D6_E7 Bridging Settlement And Emplyment_Ruichun Tang & Eric Weir

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  • 1. Bridging Settlement and Employment: WoodGreens Client-Centred, Team-Focused Delivery ModelRuichun Tang and Eric WeirWoodGreen Community Services1

2. Goal Stimulate learning and new ideas about settlement-employment program integration and related case management.2 3. Agenda Warm-Up ExerciseI) Our Integrated Case Management Model: Stepby Step from Start to FinishBreak (15 minutes)II) Our Methods: How WoodGreen Successfully Integrates Settlement and Employment 3 4. Warm Up Exercise:Remembering Names Pick one or more of the methods weve outlined for you. Take 5 minutes to quickly go around the room, introduce yourself and memorize as many names as you can.PS Theres no quiz at the end! 4 5. Introducing WoodGreenCommunity Services Location: East Toronto and East York, Ontario Website: woodgreen.org History: Began in 1937 as a small community neighbourhood social-recreational program in South Riverdale, Toronto. Currently 9 units, 20 locations, 500 staff, 1700 volunteers/57,000 volunteer hours (2008)5 6. Introducing WoodGreen Community Services Mission: Deliver services that promote wellness and self-sufficiency, reduce poverty and inequality and build sustainable communities. Philosophy: Everyone deserves the essentials of life. We support more than 37,000 individuals and families to become more self-sufficient and live independently within their own communities. 6 7. WoodGreens Portfolio of Integrated Community Services Providing Essentials Immigrant Services Helping immigrants, newcomers and refugees settle/integrate into Toronto Employment Services For youth, adults and employers Neighbourhood Programs Building healthy neighbourhoods Homeward Bound Helping women and children achieve economic self-sufficiency Housing/Homelessness Services Providing affordable and safe housing solutions 7 8. WoodGreens Portfolio of Integrated Community Services Providing Essentials Mental Health and Developmental Services Support for adults with mental health challenges, developmental services for adults with intellectual disabilities Volunteer Services Linking supportive community members with our staff and clients Childcare Services Early learning and childcare programs Seniors Services Community care and wellness for seniors8 9. Overview of Immigration Trends Demographic change in source countries Ratio of economic class immigrants vs. family class immigrants Education level (economic class vs. family class) 9 10. Recent Immigrants are Better Educated 86% of immigrants have at least 10 years of education. 50% of recent immigrants to this country hold university degrees 22% of family class immigrants have a undergraduate degree. 6% have graduate degree.(Source: Statistics Canada) 10 11. Top 3 ChallengesReported by Newcomers Language difficulties Employment Navigating the system11 12. Support Required by Newcomers : Language support Financial support Informational support Employment support Emotional and social support12 13. To Meet their Needs: Relatives and friends = main source of help. Internet - information in various languages Ethno-cultural organizations, ethnic newspapers Social services, public library, churches and community centres provide sense of community. 13 14. What are the Challenges for Settlement Work? Basic services are not enough. In-depth counselling/services are needed. What newcomers want: Specialization-based services Ethno-specific counselling Para-professional counselling14 15. Specializations: Small business Immigration/sponsorship/citizenship Family and children Children with special needs Paralegal Worker protection (employment standards, workers rights, EI, WSIB etc.) Education/employment and training Seniors15 16. a case management model accountability at all levelsone-stop and satelliteservices model16 17. Our Immigrant Services Programs WoodGreen OneStop Provides professional and friendly services to help new immigrants: Learn about Canadian society Connect with housing, child care, schools, language classes and many other services Find jobs that provide income and professional career opportunities Make friends with other new immigrants and local citizens Build confidence and a sense of belonging to Canada17 18. Our Immigrant Services Programs WoodGreen OneStop Settlement Services, Newcomer Youth Services, Youth JSW and HOST programs. HOST = English Conversation Circles, mentor matches, networking groups. Enhanced Language Training (ELT) program Sector-specific English language classes, case counselling, job development, workshops. 