Paradigm
Outsourcing Landscape Evolution
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Analysts Recognition
“Trends in US Corporate Banking
Portal Development Corporate Banking
online applications are beginning to recognize
the need to offer a comprehensive portal
framework that closely matches the vision of
most leading U.S. banks is Polaris
Software
Technology Providers & Professional Services: Going Broad, Going Deep
Offshore vendors such as TCS, Infosys, Polaris, Cognizant, and HCL have added
experienced staff with backgrounds in the financial industry, consulting, or
professional services
Professional services and Consulting in
2008 and Beyond : The Inevitable Rise of IT ConsultanciesOffshore firms such as Infosys , Polaris HCL and TCS offer strong technology
expertise
Tower Group
Survey of Core Banking solutionsPolaris Intellect is among the most
contemporary global core banking
solutions
Global Core Banking Vendor Performance:
Being new in the market, its suite of
solutions is designed using the latest J2EE
technology and comes with a
complete SOA backplane, security layer, workflow and integrator, allowing
organizations to bring in new technology. “
Banking Platform Survey
Polaris ranks amongst Top 10 leading Banking
Platform Vendors Globally
Cards Market ScopeThe Polaris line of Card Management
solutions has a differentiated
architecture among Card Management vendors. in that it is
an SOA enabled solutions that has Capability Maturity Model Integration
level 5 Certification
Forrestor
Cap Gemini Aite
Gartner
