Introduction to Oman’s eServices
Capacity Building
eGovernment Services
eBusiness
eLearning
eHealth
eEmployment
Enabling ICT
eServices in the Private Sector
CONTENTS
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2
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.á«ÑjQóJ
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.á«eƒμ◊G äÉ°ù°SDƒŸG ™e É¡H ¿ƒ∏eÉ©àjh
The Digital Oman Strategy or e.oman outlines the blueprint
for several key IT initiatives in the Sultanate of Oman which
aim to empower the citizens by providing meaningful
interaction through eServices.
By addressing Government as well as Digital Society
issues the e.oman strategy aims to create an effective
government-community-citizen infrastructure that provides
better public services to its people, thereby reducing
bureaucracy.
Through implementing eServices, the government seeks
new and innovative ways to better engage and interact
with citizens in the delivery of public service.
Using the latest Information Technology solutions, citizens
can view information, pay bills, apply for services and
monitor application status from the comfort of their homes
and offices or from their mobile devices.
Extending their reach to the global marketplace via ICT,
businesses can compete effectively and efficiently.
Key to the success of e.oman initiatives is increasing the
digital literacy of the end user through capacity building,
by the provision of government and community training
programs.
eServices truly transform the way citizens interact
and transact with the government.
Introduction to مقدمة ع الخدمات Oman's eServicesااللكترونية في سلطنة عمان
3
• Capacity building is defined as the “process
of developing and strengthening the skills, instincts,
abilities, processes and resources that
organizations and communities need to survive,
adapt, and thrive in the fast-changing world.”
- Ann Philbin
• In the e.oman strategy, capacity building
programs are strategically planned and
implemented through the National IT Training and
Awareness (NITTA) initiative.
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. (NITTA) äÉeƒ∏©ŸG
Capacity
Building
بـنـاءالقدرات
4
The National IT Training & Awareness
Framework (NITTA)
• This initiative is a governmental nation-wide
e.oman initiative aimed at developing Information
Communication Technology (ICT) skills,
capability and increasing ICT awareness and
proficiency within the Government, the community
and the private sector.
• The NITTA Framework covers a wide range of ICT
competency and skills development projects.
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äÉeƒ∏©ŸG
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SPECIALISED IT SKILLS TO MEET FUTURE NEEDS OF THE INDUSTRY
SPECIALISED IT SKILLS TO MEET CURRENT NEEDS OF THE INDUSTRY
WORKFORCE DEVELOPMENT & eBUSINESS READINESS & SAVVINESS PROGRAMS
DIGITAL LITERACY SKILLS
Capacity
Building
بـنـاءالقدرات
5
Government IT Training & Certification
(GITTC)
• Around 100,000 civil service employees will be
trained and certified with Internet and Computing
Core Certification (IC3) certifications over a period
of 3 years.
• This is to equip them with digital literacy skills which
are essential in a knowledge-based economy.
• Approximately 3000 civil service employees have
been trained in Phase One.
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ä’É°üJ’Gh äÉeƒ∏©ŸG
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.áØ∏àfl á«eƒμM äÉYÉ£b ‘ ¿ƒ∏ª©j
Capacity
Building
بـنـاءالقدرات
6
Community Knowledge Centers (CKCs)
• Digital literacy training is driven through CKCs in
collaboration with Non-Government Organisations.
• Community Knowledge Centers have started
training sessions in four regions around the
Sultanate: Salalah, Sur, Sohar, and Muscat.
• With digital literacy skills, every Omani citizen will
be able to interact, transact and utilize the online
eServices.
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Capacity
Building
بـنـاءالقدرات
7
Specialised IT Training
• Specialised IT training courses are provided
to upgrade the IT professionals from the Ministry
and Government organisations.
• ITA has trained a large number of Omanis who will
be able to deploy and implement the latest
Microsoft solutions.
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Capacity
Building
بـنـاءالقدرات
8
Innovation and Support Center (ISC)
• The ISC houses consultants who work with the local
team to identify, design and implement new
innovative solutions to benefit the Government
of Oman.
• ISC has successfully trained more than 300
government employees and completed nine
eGovernment consultancy projects for
various Ministry and Government organisations.
