Project (On-Demand) RPO
Don’t’ get (over)sold
Ray RikePresident and CEO
Accolo@rpoassociation
#RPO
Accolo, Inc., Ranked #1 On-demand RPO Provider San Francisco Bay Area | New York City | Chicago | Los Angeles www.accolo.com 1-877-4Accolo
• RPOA Introduction of “RPO”
• What can we learn from the on-demand economy
• What is RPO versus Project RPO
• Where to look for an “On-Demand” RPO Partner
• How to evaluate an “On-Demand” RPO Partner
• Farmers Insurance – A Case Study of “On-Demand” RPO
• Summary
RPO – One Model Does Not Fit All: Agenda
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Accolo, Inc., Ranked #1 On-demand RPO Provider San Francisco Bay Area | New York City | Chicago | Los Angeles www.accolo.com 1-877-4Accolo
Recruitment Process Outsourcing is a form of business process outsourcing (BPO) where an employer transfers all or part of its recruitment processes to an external service provider. An RPO provider can provide its own or may assume the company’s staff, technology, methodologies and reporting. In all cases, RPO differs greatly from providers such as staffing companies and contingent/ retained search providers in that it assumes ownership of the design and management of the recruitment process and the responsibility of results.
RPOA: WHAT IS RECRUITMENT PROCESS OUTSOURCING?
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Accolo, Inc., Ranked #1 On-demand RPO Provider San Francisco Bay Area | New York City | Chicago | Los Angeles www.accolo.com 1-877-4Accolo
• Manage the recruitment process directly with the hiring managers• Act as the primary recruitment resource for jobs supported• Actively promote the client's employment brand• Manage the applicant tracking• Incorporate and promote all applicant sources, including employee
referrals, user groups, job posting boards, etc.• Provide human contact with the hiring manager and candidates as
needed throughout the process• Take the job from initial job profiling with the hiring manager to
supporting the closing process• Assess each candidate against job specific criteria• Have a direct sourcing capability• Offer similar services to multiple clients
RPOA: What is an RPO?
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Accolo, Inc., Ranked #1 On-demand RPO Provider San Francisco Bay Area | New York City | Chicago | Los Angeles www.accolo.com 1-877-4Accolo5
Theme for today: ???
Accolo, Inc., Ranked #1 On-demand RPO Provider San Francisco Bay Area | New York City | Chicago | Los Angeles www.accolo.com 1-877-4Accolo6
The On-Demand Economy: Does it apply to RPO?
Accolo, Inc., Ranked #1 On-demand RPO Provider San Francisco Bay Area | New York City | Chicago | Los Angeles www.accolo.com 1-877-4Accolo
Hiring is Highly Dynamic: Can you scale on-demand?• Quickly scale to meet dynamic hiring trends• Ramp down as needs decrease• Replace capital intensive model for predictable
variable costs
Time
Open
Pos
ition
s
Seasonal Hiring
NewClientWins
New Government Contract
Annual BudgetApproved
Decreased Recruiting
On-DemandRPO
RPO
Accolo, Inc., Ranked #1 On-demand RPO Provider San Francisco Bay Area | New York City | Chicago | Los Angeles www.accolo.com 1-877-4Accolo8
What is “On-Demand” Recruiting Process Outsourcing?
Recruitment
Process
Outsourcing
On-Demand
Accolo, Inc., Ranked #1 On-demand RPO Provider San Francisco Bay Area | New York City | Chicago | Los Angeles www.accolo.com 1-877-4Accolo9
Where to look for “On-Demand “RPO Providers?
Accolo, Inc., Ranked #1 On-demand RPO Provider San Francisco Bay Area | New York City | Chicago | Los Angeles www.accolo.com 1-877-4Accolo10
Where to look for “On-Demand” RPO Providers: Hint #1
Accolo, Inc., Ranked #1 On-demand RPO Provider San Francisco Bay Area | New York City | Chicago | Los Angeles www.accolo.com 1-877-4Accolo11
Where to find qualified “On-Demand” RPO Partners: Hint #2
Don’t worry, they (we) will all sound very similar!!!
RPO Provider Directory*
Accolo, Inc., Ranked #1 On-demand RPO Provider San Francisco Bay Area | New York City | Chicago | Los Angeles www.accolo.com 1-877-4Accolo12
How to Evaluate On-Demand RPO Partners: Hint #1
Accolo, Inc., Ranked #1 On-demand RPO Provider San Francisco Bay Area | New York City | Chicago | Los Angeles www.accolo.com 1-877-4Accolo13
How to KNOW the BEST “On-Demand” RPO Partner
Accolo, Inc., Ranked #1 On-demand RPO Provider San Francisco Bay Area | New York City | Chicago | Los Angeles www.accolo.com 1-877-4Accolo14
How to measure your “On-Demand “RPO Partner?
