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FINAL PROJECT REPORT
STUDY THE EFFECTIVENESS OF TALENT MANAGEMENTPRACTICES ACROSS VARIOUS ORGANISATIONS
SUBMITTED TO PUNJAB TECHNICAL UNIVERSITY
IN PARTIAL FULFILLMENT OF THE REQUIREMENT
FOR THE DEGREE
OF
MASTER OF BUSINESS ADMINISTRATION
Submitted By:
NAVDEEP KAUR
ROLL NO.-
(SPECIALIZATION: - HUMAN RESOURCE &IT)
DIPS INSTITUTE OF MANAGEMENT & TECHNOLOGY
JALANDHAR
AFFILIATED TO PUNJAB TECHNICAL UNIVERSITY JALANDHAR
!"#$-#%
DECLARATION1
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I ' *+,/*+ ',01 +234, '4 ' 5*43 6,782 ,67, 09+ 7 91 2733/ ..
DIPS I* 75 M4*4/9* & T2'*737/1 * 64,43 53539* 57, ' D/, 75 M4, 75
B* A+9*,47* S+1 ' E552;* 75 T43* M4*4/9* P,422 A2,7V4,7 O,/4*47*< 4 ,3 75 91 7=* =7,> *+, 27**7 /+4*2 4*+ >*+ 27-
76,47* 75 7, 2733/ 54231 990, M. M/'4 S'4,94. I '4; *7 09+ '
,4**/ ,67, 7 4*1 7', *;,1 57, ' 4=4,+ 75 +/,.
NAVDEEP KAUR
2
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CERTIFICATE OF GUIDE
T' 7 2,51 '4 ' 6,782 *3+ S+1 ' E552;* 75 T43* M4*4/9*
P,422 A2,7 V4,7 O,/4*47*< 09+ 4 4 5*43 6,782 ,67, 75 '
,?,9* 57, ' +/, 75 MBA 45534+ 7 ' P*840 T2'*243 U*;,1
J434*+'4, 4 =7,> 24,,+ 7 01 N4;+6 >4, R733. N7. *+, 91 6,;7* &
/+4*2.
P,782 G+
(Ms Me!"# S"#$m#)
3
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AC%NO&LEDGEMENT
R4,2' 4* *+3 724* 4*+ 7* ,?, /+4*2 4*+ 667, 01 ;,43 *+;+43
* 7,+, 7 +,; 7 4 '4*+ 533 75 64,3 5,79 +6'. I +5523 7 42>*7=3+/ 7
6,27 4 +0 4 '4 75 34,**/ 4 ' 7*31 +0 '4 +5523 7 ,641 @26
',7/' /,4+.
I 4> ' 6,;3/ 7 641 91 +6 466,247* 4*+ '4, '4*> 7 433 91 42',
75 DIPS JALANDHAR ='7 27*4* /+4*2 *07*++ 7,2 75 *6,47* 57,
. I =73+ 3> 7 @6, 91 *2, '4*> 7 91 P,782 /+ Ms Me!"# s"#$m#
='7 6,7;++ 9 ;43403 */' 7* 91 762 4*+ '36+ 9 7 234,31 2'43> 7 91
4,4 75 +1.
L4 0 *7 ' 34 I =73+ 4> ' 7667,*1 7 '4*> 91 64,* 5,*+ 4*+ 433
'7 ;03 4*+ *;03 '4*+ '4 27*,0+ 7 94> ' 6,782 4 22.
T'4*> 17
(N4;+6 K4,)
E'ECUTIVE SUMMARY4
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T' 082 75 43*< 92' * ' *= 7+41. D97/,46'2 6,7827* 67* 7 4
279*/ '7,4/ 75 >33 * 94*1 *+, 4*+ 79 27964* 4, 43,4+1 53*/
' 6*2'. O', ,27/* '4 4 /*524* 67,7* 75 ', =7,>57,2 624331 4*7, 34+, 3;3 6,796*/ 27*2,* 407 =', '1 =33 5*+ 4*+ +;376 '
*@ /*,47* 75 94*4/, 4*+ >1 27*,07, *++ 7 34+ ', 27964*.
G37043 0* *;,7*9* /; *= 94**/ 4*+ ,/*21 7 ' *77* 75 43*
94*4/9*. C7964* 4031 7 2796 552;31 * ,9 75 27 ?431
,;2 7, **7;47* +6*+ 7* '4;*/ *7/' 75 ' ,/' 6763 =' ' ,/'
>33 +6371+ * ' 466,76,4 37247* 4 466,76,4 67* * 9. T7 +7 '4
27964* '4; 7 *+,4*+ 4*+ +5* ', 43* *+ * ' 27*@ 75 ',
0* /743 4*+ 03+ 6,42243 37*/-,9 634* 7 7,2 +;376 4*+ ,4* '4
43* ='* 4*+ =', *++. E4,3, 97, *57,943 466,742' 7 5*+*/ 4*+
94*4/*/ 43* 4, *7 3>31 7 =7,> * ' 27963@ *;,7*9*. T' 2'4*/*/
*4, 75 ' =7,>6342 4*+ =7,>57,2 2'4,42,+ 01 27**43 97;9* 75
870 4*+ 6763 4,7*+ ' =7,3+ 2433 57, 4 '/'31 634**+ 4*+ ,/7,7 466,742' 7
+*51*/ +;376*/ +6371*/ 4*+ ,=4,+*/ 43*.
T7 ;434 ' 2,,* 4 75 ' 4, * ' 4,4 I 572+ 7* 43* 94*4/9*
6,422 * 91 ,4,2' 6,782. T' ,67, +43 ' 7;,4,2'*/ 5,49=7,> 57,
+5**/ 4*+ *+,4*+*/ 43* 94*4/9* ;737* 75 43* 94*4/9* 572
75 43* 94*4/9* 6,72 75 43* 94*4/9* 4*+ 2'433*/ 542+ 57,
94*4/*/ 43*. I 27;, ' >1 5*+*/ 4*+ 27*237* 4*+ ' 94*
,2799*+47* '4 '4; 0* +,4=* 5,79 ' ,3 5,79 ' ,;1 75 7;, "
94*4/,. I 437 *23+ @,42 5,79 ' 24 + 4,23 4*+ 2799* 5,79
' @*; 3,4, ,;=
5
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TABLE OF CONTENTS
6
C"#(te$ )* C*)te)ts P#!e )*
A2>*7=3+/9*
E@2; 994,1
# I*,7+27* -
! R;= 75 L,4, -$#
R4,2' M'7+737/1 $!-$$
$ A*431 4*+ I*,6,47* $%-%$
% R2799*+47* %%-%
C7*237* %-%
B037/,46'1 %
A**@, "
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CHAPTER-#
INTRODUCTION
T' 0/***/ 75 ' 87,*1 =33 76* 6 =' ' *,7+27* 75 T43* M4*4/9*
4*+ +;3769*.
7
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++ TALENT MANAGEMENT
F7, ' 6,67 75 ' ,4,2' = 4, +5**/ 43* 94*4/9* 4 57337=:
, T#-e)t m#)#!eme)t is t"e #dditi*)#- m#)#!eme)t ($*.esses #)d *((*$tu)ities t"#t
#$e m#de #/#i-#b-e t* (e*(-e i) t"e *$!#)is#ti*) 0"* #$e .*)side$ed t* be 1t#-e)t23
E;,1 7,/4*47* '4 4 43* 94*4/9* 19 ='', ,27/* 7, *7.
S79'*/ '466* 7 ' 43*+ 6763 * 4* 7,/4*47* ='', '1 4, 0*/
+;376+ 4*+ 97;4+ 7, ='', '1 4, 0*/ 53+ 4*+ */32+ * ,9 75
+;3769* 7667,*.
T' +5*7* 75 43* 24* 437 ;4,1 0=* 7,/4*47* 7, ='* '49
7,/4*47* 7;, 9. M4*1 7,/4*47* > 7 946 *+;+43 42,7' 7,/4*47*
* ,9 75 6,57,94*2 4*+ 67*43 4*+ '7 ='7 4,+*5+ 4 '/' 6,57,9,
=' '/' 67*43 ='7 4, 97 75* ' 572 7543* 94*4/9*.
' 0* /7*/ /37043 4*+ 27967* 0279*/ ** ', 97**/
6,, 7* 7,/4*47* 7 +3;, 97, 4*+ 0, '4* 057,. O,/4*47* ',57,
*+ 7 0 403 7 +;376 4*+ +6371 6763 ='7 24* 4,234 ' 647* 4*+ ;7* 75
' 7,/4*47* 4*+ 94> 49 =' ' *,/1 7 6,57,9 4 92' '/', 3;3.
T' 6763 03+ 4*+ +,; ' >*7=3+/ 4 75 4 27,67,47* ' ;43 75 ='2'
'4 0* 403'+ 7 0 94*1 9 97, '4* ' 4*/03. T' 246421 75 4*
7,/4*47* 7 ', +;376 4*+ ,4* 43* ',57, ' 97 2,243 0*
6,72 4*+ 6,7,1 7* ' CEO 4/*+4.