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.á«eƒμ◊G äÉ°ù°SDƒŸGh
Capacity
Building
بـنـاءالقدرات
9
»ª∏©dG åëÑdG ¢ù∏› ‘ áaô©ŸG IQGOEG
∫ƒNódG IQGOE’ É«dGQóa Éeɶf »ª∏©dG åëÑdG ¢ù∏› ™Ñàj
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.äÉ°SGQódGh
www.trc.gov.om
Knowledge Management at
The Research Council
• KID or Knowledge Identification,
brings researchers, management and
educational or research institutions together.
• This allows effective and efficient management
of research projects and provides a wealth of
information for knowledge management.
• TRESS - An open grant electronic submission
system is being developed by the TRC to process,
issue and manage funds for research.
www.trc.gov.om
Capacity
Building
بـنـاءالقدرات
10
The Official eGovernment Services Portal
• This is the main gateway to government electronic
services. Citizens and businesses can interact and
make transactions efficiently.
• Engineered with state-of-the art architecture ,
anytime, anywhere access to the portal can
occur through multiple channels such as the web
and mobile devices.
• Currently, the portal is the largest repository of
eServices in Oman with over 600 services.
• www.oman.om
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www.oman.om :áHGƒÑdG ™bƒe
eGovernment
SERVICES
الخدمات الحكوميةااللكترونية
11
ÊhÎμdE’G ¢übÉæàdG
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Ëó≤J øe á«eƒμ◊G äÉ¡÷G ΩɶædG Gòg øμÁ
.âfÎf’G ÈY äGAÉ£©dG
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.kÉ«fhÎμdG äÉ°übÉæŸG ¢ù∏›
www.tenderboard.gov.om :ÊhÎμd’G ™bƒŸG eTendering System
• This is a centralized state-of-the-art
procurement management system and set of
processes.
• It is now possible for government entities to
prepare, float, evaluate and award tenders online.
• Contractors, Suppliers and Consultants can
purchase tenders, submit offers, register and
renew registration with the Government Tender
Board online.
• www.tenderboard.gov.om
egovernment
SERVICES
الخدمات الحكوميةااللكترونية
12
One-Stop Shop (OSS)
• Company registration in the Ministry of Commerce
& Industry is easy through the One-Stop Shop
(OSS).
• The OSS has processed a total of 643,058
applications electronically and efficiently.
• www.business.gov.om
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. áëjôeh
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www.business.gov.om :ÊhÎμd’G ™bƒŸG
egovernment
SERVICES
الخدمات الحكوميةااللكترونية
13
Higher Education Admission Centre
(HEAC) System
• This system seamlessly processes and allocates
applications to higher education institutions based
on the program of choices and student grades.
• It has processed and allocated a total of more
than193,000 applications since its inception in
2006.
• It won the World Best eContent award at the World
Summit Award 2007.
• www.heac.gov.om
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www.heac.gov.om :ÊhÎμd’G ™bƒŸG
egovernment
SERVICES
الخدمات الحكوميةااللكترونية
14
Education Portal
The online portal is a vital link connecting all the
educational elements in an integrated system.
It facilitates the educational process and presents
it as an effective and innovative solution for
teachers, students and parents.
A total of 300 schools are already connected to
the portal.
The Education Portal won the eOman Award 2009
in the eProject category.
• www.moe.gov.om
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www.moe.gov.om :ÊhÎμd’G ™bƒŸG
egovernment
SERVICES
الخدمات الحكوميةااللكترونية
15
National Registration System (NRS)
The NRS is a state-of-the-art system designed to
store and retrieve data through the largest
database in the Sultanate known as the Civil
Register.
- Data includes civil status such as births, deaths,
marriages and divorces in the Sultanate.
- Data is stored on identity cards for Omanis and
esidence cards for residents.
The NRS services are provided as a one stop
service at the Civil Status Centers. The process
to issue the card has been reduced between 5 -
15 minutes approximately.
The NRS was awarded the UN Public Service
Award in 2009 and it is also won the eOman
Award 2009 in the eProject category.
• www.civilstatus.gov.om
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www.civilstatus.gov.om :ÊhÎμd’G ™bƒŸG
egovernment
SERVICES
الخدمات الحكوميةااللكترونية
16
Recruitment through SMS Applications of the
Royal Court Affairs
This novel solution uses mobile technology
and integrates the RCA and the Ministry of
Manpower system to enable Omani citizens to
apply for a job by sending an SMS and get
the first response within seconds.
It won the prestigious World Summit Award in the
eGovernment category in 2009.
