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Great Depression (1930s)
President John Kenedy’s Consumer Bill of Rights
Basic Rights of Consumers
1. THE RIGHT TO SAFETY
2. THE RIGHT TO BE INFORMED
3. THE RIGHT TO CHOOSE
4. THE RIGHT TO BE HEARED
5. THE RIGHT TO CUSTOMER EDUCATION
6. THE RIGHT TO SERVICE
The Right to Safety
The Right to be Informed
The Right to Choose
Right to be Heared
THE RIGHT TO CUSTOMER EDUCATION (1975)
THE RIGHT TO SERVICE
Socioeconomic Model of Social Responsibility
Federal Legislation Protecting Consumers Since 1960
The first Consumer Protecting Laws• Federal Hazardous Substance Labeling Act (1960)-required warming labels on household chemicals if they were highly toxic.• Cigarette Labeling Act (1965) – required manufacturers to place standart warning labels on all cigarette package.
