Project Management : The Neusource Way

Target: Controlling Operations

How we MeasureQuantifying the Assignments & Determining Statuses

Content Layout

1. Workflow at Neusource

2. Control Mechanism - Instructions & Information

3. Why it is Important for our clients & us

4. How it improves our control over assignments

5. Operational Hierarchy within Neusource

6. Results being delivered

Workflow at Neusource

Our workflow consists of all logical

sequence of connected steps in different processes

within every Project at Neusource. This concept is

implemented to remove overlapping tasks of

single resource. Emphasis is given on the flow paradigm,

where each step follows the precedent without delay or

gap and ends just before the subsequent step may

begin. For control purposes, workflow may be viewed as

virtual representation of actual workload.

Work

Flow

Marketing

Client Service

Operations

HR

Accounts

Scan desk

Work Flow at Neusource

As far as Execution is concerned

our workflow takes care of

Apportioning Assignments to different

Managers

Job disintegration to Executives at different

client locations

Real time Status update on different

assignments, activities to clients/ Control

office at neusource

Automatic transfer of jobs to subordinates

Calculation of efforts & efficiency putted on

jobs

Removal of manual errors & lapses by

individuals

Workflow Control Vs Management Controlreducing process variation & enhancing predictable outcomes

Management Control aims to accomplish organizational objective & achieve maximum client satisfaction through;

Fast communication of Instructions

Timely Decisions Thorough Analysis of reports Timely feedback

V s

Work flow control is considered as operational controls at Neusource. It aims at controlling, directing, monitoring & measuring;

Operational processes Operational Cost Organization's resources Resource efficiency

Instructions & Information

Instructions

Information

Crux of whole Neusource Operations Control lies in

these 2 words;

Instructions & Information

Appropriate Instructions comes from accurate & timely Information.

Information comes from appropriate follow-up of Instructions.

We believe that “Digital Internal Communication”

is key to “Client Satisfaction”

Why workflow is Important for our clients & us

Increased Control over Assignments

Real Time Reporting of Resource Performance

Database of Inputs & Outputs

Digital trail of Communication

Analyzing unproductive activities

Time bound Execution of Project Descriptions

How it improves our control over assignments

Online Daily Reporting

Comparison of Standard Time Vs Actual Time

Disintegration of Project into small activities

Multiple point assessment but single line of communication

Online Document Attachment for client ease

Dual QC point

Operational Hierarchy within Neusource

Senior ManagerAssignment

distribution & Management

Guiding to Managers on problems in

operation

QC of Done Assignments

Recreating repeated Assignments

Control on Client Visit of Managers

Manager

Planning to execute Assignments

Guiding to Executives on problems in

Activities

QC of Done Activities

Control overdue Assignments

Control over daily report of Executives

Coordinating for inputs with clients

Executive

Performing Activities in Due Time

Taking Guidance from Manager

Reporting Daily Progress

Client

Observing status of Assignments

Observing status of Activities

Generating Complaint Tickets

Commenting on Progress of

Assignments

Operational Flow: Our Control Mechanism

Project Assigned to

Client Service

Disintegrate Project into Assignment

Assign Sr. Manager & Controlling

Project Outcomes

Assign Manager & Controlling Assignment

Activity transfer to Executive

Requirement Analysis

Team

Client

Manager

Sr. Manag

er

Client Service

Reporting Flow

Daily Report of Executives• Activity Progress• Time Involved

Visit Report of Managers• Comment on Executives

• Comment on Assignments

• Client Comments

Weekly Assessment of All operations Team• Assignments Progress

• Client Comments• Executive Team Results

• Co-ordination issues

Changes we ExperiencedA step forward towards organizational goals...

Results being delivered

Better Control

over Staffs

Fine System

of Reportin

g

Online Attenda

nce

Analysis of

Trends

Lower Staff

efforts & Cost

Increased Client Satisfact

ion

Planning for next level …

Automatic break-up of

Assignments

Attendance through

biometric machine at all

remote locations

Single task assignment for executives at a

time

Executions through Inbuilt

Software

Reducing discretionary

jobs at all levels

Making SOP for each Individual

Activity standardized

Automatic (Mail/ SMS)

Alerts to Executives &

Client

Auto Circulation of

MIS

Removing Unproductive

Activities at all levels

When Technology

meets requirement

Change brings positive results