¿hDƒ°ûd IÒ°ü≤dG á«°üædG πFÉ°SôdG ÈY ∞«XƒàdG áeóN
ÊÉ£∏°ùdG •ÓÑdG
¿ƒÄ°T §Hôj å«M ∫É≤ædG ∞JÉ¡dG á«æ≤J ôμàÑŸG π◊G Gòg ∞Xƒj
Úμªàd á∏eÉ©dG iƒ≤dG IQGRh ᪶fCÉH ÊÉ£∏°ùdG •ÓÑdG
øY öùjh ádƒ¡°S πμH ∞FÉXƒ∏d Ωó≤àdG øe ÚæWGƒŸG
. m¿GƒK ∫ÓN É¡«∏Y OôdG ΩÓà°SGh IÒ°üb á«°üf πFÉ°SQ ∫É°SQEG ≥jôW
WSA á«ŸÉ©dG áª≤dG á°ù°SDƒe IõFÉéH ΩɶædG Gòg RÉa
.2009 ΩÉY ‘ á«fhÎμd’G áeƒμ◊G áÄa øY
egovernment
SERVICES
الخدمات الحكوميةااللكترونية
17
ePermit System (Ministry of Agriculture)
The ePermit System facilitates the Veterinary
Quarantines Department to overcome issues
related to generating permits.
Such permits are essential to ensure that the
country of origin, export and transit countries,
have good zoo sanitary and environmental
preventive measures.
www.moa.gov.om
áYGQõdG IQGRƒd á«fhÎμd’G íjQÉ°üàdG Ωɶf
ájô£«ÑdG ôLÉëŸG IQGOEG ΩÉ¡e π«¡°ùJ ≈∏Y ΩɶædG Gòg πª©j
.íjQÉ°üàdG QGó°UEÉH ≥∏©àj ɪ«a
ôjó°üàdG ∫hOh CÉ°ûæŸG ó∏H ¿CG øe ócCÉà∏d ájQhöV íjQÉ°üàdG √òg
ôFɶM ‘ áeRÓdG á«FÉbƒdG á«Ä«ÑdGh á«ë°üdG ÒHGóàdG òîàJ QhôŸGh
.É¡JÉfGƒ«M
www.moa.gov.om :ÊhÎμd’G ™bƒŸG
egovernment
SERVICES
الخدمات الحكوميةااللكترونية
18
Ministry of Social Development (MOSD)
Through the portal, families can register for
social security, disability assistance and those
with limited income to find a source of income for
sustenance and advancement
Through the Livelihood Project, MOSD assists the
applicants to find sources of livelihood, enhance
the idea of self-employment. and build productive
families for the Sultanate.
www.mosd.gov.om
á«YɪàL’G ᫪æàdG IQGRh
äGP öSC’G ™«£à°ùJ á«YɪàL’G ᫪æàdG IQGRh ™bƒe ∫ÓN øe
¿Éª°†dG Ωɶf ≈∏Y ∫ƒ°üë∏d π«é°ùàdG OhóëŸG πNódG
ÚbÉ©ŸG IóYÉ°ùeh »YɪàL’G
πNO Qó°üe OÉéjEG øe ¥RôdG QOÉ°üe ´höûe øμ oÁ ɪc
ºg Qƒ©°ûdG õjõ©Jh , º¡à°û«©e iƒà°ùe ™aôd øjó«Øà°ùª∏d
iód ô◊G πª©dG áaÉ≤K ≥«ª©Jh ,¥RôdG Ö°ùμd πª©dG ᫪gCÉH
IöSCG AÉæHh äGòdG ≈∏Y OɪàY’G ‘ º¡JóYÉ°ùeh øjó«Øà°ùŸG
.áæ£∏°ùdG ‘ áéàæe
www.mosd.gov.om :ÊhÎμd’G ™bƒŸG
egovernment
SERVICES
الخدمات الحكوميةااللكترونية
19
Ministry of Social Development (MOSD)
Citizens can now apply for land online through
the Ministry of Housing website and receive
immediate confirmation via SMS.
www.housing.gov.om
É«fhÎμdG »°VGQC’G äÉÑ∏W Ëó≤J
»°VGQC’G ™£b ≈∏Y ∫ƒ°ü◊G äÉÑ∏W Ëó≤J ÚæWGƒŸG ¿ÉμeÉH
ó«cCÉàdG ¿ƒ≤∏àj å«M ÊhÎμd’G ¿Éμ°SE’G IQGRh ™bƒe ∫ÓN øe
º¡ØJGƒg ≈∏Y IÒ°üb ádÉ°SôH hCG o GQƒa Ö∏£dG ΩÓà°SG ≈∏Y
.ádÉ≤ædG
www.housing.gov.om :ÊhÎμd’G ™bƒŸG
egovernment
SERVICES
الخدمات الحكوميةااللكترونية
20
Muscat Municipality Customer Relationship
Management (CRM)
This system is customised around the citizen to
obtain a 360-degree view of citizens through
a well-integrated customer relationship
management model.
