theHUBT H E Q U A R T E R L Y M A G A Z I N E F O R B R O K E R S A N D D E A L E R S I S S U E 2 8
J U N E2 0 1 9
In this edition
Vietnamese Flowers
Winter Gig Guide
Auckland Broker Function
Attainable Trust
CamperCare Rapid Response
2
Editorial
Contents
Serious Fun!We take insurance seriously but not
so much ourselves, so flick over the
page and you'll see we're having a
bit of fun with a new Star Camper
Care promotion just launched to
the dealer network. Whether the
RV purchaser deals with a broker or
a dealer we want to make sure the
Camper Care brand is at the forefront
of their mind, and your mind, when
making a decision about Motorhome
& Caravan insurance.
On a business front we just ticked
over another financial year with
excellent results. None of this would
be possible without the support of
our brokers and dealers throughout
NZ. So while winter might now be
upon us, myself, Litisha & Rob will
be putting on our coats & travelling
the county delivering some sweet
treats to say thanks.
Elsewhere in this issue I'll tell you
about my recent trip to Vietnam
and you can spot some photos of
your colleagues at our recent broker
functions & motorhome shows.
Editor in Chief:
John Edie 28
I S S U E 2 8 J U N E 2 0 1 9
In this edition ...3 It's a better road
with CamperCare
4 RV Rapid Response
6 Attainable Trust
7 The Star Team
8 Travel log –
Vietnamese city of flowers
10 What’s happening
around New Zealand
11 Ashburton Motorhome Show
12 Auckland Broker Function
13 Meet the team
14 Consistency & Success
15 Cook's corner
15 Giveaways
T H E Q U A R T E R L Y M A G A Z I N E F O R B R O K E R S A N D D E A L E R S
Cover image photographed and kindly supplied
by Melinda Racz, Vehicle Sales Consultant at the
RV Super Centre in Christchurch
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T H E Q U A R T E R L Y M A G A Z I N E F O R B R O K E R S A N D D E A L E R S
All RV’s If you’re looking to insure a
motorhome, caravan, fifth wheeler,
converted bus, campervan, horse
truck or pop-top then we can help.
The caravan tow vehicle is also no
problem for us. Our participation
at the major motorhome shows,
along with our support of some
caravanning clubs and national
advertising means we’re a recognised
brand among RV owners.
Inside & Outside
We provide cover for all the RV’s
fixtures and fittings (providing it’s
included in the sum insured). So your
TV, mattress, solar panels, etc are
all included. We’ll even throw in an
additional $3,000 cover for personal
contents (subject to item limits in
the policy wording) & this can be
increased on request.
Agreed Value
All our policies are Agreed Value up
to 5 years (for new vans brought from
a dealer), or 3 years (for second-hand
vans purchased from a dealer). Even
after 3 years we can re-agree the
value for a further 3 years, and then
for another three years after that
and so on.
Journey On
A 24/7 nationwide breakdown
service is included with all
CamperCare policies. There will
always be someone from our New
Zealand based customer service
team at the end of the phone and
ready to help. The client just needs
to quote their rego and say they are
a CamperCare customer.
We do it ourselves
We handle all queries, underwriting,
processing and authorise all claims
in-house. Our assessors are in regular
contact with repairers and RV dealers
around the country so there’re
experts when it comes to fast and
efficient claims resolution.
Star Insurance Specialists launched the CamperCare product back in 2010 and since then we’ve grown to become the leading supplier of Recreational Vehicle insurance in New Zealand. Here are some friendly points about the CamperCare product which might help sell it to your client.
It’s a better road with CamperCare
Something a bit different. We can tailor a policy to suit your
client’s unique needs. We’ll look at
RV’s which are permanently lived
in or used for business purposes
(subject to our underwriting criteria).
Storage and restoration covers are
also available for that guy who’s
brought an old bus with the long
term intention of kitting it out.
They love our dog. We treat our customers like family
& they like us too. Did you know
that some of our clients have even
brought dog biscuits along to the
motorhome shows for Bailey
(our mascot)!
Our Rapid Response to RV Insurance!
We’re always keen to make promoting Star CamperCare easier, so both you and your clients will recognise it’s the best choice for RV protection in NZ.
Because our insurance product is
advertised nationally and sold both
by insurance brokers and the dealer
network it is a recognised name
among the RV community.
We like to keep this industry fun,
so our Key Account Managers
are out delivering “first aid” (ie.
coffee & biscuits!) & providing our
Motorhome and Caravan dealers
with a new suite of promotional
material. For Insurance Brokers this
means your clients will be familiar
with the CamperCare brand when
asking you to insure their new
motorhome or caravan.
