Service Manual
HERMES QMADE IN GERMANY
Label Printer
2 2
Family TypeHERMES Q HERMES Q2L
HERMES Q4LHERMES Q4.3LHERMES Q6.3LHERMES Q2RHERMES Q4R
HERMES Q4.3RHERMES Q6.3R
Edition: 04/2020 - Part No. 9003469CopyrightThis documentation as well as translation hereof are property of cab Produkttechnik GmbH & Co. KG. The replication, conversion, duplication or divulgement of the whole manual or parts of it for other intentions than its original intended purpose demand the previous written authorization by cab. TrademarkWindows is a registered trademark of the Microsoft Corporation. EditorRegarding questions or comments please contact cab Produkttechnik GmbH & Co. KG.TopicalityDue to the constant further development of our products discrepancies between documentation and product can occur.Please check www.cab.de for the latest update. Terms and conditionsDeliveries and performances are effected under the General conditions of sale of cab.
Service Manual for the following products
Germanycab Produkttechnik GmbH & Co KGKarlsruhePhone +49 721 6626 0www.cab.de
USAcab Technology, Inc.Chelmsford, MAPhone +1 978 250 8321www.cab.de/us
Taiwancab Technology Co., Ltd.TaipeiPhone +886 (02) 8227 3966www.cab.de/tw
Chinacab (Shanghai) Trading Co., Ltd.Guangzhou Phone +86 (020) 2831 7358www.cab.de/cn
Francecab Technologies S.à.r.l.NiedermodernPhone +33 388 722501www.cab.de/fr
Mexicocab Technology, Inc.JuárezPhone +52 656 682 4301www.cab.de/es
Chinacab (Shanghai) Trading Co., Ltd.ShanghaiPhone +86 (021) 6236 3161www.cab.de/cn
South Africacab Technology (Pty) Ltd.RandburgPhone +27 11 886 3580www.cab.de/za
31 Introduction ............................................................................................................................................ 41.1 Instructions ............................................................................................................................................... 41.2 General Safety Instructions ...................................................................................................................... 41.3 Protective Devices ................................................................................................................................... 51.4 Handling Electricity .................................................................................................................................. 51.5 Procedure in Case of Accidents .............................................................................................................. 51.6 Environment ............................................................................................................................................. 5
2 Tools ........................................................................................................................................................ 6
3 Maintenance ........................................................................................................................................... 73.1 Cleaning by the Operator ......................................................................................................................... 73.2 Cleaning the Label Sensor ....................................................................................................................... 7
4 Replacing Assembly Units .................................................................................................................... 84.1 Replacing the Printhead ........................................................................................................................... 84.2 Replacing the Print Roller and the Transport Roller ............................................................................... 104.3 Replacing the Slipping Clutches .............................................................................................................114.4 Replacing the Label Sensor ................................................................................................................... 134.5 Replacing the PCB CPU ........................................................................................................................ 144.6 Replacing the Power Supply Unit ........................................................................................................... 15
5 Adjustments ......................................................................................................................................... 165.1 Measuring and Adjusting the Winding Torques ...................................................................................... 165.1.1 Measuring the Winding Torques ....................................................................................................... 165.1.2 Adjusting the Winding Torques ......................................................................................................... 195.2 Adjusting the Brake at the Label Unwinder ............................................................................................ 205.3 Adjusting the Label Feed Path ............................................................................................................... 215.4 Adjusting the Printing Mechanism .......................................................................................................... 225.4.1 Preparing the Printer for Adjustment ................................................................................................ 225.4.2 Aligning the Printhead to the Print Roller.......................................................................................... 235.4.3 Adjusting the Printhead Pressure ..................................................................................................... 245.4.4 Adjusting the Distance of the Printhead from the Paper Guiding Edge ............................................ 255.4.5 Adjusting the Transfer Ribbon Feed Path......................................................................................... 265.4.6 Final Test .......................................................................................................................................... 275.5 Adjusting the Tension at the Rewinder Belt and the Transport Roller Belt ............................................. 285.6 Adjusting the Automatic Ribbon Saver ................................................................................................... 295.6.1 Setting the Eccentrics ....................................................................................................................... 295.6.2 Adjusting the Magnetic Clutch .......................................................................................................... 30
6 Troubleshooting and Error Treatment ................................................................................................ 316.1 Failure of Device Functions .................................................................................................................... 316.2 Permanent Hardware Faults .................................................................................................................. 31
7 Block Diagram ...................................................................................................................................... 32
8 Layout Diagram PCB CPU ................................................................................................................... 33
9 Index ...................................................................................................................................................... 34
Table of Contents
4 41 Introduction1.1 Instructions
Important information and instructions in this documentation are designated as follows:
Danger!Draws attention to an exceptionally great, imminent danger to your health or life due to hazardous voltages.
!Danger!Draws attention to a danger with high risk which, if not avoided, may result in death or serious injury.
!Warning!Draws attention to a danger with medium risk which, if not avoided, may result in death or serious injury.
!Caution!Draws attention to a danger with low risk which, if not avoided, may result in minor or moderate injury.
! Attention!Draws attention to potential risks of property damage or loss of quality.
i Note!Advices to make work routine easier or on important steps to be carried out.
Environment!Gives you tips on protecting the environment.
Handling instruction
Reference to section, position, illustration number or document.
Option (accessories, peripheral equipment, special fittings).
Time Information in the display.
1.2 General Safety InstructionsThis service manual is intended for use by qualified service and maintenance personnel. For more operation and configuration information, refer to the user or configuration manual.
