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RONALD RONALD VAN VAN DEN DEN HOFF HOFF agile development animoto authenthic avatar bewust ondernemen bloggen blogosphere blue ocean branding city marketing co-creation coach coaching collective intelligence covergence communication conflictbemiddeling contactmoment corporate citizenship corporate storytelling creative class crowdforcing cyberdigma delicious digg event- driven communication eye opener free music gadgets hotellerie hotello hospitality human potential idea infotainment inspiration internet leadership lovemark MVO meeting masters mindz.com network no-frills ontology ontmoeten ontwikkeling overheid people personal branding planet plezier in je werk profit reality game rdf rfid Ryan Air scalability scim seats2meet second life sellaband semantic web social capital social networking social media stakeholders stories story telling tag tagopshere talent toerisme transumer trends trendslation trendslator trend watcher trend watching trust ubiquitous computing user-generated content vergaderen vertrouwen Web2.0 wiki you zara zelfontplooiing zzp

New concepts in Dutch hospitality industry

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Page 1: New concepts in Dutch hospitality industry

RONALD RONALD VAN VAN DEN DEN HOFFHOFF

agile development animoto authenthic avatar bewust ondernemen

bloggen blogosphere blue ocean branding city marketing co-creation coach coaching collective intelligence covergence communication conflictbemiddeling contactmoment corporate citizenship

corporate storytelling creative class crowdforcing cyberdigma

delicious digg event-driven communication eye opener free music

gadgets hotellerie hotello hospitality human potential idea infotainment

inspiration internet leadership lovemark MVO meeting masters mindz.com network no-frills ontology ontmoeten ontwikkeling overheid

people personal branding planet plezier in je werk profit reality

game rdf rfid Ryan Air scalability scim seats2meet second life sellaband

semantic web social capital social networking social media

stakeholders stories story telling tag tagopshere talent toerisme

transumer trends trendslation trendslator trend watcher trend watching

trust ubiquitous computing user-generated content vergaderen vertrouwen Web2.0 wiki you zara zelfontplooiing zzp

Page 2: New concepts in Dutch hospitality industry

ERA OF NEW CONCEPTS…

Page 3: New concepts in Dutch hospitality industry

ERA OF NEW CONCEPTSIN THE HOSPITALITY

INDUSTRY…

Page 4: New concepts in Dutch hospitality industry

BLUE OCEAN COMPANIES

MARKETSHARE EUROPE 2006: 15% 24%

ZARA COMPETITION

Operating Profit: 10% < 5%Shop visits by consumer: 17 4Unsold goods: < 10% >20%Rack rate sales: 85% 60%Cycle: demand design production shop: 15 days ?monthssource: Harvard Business Review.

LOW-COST CARRIERS… Ryan Air easyJet Passengers** 2004 : 30.000 24.000 2005: 33.000 30.000 2006: 35.000 33.000 Profit margin 20%-30% 5%-10% Number of aircraft 91 109

** X 1000Source: websites Ryan Air, Easy Jet.

Page 5: New concepts in Dutch hospitality industry

BLUE OCEAN BUSINESS MODEL

VISIE BRANDING

S.C.I.M.LEADERSHIP

CULTUUR

…CREEREN VAN NIEUWE MARKTEN, ZONDER CONCURRENTIE, MET EEN NIEUWE WAARDEKETEN VOOR ALLE STAKEHOLDERS. …IN STAAT ZIJN SCHIJNBARE CULTURELE EN/OF ECONOMISCHE TEGENSTELLINGEN OM TE ZETTEN IN KANSEN…

Page 6: New concepts in Dutch hospitality industry

BLUE OCEAN CONCEPTS…

Page 7: New concepts in Dutch hospitality industry

BLUE OCEAN CONCEPTS…

Page 8: New concepts in Dutch hospitality industry

BLUE OCEAN CONCEPTS…

Page 9: New concepts in Dutch hospitality industry

BLUE OCEAN CONCEPTS…

Page 10: New concepts in Dutch hospitality industry

BLUE OCEAN CONCEPTS…

Page 11: New concepts in Dutch hospitality industry

VERGADERMARKT…MEDEWERKERS SCHAARS MEER PERSOONLIJKE AANDACHT, KORTE TERMIJN BOEKEN, SNELLE OFFERTES/BEVESTIGINGEN.

UNIFORME VOORWAARDEN VRIJHEID/FLEXIBILITEIT/ZELFBEWUST/PROFESSIONEEL.

MEER OMZET-HOGER RENDEMENT KLANT PASSIEF/VERWEND, OUDE COMMUNICATIE WERKT NIET MEER EN IS KOSTBAAR. PRIJZEN STAAN ONDER DRUK.

KLASSIEKE BIJEENKOMSTVERDWIJNT, E-MAIL, VIDEO-CONFERENCING.BOEKER IS “OP ZOEK”.

TOENEMENDE CONCURRENTIEVAN ALLERLEI LOCATIES.

Page 12: New concepts in Dutch hospitality industry

INTERNET …WAAR ZOUDEN WE ZIJN ZONDER…

-GEEN VERGADERZALEN MAAR VERGADERSTOELEN…- GEEN UNIFORME VOORWAARDEN…-24/7 TOEGANGKELIJK, BEHEER ZELF RESERVERINGDETAILS…-ZALEN AFGESTEMD OP GEBRUIK…-SUPPLIERS HALEN ZELF “BESTELLINGEN” OP…- COMMUNICATIE VIA SOCIALE MEDIA...OUR BLUE OCEAN

CONCEPT…

Page 14: New concepts in Dutch hospitality industry

USING SOCIAL MEDIA

Page 15: New concepts in Dutch hospitality industry

USING SOCIAL MEDIA

Page 16: New concepts in Dutch hospitality industry

VIRAL VIRAL RECRUITMENTRECRUITMENT&&STAFF TRAININGSTAFF TRAINING

USING SOCIAL MEDIA

Page 17: New concepts in Dutch hospitality industry

“VOOR EEN

SUCCESVOLLE

TOEKOMST VAN EEN

BEDRIJF IS NIETS ZO

GEVAARLIJK ALS EEN

SUCCESVOL

VERLEDEN…”

PETER F. DRUCKER