Each of our Key Account Managers
have been an integral part of the
team for many years, so if you’ve got
an emergency, they’re only a phone
call away! Here’s a bit more about
each of them!
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T H E Q U A R T E R L Y M A G A Z I N E F O R B R O K E R S A N D D E A L E R S
RV Rapid Response
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T H E Q U A R T E R L Y M A G A Z I N E F O R B R O K E R S A N D D E A L E R S
I S S U E 2 8 J U N E 2 0 1 9
Even though Litisha (Tish to her
friends) is our only female in the
Key Account team, she more
than holds her own. The fact she
is Gisborne born and bred might
have something to do with that!
She left home when the bright
lights of Auckland and then
London beckoned. She trained as
a school teacher but thankfully
only corrupted the minds of British
children. That experience drove her
to alcohol - she enjoys wine and
gin, well anything really. And along
with her fur baby, Bowie, is how she
copes with us all in the insurance
industry, where she has been for
7-years. She likes to travel and
recently got married, so we hope
to see some lush pics from exotic
places soon.
Litisha’s Rapid Response
Hotline: 021 852 672
John’s a keen traveller who is
passionate about our beautiful
country, especially the South Island.
He loves adventuring around the
mainland so much so that he
moved down there and is now living
on a farm in Southland, milking
cows in the weekends!
Thankfully he still visits us in the
Auckland office and is a familiar face
at all the annual motorhome and
caravan shows. John’s been in the
insurance game in NZ and Australia
for over 20 years and has amassed
a wealth of knowledge. He loves his
music and strangely, likes taking
photos of trains! Oh…he also edits
our quarterly magazine, The Hub,
so you should probably expect some
photos of cows ... standing next to
trains!
John’s Rapid Response
Hotline: 027 808 3412
Rob is married with 4 children,
which means he comes to work for
a break. When not working diligently
for his clients he’s always on the
go, which is lucky because he’s an
active relaxer. In summer Rob and
family enjoy time on their boat,
and during winter he carves up the
slopes at any number of favourite
winter wonderlands. As an active
member of Auckland’s 4wd Club,
he gets his hands dirty fixing cars
and working on his highly modified
Nissan Safari. His wife’s into cars
too and owns a car dealership that
specialises in 4x4’s. Handy. So you
might say that cars run deep in Rob’s
veins. Cars have been part of Rob’s
professional and personal life since
forever. So it made sense for him to
become an automotive insurance
specialist. He’s worked in insurance
for 10 years and lept at the chance
to work for New Zealand’s premier
niche insurance specialists (that’s us)
a few years ago.
Rob’s Rapid Response
Hotline: 027 808 4462
(Dr) Litisha Finlayson
(Dr) John Edie
(Dr) Rob Giboney
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The Good Purpose Kitchen
Attainable recently moved into new
premises in Otara where they run
“The Good Purpose Kitchen” which
makes an assortment of delicious
food items including breads,
pastries, cakes & prepared meals
operating as a catering company
for corporate and social events.
They follow strict food safety
requirements whilst giving their
people the ability to earn a living
from working in the kitchen. Unlike
commercially owned kitchens,
all profits from the Good Purpose
kitchen go towards enhancing the
lives of people with disabilities.
Attainable Café
Adjacent to their main premises at
50 Lovegrove Crescent Otara, the
trust has opened a café which is
the perfect place to go to conduct
client or staff meetings in private
and peaceful surrounding. Opening
and running a café broadens
peoples skills in hospitality and
gives new opportunities in food
preparation, production and
presentation. Cabinet food includes
quiches, pies, savouries, salads,
baps and delicious treats such
as brownies, lemon meringue
and muffins but they also have a
breakfast and lunch menu for sit
down meals. Their days/hours are
Monday to Friday with breakfast
from 7.00am until 1.30pm and
lunch 11.00am until 2.30pm.
Next time you need catering for a
function, or are looking for a place
to hold a client meeting have a look
at what Attainable can offer.
Visit: attainabletrust.org.nz
Star Insurance is proud to support the work of Attainable Trust whose aim is to help people with disabilities achieve in the community.
T H E Q U A R T E R L Y M A G A Z I N E F O R B R O K E R S A N D D E A L E R S
Attainable Trust.
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T H E Q U A R T E R L Y M A G A Z I N E F O R B R O K E R S A N D D E A L E R S
The Star Team.
Go South
I do, I do, I do!
The marvel of modern technology
means it’s possible to work from
almost anywhere, even the depths
of Southland. While Invercargill might
not have originally been on the
company radar, it appeared on the
radar of Key Account Manger John
Edie last year.