T43* 94*4/9* 963 ,27/**/ 4 6,7* *',* >33 ,4 6,7*431 4*+
755,*/ '9 4 942'*/ 870. E;,1 6,7* '4 4 *? 43* '4 4 64,234, 870
6,753 4*+ 4*1 7', 677* =33 24 +27957,. I ' 870 75 '
M4*4/9*64,234,31 ' HR D64,9* 7 6342 24*++4 =' 6,+*2 4*+
247*. A =,7*/ 5 =33 ,3 * 5,', ',*/ ,-,4**/ 4*+ 7', =453 42;.
T43* M4*4/9* 0*5243 7 07' ' 7,/4*47* 4*+ ' 96371.
T'7,/4*47* 0*5 5,79: I*2,4+ 6,7+2;1 4*+ 2464031 4 0,
3*>4/0=* *+;+43 557, 4*+ 0* /743 27999* 75 ;43+ 96371
8
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,+2+ ,*7;, *2,4+ 0*2' ,*/' 4*+ 4 0, 5 0=* 6763 870 4*+
>33. E96371 0*5 5,79: H/', 97;47* 4*+ 27999* 24,, +;3769*
*2,4+ >*7=3+/ 407 4*+ 27*,07* 7 27964*1 /743 4*+ 97;47* 4*+
870 45427*.
I* ' +41 75 '/'31 2796; =7,3+ =', 2'4*/ ' 7*31 27*4* 5427,
967,4* 57, 4* 7,/4*47* 7 +;376 ' 97 967,4* ,7,2 75 433 ' H94*
R7,2. I* ' /37043+ =7,3+ 7*31 ' H94* R7,2 '4 24* 6,7;+ 4*
7,/4*47* ' 2796; +/ 024 *+, ' *= ,4+ 4/,9* 2'*737/1
24* 0 431 ,4*5,,+ 5,79 7* 27*,1 7 4*7', 4*+ ', *7 +4,' 57, 7,2 75
2'46 5*4*2. B ' 43*+ =7,>57,2 '4 ;,1 '4,+ 7 5*+. T' 0//
6,7039 '7= 7 ,4* ' 6,* =7,>57,2 4*+ 76 '9 5,79 ?*/
+4 THE EVOLUTION OF TALENT MANAGEMENT
F72 R63429* P34***/
B*5 T42243
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9
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F72 R63429* T43* P773B*5 T42243 F3@031
L4+,'6 HR HR L*
O* T' J70
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L42> 75 94*4/, 4227*4031 57, 96371 +;3769*
N*0 T#-e)t M#)#!eme)t
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B*5 T42243 F3@031 S,4/2
L4+,'6 HR HR L* CEO HR
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M*7,*/
T95,49 # 1, # 1, % 1,
10
TO
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+5 IMPORTANCE OF TALENT MANAGEMENT
F, 3 377> 4 79 75 ' ,47* 57, ' 967,4*2 75 43* 94*4/9*.
G-*b#-i6#ti*): N7= 57, 4*1 870>, ' ='73 =7,3+ ' 67*43 6342 7 5*+963719*. O* 24* >*7= ' 7667,* 4;43403 * 4*1 64, 75 ' =7,3+ 431 4*+
' *90, 75 43* >, '4 437 *2,4+.
I).$e#sed C*m(etiti*): I*2,4+ 27967* * ' 94,> 6342 '4 *24+ '
*+ 57, 27**31 /77+ 6,57,94*2 7* ' + 75 7,/4*47*. T' '4; 94+ '
27964* 7 6 * 433 557, 7 ', 4*+ ,4* ' 0 43* * ' ,62; 53+ 75
76,47*.
I).$e#si)! %)*0-ed!e: T' >*7=3+/ ,4 '4 *24+ ' ,4**/ 75 '7 43*
='2' '4; ' 4031 7 4934 *= 2'*737/ 4*+ >*7=3+/ ='2' 4, /,7=*/
4 4 642 *;, * 057,.
T43* 94*4/9* (TM) 0,*/ 7/', 4 *90, 75 967,4* '94* ,7,2 (HR)
4*+ 94*4/9* *4;. O,/4*47* '4 57,94331 +2+ 7 94*4/ ', 43*
*+, 4> 4 ,4/2 4*431 75 ', 2, ,* HR 6,72. T' 7 *, '4 4 27-
7,+*4+ 6,57,94*2 7,*+ 466,742' 4+76+. Q 75 * 7,/4*47* 4+76*/
4 TM 466,742' =33 572 7* 277,+*4*/ 4*+ */,4*/:
R2,9* - *,*/ ' ,/' 6763 4, 4,42+ 7 ' 7,/4*47*.
R*7* - +;376*/ 4*+ 9639**/ 6,422 '4 ,=4,+ 4*+ 667, 96371.
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*23+*/ 5+042> 94,9*
11
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7,>57,2 634***/ - 634***/ 57, 0* 4*+ /*,43 2'4*/ *23+*/ ' 73+,
=7,>57,2 4*+ 2,,* 5, >33 '7,4/.
C3, - +;3769* 75 4 67; 6,7/,; 4*+ '/' 6,57,94*2 =41 75
76,4*/ .
A* 967,4* 6 7 +*51 ' 455 7, 96371 (6763 4*+ 677*) '4 4,
2,243 7 ' 7,/4*47*. T'1 +7 *7 *24,31 '4; 7 0 *7, 455 990,. M4*1
7,/4*47* 37 4 37 75 7,/4*47*43 >*7=3+/ * ' +7=**/ @,2 75 4 5=
14, 4/7. T' 9642 75 ' 37 =4 *7 99+431 4664,*. H7=;, ++ *7 4>
37*/ 57, 94*1 27964* 7 ,43 ', 94> ='* '1 ++ *7 '4; 6763 =' '
>*7=3+/ 4*+ >33 7 ', 4*264 7, 73; 6,7039 '4 4,7.
T' 2,,* +27* 407 >33 '7,4/ 4*+ ' 4/*/ 676347* 4, 437 '36*/
7,/4*47* 7 572 7* ' 43* 94*4/9* . I 941 *7 0 6703 7 9631 /7
7 4*+ ,2, *= 6763 7 9 76,47*43 *+. M4*1 34+*/ 27964* '4;
+2++ 7 +;376 ', 7=* 6763 ,4', '4* ,1*/ 7 ' , 5331 >33+ =7,>,. I*
994,1 ;,1 7,/4*47* '73+ 0 9639**/ 43* 94*4/9* 6,*263 4*+
466,742'.
+7 %EY BUSINESS PROCESSEST' 57337=*/ 94,@ 466,76,431 +5* >1 0* 6,72 57, 4* 7,/4*47*:
12
I m p a c t o n s h a r e h
o l d e r
High
Low
Impact on customers
High Low
Key Business
Processes
Service ProcessesSupport Processes
Leveraging
Processes
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T43* 94*4/9* 4 >1 0* 6,72 4*+ 3> 4*1 0* 6,72 4> *64*+ /*,4 76.
T#-e)t M#)#!eme)t /8s T$#diti*)#- HR A(($*#."
T,4+7*43 HR 19 466,742' 6763 +;3769* 5,79 ' 6,62; 75 +;376*/
2796*2 * ' 7,/4*47*. T' 24* 424331 0 4 ,>-6,7* 466,742' 624331
57, 27964* 76,4*/ * 54 ;73;*/ *+, *2 2796*2 0279 ,+*+4*
=' 9 4*+ *= 2796*2 *+ 7 0 +;376+. T' 7;, 9 ' *,
466,742' 7 +;3769* 75 6763 9/' 0 ,*+,+ 7073 2433*/ 57, ,'*>*/ '
*, +;3769* *4;.
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+;376*/ 24642. C4642 4, ' 042 DNA 75 4* 7,/4*47* 4*+ 437 75 *+;+43 67*43. I* 542 ' 57337=*/ 466,76,431 +2,0 ' ,73 75 43*
94*4/9*:
D N A
P*i)t *9 De(#$tu$e N#/i!#ti*) P*i)t *9 A$$i/#-
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A3/**/ *+;+43;43 4*+ ;7* ='7,/4*47*43 ;434*+ ;7*
C34, *+,4*+*/ 75 ' ;4,+,73 ='* ' 7,/4*47* 4*+466,247* 75 ' ;43-4++7*5,79 35 4*+ 7', 34+*/ 7
03+*/ 4 23, 75 , '4,*/4*+ 49 7,*47*
13
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A9* 75 43* 7 6,753 ' 3;3 7524642 4*+ 752796*2 67+
='* ' 7,/4*47*
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I*+;+43 /,7=' 7 9 4*+4226 ;4,+ *2,9*43 4*+,4*57,947*43 ,73 * 4* 7;,4332*4,7 75 42>*7=3+/+ *+ 57,
2'4*/G46 4*431 4*++*5247* 75+;3769* 64'
H36*/ *+;+43,43 ', 533 67*43',7/' 34,**/ 4*++;3769*
D;376+ *+;+43 *403*/ 0,4>',7/' 6,57,94*2
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94*4/9* 19 ='3 433 4, >*/ 7 42'; 79 57,9 75 43* 94*4/9*.
