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Bank systemInformation system
Agenda
Introduction Problem Statement Goals and Objectives SWOT Analysis Planning and Schedule Constraints Conclusion
Introduction The bank management system is an application
for maintaining a person's account in the bank the system provides access to the customer:
o Create user’s accounto deposit o withdraw the cash from personals’ account.o view reports of all operations.o allow changing the account login password but
not the user ID.
Problem Statement Bank system suffers from :
o lowest management levelo Low Number of ATM machine’so The Client help desk is not performing efficiently o Transaction Perform slowlyo less penetration into the rural marketo No accessibility to bank Service outside country for
clientso Opening new bank account takes a lot of procedures and
time.o Paper based system cause lots of damaged and lost
important information.
Goals and Objectives Customer Satisfaction :
o client can do his operations comfortably without any risk or losing of his privacy.
Saving Customer Timeo client doesn't need to go to the bank to do small
operation. Protecting The Customer
o It helps the customer to be satisfy and comfortable in his choices, this protection contains customer’s account , money and his privacy.
Transferring Moneyo help client transferring money to/or another bank or
country
SWOT Analysis Strengths of Bank
o The banks major strength is it involves latest cutting edge technologies to support its core banking operations
o The bank has network of 943 branches and 1529 ATMso The bank has grown at a rate of 60% compared to
previous yearo one of the largest commercial banks which focuses on
industrial infrastructure and developmento The location of its headquarters fosters the growth of
the bank
SWOT Analysis cont. Weaknesses of bank
o less penetration into the rural marketo It concentrates mainly on commercial banking services
whereas the individual banking services is where the main revenue lies.
o The customer help desk is not performing efficiently and there are many unresolved issues of customers
o The bank has lots of consumer complaints with respect to servicing charges
o The bank lacks in promotional activities
SWOT Analysis cont. Opportunity :
o The concept of saving in banks and investing in financial products is increasing in rural areas
o As per 2013, The total number of graduated student from faculty of Commerce are increasing by 5%, This can ensure regular supply of trained human power in financial products and banking services.
o Small and non performing banks can be acquired, because of its financial strength
o New high-yield investment products.o Growing economy.o They have a good number of financial expertises to face the emerging
industrial and economic growth.o Since it’s a new age banking there are lot of opportunities to have the
advance technicalities in banking solutions compared to existing major players.
o The concept of ETM (Everywhere teller machine) had a good response in terms of attracting new customers in personal banking segment
SWOT Analysis cont. Threats :
o Investments of foreign banks.o In rural areas the micro financing groups hold a major share.o Though customer acquisition is high on one side, the
unsatisfied customers are increasing and make them to switch to other banks.
o Increased capital gains taxes.o More competitors in the marketplace.o High unemployment or an increase in insurance rates.o Increased banking regulations.o Governments schemes are most often serviced only by
govern banks.o volatility in finance market
Planning and ScheduleTask Subtask Resources Duration/Day
PlanningDefine objective and scope
Eslam30
Define resources and tasks
Nermeen
Analysis DesignFunction Requirement
Abd El-Rahman40
Non Function Requirement
Ahmed
DesignUse case diagram Asmaa
70Class diagram Haitham
Sequence diagram Abd El-Rahman
ImplementationCode Eslam , Asmaa
80Error removal Ahmed
TestingUnit Testing Haitham
60Application Testing Nermeen
Stress Testing Abd El-Rahman
Planning and Schedule
Constraints Local server :
o because the bank has very large number of customers who wants access the Website , so we need large storage server.
Accessibility : o for every employee and client has access to some
specific operations .
Low Overhead :o The resources required to transport and store desired
information should be a small fraction of the resources required by the information stream as a whole.
Assumption Assumed that the bank have from 900-1000
different branches Assumed that the bank have from 1500-1700
different ATM machine distributed Assumed that the average grown rate is
increasing every year from 40% to 60% Assumed bank is updating its devices and using
latest technology and security services Assumed bank capital is increasing and have a
leadership in market share
Conclusion At Bank Millennium, we recognize that only the right
technology can drive true innovation. Humanized automation – So far, self-service technology
has distanced the bank from their customers, making clients’ life easy by performing their operations in their homes or wherever they are.
online banking provides:o viewing account balanceso viewing recent transactionso downloading bank statments.o viewing images of paid cheque .o ordering cheque books.
assuming that each client has an account and username with ID.
Online banking helps bank system to penetrate into international markets that helps to grow economy, save costs of ATM machines and its security and this way of dealing with bank makes transaction performed faster and more safety.
Future Look
More branches of the bank , maybe it will be international , that means more ATM machines out side.
Customer issues development based on their needs , so the help desk will be aware of their needs and easy to use.
Developing a mobile App for banking system that help users to do the obtain his operations without go to the bank Only he need to sign in using his ID and password and the system will updated automatically .