Armando Rancano, M.P.H.Management Consultant

Operations Executive

Supervision: ReplacingCarrots And Sticks

What’s Wrong With PunishmentsSupervisory Training KeyComponent to Profitability

Training a good investment

Satisfy employee needs

Exceed customer expectations

Reduce attrition

Improve profitability

Customer Loyalty Key To Profitability

Employees meet and exceed customer expectationsCall Center supervisors make it happenFew companies have supervisory training programs

What Are Employee Needs?Are Commissions And Rewards Bribes?