The citizens can now access any service-based
applications such as Building Permits, Addressing,
Construction Permission, and so forth, effectively
and efficiently. Citizens can easily send an SMS to
enquire about their transaction status.
Citizens can interact and transact with the
Municipality using mobile devices through Wireless
Application Protocol (WAP) service and Interactive
Telephone Services (IVR).
§≤°ùe ájó∏Ñd AÓª©dG äÉbÓY IQGOEG Ωɶf
IQƒ£àe á«dBG ∫ÓN øe ÚæWGƒŸG áeóÿ ΩɶædG Gòg ºª°U
. Ú©LGôŸG ™e äÉbÓ©dG IQGOE’ á∏eÉμàeh
á«eóÿG äÉÑ∏£dG ≈∏Y ∫ƒ°ü◊G ÚæWGƒª∏d ΩɶædG í«àj
ÉgÒZh äGQÉ°ùØà°S’G Ëó≤Jh , AÉ°ûfE’G , AÉæÑdG íjQÉ°üJ πãe
ÚæWGƒª∏d øμÁ å«M á«dÉ©ah IAÉØμH äÉeóÿG øe
iód º¡JÓeÉ©e øY QÉ°ùØà°SÓd IÒ°üb ádÉ°SQ ∫É°SQEG
.§≤°ùe ájó∏H
ΩGóîà°SÉH áeóÿG √òg øe IOÉØà°S’G ÚæWGƒª∏d øμÁ ɪc
á«μ∏°SÓdG äÉ≤«Ñ£àdG ∫ƒcƒJhôH ∫ÓN øe ádÉ≤ædG Iõ¡LC’G
.(‹B’G OôdG) á«∏YÉØàdG äÉeóÿGh ∞JÉ¡dG áeóNh (ÜGh)
egovernment
SERVICES
الخدمات الحكوميةااللكترونية
21
SMS Services Muscat Municipality
SMS Parking
Paying for parking fees is made easy by this
innovative solution from the Muscat Municipality.
By sending an SMS, drivers can pay for their
parking fees easily and avoid any parking
violations.
SMS Parking System won the eOman Award 2009
in the eService category.
www.mm.gov.om
§≤°ùe ájó∏Ñd IÒ°ü≤dG á«°üædG πFÉ°SôdG äÉeóN
IÒ°ü≤dG πFÉ°SôdG ÈY ∞bGƒŸG äÉeóN
¿ƒ≤FÉ°ùdG ™«£à°ùj IÒ°üb á«°üf ádÉ°SQ ∫É°SQEG ≥jôW øY
äÉØdÉîŸG ÖæŒh áæ«©e Ωƒ°SQ AÉ≤d º¡JÉÑcôe ±É≤jEG ádƒ¡°ùH
áeóÿG √òg äRÉa óbh , ÅWÉÿG ±ƒbƒdG ≈∏Y áÑJΟG
.á«fhÎμdG áeóN π°†aCG áÄa øY᫪bôdG ¿ÉªY IõFÉéH
www.mm.gov.om :ÊhÎμd’G ™bƒŸG
egovernment
SERVICES
الخدمات الحكوميةااللكترونية
22
B2B Portal
eBusiness is one of the fastest growing industries
around the globe which has improved the
efficiency and effectiveness of organizations.