T' ,532 ' ,4/2 7082; 75 ' 43* 94*4/9* 19. T' '46 ' =41
* ='2' ' 43* 94*4/9* 19 ;=+ 9639*+ 4*+ 6 *7 76,47*
2' '4 ' 49 42;1 24* ,3 * 4 +55,* 427* 4*+7, 7279 +6*+*/ 7*
' 6,62; 96371+.
T', ' process perspective ='2' 6,767 '4 *23+ 433 6,72 *++ 7
769 6763 ='* 4* 7,/4*47* (F4,31 !""%). T' 6,62; 03; '4 '
5, 22 75 ' 27964*1 04+ 7* '4;*/ ' ,/' 43* 7 94*4/*/ 4*+
*,,*/ 43* 64, 75 ' ;,1 +41 6,72 75 7,/4*47*43 35.
T', ' cultural perspective '4 03; 43* 94*4/9* 4 9*+
(C,394* !""$) 4*+ '4 17 9 03; '4 43* *++ 57, 22
(M2'43 H4*+53+-J7* & A@3,7+ !""#) T' 24* 0 * =', ;,1 *+;+43
+6*+* 7* ', 43* 57, 22 + 7 ' *4, 75 ' 94,> * ='2' '1 76,4
4*+ 16243 75 7,/4*47* =', ', 4 5, *,*43 3407, 94,> ='
4/*9* 0*/ 433724+ 4227,+*/ 7 '7= =33 '1 6,57,9+ 7* ', 34
4/*9*. A3,*4;31 ' 24* 0 4* 7,/4*47* =', ' +;3769* 75 ;,1
*+;+43 43* 64,497* 4*+ 466,24+ 4*+ 4337=*/ 6763 7 @637, 4*+
+;376 ', 43* 0279 64, 75 ' =7,> ,7*.
T', ' competitive perspective ='2' *+,6**+ 01 ' 035 '4 43*
94*4/9* 407 +*51*/ 43*+ 6763 5*+*/ 7 ='4 '1 =4* 4*+ /;*/
7 '9 5 *7 17, 27967, =33 (77+,55 !""). T' *+ 7 0 ' +543
14
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6,62; 5 *7 7', 6,62; 4>* 5 7*31 4 4 ,*7* ,4/1. I 437 * *
' 6,757*43 ,;2 5,9 =', '1 /*,4331 4+76 ' 2796; 466,742'
024 ', 0* 6,7677* 04+ 7* ' 43* 75 ', 6763.
T', ' developmental perspective '4 6,767 43* 94*4/9* 407
4223,4+ +;3769* 64' 57, ' '/' 67*43 96371 (327@ !""%)
46631*/ ' 49 6,7*43 +;3769* 6,72 7 ;,17* * ' 7,/4*47* 0
4223,4*/ ' 6,72 57, '/' 67*43. H*2 ' 572 7* +;376*/ '/'
67*43 7, 43* 97, ?2>31 '4* 7',.
T', ' 97, /*,43 HR planning perspective ='2' 2349 43* 94*4/9*
407 '4;*/ ' ,/' 6763 942'+ 7 ' ,/' 870 4 ',/' 9 4*+ +7*/ '
,/' '*/ (M2'4 !""$). T' 75* +*5+ ='27964* 2,,*31 @6,*2*/
,46+ /,7=' ='2' 7 79 @* +,;*/ '43* 94*4/9* 19 4*+ 7*2 '1
0279 97, 403 * ,9 75 7576,47* ', 6,62; 9/' 2'4*/.
S227* 634***/ *+ 7 0 97,6,79** * 7,/4*47* 4>*/ ' 466,742'.
F*4331 ', ' change management perspective ='2' ' 43* 94*4/9*
6,72 4 4 +,;, 75 2'4*/ * ' 7,/4*47* */ ' 43* 94*4/9* 19 4
64, 75 ' =+, ,4/2 HR *4; 57, 7,/4*47*43 2'4*/ (L4=3, !""%). T' 24*
', 0 4 94* 75 90++*/ ' 43* 94*4/9* 19 * ' 7,/4*47* 4 64,
75 4 0,74+, 2'4*/ 6,72 7, 24* 6 4++7*43 6,, 7* ' 43* 94*4/9*
6,72 5 ', =+6,4+ ,4*2 7 ' 2'4*/ 6,72.
T' ;4,7 6,62; 4*+ =41 * ='2' '1 941 9642 7* HR 6,422 4, 73*+* 403 # 037=. A* 7,/4*47* 941 '5 6,62; 7;, 9 * 4227,+4*2 ='
2'4*/ * ' 7,/4*47* ,4/1 4*+ *++ ' +;3769* 4*+ 90++*/ 75 '
43* 94*4/9* 19 35. T' 23,43 6,62; =73+ 0 @2+*/31 +5523
7 42'; 4 4 4,*/ 67* ='* *,7+2*/ 43* 94*4/9* 0 941 0 =', 4*
7,/4*47* =73+ **+ 7 0 * 4 *90, 75 14, 45, +;376*/ 4 +;3769* 7,
HR 634***/ 6,62; 57, @4963.
15
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P,62; C7, 035 R2,9*& S327*
R*7* S227*P34***/
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P,72 I*23+ 433 6,72 7769 6763.
C796*2 04+27**466,742'.
G77+ 7* 6,72 2'4 =7,>-35
0434*2& *,*25427, '494> 6763 53'1 037*/.
R7* ,;= 6,72 04+7* 6,57,94*2,;= 2123.
PDP 4*++;3769*,;= 4 64,75 6,57,94*294*4/9*.M410 79*+;+43*,;*7*.
C3,43 B35 '4 43* *++ 57, 22.
L77> 57, ,4=43*. A337=*,7+27*5,79 *-'7.
A337= 6763' 5,+79 7+97*,4', 43*
4*+ 7 22+4*+ 543.
D;376*-'7 5
6703 5 *7377> 7+.
I*+;+43*/74', 7=*+;3769*
64'. C742'*/& 9*7,*/4, 4*+4,+.
C796; K6 43*4=41 5,79 '27967*.
P41 ' 0 717 4,42 '
0. P742' ' 0 5,79 '27967*.
G77+ 67633> 7 =7,> =' /77+
6763. A9 7 0 96371, 75 2'72.
G4,+ 7=4,+,*7*
3*/ 6763>*7= ='4 ', 4,/ 870 4,.
B7' 634**+ 4*+7667,*2466,742'4+76+.M*7, + 7
03+ 371431.
D;3769*43 A223,4 '
+;3769* 75 '/' 67*43.
I+4331 7*31
,2, 4 *,1 67* 4*+ '*+;376.
C34,
+;3769* 64' 4*+2'9 7372> '/'
67*43 *724,, 64'.
I+*5+
/,76 =33 0+;376+ 57, 42' 3;3 75 '7,/4*47*.
B7'
634**+ 4*+7667,*2
HR P34***/ R/' 6763 *' ,/' 870 4' ,/' 9.
T4,/ 4,4 75 '7,4/ 42,7' 27964*1.
N90,4*+ ?74466,742'.
T,*7;, @62+97*7,+ 4*+4227*+ 57, *
634*.
D43+ *'79466*/57, *+;+43.
P34**+ *2123 4227,+*/7 0**+.
C'4*/M4*4/9* U 43*94*4/9*7 */4
S> 794;,2> 4*+2'4*/ 4/*
P,782 4*+4/*9*>6 2'4*/
C4* 0 4 07667,*2*4331 *3
C'4*/ 4/*+;376 7',='7 43/*
16
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2'4*/ * '7,/4*47*.
7 87* '7,/4*47*.
4/* 0,*7;, 75 94*41 455 24* 722,.
2'4*/ 90+++.
=' '9 4*+ 0279 '*@ /*,47*75 43*.
T#b-e +: D55,*2 * 76,47*4347* 75 HRM 4227,+*/ 7 43* 94*4/9* 6,62;
+ THE FOCUS OF TALENT MANAGEMENT
A ' '4, 75 43* 94*4/9* +;376*/ ' 57337=*/ *,*2 '94* 24642:
#. C46421 7 34,* (94,+ 4 34,**/ ?7* LQ)
E*'4*2*/ 4* *+;+43 246421 7 34,* 96,7; ' 6,7* 4=4,*. I 4++ 7
' 6,7* ? 7 >*7= 97, 4*+ +3; *7 *=, 4,4. T' 246421 +;376+
01 '732 +247* '4 42' '7= 7 34,* 4* *403*/ *;,7*9* 4*+ /77+
9*7,*/. C46421 7 34,* 2796, 75 ' 57337=*/:
• I*,7627* ' *+;+43 =33*/* 7 377> 042> 4*+ 34,* 4031 7 34,*
5,79 94> 4*+ +*51*/ 4,4 75 96,7;9*.
