Hosted PBX & SIP Trunking Platform
The leading hosted VoIP and SIP trunk cloud provider
04/15/2023
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Why Hosted PBX?
Quality. Capability. Value.
Most industry experts agree that the end is near for the business phone closet.
It's time for your business to partner with a Hosted PBX and VoIP provider who has the experience necessary to make you sound great, while enabling your business to take advantage of the capabilities and cost savings of business quality VoIP. So finding a provider who knows how to deliver the highest quality voice over a data network is key…..
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Why Hosted PBX?
You'll find no shortage of providers who say they do VoIP, or providers who resell a shrink wrapped Hosted PBX software package, but buyer beware. Not all Hosted PBX and VoIP providers are alike. If they lead with "fit your business into my system," or low prices and a narrow feature set as their value proposition, you should run scared.
Leading with quality and capabilities before cost savings is better for your business, and is a time-tested model for success. With all that said, Our pricing is extremely competitive, and our customers can attest to the great value that we deliver every day.
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The market is REALLY BIG!
Hosted PBX, VoIP & SIP trunking is growing rapidly VoIP to see 79% penetration in 3 years IP communications is on the rise in the US with 221m of
562m taking advantage of VoIP subscriptions from cable, traditional telco’s or VoIP providers as of 12/2011
100 million mobile VoIP users by 2012
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In-Stat, FierceTelecom,and Jupiter Research
And growing by all accounts…
Carrier A
Carrier A
Carrier B
Carrier B
Carrier C
Carrier C
PSTN (SIP and/or TDM)PSTN (SIP and/or TDM)
How hosted VoIP works…Cost reduction is driving the VoIP transformation, but quality, reliability, compelling features, and ease of use builds lasting relationships!
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ISP
Peers
ISP
Peers
Public or Private IP
Our Hosted VoIP Platform
XIP / Broadband
IP / Broadband (T1, Enet)
FiOS, Cable, DSL
Hosted PBX& VoIP
SIP Trunking
Mobile Workers
Virtual Offices
Eliminate premise based phone closets with hosted PBX & VoIP
(Shared or Dedicated)
N+1
Software Platform & Technology
04/15/2023
Our Platform & Software SBC Server 2
Feature Server(s)
Media Server 1
Media Server 2
N+1SIPT Server(s)
X
Hosted PBX-VoIP
SIP Trunking
Mobile Workers
Public or Private IP
PSTN(SIP)
Our software enables clustering & commoditization of 3rd party technologies for improved ease of use, management and scalability.
SBC Server 1
• Primary Facility is 401 North Broad St in Philly (SunGuard’s Facility).
• Secondary Facility is Rackspace in Dallas, TX.
• Software is backed-up nightly on Amazon’s EC-2 platform.
Broadband (T1, Enet etc..)
Broadband (T1, Enet etc..)
Broadband (FiO
S, Cable, D
SL)
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Solution: Hosted VoIP Software and Network Services
Software as a Service (“SaaS”) Multi-tenant hosted PBX, VoIP, SIP trunk, UC
Software Designed for all size telecom customers Carrier class, scalable, cost effective platform Feature complete (very few options are
needed)
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Cost effective hosted PBX, VoIP, SIP trunking and unified communication services in the cloud!
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Feature Set Detailed Call Accounting
Conference Room/Bridge
Find Me/Follow Me
Music on hold
Unlimited Auto Attendants
Unlimited Ring Groups
Unlimited Voicemail
Advanced Call Routing
“Virtual” Cloud Extensions
Administrative and end-user portal
Voicemail to Email/SMS
Caller ID/CNAM
Broadcast Voicemail
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Feature Set SIP Trunks & “Enhanced” SIP
Trunks
ACD - unlimited agents, queues
Listen live/whisper live
Cloud Based Call Recording
Standard phone features, e.g. 3 Way Calling, buddy list, redial, etc.
Inbound/Outbound Call Blocking
Lifetime Software Upgrades
Multiple phone and QOS support
Direct Inward Dialing
International Calling
3rd Party Application Support, e.g isymphony, Outlook integration (Outcall, IPCOM, CallingCircles)
Much more…
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Feature Set – Coming soon
Presence
API for 3rd Party Application Integration (Salesforce.com, other CRMs)
Private label Outlook Plug-in
Small Business Solutions
5 to 499 UsersOur small to medium size business plans offer the quality, leading-edge features, and cost savings your business needs to succeed.