In May 2009, Oman Chamber of Commerce
and Industry (OCCI) launched its first B2B portal,
a marketplace where consumers and suppliers
can interact to enhance their business in the local
and global market.
www.made-in-oman.com
…QÉéàdG ∫OÉÑàdG áHGƒH
‘ Gƒ‰ äÉYÉæ°üdG ÈcCG øe á«fhÎμd’G ájQÉéàdG ∫ɪYC’G Èà©J
äÉ°ù°SDƒŸGh äɪ¶æŸG IAÉØc Ú°ùëàd iOCG …òdG ôeC’G ⁄É©dG
áØ∏àîŸG
¿ÉªY áYÉæ°Uh IQÉŒ áaôZ âeÉb 2009 ƒjÉe ô¡°T ‘
™bƒŸG ∂dòch ájQÉéàdG äÉ°ù°SDƒŸG ÚH É¡àHGƒH Ú°TóàH
áHGƒÑdG øμ“ å«M { ¿ÉªY ‘ ™æ°U { ÊhÎμd’G »≤jƒ°ùàdG
ájQÉéàdG º¡dɪYCG õjõ©àd πYÉØàdG øe øjOQƒŸGh Úμ∏¡à°ùŸG
.»ŸÉ©dGh »∏ëŸG ¥ƒ°ùdG ‘
www.made-in-oman.com :ÊhÎμd’G ™bƒŸG
eBUSINESS األعمال التجارية االلكترونية
23
ePurse
The ePurse project enables both citizens and
residents to store money in their National
ID and Resident Card and use this
to make electronic payments.
Since these cards are mandatory, even non-
banking citizens and residents of Oman, who
do not carry debit or credit cards, can pay
electronically.
á«fhÎμdE’G á«dÉŸG á¶ØëŸG
Úª«≤ŸGh ÚæWGƒŸG á«fhÎμdE’G á¶ØëŸG ´höûe øμÁ
∫GƒMC’G ábÉ£H ΩGóîà°SÉH ÊhÎμd’G ™aódGh ´GójE’G øe
.º«≤ŸG ábÉ£Hh á«fɪ©dG á«fóŸG
á«μæH äÉHÉ°ùM º¡jód ¢ù«d øjòdG Úª«≤ŸGh ÚæWGƒª∏d øμÁ
ΩGóîà°SÉH kÉ«fhÎμdG ™aódG ¿ÉªàFG äÉbÉ£H ¿ƒ∏ªëj ’h
.á«°üî°ûdG º¡JÉbÉ£H
eBUSINESS األعمال التجارية االلكترونية
24
Ministry of Education (MOE)
The integrative Learning Management System
(LMS) transforms the way teaching and learning is
done in the Ministry of Education.
Students can engage, interact, monitor and learn
in a interesting and dynamic ways.
Teachers can administer, design, monitor, deliver
and share their knowledge and experiences
beyond the classroom through virtual classrooms
and web tools technology.
www.moe.gov.om
á«fhÎμd’G º«∏©àdGh á«HÎdG IQGRh áHGƒH
É¡©ÑàJ »àdG ¢ùjQóàdG á≤jôW ‘ ∫ƒ– º«∏©àdG IQGOEG Ωɶf ó©j
.º«∏©àdGh á«HÎdG IQGRh
πYÉØàdGh ácQÉ°ûŸG áÑ∏£dG ™«£à°ùj ΩɶædG Gòg ∫ÓN øe
.ádÉ©ah á©à‡ ¥ô£H º∏©àdGh á©HÉàŸGh
ácQÉ°ûeh º¡JGÈNh º¡àaô©e π«°UƒàH ¿ƒ°SQóŸG Ωƒ≤j
á«°VGÎaG ±ƒØ°U ∫ÓN øe ,á«°SQóŸG ∫ƒ°üØdG êQÉN É¡«a áÑ∏£dG
.ÊhÎμd’G ™bƒŸG äÉ«æ≤J ΩGóîà°SÉH
www.moe.gov.om :ÊhÎμd’G ™bƒŸG
eLearning التعليم االلكتروني
25
Sultan Qaboos University(SQU):
The only government-funded university in Oman,
uses Moodle and WebCT as the backbone of their
eLearning system. Course contents are available
online for the students, and lecturers can use the
WebCT as their virtual classroom.