• R5327* 4*+ 27*96347* ' *+;+43 4031 7 70,; ' 7=* '7/'
427* 4*+ 977*53*/ 4*+ */ ' 4=4,* 7 96,7; 5,', 4*+ 6,57,9
0,.
• G*/ *7 ' 537= ' *+;+43 4031 7 / *7 4 *= @6,*2 4*+ 537=
=' ' @6,*2. I ' 6,7* 2'3+-3> 4031 7 +,; 871 7 75 34,**/.
!. C46421 7 '*> (94,+ 4 27*2643 ?7* CQ)
17
Capacity
to
Learn
Introspect
Reflect &contemplate
Flow
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A* *+;+43 ? 7 >*7= 97, 34+ ' 9*+ 7 2,4 94/. E*'4*2*/ 4*
*+;+43 246421 7 '*> '36 ' 6,7* *7 7*31 4> 34,**/ 7 4 '/', 3;3 75
*332 0 437 96,7; 2,4;1. C46421 7 '*> 2796, 75 ' 57337=*/:
•
A*431 407 4>*/ ' ,/' ?7* 4*+ 0,4>*/ 27963@ '*/ *7 963, 39*.
• C,4;1 407 /*,4*/ *= '7/' 4*+ 0,4>*/ ' @*/ 64,* 75
'7/'.
• J+/9* ,?, 07'. T' ='4 '36 4* *+;+43 4> ?431 +27*.
. C46421 7 ,34 (94,+ 4 ,347*'6 ?7* RQ)
I 967,4* 57, 4* *+;+43 7 0 403 7 ,34 7 ' 34,**/ 4*+ '7/'. T' 34+
' 6,7* 7 0 403 7 ,34 7 7', *+;+43 4*+ ' *;,7*9* 4,7*+ '9. T'
7279 *++ 4 * 75 037*/*/* 4*+ 4* *;,7*9* 75 , 4 '
7,/4*47*43 3;3 4*+ 49 6, 4 ' *+;+43 3;3. C46421 7 ,34 2796, 75
' 57337=*/:
• L**/ ' *+;+43 4031 7 3* =' =4,9' 4*+ ,62. A2; 3**/
5, 75 04 ;4347* 4*+ 6,-27*2;+ *77*.
•
E964'*/ ' 4031 7 6 35 * 797* 3 '7 4*+ /*/ 7 75 7*7=* '7.
18
Capacity
to
Thin
!nalysis
Creativity
"u#gment
Capacity
to
Relate
$mpathi%ing
Listening Trust
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• T, ,?, 4 2790*47* 75 07' 964'*/ 4*+ 3**/. I 407
4'*21 76** 4*+ /***.
$. C46421 7 42 (94,+ 4 427* ?7* AQ)
A27* '7= ' 407; ', 24642 75 4* *+;+43 4, 94*5+. I '
*+;+43 4031 7 *42 ' **7*. F7337=*/ 4, 27967** 75 246421 7 42:
• O,/4**/ ,5, 7 ' *+;+43 4031 7 7,/4* ' 9 4*+ ,7,2 7 4 7
*403 '9 7 27*;, **7* *7 ,431.
• I9639**/ 94* +3/4*/ 4*7* 7 +43 4*+ 572 7* ' ,/' 6,72.
• P,57,9 *+, 6,, 94* ' 4031 7 =7,> *+, 6,, 4*+ 9 27*,4*
4*+ '4*+3 9363 4> ='7 */4; ,.
T' *+;+43 ;43 '36 * +2,9*4*/ 497*/ 43,*4; 4*+ 42 4 ' 0+,72>
57, +27*. T'1 42 4 9363, * *'4*2*/ ' *+;+43 24642 4 /94 75
='2' ,532 ' *+;+43 , 43*.
T':
(LQ CQ RQ AQ) V43 T43*
19
Capacity
to
!ct
rgani%ing
Implementing
'or
un#er
pressure
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+7 THE PROCESS OF TALENT MANAGEMENT
20
(ision
)ission
Strategy
Structure
Roles
Competencies re*uire#
+Selecting an# #eveloping,
I-P.T
Knowle#ge
Tapping the full potential
Breathrough Performance
.TP.T
Talent Management
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O,/4*47* 6,7;+ *+;+43 ' 7667,*1 4*+ 642 57, 6'124331 94*5*/', 43* *7 6,57,94*2 57, 42';*/ *+;+43 4*+ 7,/4*47*43 ;7*. T43*94*5 *7 6,57,94*2 4 57337=:
T43*
V7*M7*S,4/1
S>33 & C796*2
R73 & ,2,
O667,*1
E*27,4/9* & R27/*7*
T,4**/ & D;3769*
C742'*/
A27* P34* & G743
R7,2
P,57,94*2
M4*4/9*
S19
P,57,94*2
21
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T' ' +794* 75 43* 94*4/9* 572 *7 7*31 7* +;3769* 75 *+;+43
*,*2 24642 0 437 7* 23, 03+*/ 4*+ 2'4*/ 94*4/9* 7 6,7;+ '
7', 39* 3+ 407; 57, 94*547* 75 43* *7 6,57,94*2.
T' ,;2 4*+ 27*3*/ 4,4 75 43* 94*4/9* '4 ' 9,/ 4,:
• T43* 466,247*
• P7*43 *'4*29*
• A2?7* 75 43*
• K*7=3+/ 94*4/9*
T#-e)t #(($e.i#ti*) ;TAP<
TAP 572 7* 4*/ ' =41 *+;+43 34,* '*> ,34 7 7', 4*+ 42. T46
+ 7 ;434 ' 24642 2796*2 4*+ ;43 75 *+;+43 57, 49* 75
67*43 57, 24,, +;3769* 4*+ 227* 634***/.
T' *,2431 3*>+ 7 '36*/ 7,/4*47* 946 ', 246421 4*+ 2796*21
,?,9* 4*+ '* 4*/ 43* 7 +,4= 6 *+;+43 +;3769* 634*. T'
43* 6,753*/ ' +7* 57, 7,/4*47* '36 '9 +*51 2,243 2796*2 7 0+;376+ 4*+ 24642 7 0 *'4*2+ * 7,+, 7 9 5, 0* ,?,9* 4*+
42'; 634*.
P*te)ti#- e)"#).eme)t ;PEP<
T' 572 75 PEP 7 2,4 34,**/ @6,*2 4*+ 737* 57, *+;+43 '4 =33
'36 27*;, 43* *7 2796*2. I 437 *;73; +/**/ 34,**/ ;* 4*+
6,72 '4 *'4*2 ' 67*43 75 *+;+43.
T=7 *,*2 27967** PEP 4,:
• C46421 03+*/ 97+3 - ='2' 572 7* *'4*2*/ ' 57, 24642 75
*+;+43
22
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• C796*2 03+*/ 97+3 ='2' 572 7* 6252 4,4 3> 27*3*/ >33
6,7039 73;*/ ,;2 ?431 ,4/2 33*/ 6,72 +/**/ *,;=*/
>33 2.
A.=uisiti*) *9 t#-e)t ;ACT<
A66,742' 7 '36*/ 7,/4*47* 42?, 43* 04+ 7* ' 57337=*/:
• H36*/ 7,/4*47* +5* ,73 57, 6252 34+,'6 677* 04+ 7*
6,5,,+ 5, 4*+ ,4/1
• I+*51*/ ' 2796*2 ,?,+ 57, 42' 75 ' 870
• D,9**/ ' 3;3 75 5*+49*43 24642 75 34,**/ '*>*/ ,34*/ 4*+42*/ *++ 7 42?, ' 2796*2
• D5**/ ' ;43 ='2' 4, *++ 7 +6341 ' +,+ 0'4;7,
• I+*51*/ *+;+43 ='7 =73+ 5 *7 ' 677*
• E*403 7,/4*47* 4*+ *+;+43 7 403' 94331 4226403 27*,42 57,
963719* 4*+ 341 ' 57*+47* 75 =*-=* ,347*'6
%)*0-ed!e M#)#!eme)tA 4+ 4,3, ' +794* 75 43* 94*4/9* *23+ 23,-03+*/ 4*+ 2'4*/
94*4/9*. K*7=3+/ 94*4/9* ,;2 4, 49+ 4 3;,4/*/ >*7=3+/ 57,
6,57,94*2 01 2,4*/ 4* *;,7*9* 57, '4,*/ 01 03+*/ ,. T' 572 75
>*7=3+/ 94*4/9* 7 27**2 6763 4*+ 2'*737/1 7 246, 4*+ '4,* '
42 >*7=3+/ 75 ' 7,/4*47*. B1 94>*/ , ' 04*+=+' 75 2799*247*
>*7=3+/ 94*4/9* *'4*2 '4,*/ 4*+ ',01 2,4 4* 466,76,4 *;,7*9*
57, 43* 7 ,4*34 *7 6,57,94*2.