Follow the general safety rules below:
• Keep the area around the device clean at all times!• Work with safety in mind. • Parts of device that are removed during the maintenance work must be put in a safe place. • Avoid risks of tripping over.
N
Danger!Double pole/neutral fusing.
Danger!Danger to life and limb from increased current flow through metal parts in contact with the device.
Do not wear clothing with metal parts. Do not wear jewelry. Do not wear spectacles with metal frames.
!Warning!Items of clothing drawn into the device by moving parts can lead to injuries.
Do not wear any items of clothing which could get caught by moving parts.
51 Introduction1.3 Protective Devices
!Warning!There is a risk of injury if protective devices are missing or defective.
Replace all protective devices (covers, safety notices, grounding cables etc) after maintenance work has been completed.
Replace parts that have become defective or unusable.
Wear protective goggles for:
• Knocking pins or similar parts in or out with a hammer. • Using spring hooks. • Inserting or removing springs, retaining rings or grip rings. • Using solvents, cleansers or other chemicals.
1.4 Handling Electricity
The following work may only be done by trained and qualified electricians:
• Work on electrical components. • Work on an open device still connected to the mains supply.
General precautions before starting maintenance work:
• Find out where the emergency and power switches are so that they can be quickly thrown in an emergency. • Disconnect the current supply before carrying out the following work:
- Installing or removing power units. - Working in the immediate vicinity of open power supply components. - Mechanical check of power supply components. - Modifying circuits in the device.
• Test the zero potential of the device parts. • Check the working area for possible sources of danger, such as wet floors, defective extension cables, defective
protective conductor connections.
Additional precautions in the case of exposed voltages:
• Ask a second person to remain near the working site. This person must know where the emergency and power switches are, and how to switch the current off if danger arises.
• Only use one hand to work on electric circuits of devices that are switched on. Keep the other hand behind your back or in your pocket. This prevents electricity from flowing through your own body.
1.5 Procedure in Case of Accidents • Act calmly and with great care.• Avoid danger to yourself.• Switch off power.• Request medical assistance.• Give first aid, if necessary.
1.6 Environment
Obsolete assemblies contain valuable recyclable materials that should be sent for recycling. Send to suitable collection points, separately from residual waste. Send the parts for recycling.
6 62 Tools Do not use any worn of damaged tools. Only use tools and testing devices that are suitable for the task at hand.
cab special tools:• Test collar for transfer ribbon winder (cab Part-No. 5540932)• Distance caliber 0,1 mm (cab Part-No. 5961064)• Gauge for brake adjustment at the label unwinder HERMES Qx/xxx-2 (cab Part-No. 5961092)• Gauge for brake adjustment at the label unwinder HERMES Qx/xxx-3 (cab Part-No. 5961694)
Standard tools:• Screw driver Torx, size TX 10, TX 20• Allen key 1,5 mm• Phillips-head screwdriver, size 1• Allen key 2,5 mm (included)• Snap ring pliers ZGG 0• Snap ring pliers ZGG 1• Cylindrical dynamometer (spring scale), 0 - 10 N• Cylindrical dynamometer (spring scale), 0 - 25 N• Scale Magnifier• Digital Circuit Analyzer
73 Maintenance3.1 Cleaning by the Operator
The following cleaning work is described in the Assembly Instructions.• Cleaning the device• Cleaning the printhead • Cleaning the print roller
3.2 Cleaning the Label Sensor
Danger!Risk of death via electric shock!
Before opening the housing cover, disconnect the device from the mains supply and wait at least one minute until the power supply unit has discharged.
12 4
5
6
3
7
Figure 1 Cleaning the label sensor
1. Remove the material from the printer.2. Remove the rear cover.3. Disconnect the plug (2) from the label sensor (1).4. Loosen the screw (5).5. Hold pressed the knob (4) and pull the label sensor with the handle (6) out of the profile.
* HERMES Q6.3: That way the distance plate (7) is pushed out of label sensor guide.6. Clean the label sensor slots (3) with brush or cotton swab soaked in pure alcohol. 7. Push label sensor back into the guide.8. * HERMES Q6.3: Push the distance plate (7) into the guide of the label sensor.9. Connect the plug (2) to the label sensor (1).10. Mount the rear cover.11. Adjust label sensor mechanically and tighten the screw (5) Assembly Instructions.
8 84 Replacing Assembly Units4.1 Replacing the Printhead
The printhead of the label printer can be replaced without the need for fine adjustment. The printhead must be replaced if worn or when switching to a printhead with higher or lower resolution.
1
2
3
4
3
4
5
1 Data connector2 Power connector 3 Threaded holes4 Catching holes5 Heating line
Figure 2 Structure of the printhead
! Attention!The printhead can be damaged by static electricity discharges and impacts!
Set up printer on a grounded, conductive surface. Ground your body, e.g. by wearing a grounded wristband. Do not touch contacts on the plug connections (1, 2). Do not touch heating line (5) with hard objects or your hands.
94 Replacing Assembly Units
6 67 8
3 34 4 99
Figure 3 Replacing the printhead
Dismounting the Printhead
1. Remove the media from the printer.2. Lock the printhead.3. Loosen two screws (6).4. Open the printhead locking and if necessary remove the printhead from the pins (9).5. First unplug the power cable (8), followed by the data cable (7).
Mounting the Printhead
1. First connect the data cable (7), followed by the power cable (8).2. Place the printhead into the printhead assembly and insert the pins (9) into the holes (4). 3. Press down the printhead carriage and fix the printhead with the screws (6) at the carriage using the threaded
holes (3).4. Clean the heating line with the cleaning cloth included in the contents of delivery.5. Reload labels and transfer ribbon.
