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Steve Williams's talk at STT2008
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Steve WilliamsDirector, WW CommunityEnvironment and Technology Programs24 June 2008
Measuring Results and Demonstrating Value:Reporting & Analysis for Non-profits and SocialEnterprises
Agenda
What are reports, analytics and dashboards?
How do you decide what to measure and how to show it?
Case Study: Potluck Café
Web 2.0 as Source and Destination
More Examples
State of the Art?
http://digitalroam.typepad.com/photos/uncategorized/2008/04/19/ledger.jpg
Reporting and Dashboards
Report Samples
Visual “What-if” Analysis
Lenses
Case Study: Potluck Café Society
What to measure?
Who needs to see it?
How to show it?
First drafts
Examples: Web Marketing Analysis Survey Analysis Web Deployments
Web 2.0 as Source and Destination
Example: Marketing Analysis
© SAP 2008 / Page 15© SAP 2008 / Page 15
Example: Customer Survey Analysis
Web Deployments
Issues Volunteer Development Visual Analytics Fundraising Multi-stakeholder reporting Volunteer Management Project Portfolio Management
Examples
Example: Highlighting Issues
Example: Volunteer/Development
Example: Interactive Visual Analytics
Example: Fundraising
Example: Project Portfolios
Resources
TechSoup – Free and discount software for non-profitshttp://www.techsoup.org
Business Objects Developer Communityhttp://diamond.businessobjects.com
Business Objects productshttp://www.businessobjects.com
Global Reporting Initiativehttp://www.globalreporting.org/Home
Stanford Social Innovation Reviewhttp://www.ssireview.org/
Demonstrating Value Projecthttp://www.enterprisingnonprofits.ca/social_impact_assess/
Say It With Charts, Gene Zelazny
Back of the Napkin, Dan Roam
We strengthen communities throughbuilding an outstanding team of engaged
citizens who make a sustainabledifference
Business Objects Community Mission
We care about Future sustainability. Weinvest in the Future through our focus onChildren, Education and the Environment.We do this through:
• Using our technology to transform socialissues and build capacity in communityorganizations
• Leveraging our talent to createmeaningful gifts to the community andstrengthen employees’ careers
• Community leadership that inspiresemployee engagement and attracts toptalent
• Attracting partners and customers throughour reputation as a caring company andcorporate citizen
Community vision
Steve WilliamsDirector, WW CommunityEnvironment and Technology [email protected]+1-604-974-2232
Questions?