SMB JumpStart: Cloud PBX and PSTN in Skype for Business
Step-by-step guidance to help you start a practice
Todd SweetserPartner Technology Solutions Professional
Microsoft US SMB
Steve DemingPartner Technology Solutions Professional
Microsoft US SMB
Welcome to SMB JumpStart: Cloud PBX and PSTN in Skype for Business
Today’s Agenda
Overview of the Program
Program schedule & topics
What is Office 365 Enterprise E5
Internal Use Rights
Microsoft Office Demo
Resources and Support
Next Steps
SMB JumpStart
What is SMB JumpStart?
What you will get:
Targeted weekly training webinars on specific technical topics.
Hands-on independent learning assignments to help ensure engagement
and individual comprehension.
Private Yammer Group to answer any questions you might have.
This 4-week Program is designed technology professionals who are interested in supporting
telecommunications services delivered through Office 365.
SMB JumpStart: Cloud PBX and PSTN in Skype for Business
Engage with your fellow partners in the SMB JumpStart Private Yammer group
Questions? Email [email protected]
Week 1 Week 2 Week 3 Week 4
Week’s Topic
Delivering an overview of
Office 365 Enterprise Voice
including Skype Meeting
Broadcast, PSTN
Conferencing, Cloud PBX,
and PSTN Calling. We will
also discuss the steps for
building a successful voice
practice including
establishing a voice
champion, adopting internal
use rights, and choosing an
internal project.
Setting up PSTN Conferencing and
Skype Meeting Broadcast
Demo:
* Activate Skype Meeting Broadcast
* Setup & Use Skype Meeting
Broadcast
* License PSTN Conferencing
* Setup & Use PSTN Conferencing
Configuring the Cloud PBX and
PSTN Calling
Demo:
* License Cloud PBX & PSTN
Calling
* Acquiring & Assigning phone
numbers
* Place & receive a VoIP &
PSTN call
* Accessing Voice Mail
* Create an Auto Attendant
* Create a Call Queue
Pricing Review, Competitive
Landscape and Office 365 E5
Overview
Topics:
* Pricing review
* Upsell & Cross Sell
Opportunities
* Competition
* Devices
* Hybrid / Cloud Connector
* Resources
The more you engage, the more chances to win
As you participate in the JumpStart program, you will get entries into the
JumpStart Sweepstakes.
Gain entries as you participate in:
Register for the series (1 point)
Ask a question on Yammer (1 point/question)
Homework assignments (email screenshot of completed work to
[email protected]) (1 point/ HA)
End of series survey (2 points)
Prize: 90-min session with an Office 365 Enterprise Voice Consulting Expert
The top 2 point-earners will be selected as winners (the more entries, the higher
your chances)
Skype Meeting Broadcast:
Very large meetings, anywhere
PSTN Conferencing:
Worldwide dial-in for your online
meetings
Cloud PBX:
Business phone system in the cloud
PSTN Calling:
Cost effective cloud based dial tone
(this is an add-on)
Power BI Pro:
Live business analytics and visualization
Delve Analytics:
Individual and team effectiveness
Advanced Threat Protection:
Zero-day threat and malware protection
Advanced Security Management:
Enhanced visibility and control
Customer Lockbox:
Enhanced customer data access controls
Advanced eDiscovery:
Identifying the relevant data quickly
Value of Office 365 E5
SECURITY
Advanced Enterprise Protection
VOICE
Complete Cloud Communication
ANALYTICS
Insights for Everyone
T H E D I A L T O N E O N T H E T E L E P H O N E
WHAT IS A PUBLIC SWITCHED TELEPHONE NETWORK?
Home Phones
Mobile NetworksBusinesses
Call Centers
WHAT IS A PRIVATE BRANCH EXCHANGE?
PBX
PBX
T H E O F F I C E P H O N E S Y S T E M
( D I A L 9 F O R E X T E R N A L C A L L )
Updated!
*New notes*
WHAT IS A PSTN GATEWAY?
C O N N E C T I N S I D E T O O U T S I D E
PSTN Gateway
T Y P E S O F C O N F E R E N C I N G P R O V I D E R S
Audio Conferencing
Video Conferencing
Web Conferencing
CONFERENCING SERVICE PROVIDER
Conferencing Provider
AUDIO BRIDGE
WEB CONFERENCING
VIDEO BRIDGE
MODERN MEETINGS
SKYPE MEETING BROADCAST
MODERN VOICE
Cloud PBX: Overview
Private Branch Exchange – Hardware within an organization that connects company telephone calls between
employees locally and external contacts through the PSTN network.