10 104.2 Replacing the Print Roller and the Transport Roller
1 2 5 64 7 8 1093 11
Figure 4 Replacing print roller and transport roller
Replacing the print roller
1. Turn lever (4) counterclockwise to lift the printhead assembly.2. Loosen screw (6).3. Remove ball bearing (5) and print roller (2) through the plate (3).4. Guide the new print roller through the plate (3) to the axle (1). Turn the roller to align it to the hexagonal end of the
axle and push the roller further until it stops.5. Insert the ball bearing (5) in to the plate (3) and fix it with screw (6).
Replacing the transport roller
1. Turn lever (10) clockwise to open the transport system.2. Loosen screw (11).3. Remove the transport roller (9) from the axle (8).4. Put the new roller onto the axle (8). Turn the roller easily to align it to the hexagonal end of the axle and push the
roller further until it stops.5. Fix the roller (9) with the screw (11).
4 Replacing Assembly Units
114.3 Replacing the Slipping Clutches
The rewinder for the transfer ribbon and the internal rewinder are coupled with slipping clutches to the main drive. The supply hub of the transfer ribbon is braked with a slipping clutch during printing.Replace a slipping clutch when the set value of the torque cannot be set 5.1 on page 16. Removal and installation of the slipping clutch is also required for replacement of a winder.
1 2 3
1 Internal rewinder: coupling 2 Ribbon supply hub: brake3 Ribbon take up hub: coupling
Figure 5 Slipping clutches
Danger!Risk of death via electric shock!
Before opening the housing cover, disconnect the device from the mains supply and wait at least one minute until the power supply unit has discharged.
4 Replacing Assembly Units
12 12Replacing the Slipping Clutches at the Rewinders
1 2 3 4 5
1 Collar the belt gear 2 Winder axle3 Coupling disks4 Slipping clutch5 Snap ring
Figure 6 Slipping clutches at the rewinders
1. Unplug the printer from the electrical outlet.2. Remove the rear cover of the printer3. Remove the snap ring (5).4. Pull the clutch (4) from the winder axle (2).5. Slide the new clutch (4) onto the winder axle (2).6. Align grooves in the coupling disks (3) with the guides in the collar of the belt gear (1).7. Slide coupling further until it stops.8. Secure the snap ring (5).9. Adjust the clutch 5.1 on page 16.
Replacing the Brake at the Ribbon Unwinder
3 6 75421
1 Pin2 Spring3 Winder axle4 Tappet5 Lever6 Brake7 Snap ring
Figure 7 Brake at the ribbon unwinder
1. Unplug the printer from the electrical outlet.2. Remove the rear cover of the printer3. Remove the snap ring (7).4. Pull the brake (6) from the winder axle (3). Ensure that the tappet (4) remains on the winder axle. Reattach the
tappet to the winder axle if it has been pulled off. The axle profile is shaped in such a way that the tappet only fits in one way.
5. Check the position of the spring (2). Ensure that the pin (1) grasps between the spring arms.6. Slide the new brake (6) onto the winder axle (3) in such a way that it fits on the hexagonal profile of the tappet (4).7. Push the clutch further until it stops in such a way that lever (5) grasps between the spring arms..8. Secure the snap ring (7).9. Adjust the brake 5.1 on page 16.
4 Replacing Assembly Units
134.4 Replacing the Label Sensor
i Note! Soiling of the label sensor can also cause malfunctions.
Before replacing the label sensor, check whether it is soiled and clean it if necessary 3.2 on page 7.
Danger! Risk of death via electric shock!
Before opening the housing cover, disconnect the device from the mains supply and wait at least one minute until the power supply unit has discharged.
12
3
4
56
Figure 8 Replacing the label sensor
1. Remove the material from the printer.2. Remove the rear cover.3. Disconnect the plug (2) from the label sensor (1).4. Loosen the screw (4).5. Hold pressed the knob (3) and pull the label sensor with the handle (5) out of the profile.
* HERMES Q6.3: That way the distance plate (6) is pushed out of label sensor guide.6. Push the new label sensor into the guide until it stops.
* HERMES Q6.3: Push the distance plate (6) into the guide of the label sensor.7. Connect the plug (2) to the label sensor (1).8. Mount the rear cover.9. Adjust label sensor mechanically and tighten the screw (4) Assembly Instructions.10. Calibrate the label sensor Configuration Manual > Calibrate label sensor.
4 Replacing Assembly Units
14 144 Replacing Assembly Units4.5 Replacing the PCB CPU
Danger!Risk of death via electric shock!
Before opening the housing cover, disconnect the device from the mains supply and wait at least one minute until the power supply unit has discharged.
1
2
1
3
4
5
7
8
9
1
1
6
10
1 4 screws2 PCB CPUConnectors3 CON17 - Switch locking system4 CON12 - Control panel5 CON15 - Winding sensor6 CON11 - Sensors7 CON10 - Printhead8 CON9 - Power supply9 CON8 - Stepper motor10 CON7 - I/O interface
Figure 9 Replacing the PCB CPU
1. If possible, save the printer configuration to an external medium Configuration Manual.2. Unplug the printer from the electrical outlet.3. Detach all interface cables from the back of the printer.4. Remove all memory media from the slots.5. Dismount the rear cover.6. Unplug all plug connections (3-10) from the PCB CPU (2).7. Loosen screws (1) and remove PCB CPU (2).8. Attach the new PCB CPU (2) with four screws (1).9. Connect all cables to the PCB CPU (2).10. Mount the rear cover.11. Restore all interface connections on the back of the printer.12. Connect the power cable.13. Update the firmware if necessary.14. Select the matching Printer model Configuration Manual.15. Adjust the label sensor Configuration Manual.16. Load the printer configuration from the memory medium if possible. Otherwise, set the printer configuration via
control panel Configuration Manual.