www.squ.edu.om
¢SƒHÉb ¿É£∏°ùdG á©eÉL
Ió«MƒdG á«eƒμ◊G á©eÉ÷G »g ¢SƒHÉb ¿É£∏°ùdG á©eÉL Èà©J
ó©H øY á«fhÎμd’G á«Ø°üdG ±ô¨dG êPƒ‰ Ωóîà°ùJ »àdG
å«M ,»ª«∏©àdG É¡eɶæd ¢SÉ°SCÉc Moodle h WebCT ¿ƒ°SQóŸG ™«£à°ùjh áÑ∏£∏d kÉ«fhÎμdG OGƒŸG äÉjƒàfi ôaƒàJ
.á«∏YÉØJ á«°VGÎaG á«Ø°U ±ô¨c WebCT Ωɶf ΩGóîà°SG
www.squ.edu.om :ÊhÎμd’G ™bƒŸG
elearning التعليم االلكتروني
26
Ministry of Higher Education eLearning
System
The Ministry of Higher Education (MoHE) uses
the Blackboard Learning System to provide a
centralised learning platform to facilitate
information sharing and dissemination among
10,000 students enrolled across the many
geographically-spread colleges.
www.mohe.gov.om
‹É©dG º«∏©àdG IQGRƒH ÊhÎμd’G º«∏©àdG Ωɶf
äÉ©eÉ÷Gh äÉ«∏μdG Ö∏ZCG ‘ ‹É©dG º«∏©àdG IQGRh Ωóîà°ùJ
Blackboard learning System Ωɶf É¡d á©HÉàdG
ÌcCG ÚH á∏¡°S á≤jô£H áeƒ∏©ŸGöûf π«¡°ùJ πLCG øe ∂dPh .äÉ«∏μdGh äÉ©eÉ÷G ‘ Ú∏é°ùŸG ÜÓ£dG øe 10^000 øe
www.mohe.gov.om :ÊhÎμd’G ™bƒŸG
elearning التعليم االلكتروني
27
Al Shifa System:
From the Ministry of Health (MOH) this is one of the
most advanced eGovernment applications in the
Sultanate.
This system speeds up medical services and
improves access to health services.
Some of the key modules in the system include;
- Medical Records
- Pharmacy
- SMS Notifications
- Automated Reporting
- Electronic Patient Referral
www.moh.gov.om
AÉØ°ûdG Ωɶf
áeƒμ◊G äÉ≤«Ñ£J çóMCG øe ó©j áë°üdG IQGRƒH êÓ©dG Ωɶf
. áæ£∏°ùdG ‘ á«fhÎμd’G
äÉeóÿG ≈∏Y ∫ƒ°ü◊G ‘ ´GöSE’G ≈∏Y ΩɶædG Gòg πª©j
.á«ë°üdG
: »∏j Ée πª°ûJ ΩɶædG ‘ á«°ù«FôdG äGóMƒdG ¢†©H -
»Ñ£dG πé°ùdG -
á«dó«°üdG -
IÒ°ü≤dG á«°üædG πFÉ°SôdÉH äGQÉ©°TEG -
‹B’G ΩÓ©à°S’G Ωɶf -
kÉ«fhÎμdG ≈°VôŸG πjƒ– -
www.moh.gov.om :ÊhÎμd’G ™bƒŸG
eHealth الخدمات الصحية االلكترونية
27
28
Human Resource Management System
(HRMS)
An initiative by the Ministry of Civil Service (MoCS),
the system links workflow within HR departments in
all 39 government entities.
The integrated HR database enables government
entities to get accurate information, reports and
statistics to support their operations.
The eRecruitment module integrates the SMS
technology to enable citizens (coming from
different regions in Oman) to apply for jobs in the
civil service easily and effectively.
ájöûÑdG OQGƒŸG IQGOEG Ωɶf
ΩɶædG Gòg Ωƒ≤j å«M , á«fóŸG áeóÿG IQGRh É¡àæÑJ IQOÉÑe »g
á°ù°SDƒe 39 ‘ ájöûÑdG OQGƒŸG äGQGOEG πNGO πª©dG §HôH
.á«eƒμM
äÉ°ù°SDƒª∏d IQƒ£àŸG ájöûÑdG OQGƒŸG äÉfÉ«H óYGƒb ôaƒj
äGAÉ°üMEGh ôjQÉ≤Jh äÉeƒ∏©e ≈∏Y ∫ƒ°üë∏d á«eƒμ◊G
.ɡࣰûfCGh É¡JÉ«∏ªY ºYód á≤«bO
πFÉ°SôdG á«æ≤J ≈∏Y ÊhÎμd’G ∞«XƒàdG Ωɶf πª°ûj
áæ£∏°ùdG AÉLQCG ™«ªL ‘ ÚæWGƒŸG Úμªàd IÒ°ü≤dG á«°üædG
.á«dÉ©ah ádƒ¡°ùH á«fóŸG áeóÿG ∞FÉXƒd Ωó≤àdG øe
eEmployment التوظيف االلكتروني
29
Ministry of Manpower (MOMP) Web Portal
The portal contains comprehensive database
of national manpower through the National
Manpower Registration (NMR) System.
