Regency PlazaCase StudyPresenter : Pham Bao Trung
Agenda
PM Roles &
Make things better
Miller’s requested changes
Floor plan
PM Roles & Make things better
Miller’s requested changes
Floor plan
Pro
ject
Man
ag
er’
s R
ole
s
Planning
Organizing
Controlling
Leading
Communicating
Motivation
Customer Awareness
• Cover every hinge and area• PM provides project’s objectives and
direction• Project management information
system
• Contigency plan _ Plan B ???• Align with Group Strategy ???
PM Roles & Make things better
Miller’s requested changes
Floor plan
Pro
ject
Man
ag
er’
s R
ole
s
Planning
Organizing
Controlling
Leading
Communicating
Motivation
Customer Awareness
• Allocate resources• Prioritize activities and processes• Job scopes and responsibilities
• Long lead time items were purchased soon
• Coordinate with Jeff Cunningham
PM Roles & Make things better
Miller’s requested changes
Floor plan
Pro
ject
Man
ag
er’
s R
ole
s
Planning
Organizing
Controlling
Leading
Communicating
Motivation
Customer Awareness
1. Monitor, keep control and maintain time schedule and cost
2. Discuss collected data for adjustment3. Early identify the problems, if any
• Retain 10% of Kelly’s pay request
PM Roles & Make things better
Miller’s requested changes
Floor plan
Pro
ject
Man
ag
er’
s R
ole
s
Planning
Organizing
Controlling
Leading
Communicating
Motivation
Customer Awareness
• Give clear directives and motivation• Give little ‘push’ whenever possible
• Most of team members/stakeholders felt upset
• Team, even Kris, does not know what will happen next
PM Roles & Make things better
Miller’s requested changes
Floor plan
Pro
ject
Man
ag
er’
s R
ole
s
Planning
Organizing
Controlling
Leading
Communicating
Motivation
Customer Awareness
• Effective exchange of information• Reduce potential conflicts / risks
• Just the letters, no meeting with customers
• Stakeholders’s constraints upset, unhappy
PM Roles & Make things better
Miller’s requested changes
Floor plan
Pro
ject
Man
ag
er’
s R
ole
s
Planning
Organizing
Controlling
Leading
Communicating
Motivation
Customer Awareness
• Recognize other’s skills, talents and work efforts
• Empowerment to boost one’s confidence• Appropriate and valued incentives
PM Roles & Make things better
Miller’s requested changes
Floor plan
Pro
ject
Man
ag
er’
s R
ole
s
Planning
Organizing
Controlling
Leading
Communicating
Motivation
Customer Awareness
• Identify and anticipate customers’s needs and wants
• Working to exceed customer expectations
• Answer and resolve the concerns
• Kris was ‘afraid’ to face the customers’s wants
• Did not put herself in customers’s boots• Lack of communication with customers
PM Roles & Make things better
Miller’s requested changes
Floor plan
Pro
ject
Man
ag
er’
s R
ole
s
Planning
Organizing
Controlling
Leading
Communicating
Motivation
Customer Awareness
KRIS COULD HAVE DONE BETTER
AS THE PROJECT MANAGER
PM Roles & Make things better
Miller’s requested changes
Floor plan
Mindset
•Align mindset with Regency Groups’s strategy
•Put herself in other stakeholder’s boots
Action
•Keep in touch with buyers and stakeholders more regularly
•Use “customizable unit” as a competitive advantage to boost sales
•Use modular design instead of fixed design
Action
•Define “rules of the game”
•Setup contigency plan
•Setup project management information system
PM Roles & Make things better
Miller’s requested changes
Floor plan
Strategy
Long-term
PVWord of mouth
Miller’s status
PM Roles & Make things better
Miller’s requested changes
Floor plan
Strategy
Long-term
PVWord of mouth
Miller’s status
Disallow customization
Strategy 1
Long-term
1
PV 1
WoM 1
Status 1
(*): Rating from 1 (very bad) to 5 ( very good)
Push through changes
Strategy 5
Long-term
5
PV 4
WoM 5
Status 5
Other Contractor
Strategy 4
Long-term
3
PV 3
WoM 3
Status 3
Stop working on unit
Strategy 1
Long-term
1
PV 1
WoM 1
Status 1
Move to different unit
Strategy 2
Long-term
3
PV 3
WoM 2
Status 3
PM Roles & Make things better
Miller’s requested changes
Floor plan
Push through changes
Strategy 5
Long-term 5
PV 4
WoM 5
Status 5
• At the afternoon meeting▫ Resolve conflicts by making stakeholders
understand each other’s constraints▫ Create clear processes for changing
things and try to make all stakeholders understand and agree on these processes
▫ With these agreement, try to share the “pressure” over all stakeholders
▫ Create detail schedule for the changes.
• Next meeting (2-3 days after above one)▫ Finalize and get agreement about the
cost▫ Weekly/bimonthly meeting▫ …
PM Roles & Make things better
Miller’s requested changes
Floor plan
THANK YOU !!!