23
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+> STEPS TO ASSESS TALENT MANAGEMENT PROCESS
T', 4, 57, 6 '4 27964* 24* 4> 7 ?2>31 4 ', 43* 94*4/9*
6,72 4*+ 0/* 96,7;*/ ', 43* 94*4/9* 2796*21:
Ste( + I+*51 K1 R73.
A*431 ' >1 6 * 42' 64, 75 ' 43* 35 2123 (+*5247* 4*+ 4,427*
',*/ 4*+ *23247* 97;47* 4*+ +;3769* 466,443 4*+ ,=4,+ 03+*/ 4*+
4**/ ,347*'6) 4*+ 946 ' >1 6341, 4*+ ', ,73 4*+ ,67*03 7
42' 4/. A, ', /46 * ,67*03 >1 42; '4 *7 7* +,231
4227*403 57, A, ', 7;,3466*/ ,67*03 9363 6763 ,67*03 57,
' 49 42;1 A, ' ,/' 6763 * ' ,/' ,73 A, 3* 94*4/, 6,7;++ ='
27** 4*+ 552; 6,72 /+3* 4*+ 773
Ste( 4 T4> 4* I*;*7,1 75 Y7, T43* M4*4/9* S>33.
I+*51 ' 2,243 >33 *++ 7 6341 ' >1 ,73 * ' 43* 35 2123 552;31.
T7 ='4 @* +7 17, 27964*1 96371 6763 ='7 67 '9 '4 9/' 17 +7
7 96,7; 7, +;376 '9 '4 4, 17 +7*/ *-'7 '4 9/' 0 0,
77,2+ '4 '4; 17 77,2+ '4 17 '73+ +7*/ *-'7
Ste( 5 M4, ' R/' T'*/.
A ' 94, 17 7 ;434 ' 6,57,94*2 75 17, 43* 94*4/9*
6,72 4 42' 35 2123 4/ 2' 4 755,-7-', ,47 4;,4/ *, 75 *= ',
6,57,94*2 ,4*>*/ >33 5 7 870 ,?,9* 2. '4 +44 4, 17 246,*/ 4*+
,67,*/ D7 5+ +,231 *7 4 *,6, 43* 27,24,+ H7= +7 ' 94,43/* =' 17, 7;,433 43* 94*4/9* ,4/1
Ste( 7 S U6 4 P,72-+ F+042> L776.
E;,17* 94*4/*/ 43* *+ 7 *+,4*+ ' 0/ 62, 4*+ 7 27**2 ', ,73
4*+ ,67*03 7 ' 7;,433 7082; 75 ' 6,72. H7= +44 246,+ * 42'
24
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4/ 75 ' 35 2123 ,67,+ 4*+ 2799*24+ H7= 4, >*7=3+/ 4*+ @6,*2
'4,+ 42,7 ' 6,72 ', 4, ' *57,947* /46 4*+ 9+ 2799*247*
H7= 92' 5+042> 57,94331 246,+ 4*+ 2799*24+ ;, *57,94331 +2+
497*/ 455 '4 >1 427* 9/' 17 4> 7 96,7; 17, 5+042> 92'4*9
' 7 92' 75 ' 27 4*+ 6,57,94*2 75 4 0* *7= +6*+* 7* 6763 *
9 94*4/*/ '9 0249 4 27, 2796*21 75 17, 7,/4*47*
+? C"#--e)!es
T' 2'433*/ 75 43* 94*4/9* '4 =7 542 7 . F, '7= 7 5*+ *= 6763
4*+ 27*+ '7= 7 ,4* ' 6,* =7,>57,2. E42' 75 ' 2'433*/ '4 7 0 42>3+
* ' 97 552* =41 6703.
T"e Fi$st C"#--e)!e @ &"e$e t* 9i)d )e0 t#-e)t
A33 ' 7,/4*47* 4, 5*+*/ 374+ 75 0* 7667,* 4*+ 27*?*31 ',
,;* 4, /,7=*/ 4 4 ,46+ 642. T' *2,4*/ 0* 7667,* '4
*24+ '4 ' 7,/4*47* /7 * 57, 94; ,2,9*. B ' ?7*
=', 7 5*+ ' 0 43* ='2' 403 7 5 ' 870 +2,67* 4*+ 437 4+8 7 '7,/4*47* ;43 4*+ *7,9. I5 = 24* ' *;,7*9* = 5*+ ', 4 '7,4/ 75
>33+ =7,>57,2 '4 24* 0 96371+.
S79 75 ' 6703 ,47* '4 '4; 3+ 7 ' '7,4/ 4,: -
Dem*!$#("i. C*)st$#i)ts: T' 4 27997* 6,7039 542+ 01 94*1 75 '
+;376+ 27*, =', 4 34,/ 2'*> 75 676347* *4,*/ ' 4/ 75 ,,9* 7, 7;, %" 14,. USA G,94*1 4*+ J464* 4, 542*/ ' 49 6,7039. A33
' 27*, =33 4 +23* * ', =7,>57,2 4*+ 43*. I* ' 279*/ 14, '1
=33 4 /,4 '7,4/ * ', >33+ 6,757*43.
Eisti)! Edu.#ti*)#- System: T' /,4+4 4*+ ' 67/,4+4 '4 4, 0*/
2',*+ 7 75 ' *;, 4, 57*+ 7 0 33-?66+ 7 '4*+3 ' 2'433*/ 75 '
=7,>6342. T'1 4, 9731 ?66+ =' 7*31 ' '7,243 462 75 ' 4*+342> ' 4663247* 64,. T' +247*43 19 5431 4*+ +7 *7 4> *+,1 *+
25
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*7 27*+,47* ,3*/ * 4 9942' 0=* *+,1 ,?,9* 4*+ +247*43
6,64,47*.
C*st F#.t*$: R2,*/ *= 96371 0279*/ 7/', 4*+ 7/', * '
+;376*/ 27*, =', ' HR +64,9* '4 7 7, 7 '74*+ 75
4663247* 57, 4 '4*+53 75 870. F*+*/ ,/' 6,7* 57, ' ,/' 870 0279 4 ;,1
+5523 6,72. I 437 *;73; ;,1 '/' 27 7 27*+2 ' ,2,9* 4*+ 327*
6,72 57, 2' 4 34,/ 676347* 75 466324*.
Att$#.ti)! t"e Best T#-e)t: T' 4*7', 2'433*/. A =4 ' 24 * ' 64 ' 0
4;43403 43* *7 8 97;4+ 01 ' *49 4*+ 549 75 ' 7,/4*47*. N7
4*197,. T'1 '4; 4 *= 75 97;47, 3> - 2'433*/*/ =7,> 27*+2; =7,>
*;,7*9* 4*+ 5,+79 5,79 0,42,42 ,2,.
T"e Se.*)d C"#--e)!e @ H*0 t* $et#i) t"e eisti)! em(-*yees
G7* 4, ' +41 ='* 4 6,7* =73+ 87* 4* 7,/4*47* * ' 9+-!" 4*+ =73+
=7,> 33 ' ,,9* * ' 34-%". T7+41 ' 17*/ 6,757*43 '76 870 624331
+,*/ ' 5, $-% 14, 75 ', =7,> 35. T'7/' ' I*+4* ,;2 *+,1 04>*/
* ' 3/' 75 77,2+ 870 5,79 ' +;376+ 27*, '1 437 24**7 /*7, '
542 '4 ' BPO *+,1 437 542*/ 7* 75 ' '/' 4,7* ,4 *542 *;,
'4,+ 057, * I*+4 75 4,7*+ %.
I 4 542 '4 ' 6763 '4 4++ ;43 7 7,/4*47*. I 437 4 542 '4
'94* 4, 4 ,3 62 ='7 *3> ' 997;403 B4*14* T, 24**7 41 ,77+
* 7* 6342. P763 *+ 7 97; 7* 57, 7* ,47* 7, 4*7', 4*+ ' 7,/4*47*
4*+ 7 37.
+ HO& TO MANAGE THE COMPANYS MOST IMPORTANT
ASSETS
M7, 4*+ 97, 27964* 7+41 4, 4>*/ 4 '732 466,742' 7 43* 94*4/9*
5,79 4,42*/ 4*+ 32*/ =31 7 ,4**/ 4*+ +;376*/ 34+, 7 '36*/
96371 ,4*7* 7 75 ' 27964*1. T43* 94*4/9* ;=+ 4 4 ,4/2
26
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466,742' 7 94*4/*/ '94* 24643 ',7/'7 ' 24,, 2123: 4,42*/ ,4**/
+;376*/ 4*+ ,4*7**/ 17, 97 967,4* 4.