18 19. Our Immigrant Services Programs WoodGreen OneStop LINC Classes Including LINC for Employment, Talk English, advanced conversation/pronunciation training Job Search Coaching Services and JSW Program Referrals to employment services, other service units listed in previous slides, external agencies19 20. ClientSettlement Counsellor(Intake)ELT Case,Based on client's needs and eligibility Counsellorreferred to following ELT classEmployment (Mandatory) SupportHOST (Mandatory)ISAPLINC specializationNewcomer NSPYouth class /case External volunteer and/or Case Settlement management programManagemen Resources t Job Search Workshop Job Search((JSWJob Coaching Newcomer ChineseYoungWG otherDevelopment services e.g. External Social and WorkersMuslim ResourceEmployment Recreation SupportWomen Services, SeniorsProgram networkGroupServices WoodGreen Employment services 20 21. Follow Up with Clients Staff call/email to follow up with the clients Volunteers assist counsellors to make calls Ask clients to call/email to update counsellors Send clients newsletters, monthly activity lists Email clients about employment-related workshops/job fairs21 22. 22 23. Satellite Offices Build partnership with other agencies that dont provide settlement services. Turn ourselves into a satellite office from other agencies. Services are delivered to the high needs newcomer groups. Staff are equipped with basic office necessities Full services provided based on clients/group needs. 23 24. Client Centred: Centred around, driven by newcomer client - respecting their choices, cultures and values. Client individual needs identified, determine how best to provide assistance. Inform and educate clients to make own decisions Respect and value newcomer role in settlement process Encourage them to use community, employment resources. 24 25. Accountability at All Levels: At the client level At the service provider level At the systems level 25 26. Built on Strong Partnerships Community legal Canada Border services Services Community health Toronto Police centresServices Colleges, universities Enterprise Toronto Libraries Toronto District EmployersSchool Board Ontario Early Years Corporations, such as CentresTD-Canada Trust Assessment Centres Other communityagencies26 27. The Client-Centred CaseManagement Practice: Clients with complex needs receive the right services at the right time by the right person. Empowers clients, promotes quality of life. Facilitates and coordinates access to, delivery of appropriate services for newcomers. Balances achievement of client goals with effective use of available resources. 27 28. Best Practices - Language Offer language program from literacy > professional Talk English and conversation circles (HOST Program) Hire staff who speak different languages Try to place newcomers with counsellors who speak the same mother tongue Clients can choose to talk to other staff in English Workshops conducted in different languages Generic flyer outlines that we offer our services in different languages Volunteer interpreters available for clients who attend workshops in English28 29. Best Practices - Employment Offer variety of employment assistance programs such as JSW, Job Search Coaching Services, ELT programs. Experienced Workers Club, networking, employment forum held monthly. Chinese Workers Network: Employment- related issues Newsletters inform clients of policy changes related to EI, employment standards, labour market trends. 29 30. Best Practices - Navigating the System Conduct individual workshops on OHIP, education, employment training, income security, Ontario Works, EI benefits, Second Career Training, accreditation etc. Invite guest speakers/experts to deliver workshops Take clients on trips, help connect to Canadian cultures/events (e.g., Doors Open Toronto)30 31. Best Practices in Program Delivery Client Tracking Management System (CTMS) is being used to track program outcomes and to get client profile, service profile. Childcare and TTC tokens provided for clients attending LINC program, Job Search Workshops and other workshops. Evaluation forms available for clients who come to appointments and workshops.31 32. Best Practices in Program Delivery Complaint policy available, visible Follow-up with clients Soft skills training in assertive communication, cultural differences, workplace culture Networks where clients play a key role Newcomer volunteer program help clients gain knowledge about workplace culture, improve English 32 33. Break 15 minutes33 34. Case Management:Group Discussion What are the tough issues and barriers facing all of us in our work with newcomers when providing assistance to settlement clients with employment needs? Open discussion: Brainstorming solutions together and moving forward34 35. Our Methods: Summary1. Client-Centred Case Management 2. Team Identity 3. Cross-Cultural Team Building 4. Cross-Program Collaborations 5. Team Autonomy 35 36. Our Methods: Client-Centred Case Management We never turn away a client, regardless of funder eligibility. Provide service and/or appropriate information/referral. No more aimless searching. Provide easy access to full range of internal and extern