154 Replacing Assembly Units4.6 Replacing the Power Supply Unit
Danger!Risk of death via electric shock!
Before opening the housing cover, disconnect the device from the mains supply and wait at least one minute until the power supply unit has discharged.
1
2
1
1
1
3
4
Figure 10 Replacing the power supply unit
1. Dismount the PCB CPU 4.5 on page 14.2. Unplug the cables from the connectors (3,4).3. Loosen 4 screws (1) and remove the power supply unit (2).4. Insert the new power supply unit an fix it with the screws (1).5. Connect the cables at the connectors (3,4).6. Re-mount the PCB CPU 4.5 on page 14.7. Mount the rear cover.
16 165 Adjustments5.1 Measuring and Adjusting the Winding Torques
The rewinder for the transfer ribbon and the internal rewinder are coupled with slipping clutches to the rewinder drive. The unwinder of the transfer ribbon is braked with slipping clutches during printing.The correct setting of the torques of these slipping clutches is necessary for:• precise conveyance of the transfer ribbon during label transport• the prevention of wrinkles in the feed path of the transfer ribbon• high positioning accuracy of the peeled labels.The winding axes of the rewinders are not actively driven by the belts during label backfeed, but rather solely by the pull of the print roller. The torque required to disengage the rewinder from the belt drive is implemented via a brake in the winding reel, which works in both directions. The measured clockwise torque is the sum of the coupling torque and the torque of the brake. Only the torque of the brake is measured when the winding axis is rotating counter-clockwise. For this reason, measurement of the torques at the rewinders are required in both directions.The method of measurement differs for the various types of slipping clutches:• Measurement of the winding torques at the transfer ribbon rewinder and unwinder page 16.• Measurement of the winding torque at the internal rewinder page 18.If the winding torque differs from the set value, it must be adjusted. The procedures for adjusting the winding torques of the transfer ribbon winders and the internal rewinder are identical 5.1.2 on page 19.
5.1.1 Measuring the Winding Torques
Transfer Ribbon Rewinder and Unwinder
Measurement of the winding torque at the transfer ribbon take up and supply hub occurs by determining the pulling forces on a test collar attached to the winder.
The physical relation between the torque and the pulling force is: F= M / rF: Pulling force [N], M: Winding torque [Ncm], r: Radius of the test collar (3 cm)
175 AdjustmentsThe set values for the winding torque and the resulting pulling force at the test collar are:
Winder Measurement Direction of rotation Winding torque M Pulling force FRibbon rewinder A against winding direction
Hermes Q2 10,2 - 10,8 Ncm 3,4 - 3,6 NHermes Q4/Q4.3/Q6.3 12,9 - 14,4 Ncm 4,3 - 4,8 N
B in winding direction 2,1 - 3,0 Ncm 0,7 - 1,0 NRibbon unwinder C any 3,6 - 4,5 Ncm 1,2 - 1,5 N
Table 1 Winding torques at the transfer ribbon winders
1
234
1
A B
1
C
234
Figure 11 Measuring the winding torque at the transfer ribbon rewinder (left) and unwinder (right)
Danger!Risk of death via electric shock!
Before opening the housing cover, disconnect the device from the mains supply and wait at least one minute until the power supply unit has discharged.
1. Unplug the printer from the electrical outlet.2. Remove the rear cover.3. Remove the transfer ribbon from the printer.4. Attach the test collar (3) to the winder (4).5. Turn the knurled nut counterclockwise to clamp the test collar.6. Wind the cord attached to the test collar around the test collar several times.7. Secure spring scale [10 N] (1) at the end of the cord.8. Move the spring scale upward vertically until the winder begins turning.9. Hold the drive belt in place during the measurement. Otherwise, the measurement is not accurate.10. Allow the cord to unwind from the test collar at least one full turn and read the pulling force F on the spring scale
at the same time.11. If the winding torque differs from the set value, it must be adjusted 5.1.2 on page 19.
18 185 AdjustmentsInternal Rewinder
Measurement of the winding torque at the internal rewinder occurs by determining the pulling forces with a cord wrapped around the rewinder.The physical relation between the torque and the pulling force is: F= M / rF: Pulling force [N], M: Winding torque [Ncm], r: Radius of the rewinder (3,8 cm)
The set values for the winding torque and the resulting pulling force at the rewinder are:
Winder Measurement Direction of rotation Winding torque M Pulling force FInternal rewinder A against winding direction 19,0 - 26,6 Ncm 5,0 - 7,0 N
B in winding direction 7,6 - 11,4 Ncm 2,0 - 3,0 N
Table 2 Winding torques at the internal rewinder
1
234
1
A B
Figure 12 Winding torques at the internal rewinder
Danger!Risk of death via electric shock!
Before opening the housing cover, disconnect the device from the mains supply and wait at least one minute until the power supply unit has discharged.
1. Unplug the printer from the electrical outlet.2. Remove the rear cover.3. Remove the labels from the printer.4. Push the cord (2) under a bracket (3) of the internal rewinder (4) and wind it around the rewinder.5. Secure spring scale [10 N] (1) at the end of the cord.6. Move the spring scale upward vertically until the winder begins turning.
If the drive belt at the rewinder is also moving, hold it in place during the measurement. Otherwise, the measurement is not accurate.
7. Allow the cord to unwind from the rewinder at least one full turn and read the pulling force F on the spring scale at the same time.
