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Presentation given at the 2007 PA Keystone Technology Integrators' Summit
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Geek Squad: Student Technology Teams
Chris Champion, M.S.Ed. MCSE, Network+
Brad Shank, B.S.: MIS
Introductions
Chris Champion, M.S.Ed. MCSE, Network+ Systems Engineer employment for 10 years Cumberland-Perry Computer Teacher for 5
years 2005 Keystone Technology Integrator Master’s of Education, Integrating Technology
Brad Shank, B.S.: MIS Bachelor's of Management Information
Services at IUP Keystone Summit Intern / Staff 3 years
1. School Technology “Problems” 1. School Technology “Problems”
2. What Students Do and DON’T Do 2. What Students Do and DON’T Do
3. How We Do It 3. How We Do It
4. Best Practices / Future Plans 4. Best Practices / Future Plans
Our Technology “Problems”
HARDWARE sTEXT
HARDWARE
PEBCAK
SERVER
1. Our Technology “Problems” 1. Our Technology “Problems”
2. What Students Do and DON’T Do 2. What Students Do and DON’T Do
3. How We Do It 3. How We Do It
4. Best Practices / Future Plans 4. Best Practices / Future Plans
What Students Do / Don’t Do
Printers
CD / Floppy
Monitor
Software Installation
Network Equipment
Servers
Unsupervised Use
1. Our Technology “Problems” 1. Our Technology “Problems”
2. What Students Do and DON’T Do 2. What Students Do and DON’T Do
3. How We Do It 3. How We Do It
4. Best Practices / Future Plans 4. Best Practices / Future Plans
IT Response Process
TeacherTeacherRequestRequestTeacherTeacherRequestRequest
DispatchDispatchto Studentto StudentDispatchDispatch
to Studentto StudentStudentStudent
ResponseResponseStudentStudent
ResponseResponseTeacherTeacher
EvaluationEvaluationTeacherTeacher
EvaluationEvaluationStudentStudentGradeGrade
StudentStudentGradeGrade
“IT Request” Online Form
“Student Dispatch” Form
“Student Dispatch” Form (part 2)
“Teacher Evaluation” Form
1. Our Technology “Problems” 1. Our Technology “Problems”
2. What Students Do and DON’T Do 2. What Students Do and DON’T Do
3. How We Do It 3. How We Do It
4. Best Practices / Future Plans 4. Best Practices / Future Plans
Flow Charts
Student-created
Troubleshooting
Documents
Graphic Arts Classes
Student Web
Design
Organizations & Curriculum
www.studenttechsupport.org
www.genyes.org
Organizations & Curriculum
Upper Merion (PA) UMiHelp.wikispaces.com
Organizations & Curriculum
Mouse.org
NYC schools
Sample Documents:
http://www.cpavts.org/ITResponse