RESPECTING CLIENT&
STAFF DIVERSITY
ROLE OF CULTURE
Culture is: Provides rules for dealing with universal events. Provides strength & stability Continual change Learned & then shared
Lifestyle Language Tradition Rules Values Passed on
SUBCULTURES
Those groups that an individual may belong to within a culture Age-related Workskills Economics Politics Gender Religion
BELIEF SYSTEM
1. Beliefs that guide your behavior2. Beliefs that guide your communication
COMPONENTS OF A BELIEF SYSTEM
A. Cultural values Age Gender Family Religion/Spirituality Race
They support the belief and behaviors within each culture
B. Behavior/PracticesThey are guided by beliefs and passed on to encourage similar
behavior
C. Communication Patterns Each culture has verbal/nonverbal speech Tone, speed, volume, body language
D. Methods of perceiving, judging, organizing lifeChoices are made day-to-day based on values and beliefs
IDENTIFY YOUR SYSTEM
What is your belief system? Your religion Your politics Your ethics Your work Your ethnicity
SMALL GROUPS
What are your cultural values? What guides your behavior? How does your cultural effect your communication
style? What is your belief system?
Religion Politics Health Work
What are your similarities & differences?
EXTRINSIC FACTORS
Birth country Culture shock Degree of acculturation Merging cultures affected by:
Time in U.S. Use of English Rural/urban Occupation Education Experiences Socio-economics
A Class Divided
FREE-WRITING
What did you learn? What scene or scenes do you think you'll still
remember a month from now and why those scenes?
Did any part of the film surprise you? Do you think someone of a different race, ethnicity, or religion would also find it surprising?
SMALL GROUPS
What do you feel about "real life" connects with the experiment?
What have you seen or felt that is similar to what you saw in the film?
How might what you saw change the way you treat people?
How is the blue eyes/brown eyes exercise related to the Sioux prayer, "Help me not judge a person until I have walked in his shoes"?
“Culture provides the lens through which we view the world; the logic by which we order it; the grammar by which it makes sense.”
-Kevin Avruch & Peter Black
Anthropologists
CULTURAL VALUES
NATIVE AMERICAN MAINSTREAM AMERICAN
Family Bonding Individualism
Sharing with Others Accumulating for Self
Present Oriented Future Oriented
Extended Family Nuclear Family
Cooperation Competition
Acceptance of Nature Mastery of Nature
AFRICAN AMERICAN MAINSTREAM AMERICAN
Family Bonding Individualism
Matrifocal Patrifocal
Presented Oriented Future Oriented
Spiritual Orientation Personal Mastery
HISPANIC MAINSTREAM AMERICAN
Group Emphasis Individualism
Extended Family Nuclear/Blended Family
Person-to-Person Person-to-Object
Acceptance/Resignation Aggression/Assertion
Fatalistic Master of one’s own fate
Presented Oriented Future Oriented
ASIAN MAINSTREAM AMERICAN
Group Orientation Independence/Individualism
Submission to Authority Resistance to Authority
Extended Family Nuclear/Blended Family
Tradition Innovation
Respect for Elders Emphasis on Youth
Respect for Past Future Oriented
Conformity Competition
SMALL GROUPS
Culture is a way of life shared by a group of people. Many attitudes you bring to the workplace are shaped by your culture. To understand the extent of your culture’s influence on you, think about your parents’ values.
Have you adopted them? Were the boys in your family taught typical male roles and the
girls taught typical female roles? Did socialization influence your career choice? What do you identify with the most in your culture? What do you consider are the strengths and weakness of your
culture? Did your parents value blending into a dominant culture or did
they prefer to maintain a strong cultural identity?
BELIEF SYSTEM - GENDER
1. Male to Female communication styles2. Form of address appropriate to work setting3. Workplace environment4. Ethnicity & cultural values – gender
FEMALES CARING FOR MALES
BELIEF SYSTEM - AGE
World War II – Men who value dignity at work. Have strong work ethic & drive to reach the top. Respect for leadership.
Baby Boomers – Favor team approach, though driven to be the star of the team. “Me Generation” – strong emphasis on personal development. Impressed with authority, friendly relationships with their bosses.
Generation X – Grew up in single-parent household, “latch-key kids”, value independence in work place. Saw parents with high level of stress – emphasis on life outside of work. Not intimidated by authority, value diversity & personal expression.
Millennial Generation – Internet Age. World is global & interconnected. Attitudes of hard work & innovation – World War II generation.
PERSONAL RESPONSIBILITY – HEALTHCARE WORKER
1. Cultural Stereotyping Assumption May be negative
2. Cultural Prejudices Bias toward own culture Cultural blind spot
3. Cultural interaction with team members Conversation Thoughts Feelings Physical interaction
WORKPLACE EXPECTATIONS
Respect Communicate
Verbal/non-verbal Written Clarify for understanding Repeat as needed Validate Gender appropriate Age appropriate
PROBLEM SOLVE
1. Identify2. Gather information3. Create solutions4. Select/act on solutions5. Evaluate/revise