Welcome to Pollard Brook Owners Association
Annual Owners’ Meeting
AgendaI. Call to Order
II. Welcome and Introductions
III. Development Update
IV. Election
V. Budget/ Finances
VI. Managers’ Report
VII. Election Results
VIII. Open Discussion – Q & A
IX. Adjournment
Welcome and Introductions
• Resort Team
• Board Members
• Board of Advisors
• InnSeason Management Team
Food for Thought
$499 Total cost to stay at Pollard Brook$890 Total cost to stay home or go elsewhere
from the normal weekly grind.
includedMom & Dad's delivery service and being exhausted
includedBeing treated like family and long time friendsWork, Food shopping, other household tasks and
includedCable TV $30 Weekly Cable or Satellite TV $120/4
included1 night of children fun events for adult night out$40 1 night of babysitting for adult night out
includedTrash pickup$25 Trash pickup
includedActivities Coordinator$$$$Activities Coordinator ( Hi Mom)
includedConcierge servicesN/AConcierge services
includedGym usage$10 Weekly Gym Membership
includedSummer Air Conditioning$75 Summer Air Conditioning
includedTwo heated Pools and a heated JacuzziN/AHeated Pool ? What heated Pool!
includedPool expense$40 Weekly Pool maintenance expense (supplies)
includedGround maintenance service$40 Weekly cost of ground maintenance service
includedAnnual snow removal cost$40 Annual cost for snow removal $1000/50
includedSuite cleaning service$80 Home cleaning service weekly visit
includedWinter Heat expense with ambiance$40 Winter Heat expense without ambiance $2000/50
includedElectricity$50 Electricity for 1 week $200/4
$499 1 Bedroom Fully Furnished Suite Annual Maintenance Fee$420 Basic 1 bedroom expense $60 per night
CostWeekly ExpenseCostEstimated Weekly Expense to stay home or rent
A Week on the Town in Lincoln at Pollard BrookHotel Room or Home Alone
From The Developer
Mr. Dennis Ducharme
Phase 1Dennis Ducharme
Phase 2Dennis Ducharme
Phase 3Dennis Ducharme
Phase 4Dennis Ducharme
Phase 5Dennis Ducharme
Phase 6Dennis Ducharme
From a Pile of RockDennis Ducharme
To Pollard Brook ResortDennis Ducharme
To Pollard Brook ResortDennis Ducharme
Election Candidates Leo Ball, CPAPaul BankoskyWilliam “Billy” CurranDennis Ducharme, RRPPeter M. McElroyDr. Stanislav MolineLisa RochefordWilliam ScanzaniJames. R. Travis
Elections
Election Process • Your ballot will replace your Proxy (if
mailed)
• For Annual Usage owners, your Ballot will count for one vote for each interval you own
• For Biennial Usage owners, your ballot will count for one-half vote for each biennial (odd or even) interval that you own.
• We will elect three (3) board members
Election Process - The person receiving the most votes to
serve as a Director of the Association shall serve a three (3) year term
- The person receiving the second highest number of votes shall server a two (2) year term.
- The person receiving the third-highest number of votes shall serve a one (1) year term.
Profit and Loss ReviewStephen Furrer
• P&L Review Year Over Year• Snap Shot Expense Detail
(Decreases)• Snap Shot Expense Detail
(Increases)• Additional Planned Savings (2009 /
2010)• 2009 Year-to-date• 2010 Budget Review• Maintenance Fee Review
(493,114)
(455,281)
(37,833)
532
(38,365)
3,320,831
3,282,466
2007
(455,281)
(675,672)
220,391
32,424
187,967
3,265,921
3,453,888
2006
(675,672)(563,992)FUND BALANCE END OF YEAR
(384,372)(493,114)
FUND BALANCE BEGINNING OF YEAR
(291,300)(70,878)REVENUES OVER EXPENSES
54,164(22,062)INCOME TAX BENEFIT (EXPENSE)
(345,464)(48,816)EXCESS (DEFICIT) OF REVENUES EXPENSES, BEFORE INCOME TAX
2,648,6413,766,750 TOTAL EXPENSES
2,303,1773,717,934 TOTAL REVENUES
20052008
P&L Review
Expense Detail ReviewDecreases
-11%$ (142,080)$ 1,332,627 $ 1,266,131 $ 1,190,547 Totals-12%$ (1,912)$ 15,733 $ 9,945 $ 13,821 7136 · Room Equip. Rpl.
