The NEW STS: Advances In Designing Healthy and Innovative Work Systems, Organizations and NetworksA workshop sponsored by STS/RT & USI
Introduction
1© 2013
Pierre van AmelsvoortST-GroepUniversity of Leuven
Bernard MohrCo-founder InnovationPartners International
Learning and sharing state of the art theory and practice for collaboratively
Designing Healthy and Innovative Work Systems, Organizations and Networks.....
Co-developing a more integrated theory and practice that builds on the best of what is!
Purpose of the workshop
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Who is the room?
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Change in nature of workva
riatio
n
L
H
Routine Non-routine
Routinework
networksMix models
Mix models
Knowledge work
Efficiency
Business demand change:Efficiency
QualityFlexibility
InnovationQuality of work
ServiceSustainability
routine
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Evolution of Sociotechnical SystemsThree Waves
Wave One: 1950’s-1970’s
Wave Three: 1990’s-Present
Wave Two: 1970’s-1990’s
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1.Cherns principles2.Clegg’s principles3.Soft systems methodology4.ETHICS (Effective Technical and Human Implementation of Computer-based Systems) (Mumford)5.Scandinavial Democratic Dialogue6.Dutch Integral Organisational Renewal (De Sitter)7.Cognitive Work Analysis (Complex technical systems) (Rasmussen)8.Socio-technical method for designing work systems9.Ethnographic workplace10.Contextual design (product design)11.Cognitive systems engineering12.Participative design
Different principles, tool &design approaches (Baxter & Sommerville 2008)
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Learning &developing
Internal andexternal positiveand negative forces
Theoretical and practice framework
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8
1.Introduction
2.Classical STS (core theory, design principles and practice steps)
3.“Lowlands” STS
4.Discovery of the possibilities of synthesis with Lean
Agenda Day 1
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5. New STS practice, new principles, new practices and new tools for designing
• non-linear/non-routine processes (ie- knowledge work),
6. Explore two major advances in participative processes for change and redesign - ie - Emery’s Participative Design and Appreciative Inquiry 2.0
7. Co-develop the next frontier of these emerging theories and practices
Agenda Day 2