Complaints & Compliments HandlingOllie O’Donoghue, Industry Analyst, SDI & Lisa Burt, Service Desk Team Leader, Northumbrian Water
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LANDESK SOFTWARE CONFIDENTIAL
Pink Elephant Certified in ALL 15
ITIL disciplines
Process automation
Self service and Service catalog
capabilities
Request Management
Incident Management
Problem Management
CMDB and Config. Management
Knowledge Management
Event Management
HR Process Management
Enterprise Integration
Reporting and Management
Information
Password Reset Integration
Social ITSM capabilities
Mobile ITSM
Pre-built templates
On premise, Cloud, Hybrid
Part of Total User Management
Solution
LANDESK Service Desk
0800 5420040 [email protected]
www.servicedeskinstitute.com
‘Complaints are managed consistently and end-user confidence is restored.’ - Service Desk Certification Standard
There is a complaint handling process in place
Service desk staff are trained to recognise complaints
All complaints received are recorded and are readily available
There is a follow-up procedure to ensure that end-user complaints have been addressed.
www.servicedeskinstitute.com
Thank you!
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