Hosted PBX and VoIP
SIP Trunking
Mobilility Solutions
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Small Business Solutions
Unlimited Extension Plan
Starting for less than $35/month.
For smaller offices with 5 to 10+ phones or users, Unlimited Extension plan is just right. It's cost effective, includes all the same features as our larger plans, and fully upgradable.
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Small Business Solutions
Business Plans with Shared or Unlimited Usage
Perfect for companies that have outgrown the "pay per device" model, and who want all the benefits of Hosted PBX and VoIP, at the lowest price possible. Have extra phones in conference rooms, in empty cubes, or at home?
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Small Business SolutionsSIP Trunking
Want to get more out of the PBX you already own? Add Our SIP trunking and start taking advantage of the business continuity and cost savings VoIP. Our Enhanced SIP Trunk services even include built-in disaster recovery features like a backup PBX in the cloud.
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PBX 1
PBX2
Hosted Platform
Enterprise Ready Solutions 500+ Users For businesses with 500 or
more employees, and one or multiple locations, Our Enterprise solutions are just what you need to begin the VoIP transformation process.
Whether you are planning a full scale implementation, or you want to simply turn up offices or users in a phased approach. We offer both hosted and installed (software) solutions, as well as fully managed or a-la-cart solutions to meet your exact requirements.
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Enterprise Ready Solutions
Sample services:
Hosted PBX Server
Enterprise VoIP Solutions
Enterprise Pooled SIP Trunking
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Enterprise Ready Solutions
Enterprise Hosted PBX & VoIP Dedicated Servers
For larger customers with unique or custom requirements, we offer a carrier class, scalable, and inherently redundant enterprise dedicated server solution that costs way less than alternative hosted solutions.
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Enterprise Ready Solutions
Our services can be mixed and matched to meet your requirements. For instance, you can deploy SIP Trunking into existing PBX equipment for some offices, while offering others full Hosted PBX and VoIP services.
We can even help with multi-division and franchise implementations where each division or franchise operates its own profit center. The possibilities are endless, and really cost effective.
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Phones Supported
Polycom (preferred for HD quality and up time)
Aastra
SNOM
Cisco
SoftPhone(s) - (CounterPoint, EyeBeam, etc.)
BYOD
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Premium Features
We offer several Premium features Call Center Conference Center Call Recording
• Requires a dedicated server per customer
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Call Center
Unlimited number of call Queues
Unlimited number of ACD Agents
Full suite of web-based historical metrics reports
Real time web-based queue/agent status report, refreshes every 30 seconds or anytime the browser refresh button is pressed.
Agent status on LCD display of agent’s phone (Phone dependency
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Call Recording
Available on dedicated PBX server only
Ability to record: Inbound calls to an extension, outbound calls from an extension Inbound calls to a DID Inbound calls to a Call Center Queue
Full control of file naming
Files can be accessed via our web interface and/or transferred to customer’s FTP site nightly automatically
Maximum of 20 calls recorded concurrently
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Conference Calling Center
Virtually Unlimited Conference “Rooms” $
Practically Unlimited Internal Attendees (Broadband usage only)
External Attendees (Call Paths Availability & Usage)
Ability to Password Protect
Full Control over Routing (DID, Auto Attendant, etc.)
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Why Us?
04/15/2023
QUALITYWe realize that quality means business.
By delivering the highest quality service, we help your business sound great and to grow and succeed without worrying about your communication systems. Our quality focus has earned us an industry leading customer retention rate, many customer referrals, and many other business and financial benefits. All of which we invest right back into the business in order to earn your long-term trust.
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Why Us?
04/15/2023
CAPABILITYWe only use state of the art technologies and service providers, so your business is backed by the best-of-the-best the industry has to offer. We utilize major upstream providers like Paetec and Verizon (among others), and we pay a premium for our network infrastructure and IP connectivity to deliver the best capabilities of any competing provider.
We run our own Network Operation Centers (NOC) and Points of Presence (POP), and designed and developed our own customer portal software so that we can deliver the features and functions to help your business compete favorably.
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Why Us?
04/15/2023
VALUE
While our focus is first on quality and capability, we also understand the need to offer competitive pricing. Every business demands the most value for the money, and we are unwaveringly focused on delivering the best value for our customers.
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Why Us?
04/15/2023
Our Employees Make the DifferenceAlso worth mentioning is that we focus on recruiting only the best and brightest employees to service your account.
From sales, to provisioning, customer care, engineering and accounting, all of us here are focused on one thing –
Delivering quality, capability and value that creates a foundation of a long-term relationship with you, our valued customer.