0%$ (2,435)$ 649,197 $ 658,433 $ 646,762 7001 · Payroll Housekeeping-4%$ (5,638)$ 125,614 $ 115,715 $ 119,976 7170 · Property Taxes
-10%$ (7,972)$ 82,470 $ 76,561 $ 74,498 7131 · Guest/Cleaning Prod.-39%$ (16,862)$ 43,153 $ 25,011 $ 26,292 7117 · Cable Television-27%$ (21,673)$ 78,840 $ 63,988 $ 57,166 7021 · Medical Insurance-31%$ (33,397)$ 106,479 $ 92,507 $ 73,083 7161 · Insurance-23%$ (52,192)$ 231,141 $ 223,972 $ 178,949 7002 · Payroll Front Desk
% Diff 06 to 08$ Savings200620072008Expense Decreases
Expense Detail ReviewIncrease
Extra Labor added when phase 6 opened.
36%$ 269,250 $ 747,020 $ 876,221 $ 1,016,270 Totals17%$ 10,874 $ 63,851 $ 51,272 $ 74,725 Workers Comp. Ins.
267%$ 11,382 $ 4,257 $ 20,390 $ 15,639 Printing/Mailing44%$ 11,689 $ 26,550 $ 33,755 $ 38,239 Vehicle Expense65%$ 13,959 $ 21,405 $ 31,693 $ 35,364 Maint. Supplies & Equip.15%$ 30,663 $ 206,796 $ 230,112 $ 237,459 Payroll Maintenance22%$ 37,139 $ 171,029 $ 191,029 $ 208,168 Electricity37%$ 73,406 $ 200,312 $ 241,356 $ 273,718 Gas
152%$ 80,139 $ 52,820 $ 76,615 $ 132,959 Payroll Administration
% Diff 06 to 08$ Diff200620072008Expense Increases
Additional SavingsPlanned for 2009 / 2010
$ 87,900 35%Totals
Total re-do of the entire phone system. $ 19,200 100%Telephone
Group Purchase for lower rate and changed dumpster size $ 4,700 16%Trash Removal
Group Purchase for lower rate and multiple energy initiatives $ 24,000 10%Gas
Group Purchase for lower rate and multiple energy initiatives $ 40,000 15%Electricity
NotesDollars Saved
% SavingDecrease 2009/2010
P&L 2009 Year-to-date
$ 414,905 $ (24,803)$ 390,102 Net profit (loss)$ 4,791 $ 2,586,743 $ 2,591,534 Total expenses $ -$ 260,416 $ 260,416 Reserve expenses $ -$ 222,856 $ 222,856 Bad debt $ 109,606 $ 980,457 $ 1,090,063 Operating & general & admin expenses $ (104,815)$ 1,123,014 $ 1,018,199 Payroll & employee expenses
$ 419,696 $ 2,561,940 $ 2,981,636 Total revenues$ 435,870 $ -$ 435,870 Special Assesmets$ (16,174)$ 2,561,940 $ 2,545,766 Revenue
Jan - Aug 09Jan - Aug 09$ Over BudgetBudgetActuals
2010 BudgetStephen A. Furrer
148%$ 334,285$ 830,410Bad Debt-4%$ 390,621$ 374,499Reserves
Income 2010 Budget 2009 Budget Change
Income $ 4,217,029 $ 3,887,318 8%
Operating Expenses $ 2,360,801 $ 2,527,979 -7%
Admin/ General / Other $ 651,319 $ 634,433 3%
Net $ 0.00 $ 0.00 0.0%
2010 Fee ReviewStephen A. Furrer
0%0%0%0%Increase
$ 724 $ 101.34 $ 26.18 $ 596.42 Three Bedroom
$ 626 $ 74.80 $ 22.90 $ 528.57 Two Bedroom
$ 499 $ 69.97 $ 18.03 $ 410.66 One Bedroom 2010 Fees
$ 724 $ 101.34 $ 26.18 $ 596.42 Three Bedroom
$ 626$ 74.80 $ 22.90 $ 528.57 Two Bedroom
$ 499$ 69.97 $ 18.03 $ 410.66 One Bedroom 2009 Fees
Total FeesReserve FeeRE Tax FeeOperating FeeUnit TypesYear
Maintenance Fee OverviewStephen Furrer
4%Average Increase :
0%$ 499 2010
4%$ 499 2009
8%$ 481 2008
5%$ 444 2007
6%$ 421 2006
0%$ 396 2005
Change Y to YSample: 1BD FeesYear
Financial PositionScott MacGregor
• Review Fund Balances• Review Delinquency• Plan for Addressing• Assessment Overview
Fund Balance OverviewScott MacGregor
$ (563,992)$ (179,620)$ 883,501 $ 2,070,513 1102.5Totals As Of
12/31
$ (563,992)$ (70,878)$ 144,580 $ 600,863 1102.52008
