Cultivating Excellencea packet of seeds & a shovel is not management
2© Roger Tregear, Leonardo Consulting 2017
I’m Roger Tregear, Consulting Director with Leonardo Consulting. I spend my working life talking, consulting, thinking, and writing about the analysis, improvement, innovation, and management of business processes.
+61 (0)419 220 280 || [email protected]
3© Roger Tregear, Leonardo Consulting 2017
Why is BPM maturity so low in most organizations?Well, umm…it doesn’t seem to…ummwork very well
4© Roger Tregear, Leonardo Consulting 2017
Process-based managementAn embedded system for strategy execution, and continuously discovering and delivering organizational performance improvement
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A packet of seedsand a shovel isnot gardening
A strategy and an organization chart is
not execution
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In which direction is management effort focused?
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In which direction does work get done?
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The primacyof process Functional
Organization
Proc
ess
Org
aniz
atio
n
Managing resources
Creating, accumulating, & delivering value
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Get the circles turning!
Tregear Circlesprocess-based management—business as usual
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7Enablers Enabling the process of management
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Architect the enterpriseKeystone artifactValue pathwayPrioritization controlProject coordinationVisualization portal
1. Process Architecture
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2. Process MeasurementMeasure process performance If you aren’t measuring
process performance, youaren’t doing processmanagement, and youcan’t know if you are doingprocess improvementMeasures and
measurement methods
ProMeasure® is the Leonardomethodology for process measures management
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3. Process GovernanceControl process performanceProcess owners are accountable for responding to process performance anomalies & opportunities
Core process 1Process 1.1 Process 1.3Process 1.2
Shared management processesManage risk
& complianceDetermine
market strategyManage capital
Develop Vision
Shared support processesDeliver HR services
Maintainphysical facilities
Deliver IT services
Manage finances
Core process 2Process 2.1 Process 2.3Process 2.2
m
Process 1.2
Process 1.2
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4. Process ChangeChange processesAs Is / To Be / As IsImplementation chasmPlan for changeKotter 8 Steps / ADKARUrgency & commitmentRepetitive change systemProcess change management To Be
As IsTo Do
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5. Process Mindset Nurture process thinkingMeasurement-friendlyCommunity-focusedQuality-motivatedChange-welcomingChallenge-addictedAction-oriented
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6. BPM CapabilityDevelop BPM skillsConsistent, reusable approachesWide-ranging curriculumMust have inhouse capabilityEverybody is a process analyst
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7. Support BPMEstablish ‘central’ supportManage the “process of process”Key role: develop capabilitySupport/coach, not take overCatalyst for changeMaintain & mentor
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Reimagined managementEmbedded, systemic, evidence-based pursuit of excellenceFocused on value deliveryLine of sight to strategyContinuous process improvement Continuous process managementContinuous assessment of benefit realization
19© Roger Tregear, Leonardo Consulting 2017
A strategy and an organization chart is
not execution
A packet of seedsand a shovel isnot gardening
20© Roger Tregear, Leonardo Consulting 2017
A strategy and an org chart is not execution
Organizations need continuous process management as wellas continuous process improvement
21© Roger Tregear, Leonardo Consulting 2017
1. The primacy of process2. Get the circles turning3. The ocean cannot be boiled4. Create the governance triumvirate5. Process owners are NOT responsible6. Get quickly to good enough; keep going7. Deliver, deliver, deliver8. Top down (& bottom up, & middle out)9. Continuous improvement + management10. All managed; some prioritized
Process-based management principles
23© Roger Tregear, Leonardo Consulting 2017
Roger Tregear+61 (0)419 220 280r.tregear@leonardo.com.auwww.leonardo.com.auwww.rogertregear.com
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More information on BPM and related topics can be found at the websites listed above and at www.bptrends.com. Roger’s column, Practical Process, is published by BPTrends www.bptrends.com, and his column Reimagining Management is published in the Business Rules Journal www.brcommunity.com.
The new book,Process Precepts, was
published in August 2017
Introducing Leonardo Consultingputting process at the centre of business management
25© Roger Tregear, Leonardo Consulting 2017
BPM training curriculum BPM consulting services Reimagine—a project to get the
circles turning BPM maturity assessment Process improvement projects Process architecture development 7Enablers rollout (Big BPM project) Office of BPM development Process culture development Executive BPM coaching Process practitioner coaching Process performance analysis Process governance design Process modelling management BPM capability development
Measuring Processes3 days of valuable insights into, and practical tools for, the discovery, definition, and management of effective business process performance measures
Innovating ProcessesThis 3-day course delivers practical advice and tools you can use immediately to generate great process change ideas. Stop relying on chance.
NewProcess
Utilisation
potential practices
Derivation
better practices
Enhancementcurrent practices
Innovationnew practices
analytical
creative
NewProcess
NewProcess
Utilisation
potential practices
Derivation
better practices
Enhancementcurrent practices
Innovationnew practices
analytical
creative
Reimagining ManagementA 2-day exploration of the theory and practice of process-based management. This course provides practical guidance for significantly improving organisational performance.