Function
• Routes incoming calls to appropriate call extension in the organization
• Routes outgoing calls through a set of share phone lines
• Complete call control in Office 365
Benefits
• Provides control for IT to increase agility and consolidate management
• Cloud-based call control for end-users
Calling Features
• Automated Attendant
• Call answer / initiate
(by name & number)
• Business Hours
• Call hold / retrieve
• Call History
• Call Delegation
• Call On-behalf
• Call Queuing & Routing
• Call Transfer
(Blind, Consult & Mobile)
• Camp-on
• Caller ID
• Call Waiting
• Call forwarding &
simultaneous ring
• Clients for PC, Mac & Mobile
• Device switching
• Distinctive ringing
• Do-not-disturb routing & call
blocking
• Enterprise calendar call
routing
• Financially backed SLA
• Integrated dial-pad
• Music on Hold
• Qualified IP Desk Phones
• Skype & Federated calling
• Team calling
• Video call monitor
• Voice Mail with Transcription
PSTN Calling: Overview
PSTN Calling requires Cloud PBX. 2 options to acquire:
1. Add PSTN Calling Plan license to E5 licensed users (includes Cloud PBX)
2. Add PSTN Calling Plan license + Cloud PBX to E3 or E1 licensed user
Calling Plans
Domestic: Calling covers
country only. Area codes
available in all 50 states.
+$12
Domestic + International:
Calling supports 196
countries including
landline & mobile.
+$24
Minutes included,
(pooled by Tenant)
• Limits only for abuse,
fraud and to protect
service performance
• 3K minutes for
Domestic per user*
• 600 minutes for Intl.
calling (Inbound and
Outbound) per user
Add new numbers
simply
• Search by state/area
code for the numbers
you want. Add them
to your organization’s
inventory.
• You can acquire more
numbers than licenses
to have some head
room for changes.
Bring existing
numbers over
• FCC requires that
current carrier allows
& provides a
centralized body
(NPAC) to transact
moves.
• There are different
requirements to
approve a move from
various carrier.
Integrated 911 Calling
• Links with E911 service provider and public safety access point (PSAP)
• Location must be defined when users are assigned a phone number
100 millionmeetings conducted each month
using Skype services
VoiceComplete Cloud Communication
Provide one platform for meetings and voice
Reduce voice and conferencing costs
Connect to meetings and each other from virtually
anywhere, on any device
“We estimate that we will save about [US]$100,000 a year
by standardizing on Skype for Business Online. This
savings results from reducing the use of third-party
conferencing providers, long-distance and toll calling
contracts, and PBX and phone systems.”
- Niv Dolgin, Director of Enterprise Infrastructure, Ixia
COST
SAVINGS
OFFICE 365 ENTERPRISE SUITESFeatures Office 365 Services $8 $20 $35
Business Class Email and Calendars Exchange Online 50 GB Unlimited Unlimited
Social, Video, Sites, Task Management Yammer, O365 Video, SharePoint Online, Planner
IM, Online Meetings, Meeting Broadcast Skype for Business
File Storage, Sharing, Information Discovery OneDrive for Business, Delve
Office Online
Office Client Apps Office 365 ProPlus
Archiving, Rights Management, Data Loss Prevention, Encryption
Equivio Analytics for eDiscovery, Secure Attachments and URLs, Access Control
End User and Organizational Analytics Power BI Pro, Delve Analytics
Cloud PBX Skype for Business
PSTN Conferencing* Skype for Business
Enterprise Plan Add-ons
PSTN Calling** Skype for Business +$12 / $24
NEW OFFICE 365 FEATURES AND ADD-ON PRICING
E3
$20
Build on E3
with Add-Ons
Exchange Online Included Add-on Add-on $2
Exchange Online or SharePoint
OnlineIncluded Add-on Add-on $2
Exchange Online Included Add-on Add-on $4
None Included Add-on Add-on
$10
Available
Standalone
Exchange Online or SharePoint
OnlineIncluded Add-on Add-on $8
Skype for Business Online Plan 2 Included Add-on N/A $8
Skype for Business Online Plan 2 Included Add-on Add-on $4
Skype for Business Online Plan 2
+ Cloud PBXAdd-on
Add-on
Cloud PBX
Required
N/A $12/$24
PRICING AN SMB TELECOM SOLUTION
Included
$4
$8
E3
$20
$0*
$12
$24
E5
$35
$0*
$12
$24
OR
* Requires local instance of the Cloud Connector, PSTN Gateway, and carrier calling plan
Advanced Threat Protection• Help protect against unknown malware and viruses
• Provide real-time, time-of-click protection against malicious URLs
• Deliver rich reporting and URL trace capabilities with Click Tracing
Security
Advanced Security Management• Identify high-risk and abnormal usage, security incidents, and threats
• Gain enhanced visibility and context into Office 365 usage and shadow IT
• Reduce the possibility of attacks with granular controls that monitor access
Customer Lockbox• Control all access to data; Microsoft must be granted permission
• Grant just-in-time access to limit data access
• Maximize data security and privacy by logging access control activities
Advanced eDiscovery• Focus on what is unique and relevant by training the system to identify emails
and documents through predictive coding
• Reduce document volume with Near Duplicates and Email Threading
Advanced Threat Protection
Advanced Security Management
Customer Lockbox
Advanced eDiscovery
Power BI Pro
Delve Analytics
Analytics
Power BI Pro
• Gain fast, easy access to the data you need with a simple intuitive experience
• Access a live, 360º view of your business through a single dashboard
• Discover new insights by exploring your data with rich visualizations
Delve Analytics• Leverage personal analytics to improve individual effectiveness
• Use the Outlook add-in to understand email reach and impact
• Identify top collaborators and understand collaboration trends
Getting Started with Office 365 Voice
Nominate a Champion
Dedicated Employee
Technical & Sales Skills
Conduit for External Information and
Internal Questions
Embrace Internally
Activate your Office 365 IURs
Decide if you will pilot Office 365
Enterprise Voice as a demo or in
production
Build a plan & set internal goals
Take advantage of Office 365
Enterprise Voice training
Go to Market
Invest, win, and learn from your
first few customers
Create solution bundles your team
can sell:
Upsell identify and upsell
existing Office 365 E3
customers on Enterprise Voice
Cross sell identify and cross
sell Exchange Online
customers on Enterprise Voice
Now, Go big with marketing
Leverage our Ready-to-Go
marketing materials to
promote your new voice
services.
