Vitagramma.com: How we can help to grow
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People want to communicateThe style of communication with clients changed: they need personal touch
“Let’s talk!” Future of the business
“I told you!” Past of the business
It is too hard to reach every personIt is hard to find time to talk to everybody
That’s why CRM was created…
CRM in the worldCRM is underestimated in any field of business but especially in Pharmaceutical and Medical
Usage of CRM now15mln
Source: SugarCRM
375mln
Should use*
1mln
May be using in medical business
Hospital Cuts Inventory Costs by $400,000, Expects Ongoing Annual
Savings of $300,000
Hospital Analyzes Healthcare
Practices in Hours Instead of Months
Australian Healthcare
Organization Gains Efficiency, Lower
Costs with Private Cloud
Health Authority Can Easily View Hospital Data, Cuts Report
Time by 93 Percent with Cloud BI
Solution
Nursing Home Cuts Admission Times by 90 percent with CRM Administration and
Clinical System
http://www.microsoft.com/casestudies
Great River Medical Center
Oslo University
Hospital
Western Health
Helse Vest Peacehaven
Nursing Home
CRM can drive your business by cutting costs and changing user experience
Vitagramma.com: How we can help to grow
Vitagramma covers main fieldsYou can control main fields of your business
Electronic health record
DOCTORS • See results of patient • Order new analysis • E-‐prescription
PATIENTS
Personal Cabinet• Results (with diagrams) • Share with doctors • Discount Coupons
LABORATORYBusiness Dashboard • Results in money • Results in patients • Results in time & GEO
Vitagramma helps to doctorsWe help doctors take care of patient 24/7
ANALYSIS OF RESULTS Doctor have access to results of patients + Can add comments and other files
ORDER NEW ANALYSIS Order goes to Lab and when it is ready, Doctor have alert
CRM HELPER Doctor can start several of “if-then” chains to contact with patient
EHR SYSTEM Some other parts of system help to keep loyalty of doctor
Vitagramma helps to patientsWe help patients deal with analysis
PERSONAL CABINET • To see what is going
on with results • To share with Doctor • To add personal
comments and other docs
DISCOUNT COUPONS To have discount for next visit or another analysis
FIND A DOCTOR Based on analysis results, Vitagramma can find related (by analysis) Doctors
REMINDERS & HELP LETTERS Based on analysis results, Vitagramma can send letter with recommendations
* If there is no e-mail, we send SMS
Vitagramma helps to LaboratoryReal-tome Dashboard
MONEY DASHBOARD • How much money
every Outlet earns • By Outlet / group of
outlets / city • By Days / Weeks /
Month / Years
ANALYSIS DASHBOARD • Which analysis brings
more money • By Outlet / by group of
outlet / by city • In comparison
PATIENTS DASHBOARD • More than 50
Preinstalled Reports with Admin Panel to create new
PARTNERS DASHBOARD • Which Partner brings
more money • By Outlet / by group of
outlet / by city • In comparison
Ready to workAll described in this presentation features is already installed
All CRM-actions in Vitagramma
Already pre-installed
…You can start immediately!
What doctors haveWe help doctors take care of patient 24/7
Personal Account / EHR system • To keep results of all his/her
patients electronically
• To find a patient and To see his/her results (Facebook-like friends system)
• To add notes to results
• To add any type of Documents
• To order Additional Analysis
• To create and send E-Prescription (nearest future)
Trigger (smart) letters • Automatically send to Patient
letter based on his/her analysis results
• Trigger letters can be programmed as chain-of-actions (for ex. there are some analysis that have to be repeated – system can send automatically reminders about this)
What doctors have: Admin PanelWe help doctors take care of patient 24/7
Doctors !Statistics !Specialization !Doctors and patients !Views contacts doctors !Doctors - Appointments !A group of doctors !E-mailing !Trigger for doctors !Recipients triggers!
We can see !• All doctor’s personal data !• All links between doctors and
patients!• All orders doctors made for
theirs patients!• All results of mailing to doctors!• Triggers (“if-then”) for doctors
and!• Patients who get trigger e-
mailing from doctors!