Companies can apply for any vacancy with
the MOMP online or manually at any of the Ministry
offices.
Job seekers can upload their CVs and contact the
employees directly. The MOMP Web Portal won the
eOman Award 2009 in the eMaturity category
www.momp.gov.om
á∏eÉ©dG iƒ≤dG IQGRh áHGƒH
iƒ≤∏d á∏eÉ°T äÉfÉ«H IóYÉb ≈∏Y áHGƒÑdG √òg …ƒà–
.ÊhÎμdG π«é°ùJ Ωɶf ∫ÓN øe á«æWƒdG á∏eÉ©dG
É¡jód IôZÉ°ûdG ∞FÉXƒdG øY ¿ÓYE’G äÉcöûdG ™«£à°ùJ
. IQGRƒdG ÖJÉμe øe …CG ‘ áHGƒÑdG √òg ÈY kÉjhój hCG kÉ«fhÎμdG
á«JGòdG ºgÒ°S 𫪖 πª©dG øY ¿ƒãMÉÑdG ™«£à°ùj ɪc
áHGƒÑdG √òg ÈYh ,πª©dG ÜÉë°UCG ™e IöTÉÑe π°UGƒàdGh
2009 ᫪bôdG ¿ÉªY IõFÉL ≈∏Y á∏eÉ©dG iƒ≤dG IQGRh â∏°üM
.É«fhÎμdG IQƒ£àe á°ù°SDƒe π°†aCÉc
www.momp.gov.om :ÊhÎμd’G ™bƒŸG
eemployment التوظيف االلكتروني
30
Oman National Computer Emergency
Response Center (CERT)
The CERT is a vital component of the Sultanate’s IT
strategy.
It aims to create adequate cyber security
awareness as well as to respond to security
incidents in a timely manner.
á«JÉeƒ∏©ŸG áeÓ°ù∏d »æWƒdG õcôŸG
.᫪bôdG ¿ÉªY á«é«JGΰSG øª°V Éjƒ«M GöüæY õcôŸG Gòg ó©j
áHÉéà°S’Gh äÉeƒ∏©ŸG øeCÉH »YƒdG õjõ©J ¤EG õcôŸG ±ó¡j
‘ äÉeƒ∏©ŸG áeÓ°Sh øeCÉH ≥∏©àJ »àdG á«æeC’G çOGƒë∏d
.Ö°SÉæŸG âbƒdG
Enabling
ICT
تمكي المجتمع في مجال تقنية المعلومات واالتصاالت
31
National Data Center (NDC)
The NDC houses critical government IT systems
and data for operational readiness.
These agencies can either house their main IT
applications or utlized the NDC as their Disaster
Recovery site .
»æWƒdG äÉfÉ«ÑdG õcôe
‘ áeÉg á«eƒμM äÉfÉ«Hh ᪶fCG »æWƒdG äÉfÉ«ÑdG õcôe º°†j
.á«dÉY ájõgÉéH ™àªàJ äÉeƒ∏©ŸG á«æ≤J
É¡JÉ≤«Ñ£J ΩGóîà°SG á«eƒμ◊G äÉÄ«¡dGh äÉ°ù°SDƒŸG ™«£à°ùJ
øe óë∏d õcôŸG èeGÈH áfÉ©à°S’G hG ∫ÉéŸG Gòg ‘ á«æ≤àdG
.çQGƒμdG QÉKBG
enabling
ict
تمكي المجتمع في مجال تقنية المعلومات واالتصاالت
32
National ePayment Gateway
The National ePayment Gateway (ePG) enable
secured online payments (ePayments) to facilitate
business transaction.
These are some companies and organisations
that utlilise the ePG for B2B and G2C transactions.