Nominating a Champion
The Ideal Champion:
Passion for the topic
Has a technical
background
Can lead internal adoption
Has worked with the sales
& marketing teams
Supports up to 10 employees
Action Pack
Supports up to 25 employees
Silver
Supports up to 100 employees
Gold
Total
Internal Use
Licenses
Action
Pack
Cloud
Productivity
Small &
Midmarket
Cloud Solutions
Cloud
Platform
Enterprise
Mobility
Management
Communication
Office 365
seats5-10 25(E5) 100(E5)
35
(E3)125 (E3) 25 (E3) 100 (E3) 25 (E3) 100 (E3) 25(E5) 100(E5)
Azure
(monthly
credit)$100 $100 $100 $100 $100
$100 + $6k
annual
bulk
credit
$100+$12k annual
bulk credit
$100 $100 $100 $100
CRM Online
seats0 - 5 15 60 15 60 15 60 15 60 15 60
Enterprise
Mobility +
Security5 25 100 25 100 25 100 75 200 75 200
Find out what you have available today! Visit aka.ms/iur
Our research tells
us that partners
who use their
IURs sell
approximately
3X larger sales
volume
compared to
those who do not
use their IURs*.
Internal Use Rights (IURs)give you access to the latest Microsoft
technologies, helping you to sell
Microsoft solutions more easily.
Selecting a Project
The Ideal Project:
• Has visibility to everyone
• Is important, but not
business critical
• Demonstrates potential
SMB Live – Microsoft Confidential
Demo Environment Choice:
• Standard Office 365 Demo with PowerBI, Project, and EMS
• Productivity Solution with PowerBIand CRM
• Industry Specific
Microsoft Office Division Demos
MOD Benefits:
• Personalized Environment
• CRMOL Populated with Data
• More Product Choices Including CRMOL, Project, PowerBI, & EMS
• Available at Demos.Microsoft.com
Resource Map: Modern MeetingsREADINESS MARKETING SALES PRE-SALES POST SALE SUPPORT
Configuring PSTN Conferencing in
Office 365Making Amazing happen with
Skype for Business
Skype for Business Meetings-
Customer Ready
Tech considerations: Hex
Modern MeetingsConferencing deep dive
Skype Meetings Broadcast -
Technical Readiness Video
Skype for Business: Vision for
the future
Skype for Business PSTN
Conferencing Demo Video
Conferencing deep dive
video
Skype for Business: How-To-SeriesQuick Start guides Skype Meetings Broadcast -Demo
Click Thru
Skype for Business
Webcast Series
IUR:
Cloud Productivity or Communications Competency • Silver = 25 E5 Licenses• Gold = 100 E5 licenses
Skype for Business preview: Get a sneak peek at new featureshttp://skypepreview.com
Full E5 Trial:http://aka.ms/e5trial
Skype Meetings Broadcast -Demo
Video
Auto Attendant trainingCall queues training
What is E5
Skype for Business drives digital transformation
Cloud PBX FAQ
Next Steps & Homework
33
SMB JumpStart Next Steps & HomeworkNext Steps Homework
Sign up for the SMB JumpStart Private Yammer
group
Ask questions of the Microsoft team and your
peers
Set a weekly recurring calendar invite to block the
time to view each webinar session. We
recommend you attend one Webinar session per
week to optimize your program engagement.
Questions? Post them to our JumpStart Cloud PBX
and PSTN in Skype for Business Yammer group
and a technical expert will provide you a response
within 72 hours.
Prepare to use Office 365 Voice:
• Nominate your Office 365 Voice champion
• Create a demo tenant at Demos.Microsoft.com
• Send [email protected] the sub-domain name
([name].onmicrosoft.com) of your demo tenant as
proof of homework completion
Questions? Join the SMB JumpStart Private Yammer group
Thank you for joining!
© 2017 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S.
and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond
to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after
the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.