John’s been looking after our South
Island brokers and dealers for the
past 4 years and has now based
himself in Invercargill where we’ve
rented some office space and set
up systems so he’s got the computer
and phone access to work as if he
were in our head office.
John’s promised to visit the Auckland
office at least once a month and will
continue his travels around the lower
north island and south island regions.
In his spare time he’s keeping busy
milking cows!
For all those who’ve been hearing about Litisha’s recent wedding, here’s an official picture of the big day when she married Glen. They recently enjoyed a weeks honeymoon in Fiji.
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T H E Q U A R T E R L Y M A G A Z I N E F O R B R O K E R S A N D D E A L E R S
Travel log – Vietnamese city of flowers.
During a recent holiday in Vietnam I headed to their central highlands area and a place called Da Lat. A bit like the Vietnam version of Queenstown this town of 400,000 people is fast becoming a popular tourist destination. Here are some of my highlights.
High up, low temperatureThe town is located 1500 metres
above sea level next to a lake so
the weather is generally cooler in
contrast to the rest of Vietnam. We
visited in March and experienced
clear blue skies, zero chance of rain
and temperatures in the mid 20’s.
Blooming fabulousDa Lat is famous for its wide variety of flowers, vegetables and fruit from its
surrounding farmlands as well as countless nature sites. It’s often referred
to as the “city of flowers” and the best place to witness this is the impressive
Flower Gardens which features more than 300 different kinds of flowers,
many of which blossom all year round. The park also has water features,
large floral archways, a giant cactus garden and orchid greenhouse.
Vietnamese city of flowers!
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T H E Q U A R T E R L Y M A G A Z I N E F O R B R O K E R S A N D D E A L E R S
Travel log – Vietnamese city of flowers.
The PalaceFor a treat we stayed in historic
luxury at the Dalat Palace Hotel
which was built by the French in
the 1920’s. Located on a hill with
impressive views over the lake it
offers cordial service and elegance
right in the centre of town. The
colonial style rooms feature ornate
furnishings, wood floors, floor-to-
ceiling French doors & chandeliers.
We sat on the balcony enjoying a
few cocktails while looking out over
the gardens and lake. A royal treat!
Fried crickets and Weasel coffeeWe visited a cricket farm where they
farm the insects for food. Apparently
they are full of protein! Following
a look through the bins full of live
crickets we were presented with
a plate of dead fried crickets. I ate
a few, they are crunchy and best
eaten with your eyes closed!
Weasel coffee is apparently a
delicacy, and the worlds most
exclusive cup of caffeine. Basically
the weasel animal eats the coffee
bean from the tree, the enzymes
in their stomach add flavour to the
bean and reduce the caffeine, the
weasel poops out the coffee bean.
Barista makes a cup of coffee with
the pooped out bean (cleaned first).
Yes, I had a cup but it tasted much
the same as any coffee!
The MarketsThe quiet streets of Da Lat come
alive at night when the town is
transformed into a busy market
place selling clothes, plants, fresh
meat and punnets of strawberries.
There’s plenty of street food on
offer and a great atmosphere. If you
like something cooked in an actual
kitchen there are many restaurants
to choose from.
Cable CarWe took a ride over the hills on Da
Lat’s 4km gondola. The cable car
runs from Robin Hill across pine
forest and farmlands to the Truc
Lam Zen Monastery on Phuong
Hoang Mountain.
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T H E Q U A R T E R L Y M A G A Z I N E F O R B R O K E R S A N D D E A L E R S
What’s happening this winter in your neck of the woods.
What’s happening around New Zealand
There are some great events happening around the country and here’s our pick of them!
7th to 30th June 2019
Food & Wine Classic Hawkes Bay
Hawke's Bay is a gastronome's
dream destination this winter, with
four weekends of culinary goodness
and over 60 different events.
Boasting top local chefs, winemakers
and foodies, all collaborating to
produce a diverse range of dishes
and experiences, staged in stunning
locations across the region.
Check out the programme at
ww.fawc.co.nz.
July 2019
MĀTAURANGA – New Zealand Symphony Orchestra
Auckland, Wellington, Napier,
Tauranga, Hamilton
Mātauranga, by Wellington-based
Michael Norris, was commissioned
as part of the NZSO Cook’s Landfall
Series to mark 250 years since the
first encounters between Māori and
Europeans at Captain Cook’s first
landfall. Featuring taonga pūoro –
Māori musical instruments, it conveys
Cook’s journey to study the stars,
flora, fauna and chart continents
and islands.