Att$#.ti)! T#-e)t: C$e#ti)! Assessme)t A)d Se-e.ti*) St$#te!ies A)d P$*.esses
• Att$#.ti)! =u#-i9ied t#-e)t
• E(e$ie).e M#tte$s
• Cust*mi6ed S*-uti*)s
De/e-*(i)! T#-e)t: C"#--e)!i)! t"e Pe*(-e &it" Ee.uti/e C*#."i)! A)d
Le#de$s"i( De/e-*(me)t P$*!$#ms
E96371 2 24,, +;3769* 4 7* 75 =7 76 870 45, 437*/ ='
2796*47*. T' 96371 =4* 7 0 2'433*/+ 4*+ +;376+. I5 '1, *7 '1
=33 0279 3 6,7+2; 7, 6,'46 ;* 34;.
C7*2*,4 7* 4,4 3> +;376*/ 43* ,4*/*/ 5,79 24,, +;3769* @2;
2742'*/ 4*+ 34+,'6 +;3769* 7 *= 870 */,47* 49 03+*/ 4*+ 227*
634***/. C,4 ' 94,9* 2'*? 7 +97*,4 7 76 94*4/9* '7=
*;*/ * 43* 641 755.
• C#$ee$ De/e-*(me)t 8 C#$ee$ M#)#!eme)t
• Ne0 *b I)te!$#ti*) 8 Assimi-#ti*)
• Le#de$s"i( De/e-*(me)t
• Ee.uti/e C*#."i)!
• Te#m C*#."i)! #)d Te#m Bui-di)!
• Su..essi*) P-#))i)!
T$#)siti*)i)! T#-e)t C$e#ti)! G**d0i-- T"$*u!" C#$ee$ T$#)siti*) P$*!$#ms
P 4 92' '7/' *7 '7= ' 7,/4*47* ,4*7* 96371 7 75 ' 27964*1
4 +7 01 4,42*/ 43* 4*+ ' ,,* 7* *;9* 4331 4 '466, =7,>57,2
64,4+ 96371 ='7 4, 97, 27**+ 4*+ 4 2799*1 '4 ,/4,+ 17 4 4 /77+
27
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2*. T' 0*5 75 755,*/ @*/ 96371 ?431 ,4*7* 6,7/,49 54,
7=/' ' 27 4*+ ,> 75 *7 6,7;+*/ '9.
P,7;+ *+;+43+ 6,7/,49 '4 572 7* '36*/ ' 96371 42'; 977'
24,, ,4*7* ='', ' *+ 57, 763429* ,37247* ,,9* 7, 7',
9487, 24,, 2'4*/. O55, 07' *+;+43 4*+ /,76 ,4**/ 4*+ 27*347* 437,+
7 ' 7,/4*47* *+.
• Out(-#.eme)t
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• P#$t)e$8S(*use Re-*.#ti*)
• Reti$eme)t P-#))i)!
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5; 9337* B401 B779, @62+ 7 ,, * ' *@ 5= 14, ' =4, 57, 43*
042> 7*. C7964* '4 +;376 2253 ,*7* ,4/ 24* =* '4 =4,.
M7 27964* 7+41 =73+ 42>*7=3+/ '4 ', '94* 4 4, ', 97
967,4* 4. B *2 27964* 24* 7=* 96371 ' =41 '1 7=* 5427, 7,
6,7+2 ' 22 7, 543, '*/ 7* ' ?431 4*+ +,47* 75 ' ,347*'6
57,9 =' 6763: ,4**/ 43*.
E@6,*2 * ' *+,1 '36 * 542*/ ' 7/' 7 >6 6,7+2;
96371 ',7/' 6,7/,; 4*+ **7;4; 43* 94*4/9* 737* 437,+ 7 '
7,/4*47* 4*+ *+,1 *? *+.
I 24* 0 42';+ 01 /+*/ ',7/' 43/**/ *+;+43 4*+ 7,/4*47*43 /743 4*+
27*3 7* 2'4*/ 94*4/9* . O, '73+ +;376 *-63429* 4*+ ,+63719*
6,7/,49 4*+ 6,7;+ 773 4*+ 2796*21 49*. A 7,/4*47* 7 +/*
24,, +;3769* 6,7/,49 ,+2 0,*7 4*+ 96,7; 2796*47* 4*+ 0*5
>1 7 ,+2*/ 2731 ,*7;,.
+ TALENT MANAGEMENT PRACTICES28
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C796*/ * 4 534 =7,3+ 4 ,9 67634,+ 01 2739* T79 F,+94* ,?,
(=33) ,7*++ 6763. B279*/ 4 =33 ,7*++ 43* ,?, 27**7 34,**/ 4*+
+;3769* 75 >*7=3+/ 4*+ >33. O,/4*47* '4 =4* 7 22+ * 534 =7,3+
27967* 0, 0 2,4*/ *,2'*/ =7,>6342 @6,*2 5 '1 =' 7 4,42 4*+
,4* ' '/'-2430, 43* '1 *+. H7= 24* 17 2,4 4* *,2'*/ =7,>6342 I
* 41 4*+ +7* '466* 7;,*/'. B =' 79 634***/ 4 37 75 6,*2 4*+
4+6 @27* 75 ;* >1 6,422 4*1 7,/4*47* 24* 2,4 4* *,2'*/
=7,>6342.
+ *b St$et." #)d M*bi-ity
F3 3> 17, 2> * 4 07@ 4 =7,> I5 17 +7 17; /7 63*1 75 27964*1. M4*1
7,/4*47* +5* 870 *4,,7=31 4*+ 43 37= 33 7, *7 97;9* 42,7 7,/4*47*43
07*+4, 7, ;* ='* '9. B 7 /,7= 43*+ 6763 *+ 7 0 27*4*31
2'433*/+ 4*+ ,2'+. T' 94* ' 4031 7 4> ,> 7 ,1 *= '*/ 4*+ 1
;* 7 543 - ='', 01 +7*/ 79'*/ +55,*31 * 4* @*/ 870 7, 42>3*/ 4*
*,31 *= 7*. I5 @6,*2 *++ ' 0 42', '7= 92' 4, = 34,**/ 5
='4 = +7 ,4,31 2'4*/
4 Me)t*$i)! N*t ust M#)#!i)!
N7'*/ 6+ 6 ' ,4*5, 75 >*7=3+/ 4*+ >*7=-'7= 7, *'4*2 *+;+43
+;3769* 97, '4* 4 ?431 7*- 7-7* +437/ 0=* 4* @6,*2+ 6,7* 4*+
4* 6-279, .
.L. G7, 2,47, 75 G7,-T@ 540,2 4 9*7,*/- **; 7,/4*47*. M4*4/,4, 243 3+ S67*7, 4*+ 42 4 4+;724 57, ', 4/*+ 455 . T'1 2799 7 0*/
>*7=3+/403 407 ', 42; =33 0*/ 6,7/, 4227963'9* 6,7*43
27*2,* 4*+ 4907*. E42' 4724 '4 4 34 7* 67*7, 4*+ 79 '4; 97, '4*
7*.
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29
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27*+2; 7 34,**/ 4, 9347* - ',7/' 5,?* @67, 7 4 =+ ;4,1 6763
4*+ +4 4*+ ' 5,+79 7 @637, 4*+ 6, *+;+43 +4 4*+ 647*.
G77/3 4 *,;4*4 57, ' 0 4*+ 0,/' 2'*243 43* * ' =7,3+. T' 27964*1
27999* 7 '94* 24643 ,7*/ 4*+ =4 4 27, 6,*263 @6,+ * *7=
5497 IPO 53*/ * !""$. S455 4, /;* '/ 497* 75 5,+79 7 +,9* ='*
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=7,>*/ 7* 6,7*4331 *4+ 6,782.
7 Dee( Imme$si*)
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4>+ 7 =4 ', ,* 057, /*/ ' 7667,*1 7 27*,0 7 967,4* 6,782
7, *4;. T' *7 7*31 +97;4*/ 7 6763 0 27*, -6,7+2; 7
6,57,94*2 4 7667,* 7 27*,0 +6*+ 97, 7* *, 4*+ 62>*/ 7,+, '4*
9, .
T,37/1 4 75=4, 27964*1 04+ * A * T@4 *7 7*31 4;7+ ' 6,7039 0 '4
2,4+ 4 54 - ,42> 9, -04+ 6,72 '4 4, =' ;,1 *= ',. I *+27*
6,7/,49 7* ,7+ - /743 4, *7 7*31 23,43 *+27* 07*+*/ 4*+ >33
+;3769* 0 7 2,4 ' 27964*1 *@ /*,47* 75 +4 6,7+2 4*+ 34+,.
Te#."i)! #)d C*#."i)!
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7 '36 7', 7 /,7= 34,* 4*+ ,43 ', 67*43 . M4*1 7,/4*47* '4; +-
96'4+ ' >1 4> 4 6,, 7 9 ?4,,31 6,57,94*2 4,/ '4; 2424++
+7=* 7 ;,1 3;3 75 ' 7,/4*47*.