Accolo, Inc., Ranked #1 On-demand RPO Provider San Francisco Bay Area | New York City | Chicago | Los Angeles www.accolo.com 1-877-4Accolo
• Establish the “Success” Metrics upfront
• Hiring Manager Satisfaction• Candidate Quality• Recruiter Satisfaction• Process • Overall Experience
• Cycle Time by Process Steps• Days to Present• Days to Accept • Days to Start
• Process and Resource Alignment
• Cultural Fit – More than a contingency alternative
• What about “fill” rate
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How to measure your “On-Demand “RPO Pilot Success?
Accolo, Inc., Ranked #1 On-demand RPO Provider San Francisco Bay Area | New York City | Chicago | Los Angeles www.accolo.com 1-877-4Accolo16
How to ensure success of your RPO Program:
Accolo, Inc., Ranked #1 On-demand RPO Provider San Francisco Bay Area | New York City | Chicago | Los Angeles www.accolo.com 1-877-4Accolo17
Critical Success Factors: These 3 Must be in Place
Accolo, Inc., Ranked #1 On-demand RPO Provider San Francisco Bay Area | New York City | Chicago | Los Angeles www.accolo.com 1-877-4Accolo18
Warning signs to be aware of and avoid!
The over confident sales person - recruiterThe less than engaged Hiring
Manager
Accolo, Inc., Ranked #1 On-demand RPO Provider San Francisco Bay Area | New York City | Chicago | Los Angeles www.accolo.com 1-877-4Accolo19
The Farmers Insurance “On-Demand” Example
Accolo, Inc., Ranked #1 On-demand RPO Provider San Francisco Bay Area | New York City | Chicago | Los Angeles www.accolo.com 1-877-4Accolo
• Eastern Expansion Strategic Initiative• 10 New Eastern States
• PA, NJ, NY, CT, RI, FL, IL, OH, GA• Pilot New Distribution Model (Agency Point)• State by State “Roll-out”• 25 – 30 hires per location in <45 Days from kick-off
• Organizational Readiness and Sponsorship• Executive sponsorship from CEO and Business Unit GM• Cultural alignment with RPO partner was a “top” requirement• Ability to flex up and down “on-demand” as program
grows/changes
• Lessons Learned
Farmers: The “On-Demand” Need
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Accolo, Inc., Ranked #1 On-demand RPO Provider San Francisco Bay Area | New York City | Chicago | Los Angeles www.accolo.com 1-877-4Accolo
• Initial Approach – Pilot Program• Initial Chicago Project was unsuccessful with previous vendor
• Industry experience was not a foundation for success• Modified approach to include on-site interview days with RPO
partner• Candidate pre-screen and scoring against key criteria was critical• Four day on-site interview days to align requirements/expectations
• Pilot Success Criteria• Qualified Candidate Interview to Offer ratio
• 3:1 for RPO partner and 2:1 for Farmers Staff• Ability to support GM down to CSR’s• High Priority Roles filled in < 30 Days• Core project team alignment between Farmers and RPO Partner
• Lessons Learned
Farmers: The “On-Demand” Approach
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Accolo, Inc., Ranked #1 On-demand RPO Provider San Francisco Bay Area | New York City | Chicago | Los Angeles www.accolo.com 1-877-4Accolo
• Lessons Learned• Start with a targeted pilot program
• This is a long term relationship for both sides• Culture matters • Dedicated liaison between HR and the RPO is required• Metrics, metrics, metrics
• Key Critical Success Factors• Flexibility of Engagement model key to long term project
success• Farmer’s change model multiple times over 3+ years
• Partner staff inclusion into company culture was critical!• Plan for back fill process as part of project roll-out
• Lessons Learned
Farmers: On-Demand Project Learning’s
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Accolo, Inc., Ranked #1 On-demand RPO Provider San Francisco Bay Area | New York City | Chicago | Los Angeles www.accolo.com 1-877-4Accolo
Questions?
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Accolo, Inc., Ranked #1 On-demand RPO Provider San Francisco Bay Area | New York City | Chicago | Los Angeles www.accolo.com 1-877-4Accolo
1. Hiring Performance Metrics Measurement• Hiring Manager Satisfaction Survey• Request at: [email protected]
2. Recruitment Best Practices• How to Conduct the Perfect Interview• Request at: [email protected]
3. Recruitment Process Outsourcing Association • Buyer Directory
• http://www.rpoassociation.org/rpoa-provider-directory• www.rpoassociation.org• [email protected]
4. Want to learn more?• 1-877-4Accolo Ext.1 or email us at [email protected]
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Accolo, Inc., Ranked #1 On-demand RPO Provider San Francisco Bay Area | New York City | Chicago | Los Angeles www.accolo.com 1-877-4Accolo