8. If the winding torque differs from the set value, it must be adjusted 5.1.2 on page 19.
195 Adjustments5.1.2 Adjusting the Winding Torques
The winding torque of a winder can be changed at the knurled ring of the respective slipping clutch. The numbers on the knurled ring stand for the value of the winding torque:• 1: Lowest winding torque• 7: Highest winding torqueThe current value is indicated by the number located at the positions of the two locking tabs.
Danger!Risk of death via electric shock!
Before opening the housing cover, disconnect the device from the mains supply and wait at least one minute until the power supply unit has discharged.
21
Figure 13 Adjusting the winding torque
1. Unplug the printer from the electrical outlet.2. Remove the rear cover.3. Press the knurled ring (1) of the slipping clutch toward the housing wall.
The lock (2) of the knurled ring is released.4. Turn the knurled ring while pushing it and release it in the desired position.5. Ensure that the tabs of the lock are located completely in the grooves of the setting value.6. Measure the winding torque again and compare it to the set value.7. Repeat the adjustment until the measured winding torque is within the tolerance range.
Is it not possible change the slipping clutch 4.3 on page 11.8. Mount the rear cover.
20 205 Adjustments5.2 Adjusting the Brake at the Label Unwinder
The brake (9) at the label unwinder is switched on and off by the movement of the swing arm (1). The correct adjustment of the switching point guarantees an accurate label transport and a high positioning accuracy of the peeled labels.
5
1
5
1
4 43 32 2
Figure 14 Checking the switching point of the brake
1. Press down the swing arm with the guide roller (1).2. Push the collar (5) of the gauge (3) onto the guide roller (4) and insert the guide roller (1) into the slot hole (2).3. Release the swing arm. The guide roller (1) moves to the upper end of the slot hole (2) (Figure 14 left side).
Requirement A: In that position the unwinder must be blocked by the brake.4. Press down the swing arm so that the guide roller touches the lower end of the slot hole (2) (Figure 14 right side).
Requirement B: In that position the brake must unblock the label unwinder.
6
7
10
1112/4x
13
8
9
Figure 15 Adjusting the switching point of the brake
If one of the requirements will not be achieved the switching point must be re-adjusted :5. Turn the knurled knob (11) counterclockwise and remove the margin stop (13) from the unwinder.6. Loosen 4 screws (12) remove the wall spacer (10).7. Loosen screw (6) and move it inside the slot hole (7). That way the initial position of the lever (8) will be altered:• Requirement A not achieved : Move the screw upwards inside the slot hole• Requirement B not achieved : Move the screw downwards inside the slot hole8. Tighten screw (6) and repeat the check with the gauge (3).9. If necessary repeat the adjustment.10. Complete the unwinder.
215 Adjustments5.3 Adjusting the Label Feed Path
The inner edge of the label liner must softly touch the paper guiding edges (1) of the chassis during the transport.The direction of the material (2) run can be adjusted by the eccentric on the deflection roller (3).
1 2 4 53
Figure 16 Adjusting the label feed path
1. Loosen the screw (4).2. Turn the eccentric on the (5) internal hexagon with the hexagon key in the right position.3. Hold the eccentric (5) and tighten the screw (4) with a second hexagon key.4. Check the label run. If necessary adjust it again.
22 225 Adjustments5.4 Adjusting the Printing Mechanism
Major adjustment of the printing mechanism beyond format-based settings is only required if the printhead assembly has been removed or parts in this area have been replaced. Excluded from this is the replacement of the printhead, after which readjustment is generally not required.The following print quality imperfections may indicate maladjustment of the printing mechanism:• Print image too light• Print image is spotty• Print image lighter on one side• Horizontal lines not parallel to the horizontal label edges• Lateral displacement of the print image• Clear lateral drift of the transfer ribbon
i Notice! Print image errors can also arise from wrinkling of the transfer ribbon. This is why you should check the transfer ribbon feed path and the head locking system for correct adjustment before making adjustments to the printing mechanism Assembly Instructions.
Adjustment of the printing mechanism comprises the following procedures in the order specified:1. Preparing the printer for adjustment 5.4.1 on page 22.2. Aligning the printhead to the print roller 5.4.2 on page 23.3. Adjusting the printhead pressure 5.4.3 on page 24.4. Adjusting the distance of the printhead to the paper guiding edge 5.4.4 on page 25. 5. Adjusting the transfer ribbon feed path 5.4.5 on page 26.6. Performing a final test 5.4.6 on page 27.
5.4.1 Preparing the Printer for Adjustment1 2 3 3
44 5
Figure 17 Preparing the printer for adjustment
1. Load labels and transfer ribbon which extend across the entire printing width2. In the printer configuration, set the Print speed parameter to 100 mm/s.3. Move the transfer ribbon deflection to the central position (2) with the screw (1).4. Position the plungers (4) in such a way that the adjustment screws are accessible through the holes (3) of the
square axis.5. Loosen the screw (5) for the printhead bowing with an Allen key (1.5 mm) and turn it counterclockwise until turning
becomes perceptibly easier. This should occur after a maximum of a half a rotation.
235 Adjustments5.4.2 Aligning the Printhead to the Print Roller
In order to achieve the best possible print image the following printhead settings are necessary:• Setting the parallelism of horizontal lines and the edge of the label.• Aligning the heating line to the top of the print roller. This is the position with the highest print image density.
1 4 31 2 3
HERMES Q without automatic ribbon saver HERMES Q with automatic ribbon saver
Figure 18 Aligning the printhead to the print roller
Setting the parallelism of horizontal lines and the front label edge
! Attention!Risk of damage.Attempting to adjust the printhead when the fixing screws (1) are tight can lead to defects at the printhead assembly.