Process modelling ExcellenceThis 1-day, tool-neutral seminar is a breakthrough experience for modelers and those who manage them. It will improve your return-on-modelling.
26© Roger Tregear, Leonardo Consulting 2017
Partners in ProcessOrganisations are traditionally managed via the organisation chart. Yet not one of the entities shown on that chart can, by itself, deliver value to a customer. The reality is that we create, accumulate, and deliver value by collaboration across the chart. We manage resources vertically using the organisation chart; we create and deliver value via business processes operating across the organisation chart.
Organisations want to reduce costs, enhance products and services, and be more attentive to customers. Business Process Management (BPM) offers a practical solution, refocusing management on how value is delivered to customers and other stakeholders. The focus is on the way work gets done, and what impedes it being done in the most straightforward, efficient and effective way.
Leonardo Consulting provides assistance with the seven enablers that put process at the centre of business management.
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in partnership with
throughout the Arab Stateswww.esconsulting.com.sa
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in partnershipwith
in Indiawww.q3edge.com
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In practical terms,BPM means continuously … discovering, modelling and documenting the set of
processes that form the organisation determining the performance targets for the
important processesmeasuring process performance and responding to
measurement outcomes and trends analysing process performance gaps, determining which
gaps need to be closed and taking action to do so focusing on the execution of strategic intent by delivery
of value to customers and other stakeholders
30© Roger Tregear, Leonardo Consulting 2017
organisations exist to deliver value to customers and other stakeholders. That’s strategy. They do this via coordinated activities across functions
of the organisation. That’s a process. It makes sense to optimize processes for customers
and other stakeholders. That’s process improvement. An aggregated view of process performance optimises
overall performance. That’s process management. Process management puts focus on the processes that
realise the strategy. That’s execution.
From Strategy to Execution
31© Roger Tregear, Leonardo Consulting 2017
The Business Process CreedWe believe in ... unimpeded flow of measurable value between an
organisation and its customers and other stakeholders uncovering and eliminating wasteful activities a workplace that enables staff to deliver value eliminating frustration caused by broken processes having more certain control over things that really matter technology supporting business processes continuous improvement + discontinuous innovation.
This is Business Process Management
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Together, we …document the process architecture
This allows you to …• understand how you create & deliver value• focus clearly on the most important elements
Together, we …define process measures
This allows you to …• deeply understand organizational performance• prioritise process improvement investments
Together, we …establish process governance
This allows you to …• respond to process performance anomalies• sustain continuous performance improvement
Together, we …improve process performance
This allows you to …• resolve important performance issues• realise process improvement benefits
Together, we …raise & sustain process awareness
This allows you to …• create a mindset of continuous improvement• generate enthusiasm for performance excellence
Together, we …enhance process capability
This allows you to …• develop consistent, reusable approaches• build inhouse process improvement capability
Together, we …establish ongoing process support
This allows you to …• maintain process improvement quality• embed continuous performance improvement
Together, building BPM
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Tregear Circlesthe essence of process-based management
Get the circles turning!the secret sauce of process-based management
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7 Enablers• Practical• Proven• Effective
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Accelerating BPM developmentLeonardo Consulting provides consulting, education and technology accelerators for organisations wishing to develop higher levels of maturity in each of the seven enablers of BPM.
For 19 years we have been a trusted advisor to our customers delivering quality education, technology and consulting services. Our approach is process-centric; our focus is performance-driven.
Our ability to assist organisations with innovative process-based management is sound, practical, deep and proven.
Our work is unrelentingly focused on helping customers achieve their goals using business process-centric management approaches.
Leonardo Consulting specialises in helping organisations achieve effective process-based management. It’s what we do. It’s who we are.
36© Roger Tregear, Leonardo Consulting 2017
Contact us around the world
Arab States PartnerES Consulting3609 Anas Ibn MalikAlMalqa Unit No 21 Ar Riyadh 135218514 Kingdom of Saudi Arabia+966 11 4654484
Abdulrahman AlForaih [email protected]
India PartnerQ3Edge Consulting387- Sector 38Gurgaon HaryanaIndia 122001+91 124 22000837
Amit [email protected]
BrisbaneSuite 90, Level 8101 Wickham Tce Brisbane QLD 4000+61 (0)7 3831 [email protected]
PerthLevel 33, QV1 Tower250 St Georges TcePerth WA 6000+61 (0)8 6166 [email protected]
MelbourneStudio 1377 Little Bourke Street Melbourne VIC 3000+61 (0)3 9642 [email protected]
Byron BaySuite 23/59 Centennial CircuitByron Bay NSW 2481+61 (0)7 3831 [email protected]
37© Roger Tregear, Leonardo Consulting 2017
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