Setting Onboarding Expectations: The Role of Recruiters and Hiring Managers
Robin Schooling, SPHR, SHRM-SCP
who I am
• HR leader, strategist, and advisor • writer & blogger • advisory board member for BlackbookHR • active volunteer leader with SHRM, ATD, and Baton Rouge
Social Media Association • “Top 100 Most Social Human Resource Experts on
Twitter” (Huffington Post) • “2015 HR and Recruiting Thought Leaders to
Follow” (Glassdoor) • Saints Fan (#WHODAT!) • Dog Lady
Frank Lapidus &
Mr. Crumples
day 1
new employee orientation
31%
13%
• still deciding on career path
• job was different than explained in the interview
• boss was a jerk
why are you walking away?
• receive clear guidelines on responsibilities (23%)
• more effective training (21%)
• friendly smile/helpful co-workers (17%)
so tell me what you want, what you really, really want..
• manager 33% • human resources 27.96% • my department 26.57%
CHRO
Director of Total Rewards
Director of Learning & Development
Director of Employee Relations
Director of Talent Acquisition
Director of HR Systems & Operations
recruiting activities
extended offers
negotiations orientation activities
system set up
where’s the hiring manager?
employee
recruiter
HR
hiring manager
good things come in threes
culture connection
clarificationcompliance
“the process of helping new hires adjust to social and performance aspects of their jobs quickly and smoothly”
Talya N. Bauer; Onboarding New Employees: Maximizing Success (SHRM Foundation)
offer accepted
start date
socialization
& performance
mind the gaps!
recruiting
HR
manager
does this look familiar?
Beetlejuice!
Beetlejuice!
Beetlejuice!
good things come in threes
Recruiting
“Road Block”
Liu Bolin
“why does HR...?”
HR’s role manager’s role
employer branding
candidate relationships
candidate experience
Human Resources
recruiter’s role manager’s role
compliance
cultural affinity
connection
Hiring Manager
recruiter’s role HR’s role
clarity
socialization
training
who should be at this table?
• employer branding
• candidate relationships
• candidate experience
• compliance • cultural
affinity • connection
• clarity • socialization • training
recruiting HR manager
manager
HR
recruiting
socialization
compliance
candidate relationships
training cultural affinity
employer branding
connection
clarity
candidate experience
think about... • who makes the offer? • who handles negotiations? • who gives “the tour?” • who orders equipment? • who sets up meetings? • who makes introductions?
good things
come in threes
Thank You!
@RobinSchooling
RobinSchooling.com
linkedin.com/in/robinschooling
let’s connect!