The Butler did it right Customer Service Strategies for Tourism
Julie Brakenbury Director of Services, Greater Raleigh CVB
“We have a new Convention Center–
now what?”
OUR STRATEGY: Make Visitors Feel Welcome
• Convention Services • Visitor Services
Red Carpet Welcome Program
Red Carpet Welcome Program
The elements:
Customer Care for the Hospitality Industry
Train for Customer Service and Reward When it Happens
The right tools make all the difference
Visitor Information Center
“It must be working.”