July 2019
Urzila Carlson – Token African NZ wide
Are Africans the new must have
accessory? Urzila will tell you why
in her latest comedy show of all
new material poking fun at her birth
country. A regular on NZ television
and having just sold out all her shows
at the Melbourne Comedy Festival
her natural cheeky style will put a big
smile on your dial.
19 July 2019
Annual Winter BallLarnach Castle, Dunedin
Situated on the picturesque Otago
Peninsula, Larnach Castle and
surrounding grounds are the heart
of Dunedin. Soak up the historic
atmosphere in the stunningly
restored ballroom with everyone
in Victorian period evening attire
dancing the night away.
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T H E Q U A R T E R L Y M A G A Z I N E F O R B R O K E R S A N D D E A L E R S
Ashburton Motorhome Show
Ashburton Motorhome ShowIt was great to see so many dealers and suppliers at this years
Ashburton Motorhome Show, which for the second year has been run
by the local Lions Club. An increased number of exhibitors and fine
weather made it a great weekend for all involved with many people
coming through the show or staying overnight in their vans.
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T H E Q U A R T E R L Y M A G A Z I N E F O R B R O K E R S A N D D E A L E R S
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Auckland Broker Function
Buckle Up Buttercup!
Lets Play Live studios are located at
the base of the sky tower, featuring
a full TV production studio and
multiple video games rooms. As well
as enjoying some drinks and burgers,
everyone got a go racing the cars and
giving their best shot at TV presenting!
Star Insurance Specialists is excited to
be a sponsor of LPL to bring motor
enthusiasts together in a new digital
arena, and it’s always nice to have a bit
of fun with our broking friends.
Drinking and driving…..we wouldn’t recommend it, unless you were at our recent Auckland broker function! Held in early May at Sky City in Auckland we introduced about 50 brokers to the global fascination of esports.
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T H E Q U A R T E R L Y M A G A Z I N E F O R B R O K E R S A N D D E A L E R S
The people behind the scenes.
Meet the Broker
Sheryl Rooderkirk Provincial Insurance Brokers
Masterson
I started at Provincial Insurance
Brokers in 2004 as the receptionist,
my first role in the industry. I stayed
there for three years and completed
my first ANZIIF qualifications. After
stints with underwriters and other
brokers I came back to Provincial
two years ago, predominately
looking after our rural clients.
I live in amazing Martinborough.
There are incredible places to wine
and dine and lots to do for both
my 7 year old daughter Jorjah and
I. We enjoy heading to Lake Ferry
or Ngawi & to the beach on most
sunny weekends for fishing. We
love the outdoors and try and enjoy
it as much as possible, the Wairarapa
is a beautiful place.
I spend a lot of time in the
community. I enjoy attending
business networking events
which leads me to meet lots of
potential new clients and build solid
relationships with my existing ones.
Mark Mens
Crombie Lockwood
Auckland
I started in the Insurance Industry
straight out of school in 2015,
working for IAG as an Insurance
Consultant. In June last year I joined
Crombie Lockwood as a Personal
Lines Broker & I’m enjoying the
variety that my role brings and the
great team of people I get to work
alongside. I’m still learning heaps
& constant changes within the
industry certainly keeps me on
my toes.
I have a very close-knit family so
like to spend time with my two
nephews who are both 3, it’s so neat
to watch them learn and grow. I am
keen to experience what the rest of
the world has on offer so I plan to
arrange an overseas trip later this
year. I would be keen to attempt
skiing in Japan and visit New York. I
am passionate about cooking and
find it relaxing and a way to unwind!
Sarah Leach Team Leader
Brand Support
I’ve recently joined Star Insurance
as the Team Leader of the Sales and
Customer Service Team. Previously
I'd worked in the travel industry for
9 years, but decided it was time to
try something new. I was born in
Canada (you'll notice my accent
when you call) but migrated to
NZ 7 years ago after meeting my
husband in Italy and following him
home! The best place I've travelled
to is Iceland.
Outside of work my hobbies are
walking our dog, especially up
north in Mangawhai were we have
a family bach. We are in the process
of building a house in Auckland so
a lot of our free time is spent at the
building site and working with the
builders. Finally I'm proud mother to
an 18 month old boy called Ollie.
Brad James
GBY
Lower Hutt
I’ve spend 10 years in the industry
and joined the GYB team 4 years
ago. We’ve recently moved to a new
bespoke office in Avalon, completed
a complete upgrade of our IT
infrastructure and growing our busy
team from 4 to 7!