S2'773 6,7;+ 4* *6,47* 4*+ 97+3 5,79 ='2' 7', 7,/4*47* 24* 34,*. T'1
'4; 42', ='7 7*31 870 7 +;376 ', +* >33 4*+ 34,**/. '3 5=
7,/4*47* 4, 677*+ 7 96371 533 - 9 42', 94*1 '73+ *27,4/ 4*+'36 94*4/, 4*+ 455 7 4> 7* ' ,73. T'1 24* +7 ' 01 @63231 42>*7=3+/*/
' ;43 75 42'*/ 4*+ 2742'*/ 4*+ *23+*/ ' ,67*03 * ' @6247*
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.
> Di/e$sity *9 T#-e)ts #)d Pe$s*)#-ities
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>*7= '7= 7 3;,4/ ' +55,*2 '4 6763 0,*/ 7 ' =7,>6342. A R24,+7S93, '4+ 75 ' **7;4; B,434* 27*/379,4 S927 6
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7/', . I L7 * S642 6,7/,49 4557,+ 17*/ 455 ' 7667,*1 7 97; 4,7*+
' 27964*1 7* 4 ,/34, 04 +,*/ ', 5, 5= 14,. T' '36 '9 7 07'
+;376 *= 6,62; 4, =33 4 *82 ', 7=* 5,' +4 ',7/'7 ' 0*.
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? H*$i6*)t#- G$*0t" P#t"s
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>*7=3+/ ='* ', +263* 4*+ 870.
C7964* 3> IBM T@4 I*,9* 4*+ I*3 '4; *+ 2'*243 94,1
6,7/,49 7 43 37= *+;+43 27*,07, 4*+ 6243 7 +;376 ', >*7=3+/ 4*+
34,**/ 4*+ 7 0 64+ 4*+ ,27/*+ 57, . T' 94* 43* 24* 4+;4*2 04+ 7*
', 34,**/ 642 ,4', '4* '4; 7 2'4*/ 870 7, 0 6,797+ 7 / 4'4+.
++ E'AMPLES OF NE& AGE TALENT MANAGEMENT
PRACTICES
I* 4* *,;= ' 57337=*/ 9* +2+ '7= ', 27964* 4, 4++,*/ ' 43*
94*4/9* 2'433*/ '1 542 '7= ' 2'433*/ 4, 4552*/ ' ,73 75 HR 4*+
='4 70423 6,;* 94*1 * HR 5,79 0*/ 27*+,+ ,4/2 0* 27*,07,.
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+< Ed E/#)s ee.uti/e /i.e ($eside)t #)d ."ie9 (e$s*))e- *99i.e$ ALLIED &ASTE
INDUSTRIES
T#-e)t m#)#!eme)t ."#--e)!es: G*/ ,2> +,;, 7 53 *'42 407 ',
870 *7 41 4> 57, 4*1 HR 94*4/, 0 E;4* 41 '4 ' 27964*1 '4 34*2'+ 4
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JT#-e)t m#)#!eme)t i)iti#ti/e: T7 ,4* +,;, ' 27964*1 2,4+ 4 57,943
2796*47* 6,7/,49. U*3 ,2*31 +,;, 2796*47* =4 +,9*+ 7* 4 37243
04. N7= ' 27964*1 '4 4 2*,43+ 466,742' 7 ,=4,+ 4*+ ,27/*7*. B '4
*7 4 97;47, 8 4 45, E;4* 41 *7*/ '4 * ,;1 75 +,;, ='7 35
' 27964*1 2796*47* =4 *7 4* '4 249 6.
I* 542 ' 76 ,47* '4 +,;, 4+ '1 35 =4 ' ?431 75 ', 6,;7, A33+
4 57*+. T7 4++, ' ' 27964*1 ,2*31 *,7+2+ ,4**/ 57, #""" ,7
6,;7,.
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41.
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INTERPUBLIC GROUP
T43* 94*4/9* 2'433*/: F7, N= Y7,>-04+ I*,6032 G,76 ='2' 7=*
'*+,+ 75 2799*247* 4*+ 4+;,*/ 4/*2 42,7 ' =7,3+ 3> N= Y7,>-
04+ 4+ 4/*21 M2C4** E,2>7* 4*+ B77*-04+ H33 H73+41 ' 94* =7,>57,2
94*4/9* 2'433*/ *,*43 +;3769* S79673> 41
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O;, ' 14, I*,6032 3> 94*1 4+;,*/ 4/*2 97;+ 4=41 5,79 4
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N7= '4 94,/* 4, /' 4/4* I*,6032 3> 433 4/*2 '4 7 572 7* ,4**/
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7,/4*47*.
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5,', =' 7, 43* ,;= S79673> 41.
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41.
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5< *") Mu$#bit* ee.uti/e /i.e ($eside)t *9 HR #)d se$/i.es CIGNA
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T' 27964*1 437 =4* 7 94> , '4 ',*/ 96371 5,79 +55,*
042>/,7*+ 4*+ 6,62;. '3 ' ,4+7*43 >*+ 75 +;,1 ,4**/ 4*+ ',*/
75 9*7, 4, 37*/4*+*/ 6,422 4 C/*4 M,407 ,1*/ 7 / ' 27964*1 7
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H7,24331 C/*4 '4 572+ 7* ',*/ 96371 5,79 ='* ' *+,1 0
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+,; ' ,7*/ ,3 ' 41.
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4,7*+ ' *+ 7 ,2, 4 97, +;, =7,>57,2 M,407 41. A*+ 42' C/*4
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0, M,407 41. A*1'*/ '4 4+9*,4; 7, ,4*427*43 /7*/ 7 0
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CHAPTER-!
R;= O5 L,4,
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A +43+ ,;1 75 ' 27*2,*+ 3,4, '4 0* 24,,+ 7 04+ 7* ;4,7
87,*43 ,;= 27*2,*+ 94/4* ?7**4, 4*+ *,* 4*+ 6,*+ 037=:
A*1 O,/4*47* *+ 7 '4; 4 ;7* 4*+ 4 =33 +5*+ ,4/1 7* ',*/ 57, '
5,. '73+ '4; ' ,/' 43* 7 4,42 4*+ ,4* ' 0 4;43403 43* 57,
='2' 4 *90, 75 94, 57, 43* 94*4/9* 4, ,?,+.
KARTHIKEYAN!""W. E96'4 '4 0* 64+ 7* *4; '4 24* 0 6 * 6342 7
'36 7,/4*47* 7 ,4* 4*+ *,, ' 43* PANDIT !""W. T' 5*+49*43
462 407 ' +5*7* 75 '94* ,27, '4; 0* +2+ 4*+ 634***/ 75 *=
97+3 '4 0* +2+. T' *+ 7 +04*+ ' 27*;*7*43 2'773 75 '7/' 407
7,/4*47*43 0'4;7, '4 0* 4+;724+ 4*+ 4 *= 466,742' '4 0* //+ 57,
HR ANANDARAM !"".W
THE STRATEGIC DEVELOPMENT OF TALENT by &i--i#m R*t"0e--
R7'=33 /* ' 94/*47* @64*+ ' 6703 4*+ 755, 6,42243
,4/ 4*1 7,/4*47* 24* 7 552;31 +;376 ,4* 4*+ 3 43* 57, '
0*5 75 4* 7,/4*47* 4*+ *, ' 53+ 53@03 5,. M4*4/, 4 433 3;3 =33
2', ' 4*1 R7'=33 //.
FOUR STEPS TO MA%E TALENT MANAGEMENT A CORE COMPETENCY byT*)y Di R*mu#-d*
T7*1 ,2799*++ 57, 6 7 ?2>31 4 ', 43* 94*4/9* 6,72
S6 # I+*51 K1 R73.
S6 ! T4> 4* I*;*7,1 75 Y7, T43* M4*4/9* S>33.
S6 M4, ' R/' T'*/.
S6 $ S U6 4 P,72
CLOSING THE TALENT MANAGEMENT GAP@ H#$)essi)! y*u$ em(-*yees2
t#-e)t t* de-i/e$ *(timum busi)ess (e$9*$m#).e by *) I)!"#m
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;S*u$.e@St$#te!i. HR $e/ie0 V*-ume Issue 5 M#$."8A($i- 4><
J7* I*/'49 75 HR 27*34* P**4 // '4 4* 7,/4*47* ,347*'6 ='
43*+ 96371 *+ 7 0 5*+49*4331 +55,* 5,79 '4 75 7', 96371 5
' ,4/1 /46 7 0 237+. H, ' '4, P**4 @6,*2 75 =7,>*/ ='
;4,7 34+*/ 7,/4*47* 4*+ 755, 57, 4/ 7 '36 2,4 4 ,4/2 43*
94*4/9* 6,7/,49.<
TALENT MANAGEMENT: THREE CONTROVERSIAL PRACTICES DEBATED
by Rees & M*$$is*) #)d M#$s"# M %ee9e
;S*u$.e@ Hi-deb$#)dt I)te$)#ti*)#- Se(tembe$ 45<
T' 4,23 +2 ', 27*,7;,43 6,422: F7,2+ ,4*>*/
T32799*/
J70 '4,*/.