Always loosen the fixing screws (1) before adjusting the printhead.
i Note! Open and close the printhead after each step of the adjustment.
1. Check the printhead alignment with the test function Test grid ( Configuration Manual) or a similar pattern.2. If horizontal lines are not parallel to the label edges, loosen the screw (1) by a quarter turn and adjust the paral-
lelism with the screw (2) or eccentric (4).3. Tighten the screw (1).
Aligning the heating line to the top of the print roller
4. Print more test labels.5. Set the best possible image quality by turning the eccentric (3).
Differences in the density between the two sides are still permissible.
24 245 Adjustments5.4.3 Adjusting the Printhead Pressure
The printhead pressure can be changed with the screws (1a) and (1b) at the inside and outside of the printhead. Increasing the printhead pressure leads to an improvement of the print image density on the corresponding side and to a shifting of the ribbon feed path to the opposite side.
1a 1b
Figure 19 Adjusting the printhead pressure
1. Turn the adjustment screws (1a, 1b) counterclockwise until turning becomes perceptibly easy.2. Reduce the Heat level in the printer configuration until the print image is only barely recognizable. Under these
conditions, inaccuracies become clearly visible during adjustment.3. Create print samples with the test function Test grid ( Configuration Manual) or a similar print pattern.4. Adjust the adjustment screw (1a or 1b) clockwise in small increments on the side with the weaker print image until
the print image is even across the entire width.5. Set the original Heat level in the printer configuration.
255 Adjustments5.4.4 Adjusting the Distance of the Printhead from the Paper Guiding Edge
Not at HERMES Q with automatic ribbon saver
The purpose of the adjustment is the positioning of the first printing dot 1 mm away from the paper guiding edge.
1
Figure 20 Adjusting the distance of the printhead to the paper guiding edge
1. Print labels with vertical lines at a defined X-position.2. Measure the distance of the vertical lines from the edge of the media.
Set value: X + 1 mm.3. If the measured value differs from the set value, shift the printhead carriage by turning the screw (1) and repeat
the measurement.
i Note!The screw (1) is accessible only when the printhead is closed.
26 265 Adjustments5.4.5 Adjusting the Transfer Ribbon Feed Path
The transfer ribbon feed path can be affected by the following adjustments:
Method PurposeAdjusting the rear ribbon deflection Planing the ribbon between unwinder and print unitFine-tuning of the printhead pressure Avoiding wrinkles in the print zone arising from the inner or outer sideBowing the printhead Avoiding wrinkles in the print zone arising from the middleAdjusting the front ribbon deflection Adapting the feed path to the print image
Table 3 Adjusting the transfer ribbon feed path
21
Figure 21 Adjusting the transfer ribbon feed path 1
Adjusting the rear transfer ribbon deflection
If the transfer ribbon drifts sidewards between unwinder and print unit, adjust the rear ribbon deflection (2) by turning the eccentric (1).
275 Adjustments3a 3b2 4 5
Figure 22 Adjusting the transfer ribbon feed path 2
Fine-tuning of the printhead pressure
If the ribbon shifts to one side in the print zone, turn the screw (3a) or (3b) on the opposite side clockwise in small increments. Wait until the ribbon feed path has stabilized after each step of the adjustment.
Bowing the printhead
! Attention!The printhead assembly can be damaged when bowing the printhead.Turning the adjustment screw (5) too hard can cause damage to the printhead assembly.
As soon as you perceive clear resistance when turning the adjustment screw (5), you may only continue turning the screw in very small increments, but no more than one eighth of a turn.
Only turn the adjustment screw (5) as far as is absolutely necessary.
If the wrinkles cannot be remedied (e.g. wrinkles in the center), turn the adjustment screw (5) clockwise with extreme care using an Allen key (1.5 mm) and observe the ribbon feed path. When the adjustment screw (5) is tightened, the printhead is bent downward slightly in the center. It is possible that a slight lightening at the edge areas of the print image could occur here.
If bowing is not necessary, turn the screw (5) clockwise until the screw is just barely clamping.
Adjusting the front transfer ribbon deflection (4)
Turn screw (2) with Allen key and observe the behavior of the ribbon. If wrinkles arise from the inner side turn the screw counterclockwise, if wrinkles arise from the outer side turn the screw clockwise
5.4.6 Final Test Recheck the setting with the test function Test grid ( Configuration Manual) or a similar print pattern.
When using standard cab media, the test printout must show lines with sharp contours and black areas without any parts missing.
28 285 Adjustments5.5 Adjusting the Tension at the Rewinder Belt and the Transport Roller Belt
Danger!Risk of death via electric shock!
Before opening the housing cover, disconnect the device from the mains supply and wait at least one minute until the power supply unit has discharged.
2 3 4 6 7 81 5
Figure 23 Adjusting the tension at the rewinder belt and the transport roller belt
1. Unplug the printer from the electrical outlet.2. Remove the rear cover.3. Adjusting the driver belt (1) for the rewinder :• Loosen the screws (3,4).• Swing the bracket (2) so that the belt (1) is tensioned tightly.• Tighten the screws (3,4).• If necessary further increase the tension.4. Adjusting the driver belt (5) for the transport roller :• Loosen the screws (6,7).• Swing the bracket (8) so that the belt (5) is tensioned tightly.• Tighten the screw (6,7).5. Mount the rear cover.
295 Adjustments5.6 Adjusting the Automatic Ribbon Saver
The ribbon saver reduces the consumption of transfer ribbon by lifting the printhead while feeding blank label areas. The printhead will be lifted by eccentrics and the ribbon unwinder will be blocked by a magnetic clutch.