My main interests outside of work
are enjoying craft beer and a good
whisky! My sporting passion is
Baseball and so far I have managed
to visit 4 Major League Baseball
stadiums in North America with
a goal of eventually checking out
all 30! I’m headed back to San
Francisco in June 2019 to watch
my Giants take on their bitter rivals
the Los Angeles Dodgers.
My wife and I have recently built
a new home in Whitby where
we reside with our 18 month old
daughter Isla. With another child due
shortly – things don’t appear to be
slowing down anytime soon!
Meet the Star team.
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T H E Q U A R T E R L Y M A G A Z I N E F O R B R O K E R S A N D D E A L E R S
Contributing Writer:Kenn Butler, Insurance Broker & Author
Focus: You cannot be good at everything
and it is hard to be great at more than
one thing, so pick the one thing you
are going to become great at & focus
on it. (Note however even after 30
years, I am still improving!)
Consistency: Focus is useless if you are only
focused every now & then. It is
showing up time after time which
makes the difference.
Patience: If you are focused & consistent, then
let time work for you. Results will
come when they come. Focus on
the system, not the goal
So often one thinks we need more to
be successful. More outside funding
for our start up. More software
programs or productivity tools to
handle our to-do list. More business
contacts, a bigger network. More
clothes or cars or credit cards.
But maybe what we really need is
less. Maybe what we really need
are fewer distractions & more focus.
Maybe what we really need are a
few carefully chosen constraints to
narrow our energy to what really
matters rather than compiling a
bunch of resources which pull us
away from what we actually need
to do.
Many get so obsessed on the goal
we forget it is the system which
matters. Some people, including
many leaders get so distracted with
the outcome they overlook the
repetitions required to get there.
They become so focused on the
short-term results they forget to build
the long term habits which make the
real difference.
It is very possible eliminating
distractions, not accumulating
resources is the best way to
maximize your potential. What is the
minimum you need to succeed?
I go to my local swimming pool typically 4 days a week & one of the greatest lessons I have learned from swimming is there are three simple things you need for success.
Consistency & Success
Kenn Butler
Paradise Brokers Nelson
www.kennbutler.com
Ingredients 1¼ pound pork tenderloin, trimmed
1 teaspoon kosher salt
1 teaspoon black pepper
1 medium (1 oz.) jalapeño chile
1 cup finely chopped peeled fresh
peaches (from 2 medium [7 oz. each] peaches)
2 tablespoons mint jelly
2 tablespoons rice vinegar
2 teaspoons light brown sugar
Grilled Pork Tenderloin with Peach-Mint Chutney
The new Camper Care t-shirts featuring Star mascot Bailey the dog have proved to be a hit with dealers, brokers and clients alike. We’ve just had some more printed which the team will be sporting at the Christchurch Motorhome Show in July. As luck would have it we’ve a few spares and we’re happy to give some away.
Just drop us an email to [email protected] telling us
why you need some new clothes!
Give-aways!
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How to Make It Step 1
Heat a grill pan over medium-high. Sprinkle pork evenly with salt and black
pepper. Add to grill pan; cook, turning occasionally, until a thermometer
inserted in thickest portion of meat registers 57°C, 10 to 12 minutes.
Transfer pork to a cutting board; let rest 5 minutes.
Step 2
Meanwhile, cut jalapeño in half crosswise. (If desired, remove and discard
seeds.) Finely chop 1 jalapeño half. Thinly slice remaining half crosswise into
rounds. Place chopped jalapeño, peaches, mint jelly, vinegar, and brown
sugar in a small saucepan; cook over medium-high, stirring occasionally,
until thick and syrupy, about 4 minutes.
Step 3
Cut pork into ½-inch-thick slices; arrange on a platter. Spoon peach mixture
over pork. Sprinkle with sliced jalapeño rounds; garnish with cilantro.
We’ve never understood the logic behind why some businesses make things difficult to understand.
Fetch the best quote. Now.Call us: 0800 250 600 Online: starinsure.co.nz
It’s easy to mistrust things you don’t
understand. For example, company
Terms and Conditions. They’re
everywhere. Even though they
should read these, a lot of people
don’t, probably because they simply
don’t understand them.
One Star CamperCare difference is, our
policies are easy to understand. Despite
this, we still encourage our customers
to ask us about anything before
approving their insurance policy.
You see, we believe healthy
relationships are founded on honesty,
transparency and trust. It’s a two-way
street, with respect going both ways.
So we don’t hide behind baaad lawyer
speak that is impossible to decipher.
Smart Kiwis enjoy being in the
driver’s seat when they choose
Star CamperCare. You can too.
Call us on 0800 250 600 for a
yarn about the best RV policies
in New Zealand.
We'll never pullthe wool over
your eyes.