Step 1 | Receive & record a Request for Quotation from CustomerStep 2 | Prepare a Quotation & send it over to the Customer Step 3 | Once the Quotation is accepted, a Long Term Service Agreement is drawn up Step 4 | Customer is invoiced up-front for the Service ContractStep 5 | On expiry of the LTA, there shall be an option to renew the Agreement, albeit, with changed terms