Print phase Saver phaseEccentrics Printing position
-> Printhead is pressed downSaving position -> Printhead is lifted
Magnetic clutch Off -> Ribbon unwinder can be turned
On -> Ribbon unwinder is blocked
Table 4 Phases of the saver mode
5.6.1 Setting the EccentricsA misalignment of the eccentrics can cause a reduction of the saver effect in the saver phase or a deterioration of the print image and a stagnant ribbon transport in the print phase.
3 31 2 1 2HERMES QL HERMES QR
Figure 24 Checking the eccentrics position
1. Lock the printhead.2. Switch on the printer.
The ribbon saver will be synchronized. After this the eccentrics are in the print position.3. Check the orientation of the eccentrics.
! Attention!Risk of ribbon saver malfunction.In the print position the peak of the eccentric (2) at HERMES QL and at HERMES QR must• point upwards and• stand on the right of the ball bearing (1) Figure 24.
Access to the following functions only with service key installed!
4. If the peak of the eccentric points downwards invert the setting of Setup > Ribbon > Invert eccentric position.5. Check the distance between ball bearing (1) and eccentric (2) with the 0,1 mm gauge (3).
If necessary select Setup > Ribbon > Saver eccentric position and adjust the angle setting of the eccentric.6. Check the setting by changing between print and saver position using the function Setup > Ribbon > Toggle ribbon
saver.
30 305 Adjustments5.6.2 Adjusting the Magnetic Clutch
A misaligned magnetic clutch can cause a very high and not adjustable torque at the ribbon supply hub.The distance between chassis of the magnetic clutch (2) and the armature disk (3) must be 0.1 mm .
Danger!Risk of death via electric shock!
Before opening the housing cover, disconnect the device from the mains supply and wait at least one minute until the power supply unit has discharged.
1
2
3
4
Figure 25 Adjusting the magnetic clutch
1. Unplug the printer from the electrical outlet.2. Remove the rear cover.3. Loosen two screws (4).4. Pull armature disk (3) to the slipping clutch.5. Insert the distance caliber 0.1 mm (1) between armature disk (3) and chassis of magnetic clutch (2) .6. Slide armature disk (3) to the chassis so that the distance caliber (1) will clamp slightly and tighten the screws (4).7. Remove the caliber.8. Adjust the torque at the ribbon supply hub.9. Mount the rear cover.
316 Troubleshooting and Error Treatment6.1 Failure of Device Functions
Functional error Possible remedyMedium is not transported Check electrical connections between PCB CPU and motor
Check drive mechanismReplace the PCB CPUReplace the motor
No print image with medium transport
Check plug connections at the printheadExamine printhead cable for damage and replace if necessaryCheck the automatic ribbon saver Replace the printheadReplace the PCB CPU
No display function Check cable connection between PCB CPU and control panelReplace the control panelReplace the PCB CPU
Communication via an interface is not functioning
Check whether the interface configurations of the printer and computer matchFor an Ethernet connection, check the validity of the IP address and the subnet maskCheck the interface cable and replace it if necessaryIf all functionality of the interface has been lost, replace the PCB CPU
A peripheral device is not functioning
Check whether the peripheral device is activated via programmingCheck the USB cable of the peripheral device and replace it if necessaryCheck the peripheral deviceReplace the PCB CPU
Table 5 Failure of device functions
6.2 Permanent Hardware Faults
Error message Cause Fault recoveryPrinthead thermistor broken Thermistor at the printhead defective Replace the printhead
Voltage error
VBAT
Voltage of the battery on the PCB CPU is too low
Replace the PCB CPU
24 V 24 V too low Check voltage at measurement point +24V Figure 27 on page 33:• Voltage too low:
Replace the power supply unit• Voltage is correct:
Replace the PCB CPU
24 V TPH 24 V for the printhead too low Check voltage at measurement point +24V TPH Figure 27 on page 33:• Voltage too low:
Replace the power supply unit• Voltage is correct:
Replace the PCB CPU
Table 6 Hardware faults
32 327 Block Diagram
Figure 26 Block diagram HERMES Q
338 Layout Diagram PCB CPU
D4
V7
L5C
158
C15
9
C16
6
C16
7
C153
C15
4
C155
C15
6C
152
C16
1
C16
2
C163
C16
4
C16
0
C169
C17
0
C17
1
C17
2C
168
C175
C17
6
C17
7
C17
8C
174
C66
C11
2C
199
C25
8
C26
3C
265
C26
8
C20
7
C77
C157
C16
5
C17
3
C179
C20
6
2
4
1
3G2
D13
V24
A1
AE
25
E
K
BCD
FGHJ
LMNPRTUV
WY
AAABACAD
42 32 22 12 02 91 81 71 61 51 41 31 21 11 01 9 8 7 6 5 4 3 2
