Dr. Torsten GrünewaldGlobal Business Services / Process ManagementBoehringer Ingelheim
SAP NetWeaver MDM als strategisches Werkzeug für den konzernweiten Roll-out eines Shared Service Centers
DSAG Jahreskonferenz, 12-Oct-2011
Boehringer Ingelheim in brief
• Family-owned global corporation
• Founded 1885 in Ingelheim, Germany
• Focus on Human Pharmaceuticals and Animal Health
• Employees worldwide: 42,224
• Research and Development 16.8%
• Production 29.9%
• Marketing and Sales 39.2%
• Administration 12.4%
• Apprentices (on average) 1.7%
worldwide 699
Germany 685
in 28 professions
• R&D worldwide at 7 sites
• Expenses for R&D: EUR 2,453 million
• 20 production facilities in 13 countries
• Total revenue: EUR 12,586 million
• Affiliated companies: 145 worldwide
• Investment in tangible assets: EUR 519 million
Dr. Torsten Grünewald, Boehringer Ingelheim DSAG 12-Oct-2011 2
Boehringer Ingelheim Center Our headquarters in Ingelheim, Germany
GBS Overview Leverage Points
Standardization & Automation
Processes
Concepts
Master Data
Services
Architecture
Applications
Global reach
Corporate
All countries
Commercial units
Operations units
All businesses
All functions
Shared Service Scope
Finance
Procurement
…
…
(Supply chain)
…
Dr. Torsten Grünewald, Boehringer Ingelheim DSAG 12-Oct-2011 3
MDM in a NutShell
4
MDM to support Global Business Services
• Global Roll-out of a Process Template• Shared Services Center at Boehringer Ingelheim• Experiences using manual MDM processes and migration
Enterprise Architecture for a holistic view
• Service oriented Interfaces with SAP Process Integration (PI) • Enterprise Information Model with ERwin• Business Architecture with BPMN and ARIS
SAP NetWeaver MDM
• Business Process Management (BPM) / Business Rules Management (BRM)• SAP Enterprise Portal (WebDynpro)• SAP Business Objects Data Services (BODS)
The Project
• RFP in March 2011, Go-Live in November 2011 (Template timeline)• Start with Vendor, Customer and Material (Finished Goods)• Supporting Migration and data Cleaning via BODS
Dr. Torsten Grünewald, Boehringer Ingelheim DSAG 12-Oct-2011
Master Data Management 2.0Project Plan Overview
5
FinishedGoods(com.)
BPM
Migration
VendorBPM
Migration
Customer Migration
MDM platform
Mai 2011 Juni 2011 Juli 2011 Aug 2011 Sep 2011 Okt 2011 Nov 2011 Dez 2011 Jan 2012
Go Live GBSPreparation
KickOff
Testing & Training
Conceptual Design
ConceptualDesign
Setup Development
ConceptualDesign
ConceptualDesign
ConceptualDesign
Italy Roll-in
Template development
Migration Process (GBS)
Template development
Migration Process (GBS)
Implementation MDM & BPM
Migration Process (Italy)
Migration Process (Italy)
Implementation MDM & BPM Testing & Training
Setup Q environment
Setup P environment
Template development
Migration Process (GBS)
Migration Process (Italy)
BPM/CE BODS
BPM/CE BODS
BPM/CE/BODS
Patch PI
Go LiveItaly
Dr. Torsten Grünewald, Boehringer Ingelheim DSAG 12-Oct-2011
Master Data Management Architectural View
Seite 6
User Access Point
SAP Master Data Solution
SAP Portal / Web Browser
BusinessObjectsData Services
(BODS)
Sonic ESB
Master Data Management (MDM)
Non-SAPSAP
SAP Process Integration (PI)
Business ProcessManagement (BPM)
Dr. Torsten Grünewald, Boehringer Ingelheim DSAG 12-Oct-2011
Business Partner & Material
Golden Record
Master Data Management 2.0 Conceptual View
Migration & Transformation
MD
M 2
.0
BPM
-W
orkf
low
SA
P Po
rtal
Har
mon
izat
ion
Extr
act,
Tra
nsf
orm
&
Loa
d (E
TL)
VendorSKU
Item Master
Italy BPCS and further countries
Migration
Global Local
Vendor Name Financial Creditor
Legal Address Purchasing Supplier
Material BiX supply Local material
Mapping Vendor or Material No.
