Employee Scheduling in the Cloud
Rob LeonardChief Operating Officer, Sability
Scott BrownPresident, Sability
What We Will Cover
> Introductions> What is the Cloud?> Are you right for the cloud?> How do you implement in the cloud?> What are the long term benefits?
©2009 Sability, Inc. All rights reserved.
The Cloud Vision
POSSystem
WFMSystem
HRSystem
CRMSystem
©2009 Sability, Inc. All rights reserved.
The Cloud Vision
POSSystem
WFMSystem
HRSystem
CRMSystem
©2009 Sability, Inc. All rights reserved.
The Cloud Reality
WFMSystem
POSSystem
©2009 Sability, Inc. All rights reserved.
Software as a Service(SaaS)
> Business model for software in the Cloud> Hosted and/or Managed by software
vendor> Typically one Code base> Shared Architecture> Pricing – Per Employee Per Month (PEPM)> Web Browser Access> Defined Points for System Integration
©2009 Sability, Inc. All rights reserved.
SaaS SolutionsPro’s & Con’s
> Minimal Infrastructure> No IT resources required> No upgrade costs> Vendor hosting expertise> Scalability> No large Cap-Ex> Lower implementation costs> Speed to innovation> Simple fee model> Security> Accessibility> Incentive for customer
service> Green – Lower Energy
Consumptions
> Limited data access> No customizations> No control of upgrade timing> Immature products> Products moved to the cloud
©2009 Sability, Inc. All rights reserved.
Benefits of SaaS WFM & Scheduling
> Consolidate Data> Processing Power> Mobile Infrastructure
– Built in– Secure
> Web 2.0 Usability (newer apps)– Ease of Use– User Adoption
> Adaptation to changes– Business Rules– Compliance– Legal– Union
©2009 Sability, Inc. All rights reserved.
SaaS Scheduling: A Day in the Life
> Scenario– Employees need to access schedules from
outside of work• When do I come in? • What am I assigned to do?• Report unplanned absence
– Supervisor notification of employee not reporting
– Push out request to fill a shift– Shift filled by employees with little effort
©2009 Sability, Inc. All rights reserved.
SaaS Scheduling – Am I ready?
> Do we need a new system?– Current System Issues– Missing Functionality
• Is our Company Ready?• Will our Company support a SaaS model?
©2009 Sability, Inc. All rights reserved.
SaaS Scheduling: Y/N
Yes No
©2009 Sability, Inc. All rights reserved.
Pick a Vendor - Do your Homework
> SaaS is not a slam-dunk> SaaS adopters advised extra attention be paid to these key
areas:– Evaluate vendor roadmap and enhancement history
• Did the vendor meet targets in the past?• Are planned enhancements pertinent to your requirements?• What have the vendors customers experienced when upgraded?
– Assess vendor management teams• Does the management team have a successful track record?
– Request detailed documentation around security• SAS 70 Type II or ISO 27001
– Evaluate integration capabilities closely• Capabilities need to be designed into the API• Represents a large part of implementation effort
©2009 Sability, Inc. All rights reserved.
SaaS Uptime
> Know the 9’s> Get the vendor’s definition
– Uptime vs. Application Availability
> Interfaced vs. Integrated Solutions– Ask about “module” outages– Are there instances of data
interface downtime?
> Understand disaster recovery plans and redundancy
Uptime % Downtime per week
95% 8.4 hours
97% 5.04 hours
98% 3.36 hours
99% 1.68 hours
99.90% 10.1 minutes
99.99% 1.01 minutes
©2009 Sability, Inc. All rights reserved.
How long will this take?
> Short Answer – It Depends> SaaS Implementations typically are much
shorter then Hosted Implementations> Timelines tend to be more predictable
then traditional implementations
©2009 Sability, Inc. All rights reserved.
Configuring
> I configure the system WHERE???
Production Test system
©2009 Sability, Inc. All rights reserved.
Should I consider SaaS WFM and Scheduling?
> Yes, absolutely!– Know what you are getting into– Evaluate vendors on proper criteria– Compare TCO between SaaS and License
solutions
©2009 Sability, Inc. All rights reserved.
Thank you
[email protected] x2090
[email protected] x2095
twitter: @sability
Recommended