What doctors have: example of orders panelWe help doctors take care of patient 24/7
1
2
3
4 5 6 7 8 9 10 11 12
1. Name'of'the'doctor'
2. Date'of'order'creation'
3. City'
4. Name'of'the'doctor'
5. E9mail'of'the'doctor'
6. Attribute''
7. Name'of'the'doctor'
8. Diagnosis'
9. E9mail'of'the'patient'
10. City'
11. Amount'of'order’s'
12. Date'of'order’s'creation'
What doctors have: doctors e-mail admin We help doctors take care of patient 24/7
1. Status(
2. Date(of(e.mailing(
3. Name(of(the(e.mail(campaign(
4. Date(of(the(campaign(
5. Number(of(recipients(
6. Success(mails(number(
7. Rate(of(opening(
8. Other(statistic(data(
1
2
3 4 5 6 7
8
What doctors have: “if-then” triggersWe help doctors take care of patient 24/7
We can process any actions within system, for example:!• If Doctor send an order to
Patient and Patient DON’T come to laboratory, Doctor will receive an alert mail!
OR!• System AUTOMATICALY will
send a reminder to Patient (on behalf of Doctor) that he/she needs to go and make analysis!
What patients havePatient have all service you can imagine
Personal Account / Cabinet • To keep all results electronically
• To add any other documents
• To send results “in one click” to Doctor
• To see charts how results are changing
• To find “Recommended Doctors” corresponding with result of analysis
• To have discount coupons from your Laboratory
Regular Letters • “Welcome letter”
• Letter after every visit to Lab
• Newsletter monthly (with coupons)
Trigger (smart) letters • Based on results of analysis
system can propose to do some recommendations or visit a Doctor
Un-regular letters • You can create and send ANY
letter
• All letters go under Vitagramma own mailing service with smart analytics system
What patients have: Personal Cabinet Patient have all service you can imagine
My data | Find a doctor | Docs | Discount Coupons
Results in dynamic
Promoted Discount Coupons
What patients have: ResultsPatient have all service you can imagine
Actions with Results
Analysis with deviation
Next time you can have this analysis -‐20% discount
Add comment | Take Coupons | Find a doctor (according to results)
What patients have: Useful DiagramsPatient have all service you can imagine
Find results by name
Next time you can have this analysis -‐20% discount
What Laboratory hasLaboratory can control every aspect of business
KPI’s / Business Analytics • Money earn (in general and per
analysis)
• Popularity of analysis
• Result per Laboratory Outlet (money, number of analysis, loading)
• Comparison analysis (Outlet or Group of Outlet with another Outlet or Group of Outlet
>>> More than 30 dashboards
Patient & Doctor Cabinet: • To create and send any type of letters
to Patients and Doctors
• To create any type of coupons for Patients
Triggers: • To create any type of “If – Then” chain
of actions (based on ANY parameter of ANY analysis)
Coupons: • To create coupons for Patients =
make a loyalty program
Partners: • To create Coupons from Partners for
Patients = make a loyalty program
And so on…
Example of Dashboard # of orders (56 170) / # of patients (53 297) / # of taken analysis (263 617) / # of processed analysis (266 029)
What Laboratory has: exampleLaboratory can control every aspect of business
What Laboratory has: exampleLaboratory can control every aspect of business
Example of Dashboard Histogram: Orders from clients / Orders by labs / Order by analysis
What Laboratory has: exampleLaboratory can control every aspect of business
Example of Dashboard Returned / New patients
Example of Dashboard Diagrams of Lab Results
What Laboratory has: exampleLaboratory can control every aspect of business
How it worksSteps of our cooperation
We connect your server and our Cloud
You can add any new triggers, mails, rules
We regularly updates the system with new tools Your data
starts to flow according preset rules*
* example: for pregnant or for Hepatitis C carrier
NOTHING
You pay nothing for Vitagramma
EVERYTHING
You have everything: from deployment to support and updates
ONLY
You pay only for uploads of analysis
per 1 Upload of all analysis of 1 Person per 1 Visit
CostHow much does it cost
We believe that patients become healthy faster only if we care about them with love
We believe Vitagramma can help to Laboratory pay more attention to the patients
We believe that more attention = more love
We believe that you share our Believes
Dmitry Gyk Chief Executive Officer [email protected] Skype: dmitry_gyk Mobile/iMessage: +380(67)5387520
Val Pertsiya Business Development [email protected] Skype: valpep69 Mobile/iMessage: +380(67)2202067
Unique Intellectual CRM for Laboratory