The PMO & project stakeholder engagement
• Name | Louise Worsley
• Web | www.pi3.co.za
• Email | [email protected]
The role of the PMO in project stakeholder engagement
PMO – facilitator or broker?
Tools, approaches and styles
Valuefocus
Cost focus
Portfolio selection
Operational management
Change management
Project management
Strategy
Operations
Sponsorship and
governance
Change disciplines…
Valuefocus
Cost focus
Portfolio selection
Operational management
Change management
Project management
Strategy
Operations
Sponsorship and
governance
Programme MO
…To Project Office types
Change MOProject MO
Portfolio MO
PMO as a broker
Senior management
Projects
PMO facilitation
AlignmentTranslationNegotiation
Coordination
• Tools • Systems • Documents
• Project methods• Knowledge sharing forums• Formal training• PM appointment
• Status reporting • Governance• Lessons learned practices• Personal experience
Retrospective learning Prospective learning
PMO brokering
Adapted from: Julian, J., 2008.
“The involved and the affected...” Ulrich 1983
“An individual, group or organization who may affect, be affected by, or perceive itself to be affected by a decision, activity or outcome of the project” PMBoK 5 2013
Who is a stakeholder?
Key
Peripheral
Supportive
Involved
The stakeholder wheel
Adapted from: Bourne, L., and D.H.T. Walker. 2005.
Key
Peripheral
Supportive
Involved
The stakeholder wheel
Agenda-based
Role-based
Adapted from: Bourne, L., and D.H.T. Walker. 2005.
Agenda-based
Role-based
Numbers of stakeholders
Co
mp
lexi
ty o
f en
gage
men
t
Update training materials
Introduce Windows 10
Implement a new sales
commission scheme
Change personnel
terms & conditions
Build a nuclear power
station
Types of project
Stakeholder-neutral
Stakeholder-sensitive
Stakeholder-led
Source:Reggie Springleer, Manager: Industry Transition,City of Cape Town
Implementation is accepted Supported by taxi people
Adapt & enable people and processes to match stakeholder & project types
Co
mp
lexi
ty o
f en
gage
men
tEngagement approaches
Stakeholder-neutral
Stakeholder-sensitive
Stakeholder-led
Numbers of stakeholders
Information seeking
Information giving
Coordination
Persuasion
Inspire action
Marketing
If stakeholders matter – then their engagement must affect the projects running in your organisation
1 Promote a stakeholder mindset
2 Adapt & enable people and processes to match stakeholder & project types
3 Monitor the engagement
Stories borrowed from…• Reggie Springleer, Manager Industry Transition, City of Cape Town
And many, many others…
Bourne, L., and D.H.T. Walker. 2005. “Visualising and mapping stakeholder influence.” Management Decision 43(5): 649–60.
Jones, T. 2015. “Ready to refuel.” PMI Network 29(11): 36–43.
Julian, J., 2008. How project management office leaders facilitate cross‐project learning and continuous improvement. Project Management Journal, 39(3), pp.43-58.
OGC, 2008. Portfolio, Programme and Project Offices, TSO
Pemsel, S. and Wiewiora, A., 2013. Project management office a knowledge broker in project-based organisations. International Journal of Project Management, 31(1), pp.31-42.
Worsley, LM. (2016): Stakeholder-led project management, Changing the way we manage projects, Business Expert Press
Thank you!
https://za.linkedin.com/in/picubed @worsley_louise
• Name | Louise Worsley
• Web | www.pi3.co.za
• Email | [email protected]