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SAP Solution Manager
Overview
Thierry Kemp
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From ASAP to SAP Solution Manager
Pre-2000: ASAP
2000: Kick-off SAP Solution Manager
2002: Releases 2.1 & 2.2
2003: Release 3.1
2004: Release 3.2
SAP Solution Manager
ASAP
Focus on
implementation
components, e.g. R/3
Lack of
information and tool integration
consistent process-orientation
SAP Solution Manager
Focus on life-cycle
complete solution
Information and tool integration
Process-orientation
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SAP Solution Manager Approach
The SAP Solution Manager is a newtype of application, which
Takes a consistent business-process andphase-oriented approach
End-to-end functionality for applicationmanagement and continuousimprovement
Provides full life-cycle supportand collaboration with SAP
Contains best practices forimplementation, operation and
optimization of SAP solutions
Is delivered as part of your annualmaintenance fee
Knowledge
Management
Test
Management
Service
Desk
Change
Management
Service
Delivery
OPERATE
IMPLEMENT
OPTIMIZE
Business
Process
Project
Management
Solution
Monitoring
Knowledge
Transfer
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SAP Solution Manager - evolution
Optimize Collaborationwith
SAP Active Global Support
MitigateRisk
Front-end to
SAP Service
Infrastructure
Solution
Monitoring
Implementa
tion &
Distribution
Service
Desk,
Upgrade
Change
Request
Mgmt.
Collaboration
+ Continuous
Improvements
3.2
3.1
2.2
2.1
4.0
Pro-active
Monitoring
Accelerate
Implementations
Manage
technical change
Optimize
IT support
+
+
+
+
+
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SAP Solution Manager definition
What is SAP Solution Manager ?
A Lifecycle Product developed by SAP tobe integrated into complex andheterogeneous IT system landscapes, tosupport users during implementation
phase and continuous businessimprovement phase.
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SAP Netweaver Components
SAP
Solution
Manager
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SAP Solution Manager LifeCycle
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Solution Manager Life-Cycle Approach
Functional Implementation
Technical Implementation
Implementation ofOperations
Support Desk
Services for Operations
Solution Monitoring
Implementation
of SAP Solutions
Operation
of SAP Solutions
ProjectPreparation
BusinessBlueprint
RealizationGo Live
& SupportFinal
preparation
SAPSolutionManager
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SAP Solution Manager Central Platform
Solution Manager is running on thelatest SAP Basis Technology
All SAP products can be connected
Also Non-SAP products can beconnected
SolMan for centralized services:
Solution Landscapes
Implementation and ProjectManagement
Solution Monitoring
Business Process Monitoring
Support Desk
SAP Services
Service Level Reporting
Test Management
Solution Database
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SAP Solution Manager functional areas
Service Delivery Platform SAP Active Global Support
Services
Best Practice Documents
Configuration Content
Roadmaps
Testing Service Desk
Solution Monitoring
Service Level Reporting
Customizing
Synchronization
Implementation and Roll-
out Platform
Gateway to SAP
Landscape Reporting
Tool
Content
e-Learning
UpgradeChange Request
Management
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Content : Overview
SAP Solution Manager
SAP Solution Manager
Implementation Area
SAP Solution Manager Operations
Area
SAP Solution Manager Support Desk
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Solution Manager Use in Implementation
SAP Solution Manager in Implementation
Configuration
Project
definition
Define Business
Blueprint
Customizing
synchronization
Authorization
Data
transfer
End user
Training and
documentation
Testing
Project
phase
Roadmaps
Project Administration
Cross
functions
Projectactivities
Issue Tracking / Status Monitoring / Reporting
Developments
Define
system landscape
Focus of tool support
ProjectPreparation
BusinessBlueprint
RealizationGo Live
& SupportFinal
preparation
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Upgrading with SAP Solution Manager
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SAP Solution Manager
SAP Solution Manager
Implementation Area
SAP Solution Manager Operations Area
SAP Solution Manager Support Desk
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Solution Manager Use in Operations
SAP Solution Manager in Operations
System
Monitoring
Define/Import
System
Landscape
SAP
EarlyWatch
Alert
Service Level
Reporting
Service
Delivery
Enabling
Business
Process
Monitoring
SAP Service Marketplace
Issue Tracking
Microsoft NetMeeting
Central SystemAdministration
Best Practices
Documents
Upgrade
Support desk/ SAP Note Assistant
Define/Import
Business
Processes
Recom-
mended
functions
sequence
Crossfunctions
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Service Delivery Platform
Order services
through direct linksto SAP ServiceMarketplace
Maintain your solution
landscape in the
SAP Solution Manager
Get proposals for
services and BestPractice documents
Service Proposals and Ordering Process
Service Delivery through
SAP Solution Manager
SAP SolutionManager
SAP SolutionManager
SAP Service
Marketplace
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Solution Monitoring Long-term and Real-time
Service Level Management
Periodic, long-term and cross-system reportingincluding business processes based on SAPEarlyWatch Alert
System Monitoring Real-time monitoring of business processes
and system components based on the CCMSinfrastructure
Business Process and Interface
Monitoring Monitoring for core business processes
Covers all technical and business application-specific functions required for a smooth andreliable flow of business processes
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Solution Monitoring Data Collection
SatelliteSystems
System
Monitoring
Service
Level
Reporting
Continuous
Monitoring ServiceData Download
(SDCC)
Real-time Monitoring
CCMS Monitoring
Infrastructure (RZ20)
SAP
EarlyWatch
Alerts
Business Processes
Detailed
Reporting:
Critical Alert
Situations:
Business
Process
Monitoring
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Service Level Reporting
Monitoring
Service Level
Agreements
Automatic
creation ofreports
Analysis of
Key
Performance
Indicators
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SAP Solution Manager
SAP Solution Manager
Imple
mentation Area
SAP Solution Manager Operations Area
SAP Solution Manager Support Desk
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Working with Support Desk - Support Process
SAP
Support
SAP
System
Customer
SAP ServiceMarketplace
SAP
SAP
Solution Manager
1
Creates Message
Provides Solution Find
Solution
or
3
Forward
Message
Provides Solution4
Provides Solution
2
Search for Solution
Customer'sSolutionDatabase
SAP Notes DatabaseService ProductsBest Practices DB
End UserSolutionSupport
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