UWM CIO Office
A Collaborative Process for IT Training and Development
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UWM CIO Office
A Collaborative Process for IT Training and DevelopmentSimone C. O. Conceição, Assistant Professor
Therese Bohn, Professional Development Coordinator
Ericka Mendez, Professional Development Coordinator
Kathy L. Heath, Director of Administrative Services
UWM CIO Office
Presentation Overview• Project background
• Project model
• Outcomes
• Next steps
• Q & A
UWM CIO Office
MilwaukeeStudent Population: 27, 840 Undergraduates: 23,640 Masters: 3,200 Doctoral: 1,000
Faculty and Staff: 3,360
Schools and Colleges: 12
Undergraduate programs: 155Masters programs: 49PhD programs: 20
UWM Campus93 acres
UWM at a Glance Major research university
UWM CIO Office
We ask…How do we determine and meet
the professional development needs
of a diverse IT organization?
UWM CIO OfficeInformation &
Media Technologies
CIO OfficeCIO Office
Strategic Planning
Strategic Planning
UWM Information Security
Office
UWM Information Security
Office
Unit Technology Representatives
Campus TechnologySupport Staff
Unit Technology Representatives
Campus TechnologySupport Staff
Core Service TeamsCore Service Teams
Network &
OperationsServices
Network &
OperationsServices
Administrative &
Management Services
Administrative &
Management Services
Client Services &
ApplicationDevelopment
Client Services &
ApplicationDevelopment
Creative Services
Creative Services
UWM CIO Office
Criteria for Solution• Responds to issues identified in IT Review
• Addresses challenges facing IT staff working in a collaborative environment
• Ensures all employees have a voice
• Aligns with mission, vision and values of organization
UWM CIO Office
From the UWM IT Review:
“Inadequate training in current and emerging
technologies and application development
tools inhibit I&MT’s ability to effectively
(re)deploy resources to meet changing
needs and expectations.”
UWM CIO Office
RecommendationThere is a “need to integrate
staff training and development as part
of an overall strategy that
fosters growth at every career stage…”
UWM CIO Office
Response
• Develop a training plan to identify and meet staff training and professional development needs.
• Develop a system to redirect and retrain staff as campus needs and priorities change.
.
UWM CIO Office
IT Collaboration at UWM• Partnerships with functional units
• Membership on campuswide teams and committees
• Ongoing interaction inside and outside I&MT
• Core service team model
UWM CIO Office
Prior model to assess employee training needs
• Individual training requests
• Soliciting feedback at meetings
• Conducting surveys
UWM CIO Office
Shortfalls of Approach• Staff not aware of training and support
• No consistent, clear communication about training and development priorities
• Need for understanding about integration of soft skills
• No explicit support from upper management
UWM CIO Office
Team Formed• I&MT director of Administrative Services
• I&MT professional development coordinators
• Faculty member with expertise in adult education
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Role of Faculty-ConsultantTo help develop:
• Training plan to meet needs
• System to redirect and retrain staff
• Assessment tools to align staff awareness with technologies
UWM CIO Office
Project Goals• Training plan to identify training and professional
development needs
• Plan for employee annual professional development
• System to redirect and retrain staff to meet changing campus needs and priorities
• Connect training expenditures to careful assessment of return on training investments
UWM CIO Office
Project Objectives• Identify approaches to determine and
communicate training and development priorities
UWM CIO Office
Project Objectives• Identify approaches to determine and
communicate training and development priorities
• Create a framework for implementing varying methodologies
UWM CIO Office
Project Objectives• Identify approaches to determine and
communicate training and development priorities
• Create a framework for implementing varying methodologies
• Implement training and development process
UWM CIO Office
Project Objectives• Identify approaches to determine and
communicate training and development priorities
• Create a framework for implementing varying methodologies
• Implement training and development process
• Evaluate training and development activities and process
UWM CIO Office
Project Outline• Develop framework
• Pilot framework
• Review framework
• Report results
UWM CIO Office
Framework Development• Research Needs Assessment tools
• Online survey
• Current model
UWM CIO Office
Development Director Supervisor Staff
Conduct Interview
Participate in interview provide perspective
Conduct Focus Group
Participate in Focus Group Provide perspective
Present Initial Findings
ProvideClarification
Data Collection
UWM CIO Office
Development Director Supervisor Staff
ProvideClarification
Present Initial Findings
PrepareRecommendation Establish Priorities
Create Staff Development
Plan
Reporting
UWM CIO Office
Development Director Supervisor Staff
Execute Staff Training and Development Plan
Track Staff Training and Development Progress
Prepare Quarterly
Report
Assess Progress & Reevaluate
Priorities
Update Staff Development Plan
Provide Feedback
Provide Feedback
Analyze Feedback
Implementation & Feedback
UWM CIO Office
What We Learned• Complexity of broad organizational
professional development planning
• Value of conversational approach
• Limits of technology to address people-focused processes and decision-making
UWM CIO Office
Importance of Using a Collaborative Model
• Involves everyone in process
• Helps individuals consider own learning needs and training priorities
• Provides opportunities for employees to learn about available resources
UWM CIO Office
Importance of Using a Collaborative Model cont.
• Enhances communication across organization
• Encourages resource-sharing
• Results in a customized approach to professional development
UWM CIO Office
Unanticipated Results• Increased employee understanding of
division-wide and work-group-specific training needs and challenges
• Increased ability to identify, coordinate and facilitate appropriate training solutions
• Opened communication channels critical for ongoing success
UWM CIO Office
Next steps• Complete training and development plan
with all permanent staff
• Establish steps for each employee linking directly to performance planning process
• Evaluate impact of process one-year from implementation
UWM CIO Office
A Collaborative Process for IT Training and Development
QUESTIONS?
Simone C. O. Conceição [email protected] Bohn [email protected] Mendez [email protected] L. Heath [email protected]