$ (493,114)$ (37,833)$ 241,713 $ 622,650 11862007
$ (455,281)$ 220,391 $ 408,768 $ 757,000 15142006
$ (675,672)$ (291,300)$ 88,440 $ 90,000 1802005
Fund Balance (deficiency) YEP&L Over/Short
Actual Fees Paid for Period
Average Fees on Unsold ($500)
Unsold weeks at Years EndYear
• Overview of last few years
• Looking at 2010
• Action taken:– Units are blocked and rented– Outside collection companies– Average Delinquent Rental & Bad
Debt recovered annually 200K
– Foreclosure
Collections ReviewScott MacGregor
Collections ReviewScott MacGregor
$-$500,000
$1,000,000$1,500,000$2,000,000$2,500,000$3,000,000$3,500,000
Dollars
2007 2008 2009
Year
Fee Billed Vs. Collected
Billed
Collected
DelinquencyScott MacGregor
Plan in place to re-claim inventory• Sightseer Program selling off
inventory
• Overall Sales (Vacation Club)
• Overview– Foreclosure– Rental Proceeds– Release Fee
Additional AssessmentScott MacGregor
Sources– Owners: $1,931,730 – Vacation Club: $ 265,149– Developer: $ 315,314
$2,512,194
Additional AssessmentScott MacGregor
Delinquency Calculated only on owners portion and based on 25% not paying.
Notes: Discounts calculated only on owners portion and based on 4% taking discount.
$ (1,158,802)Use for Improvement projection:$ (800,000)Use for Cash Flow projection:$ (482,933)Delinquency projection:$ (70,459)Discounts to be given projection:$ 2,512,194 Total Projected Gross:
General Manager ReportJoel Bourassa
• Engineering• Housekeeping Front Desk• Concierge• Green Initiatives• Capital Improvements• Customer Satisfaction Scores
Engineering Department
Current Deck Over the Lobby Project
BEFORE
CURRENTLY
Engineering Department
• Room Blitzes• Guest Follow-ups
Housekeeping Services
• Upgrading quality of in-unit supplies
• Inventory control• Pool towels in units• Aqua-Fusion Ozone Cleaning• Quality Assurance Agents • Courtesy Cards in units
Express Check ins and Check Outs
Fast and easy!
Adventure Concierge
Using the great outdoors!
Local Moose Tours
Covered Bridge ToursGuided snowmobile trips
Weekly snowshoe adventures Nearby free sledding hill
Local Events
Green Initiatives
OBJECTIVES:• Cost saving whenever possible• Better energy efficiencies• Waste Reduction programs• Better landscaping practices• Hazardous waste reduction• Enviro-friendly activities• Education (guests and employees)
GOAL: To earn the New Hampshire Sustainable Lodging Program’s highest lodging designation of “Environmental Champion” by 2011.
Current Green Initiatives• Light bulb conversion throughout the
resort• Use of recycled tires for the new deck • Use of recycled tires for the exercise
room floor• Recycling bins in every building for
aluminum, glass and paper/cardboard• Towel exchange program• Use of Energy Star rated appliances• Use of Green Seal or non-toxic
cleaning supplies• Use of sink aerators on all faucets• Use of low-flow toilets• Use of bulk soap dispensers• Recycling of ink jet cartridges• Purchase of recycled copy paper• Dry-O-Tron for pool water heating as
well as pool room dehumidification.• Energy saving power flame burners on
boilers for heating.• Water Saver shower heads.• Bulk Paper towel dispensers.