A33 ', ,6,* 767* 57, 6,7/,; +64,9* 7 '*> 407 4*+ 6,'46 4+46 7
', 2,294*2. A33 75 '9 97; 7=4,+ 0, 94*4/9* 75 ' 43* * '
+64,9* '36*/ 7 94> ' 97 75 455.
OPTIMIING TODAY2S TALENT MANAGEMENT STRATEGIES by udy %-ei)
Ste("e) A Mi-es
;S*u$.e@Busi)ess 0eeK m#!#6i)e Se(tembe$ 4445<
T43* 94*4/9* 4> 7* 4 *= +9*7* * 7+41 2796; 94,>6342. I
,?, 4* *+,4*+*/ 75 27,67,4 ,4/2 /743 4*+ 75 ' ,73 '4 43* 6341 *
,42'*/ '9. A*+ ,?, 4 *903 7,/4*47* =' ' @6, 4*+ ,7,2 7+*51 43* *+ 4*+ ?2>31 +2+ ='', 7 9 '9 5,79 ='* 7, +,4= '9
5,79 7+. I*++ *7 4* @4//,47* 7 41 '4 ' 5, 037*/ 7 0*
'4 24* =4; 43* 4*+ ,4/1 *7 4 493 ='73 4*+ * ' 6,72 03+ 4*
7,/4*47* =' *7 7*31 769+ 6,57,94*2 0 437 =' 4 /*524* 2796;
4+;4*4/ 4 =33.<
&AR FOR TALENT by Ed mi."e#-s He-e)@H#)d9ie-d *)es Bet" Ae-$*d
;S*u$.e@ H#$/#$d Busi)ess S."**- P$ess4+<
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F; 96,4; '4 27964* *+ 7 42 7* 5 '1 4, /7* 7 =* ' =4, 57, 43*
4*+ 94> 43* 4 2796; 4+;4*4/:-
#. E90,42 4 43* 9*+
!. C,45 4 =***/ 96371 ;43 6,7677*
. R03+ 17, ,2,*/ ,4/1
$. 4; +;3769* *7 17, 7,/4*47*
%. D55,*4 4*+ 455,9 17, 6763
TALENT MANAGEMENT IS A BUSINESS PROBLEM By Prof Peter Cappelli, the
George W !aylor
"#ource$ Center for Human Resources, !he Wharton #chool $ %niversity of
Pennylvania&
M4*1 70,;, 49 '4 ' 94*4/9* 75 43* ,4331 407 ' *,*43
+;3769* 75 '94* 24643 1 ' 9487,1 75 ;424*2 * 27,67,47* *7= 4, 533+
5,79 7+. T'1 437 49 '4 *,*43 +;3769* 6,422 2' 4 @2;
2742'*/ 24,, 64'*/ +;3769*43 4/*9* 49* 2*, '/' 67*43
6,7/,49 4*+ 227* 634***/ 4, 79'*/ *=.
T' 2'*? 4*+ *++ ;,1 96371 +;3769* 6,422 '4 9 *7;3 *7=
57,2+ ,4*>*/ 6,57,94*2 ;4347* 19 " +/, 5+042> 6,7/,49
@2; 2742'*/ 2. =, 433 27997* * ' #%". E@26 4 4 5= ;,1 34,/ 5,9
'1 '4; 0* 243+ 042> 4*+ * 94*1 24 34,/31 404*+7*+. T' ,47* =4 *7
'4 ' 6,422 543+ 7 +;376 43*. I =4 024 '1 =, 77 2731. A*+ '
0// 27 =4 ' +55231 '1 542+ * 94*4/*/ ' *6,+24031 75 ' +94*+
57, 43*.
T"e T#-e)t M#)#!eme)t H#)db**K: C$e#ti)! O$!#)i6#ti*)#- E.e--e).e by
Ide)ti9yi)! De/e-*(i)! #)d P$*m*ti)! Y*u$ Best Pe*(-e by L#).e ABe$!e$
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T' 4* 74*+*/ ,5,*2 =7,> '4 22*231 @634* 4 963 4*+ 6,42243
466,742' 7 ' +*5247* 49* 4*+ 94*4/9* 75 43* * ' 2,,*
+1*492 76,4*/ 0* *;,7*9*. T' 077> 634*31 /; 4+;2 7* '7= 7 4;7+
'/' 455 ,*7;, 677, 97,43 4*+ 677, 6,57,94*2.
NE&SLETTER
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OURNALS
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CHAPTER@5
RESEARCHMETHODOLOGY
5+ PROBLEM IDENTIFICATION
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54 OBECTIVES
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T7 +*51 ' =41 7 4,42 +;376 4*+ ,4* 43*.
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55 RESEARCH METHODOLOGY
I 4 1942 =41 75 27*+2*/ 4 6,782. I 4 , 75 6 ='2' 4, *+,4>*
* 7,+, 7 ,42' 4 5*43 27*237*.
55+ Met"*d *9 D#t# C*--e.ti*)
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CHAPTER $ANALYSIS &
INTERPRETATION
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CHAPTER-%
RECCOMMENDATION
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4*+ 9639*47*.
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94*4/9* 4*+ ,2,9* +;3769* +;,1 ,*7* 4*+ 227*
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*27,4/+ 7 @64*+ ', *=7,>.
CHAPTER-
CONCLUSION54
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A 234, 4*+ 279633*/ 62, 9,/ 5,79 ' ,4,2'. '7 4 +70 ' /37043 =4,
57, 43* **51*/ 4*+ '7 27964* '4 4, 552;31 2796*/ 01 42?,*/
4*+ +;376*/ 76 43* 39431 =33 0 ' =**,.
A 7,/4*47* 27** 7 6, '/' 6,57,94*2 4*+ 96,7;+ ,3 ',7/' TM
6,422 '1 4, 4>*/ 4 '732 466,742' 7 43* 94*4/9*5,79 4,42*/ 4*+
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0/ 27964* '4 ' '94* ,7,2 - 4 43*+ 7* - '4 24* 6,7;+ '9
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R/' 6,7* 57, ' ,/' 870 - ' *= 94*,4.
BIBLIOGRAPHY
S@ 41 7 M* T* T43* A*+,4 C. P7 S721 57, H94* R7,2
M4*4/9* M4,2' !""#
***/ ' B 4*+ B,/': I*2,4*/ ' A,427* 75 P032 S,;2 C4,73
C'>7;2' T' P,2=4,'7C776, E*+7=9* 57, T' B* 75
G7;,*9* J31 !""#.
A,42*/ 4*+ K6*/ T' B 4*+ ' B,/': S,;1 R3 F,79 C7*23 57,
E@233*2 * G7;,*9* P,*2643 7* H7= 7 G D;376 4*+ R4* E@233*
P763 * G7;,*9* S,;2 C7*23 57, E@233*2 * G7;,*9* !""!
D;3769* A*+ 7,> M7;47* R' K4*5, P'336 L. A2>,94* A24+91
O5 M4*4/9* R;= !""$.
S41*/ A'4+ 75 ' C,; !""$: E96371, B P,422 57, M4, 7,>,
S+1 C7*+2+ 57, AARP 01 M,2, H94* R7,2 C7*3*/ S690, !""$
T43* M4*4/9*: O;,;=: T43* M4*4/9* S, P4, I N4*21 R.
L72>=77+ SPHR GPHR S721 57, H94* R7,2 M4*4/9* J31 !""%.
T4>*/ A27* 4/4* ' Q C, * R2,9* 4*+ R*7* AFT P032
E96371 AFL-CIO. !""%
&EBSITES
'6:===.2',.27929]4,23.6'6 '6:===.67634=7,>.279.4,2]4,23.46 ===.',-/+.279 ===.',.279
'6:'94*,7,2.407.279
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===.94*4/9*64,4+.279
ANNE'URE
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TALENT MANAGEMENT UESTIONNAIRE
NAME: XXXXXXXXXXXX
ORGANISATION: . XXXXXXXXXX
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Q ) Y7, 7,/4*47* '4; 57,943 634* 7 +*51 /,7= 4*+ ,4* 43*#. S,7*/31 +4/,
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!. D4/,. N,43$. A/,%. S,7*/31 4/,
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!. D5523. A;,4/$. E41%. V,1 41
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#. S,7*/31 +4/,!. D4/,. N,43$. A/,%. S,7*/31 4/,
Q #") D7 17, 7,/4*47* >*7= '7= 7 94, 43* 6,57,94*2 4*+ 6,7+2;1 *,9 75 0* ;43 2,47*#.*7!.24* 41 1
Q ##) T7 ='4 +/, /3704347* 9642*/ '7= 17 42?, 4*+ 94*4/ 43*#. ;,1 37=
! 37=. *,43$ '/'%.;,1 '/'
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59