Using Using Social Social MediaMedia
David Lee King & Robin Hastings
in Librariesin Libraries
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What we’ll cover
4 things4 things your library your library
MUSTMUST do! do!
listenlisten planplan
respondrespond open upopen up
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listen for ...listen for ...
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are are youryourpatronpatrons s there?there?
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how to how to listenlisten
planplanflickr.com/photos/ocarchives/
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respondrespond
open upopen up
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Know your patronsKnow your patrons
Q & A
Social Media Social Media & Blog & Blog PoliciesPolicies
our blog policybe accountable
own your contentwrite relevant content
be respectfulbe confidential
respect copyrightobey the law
remember the handbook
Twitter policy: Be professional, kind, discreet, authentic. Represent us well. Remember that you can’t control it once you hit “update.”
Commenting Guidelines
what if staff use what if staff use Facebook ... at Facebook ... at work?work?
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Q & A
Timesavers & Toolsfor maximizing social media reach
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twitter search&
google alerts
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Q & A