– Internet auction site - www.omanbay.com
– Telecom companies
– Pay traffic fine - www.rop.gov.om
(Traffic Offence Payment won eOman Award
2009 in the e-service Category)
– Donate online - www.onlinedonations.org.om
(Donations Portal For Charitable Organizations
won the Arab eContent Award 2009)
– Insure online with National Life and General
Insurance company
– eBanking at Bank Dhofar, Bank Muscat and
National Bank of Oman
ÊhÎμd’G ™aódG áHGƒH
ájQÉéàdG äÓeÉ©àdG π«¡°ùJ ≈∏Y ÊhÎμd’G ™aódG áHGƒH πª©J
™aódG Ωɶf ΩGóîà°SÉH oÉ«dÉM äÉÄ«¡dGh äÉcöûdG ¢†©H Ωƒ≤J
ÚHh ájQÉéàdG äÉ°ù°SDƒŸG ÚH ádOÉÑàŸG äÓeÉ©ª∏d ÊhÎμd’G
: »∏j Ée πª°ûJ »àdGh ÚæWGƒŸGh á«eƒμ◊G äÉ¡÷G
âfÎf’G ≈∏Y »æ∏©dG OGõŸÉH ™«ÑdG ™bƒe -
www.omanbay.com
ä’É°üJ’G äÉcöT -
√òg â∏°üM óbh) ájQhôŸG äÉØdÉîŸG ójó°ùJ -
áÄa øY ᫪bôdG ¿ÉªY IõFÉL ≈∏Y áeóÿG
www.rop.gov.com (á«fhÎμdG áeóN π°†aCG
â∏°üM óbh ) ájÒÿG äÉ«©ªé∏d äÉYÈàdG áHGƒH -
iƒàëª∏d á«Hô©dG IõFÉ÷G ≈∏Y áHGƒÑdG √òg
(ÊhÎμdG iƒàfi π°†aCG áÄa øY ÊhÎμd’G
ΩÉ©dG ÚeCÉàdGh IÉ«◊G ≈∏Y ÚeÉà`dG äÉcöT -
øe OóY ‘ á«fhÎμd’G á«aöüŸG äÉeóÿG -
¿ÉªY ∂æHh ,§≤°ùe ∂æH ,QÉØX ∂æH :É¡æe ∑ƒæÑdG
»æWƒdG
enabling
ict
تمكي المجتمع في مجال تقنية المعلومات واالتصاالت
33
Unified Government Network
It is a nation-wide telecommunication
infrastructure interconnecting government
agencies.
121 sites have currently been linked to the network.
IóMƒŸG á«eƒμ◊G áμÑ°ûdG
ÚH §HôJ á«æWh ä’É°üJG á«æH »g IóMƒŸG á«eƒμ◊G áμÑ°ûdG
.áæ£∏°ùdG AÉLQCG áaÉc ‘ á«eƒμ◊G äÉ¡÷G
.¿B’G ≈àM áμÑ°ûdÉH kÉ©bƒe 121 §HQ ”
enabling
ict
تمكي المجتمع في مجال تقنية المعلومات واالتصاالت
34
Telecommunications Regulatory Authority
(TRA) SMS Services
Designed to make it easier for companies and
dealers to access to information related to
telecom activities.
The TRA shall send an SMS to dealers to inform
them of:
- Completed transactions (registrations/renewal)
- Notice of intent to terminate telecom activity
The TRA can also use the SMS function as a way to
inform the public on regulatory developments.
www.tra.gov.om
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enabling
ict
تمكي المجتمع في مجال تقنية المعلومات واالتصاالت
35
OmanMobile:
Online Services allow customers to view their bills,
pay them and do lot more at the click of a mouse
and follow simple steps whenever and wherever
they wish with complete confidence and security.
With the development of Oman Mobile’s 3.5G
network, education has been given a helping
hand. Used by students and teachers, the 3.5G
services provide affordable and reliable
high-speed Internet service.
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. ¿ÉeCGh á≤K
, πjÉHƒe ¿ÉªY øe 3.5G ådÉãdG π«÷G äÉeóN Qƒ£J ™e
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eServices in the
Private Sector
الخدمات االلكترونية في القطاع الخاص
36
Nawras
With MyNawras self-care services, customers can
view their telephone bills and prepaid balance,
pay and recharge them and do lot more at the
click of a mouse - whenever and wherever you
wish with complete confidence and security.
Oman Air SMS Services
Nawras connects its customer to the nation’s
airline by providing access to the Oman Air SMS
service.
All passengers or travel agents willing to check
flight schedules, seat availability or even enquire
about a fare can do so just by sending an
SMS to 90910.
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.90910 ºbôdG
eServices in the
Private Sector
الخدمات االلكترونية في القطاع الخاص