• Ozone project in commercial laundry• Switching electric companies for
substantial cost savings• Environmental friendly activities such
as bird house building and nature hikes• LED lights in all Exit signs• Watering lawns and flowers
predominately in the mornings• Adding more perennials to the
landscaping• Use of bark mulch in landscaping• Donation of used furniture • Using old towels as cleaning rags• Encouraging employees to attend
energy savings seminars and trade shows
• Recycling of all office paper• Use of environmentally friendly ice melt• Researching possible use of Geo
Thermal• Researching use of vertical wind
turbines
SmartStart Program• Program is via NH Electric Cooperative and
Atlantic Energy Solutions
• Job Cost -$30,377 with annual electrical savings of $32,507 and payback of just 9 months
• 2,061 lamps were changed at the resort including all units and public spaces
• 118 Ballasts installed for new T-8 tube-style fixtures
• 76 Exit signs were converted to LED lighting
Aqua-Fusion Ozone Laundry SystemPotential savings:• Water - 35%• Electricity – 15%• Reduced hot water energy savings – 90%• Increased life of linens – 20%
Pollard’s Commercial Laundry
Ozone Injection Equipment
Green Efforts Around the Resort
Recycled copy paper
Recycling stations in all buildings Recycled decking material Energy Star Rated Appliances
Flooring from recycled tiresGreen Seal and non-toxic cleaners
Looking down the entry road right side after speed bump
Before After
Grounds and Landscaping
Entry road and Pemi Driveway intersection
Before After
Grounds and Landscaping
Entry road drainage edge
Before After
Grounds and Landscaping
Near entrance to Pemi Building
Before After
Grounds and Landscaping
Grounds and LandscapingEdging Perennials
Capital Assessment Projects
New mattresses and box springs41 king pillow-top sets98 twin pillow-top sets
Capital Assessment Projects
77 Living Room Chairsfor Woodland, Mt. Liberty and
Streamside Buildings
Capital Assessment ProjectsNew deck furniture for
Streamside and Woodland Buildings
Old New
Capital Assessment Projects
Roof and Deck Replacement
Customer Satisfaction Index
Customer Satisfaction Category
InnSeason Resorts
Interval International
All Other II Properties
Vacation Experience 87 91 88
Reservation/ Unit 91 90 87
Staff 91 92 88
Location/Resort 87 90 86
Overall 89 91 88
Re-Sale ProgramScott MacGregor
• Owners Resale Coordinated Assistance (ORCA)
• ORCA is an outsourcing for the purpose of setting-up, maintaining the integrity of a member database and displaying an electronic Want-Advertiser on an owners-only website.
• Developed by Owner Kevin Gleason in conjunction with InnSeason Management
Owners Club House
Available online now:• Administer personal account
• View demographic, contract, reservation and maintenance fee information
• Customized information and updates
ESPECIALLY PREPARED FOR:
Confidential
• Vacation Exchange• IntervalWorld.com• Getaways• Interval Travel• Membership kit with travel
and leisure coupons• Annual Resort Directory
Interval Basic Membership OverviewOverview
• Interval World magazine• Go IntervalWorld.com newsletter• Preferred Hotel Discount
Program• Interval WorldPoints Visa Card• Conde Nast Publications• Priority Pass
Interval Gold Benefit Overview• Hotel, Dining and Leisure Discounts
(Entertainment®)• Getaway Discounts• Travel and Entertainment
– Cash-back offers, Complimentary Membership to Hertz #1 Club Gold, Discounted mail-order movie tickets, additional coupon discounts
– Travel Deals Hotline• Gold ConciergeSM
• Interval OptionsSM
Interval Gold Continues To Get Better!Interval Gold Continues To Get Better!• Interval International ShortStay Exchange
launched May 17, 2009
• Weeks based members can trade a week for up to two vacations from 2 to 6 nights in duration
• Points based members can confirm as many ShortStay vacations as their available points allow
• For more information, please go to www.intervalworld.com
NEW!
In recognition and appreciation of our long standing relationship with InnSeason Resorts, Interval International is pleased to provide a special membership offer of 2 years of Interval Basic membership and 1 year of Interval Gold membership to all Pollard Brook resort owners* for only $89
Special Limited Time Membership Offer
* Based on non-club owners
Thank You
ARDA ROC• The ARDA Resort Owners Coalition is
a non-profit program dedicated to preserving, protecting and enhancing the ownership of vacation resort property.
• Instrumental in helping many associations in New England including Pollard Brook.
• Your $5.00 donation will go a long way to help. For more information, visit their website at
• http://www.arda.org/
Election Results
Open Discussion
• Please use the Podium and Microphone for all Questions
Adjournment