MAINTAINING AND TROUBLESHOOTING YOUR
DGROUPDCommunities webinar series
ECDPM and
Meet the facilitation team
Lucie LamoureuxKM4D Associates
Pier Andrea PiraniEuforic Services – Dgroups Coordination Support
Ivan KulisECDPM
Why a DCommunities webinar series?
• Response to Dgroups partners request
• Engaging members requires care, skills and time
• Pilot - 3 free webinars to learn • Dgroups platform• Developing and supporting your Dgroup• Troubleshooting your community
Webinar outline – 90 minutes
• Agenda:
Webinar set-up Introductions – clock method Case and discussion – low participation Facilitation tips and tricks Case and discussion – balance between formal and
informal Any other potential case(s)?
Webinar set-up• Format:
Two cases from the group: introduction of community and challenge, then approx. 20 min discussion
• Interaction:During the discussion, please use the “Raise
Hand” emoticon on the top left to contributeWe will also use the “clock method” to ensure
participation
• Technical problems: Type in the Chat box and Pier will help you
Clock method introductions
•Will give you a time/number on the clock as you arrive
•Use it to go around – interaction tool
Case no. 1: low/passive participation
• Alashiya and Claudia• Internal Technical Network on Climate Climate (TN) at FAO
• Background of TN (2 mins)• Specific challenge and what they are doing to meet it (3 mins)
• Discussion (20 – 25 mins)
Troubleshooting facilitation tips
• Ask questions • Provide resources and links• Seek concrete group action opportunities
• Positive reinforcement• Mix of formats (i.e. both online and off)• Offline contacts (back channel)• Inquire about silence• Address emerging needs
Case no. 2: formal vs informal communities
• Yacine - Manager/facilitator• Caribbean ICT stakeholders virtual community (CIVIC)
• Background of CoP (2 mins)• Specific challenge and what they are doing to meet it (3 mins)
• Discussion (20 – 25 mins)
Community growth questions
• Is there such a thing as critical mass?
• Is bigger better?• Can we stay focused?• How do we ensure that everyone is on board?
• Do we need to split up into sub-communities?
Case no.3: ?
• Any issues any of you would like to raise for discussion
• Any community tips you would like to share?
Furthermore…• This webinar was developed using the following
resources:
• https://www.diigo.com/user/pierandrea/e-discussion• Nancy White’s Full Circle Associates tips: http://
www.fullcirc.com/community/facilitips.htm• Eldis resource on e-discussions:
http://community.eldis.org/.5a91590f