AgendaUser features in TechAtlas • How to access and login to accounts• Navigating through the technology planning
features • How to create an inventory • How to use Event Tracker
OverviewWebJunction.org
TechAtlas for Libraries– Funded by Bill & Melinda Gates foundation – Free to libraries– Provides technology planning tools, including
• Inventory technology• Event Tracker helpdesk tool• Grant management and reporting tools
For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.
Email TechAtlas support
What is Event Tracker?
Help desk tool built around reported “events” broadly defined as: – Bugs– Errors– Hardware, software, network, or e-mail issues– Changes (hardware upgrades, etc.)– Requests of any sort (software installation,
scheduled maintenance, etc.)
Why Use Event Tracker?
• Events can be linked to inventoried equipment in TechAtlas.– Can group equipment by Library Location (branches or
areas within a library) – Creates customized help desk tool for your library.
• Library staff can log events– Don’t need your TechAtlas account password.– Fast and direct reporting to Tech Support staff
• Problem/resolution status can be emailed to staff• Save “old” events to build a technical knowledge
base for your library.
Two Ways to Add Events
1. Issues can recorded in Event Tracker by a user who has the TechAtlas username and password for your library.
2. Events can be added by other staff members using a web-based form. These users do not need to have the TechAtlas username and password for your library’s account to report an issue.
• Event records can be created while approved users are logged into TechAtlas
• Library staff can add records via a link to the form without needing your login information.
Creating an Event Record While Logged In
Creating an Event Record While Logged In
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1. Library Locations you created
2. Your library’s inventoried technology or generic categories (Computers, Network, Peripherals,…)
3. ID general type of event from list:
• Bug, Error, Hardware, Software, Network, Change, Email or Request
4. Enter detailed description of problem
Event Records = Knowledge Base
1. View/sort by equipment name/type2. Sort by date issue was Last Updated3. Original Description of Problem displays in black text.
• Resolution text entered by Tech Support and date stamp display in green
Marked Resolved
For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.
Thank you for joining us today.