GBS SAP 1234
DE SAP ABCD
BiX@ / GDB 352617
Vendor Business Partner
MaterialCustomer
Business Partner
VendorPartyFinishedGoods
GBS SAP DE SAPSRM
Enterprise Service Bus (ESB) / SAP Process Integration (PI)
GDBBiX@
Interfaces versus Services#Extract from Software Design:
8
# Type Description Sync type via
1 Cross-object Synchronisation of picklists daily Job PI
2 Customer Customer master MDM -> SBL realtime syndication PI/SONIC
3 Customer Customer master MDM --> GBS (currently only for migration)
adhoc PI
4 Customer Customer master GBS --> MDM realtime via change pointer PI
5 Customer Migration load customer BPCS adhoc BODS
6 Material SKU data GDB --> MDM daily Sonic/PI
7 Material BIX@ material attributes BIX@ --> MDM daily file transfer
8 Material Material master data MDM --> GBS realtime syndication PI
9 Material Material master GBS --> MDM realtime via change pointer PI
10 Material Migration load material BPCS adhoc BODS
11 Vendor Vendor master MDM --> GBS realtime syndication PI
11 Vendor Vendor master GBS --> MDM realtime via change pointer PI
12 Vendor Migration load vendor BPCS --> MDM adhoc BODS
Dr. Torsten Grünewald, Boehringer Ingelheim DSAG 12-Oct-2011
Input Screen design –From Excel and eForm (as used in UK) …
9Dr. Torsten Grünewald, Boehringer Ingelheim DSAG 12-Oct-2011
Input Screen design –… To Self-service portal
10Dr. Torsten Grünewald, Boehringer Ingelheim DSAG 12-Oct-2011
Business Process Modeling From MDM 1.0 (human/email) processes …
Fyi: This came out of the raw analysis11Dr. Torsten Grünewald, Boehringer Ingelheim DSAG 12-Oct-2011
… to solid, automated processes (BPMN 2.0)
… somewhat more executable12Dr. Torsten Grünewald, Boehringer Ingelheim DSAG 12-Oct-2011
.. to Business Process Management
13Dr. Torsten Grünewald, Boehringer Ingelheim DSAG 12-Oct-2011
Data mapping and Input Screen Design From concept ….
14Dr. Torsten Grünewald, Boehringer Ingelheim DSAG 12-Oct-2011
… to a logical information model
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Party
Vendor
Legal Entity
AuditContract
ItemSite
Dr. Torsten Grünewald, Boehringer Ingelheim DSAG 12-Oct-2011
… which evolved with each Sprint …
Jul 29th
Jun 6th
16Dr. Torsten Grünewald, Boehringer Ingelheim DSAG 12-Oct-2011
… to the corresponding MDM backend implementation
17Dr. Torsten Grünewald, Boehringer Ingelheim DSAG 12-Oct-2011
Master Data Management 2.0Where are we now?
18
FinishedGoods(com.)
BPM
Migration
VendorBPM
Migration
Customer Migration
MDM platform
Mai 2011 Juni 2011 Juli 2011 Aug 2011 Sep 2011 Okt 2011 Nov 2011 Dez 2011 Jan 2012
Go Live GBSPreparation
KickOff
Testing & Training
Conceptual Design
ConceptualDesign
Setup Development
ConceptualDesign
ConceptualDesign
ConceptualDesign
Italy Roll-in
Template development
Migration Process (GBS)
Template development
Migration Process (GBS)
Implementation MDM & BPM
Migration Process (Italy)
Migration Process (Italy)
Implementation MDM & BPM Testing & Training
Setup Q environment
Setup P environment
Template development
Migration Process (GBS)
Migration Process (Italy)
BPM/CE BODS
BPM/CE BODS
BPM/CE/BODS
Patch PI
Go LiveItaly
Dr. Torsten Grünewald, Boehringer Ingelheim DSAG 12-Oct-2011
Whats Next?
19Dr. Torsten Grünewald, Boehringer Ingelheim DSAG 12-Oct-2011
Value Driven Roadmap Operational Roadmap
BPM + Forms
ETL –Extract,
Transform, Load
Cleansing Data
Migration
Harmoni-sation
Master Data Management Value and Operational Roadmap
Value
Roll Ins
Value
Countries
Further usage of BPM (even outside MDM)
• Internal order
• Vendor
• Prices and conditions
On-boarding of new
countries • standardized migration
reduces cost of correction
• Vendor
• Customer
Increase transparency
and quality of master
data, reporting
• Business Partner
• Bank
Increase number of
Objects in scope:
• Material
• Prices and conditions
Material for other
material types: • RAW and API
• Excipients
• Intermediates
• Packaging materials
Self Service Portal• Customer and Vendor
• Handling of Material
Value
# Datasets
20Dr. Torsten Grünewald, Boehringer Ingelheim DSAG 12-Oct-2011
The “logical information model”… as foundation to much more than MDM …
21
Enterprise Architecture (~ Service Orientation)
GBS Common Information Model
MDM & Process design
Business Intelligence
Common Business
Usage Lexicon
SOA Process / Application
Development
Data Quality andGovernance
Principles,Standards,
andGuidelinesfor all data
Specifications,structure and
control of Master data
Commonbusiness
name, format and meaning
Foundations for Standardreporting
acrossDivisions
Re-useable business and IS
structures (both Models and
Canonicals
SOA/ESB
GBS Business Rules
Repositoryin ARIS
GBS Glossary, Wiki, and Dictionary
BI Business Intelligence systems
Data quality KPIs, effective change control,Standards and control
Dr. Torsten Grünewald, Boehringer Ingelheim DSAG 12-Oct-2011
Lessons learned
22
Do it right the first
time
Remain flexible, respond to
customers need
Build up know how
Manage your
interfaces
Ensure Quality
Deliver value and
show it
Architecture
Agile Development
MDM Toolset
Service orientation
Testing
Stakeholder
Dr. Torsten Grünewald, Boehringer Ingelheim DSAG 12-Oct-2011
Thank you
Dr. Torsten Grünewald, Boehringer Ingelheim
Torsten. [email protected]. Torsten Grünewald, Boehringer Ingelheim DSAG 12-Oct-2011