125 42 32 22 12 02 91 81 71 61 51 41 31 21 11 01 9 8 7 6 5 4 3 2
A
E
BCD
K
FGHJ
LMNPRTUV
WY
AAABAC
AEAD
D1
R32R
34
R30
R1
R56
8
R4
R5
R19
R303
R68
R29
R96
111R 79R
R119R120
R13
0
R13
1
R13
2
R61
R29
8
R70
R30
0
R26
8
C21
0C
212
C242
C15
C10
C11
C28
2
R62
R63
R64
R65
R73
R76
R10
0R
101
R27
0
R22
C28
6L35
V14
L20
L21
L32
V2
C39
1
N1
62R
32R
V12
R33
C12 C
13
L31
L34
L37
L38C14
C16
C73
C192
C193
C194
C234
L42
R116
3R 2R
F2
L72
R59 R60
R84
R102
R121
R136
L26
1N
3
R150R151
R152
R158
R15
9
C29
1C
292
U4
2
4
1
3G6
R20
9
R213
R215
C24
6C
259
R123R125
R71
V15
R16
6
1
U2
R219R220
R160
R163
L27
R141
C21
9
R56
9R
570
R87 R88
R89
R169
V25
R171
R172
R30
4
R11R21
R54R55
L69
L70
L71
L74
L75
L83L84
L85
R98
R99
R20
R25
R27
R36
R37
R32
3 V18
V19
V20
C113
F1
L30
R30
1
1D14
1D15
R254
L67
L68
C19
7
R117
N4 U8
R13
9R
227
R255
R23
6
R23
7
R280
1#FD3
1#FD1
1#FD2
U3
C22
1
E1
R170
R168
R245R247
R566
R567
1
Buc
hse
CO
N5
C27
5
A1 2 3 7 8 9
BCDEFGHJKLMNPRT
D2
A1 2 3 7 8 9
BCDEFGHJKLMNPRT
D3
V11
R29
9
C116
C14
8C
149C
184
R75
C187R77
R78
C209R85
A1
14
B CD
E F G HJ
KL
MN P
U7
R30
5
C237
C239
R15
5
C241
C245
X1
1bot
1top
CO
N3
1CO
N4
R72
R74
R122
B5
B6
KH
1
K
H4
K
H5
K
H6
KH
7
C205
C25
5C
256
B1B2
B3B4
D5
P1
P2
CD
P3
P4
P5
P6
P7
P8
P9
GN
DG
ND
WP
CO
N1
C30
7C
308
C42
R107
L29
L25
L80
L36
L43
L48
L49
L50
L1
L3
L6
L9
L10
L12L15
L16
L17
L18
L2
L4
C26
0C
261
C31
3C
314
C32
0
R57
1
R57
2R
573
R57
4R
575
R10
8R
109
R29
4
R29
5
L64
R140 R142
+C8
+C6
R41
R42
R44
R45
V17
V1
N2
R47R48
V3
R69
R56
R58
C267
R24
L87L90
N6
C20
4C
114
21
CO
N10
21
CO
N11
21
CO
N12
1 CO
N17
1C
ON
9
12CON7
1C
ON
161 C
ON
151
CO
N14
1 CO
N13
+C26
C27
C28
V9
V10
V13
V21
C28
8
A1
A2
K2
K1
1Gn
Ye
CO
N2
1
CO
N8
U1
C232
C235
C240
C243
C252V
22
V23 R6
R40
1C
ON
18
R79
R80 V26
C196
C35
2
C283
C285C3
C5
C1
C18
3
C180
C181
C182
C321
C15
0
C15
1
C222
C327
C4
C208
C21
1
C214
C21
5
C216
C217
C22
4C
223
C198C200
C20
1
C202
C20
3
C72
C9
C264
C27
2
C276
C279
C280
C269
C335
C33
8
C339
C34
0
C34
1
C293
C324
C342
C34
3C
344
C290 C295
C296
C29
7
C28
7
C29
9
C185
C18
6
C278
C300
C30
3
C301
C27
7
C27
0
C230
C23
1
C322
C323
C22
5
C32
5C
220
C30
2
C30
4
C271
C309C310
C311
C312
C345
C346
C347
C349
C350
C2
C262 C266
C21
3
C289
C29
8
R12
6
R134
R13
7
R253
R25
6
R31
R35
L13
L93
L24
L28
L14
L23
L51
L52
L39
L66
L56
L57
L58
L40
L89
L59
L60
L61
L62
L63
L73
L53
C27
3 L33
R13
L7
L8
L11
L22
L91L92
TOP4
TOP2
TOP3
TOP1
TOP26
TOP10
TOP9
TOP8
TOP25
TOP5
TOP6
TOP17
TOP18
TOP19
TOP20
TOP21
TOP22TOP14
TOP13
TOP15
TOP16
TOP24
TOP23
TOP7TOP12TOP11
Measuring points at CON9:
GND
+24V
+VMOT (+24V)
Measuring points on the PCB:
TOP2 +24V TOP3 +5V TOP25 +24V TPH TOP26 +VMOT (+24V)
LEDs on the PCB:
H1 +3,3V H7 LED FPGA
on during start procedure blinking after start procedure
Figure 27 Layout diagram PCB CPU X4.3
34 349 IndexA
Automatic ribbon saver adjustment ..29
B
Belt tension .......................................28Block diagram ...................................32Brake label unwinder ........................20Brake ribbon unwinder................ 11, 12
C
Cleaning .............................................7
E
Environment .......................................5Error treatment .................................31
G
General safety instructions .................4
H
Hardware faults ................................31
I
Important information..........................4
L
Label feed path adjustment ..............21Label sensor replacement ................13Layout diagram PCB CPU ................33
M
Magnetic clutch.................................30Maintenance work ..............................5
P
PCB CPU replacement .....................14Power supply replacement ...............15Printhead position .............................23Printhead pressure adjustment.........24Printhead replacement .......................8Print image .......................................22Printing mechanism ..........................22Print roller replacement ....................10Protective devices ..............................5
R
Rewinder ..............................12, 17, 18
S
Safety instructions ..............................4Slipping clutches
Adjustment ..................................19Replacement ............................... 11
T
Test collar .........................................16Torque.........................................16, 18Transfer ribbon ...........................26, 29Transfer ribbon feed path ...........22, 26Transport roller .................................10
U
Unwinder ....................................12, 17
V
Voltages, exposed ..............................5
W
Winding torqueAdjustment ..................................19Measurement ..............................16