Transcript
Page 1: Should you automate IT Processes?

© 2013 Cherwell Software, Ltd @mattneigh www.cherwellsoftware.co.uk

Should I Drive a Manual or an Automatic?

Matt NeighDirector of EMEA Sales

Page 2: Should you automate IT Processes?

© 2013 Cherwell Software, Ltd @mattneigh www.cherwellsoftware.co.uk

Memories…

Page 3: Should you automate IT Processes?

© 2013 Cherwell Software, Ltd @mattneigh www.cherwellsoftware.co.uk

It’s every where…

• IT Process Automation• Run Book Automation• Business Process Automation• Dev Ops

Page 4: Should you automate IT Processes?

© 2013 Cherwell Software, Ltd @mattneigh www.cherwellsoftware.co.uk

Why the push to automate?

• Save Labor/Money• More efficient• Improve accuracy• Safety Net

Page 5: Should you automate IT Processes?

© 2013 Cherwell Software, Ltd @mattneigh www.cherwellsoftware.co.uk

Why the fear to automate?

• Loss of job• Lack of trust• Speed equals inaccuracy

Page 6: Should you automate IT Processes?

© 2013 Cherwell Software, Ltd @mattneigh www.cherwellsoftware.co.uk

Considerations

• What is driving the need/desire to automate?• What will be lost by automation?• What will be gained by automation?• How will this affect the culture of

the company?• How risk averse is our company?

Page 7: Should you automate IT Processes?

© 2013 Cherwell Software, Ltd @mattneigh www.cherwellsoftware.co.uk

Steps to take

• Start small, ones that allow you to test it and then expand• What are the top 5 processes that if

they fail will have dire consequences?• Conduct a business analysis using the

considerations• Conduct a financial analysis

Page 8: Should you automate IT Processes?

Matthew NeighDirector of EMEA Sales

E-mail [email protected] @mattneigh LinkedIn matthewneigh


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