SAP Hostingby itelligence
Information for
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Our 5 Success Factors
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Full Service IT Provider
Highly qualifiedemployees
The most experienced
international SAP-Partner
Leading Industry expertise
Internationality/Member of the NTT Group
itelligence Outsourcing & Services
Positioned as IT full-service provider for solutionsin the SAP environment
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Consulting
Licenses
Application Support
Outsourcing Hosting
Customer
Customer StrategyCompetitive
advantages due to enhanced efficiency
Industry-specific
processesAutomotive,
Engineering & Construction,
Consumer Products …
SystemsIntegration of IT-solutions to
the SAP environment
SAP Managed Services /
Outsourcing
Hosting &. Application
Management
itelligence Outsourcing & Services
At your service – around the world!Gain from our service beyond boundaries
Germany/Austria/Switzerland
Bautzen, Berlin, Berne, Bielefeld, Cologne, Dortmund, Dresden, Frankfurt, Hamburg, Jena, Munich, Stuttgart, Vienna, Walldorf, Zurich
Western Europe
Barcelona, Brussels, CopenhagenEindhoven, Glasgow, London, Lyon, Oslo, Paris, Vienna
Eastern Europe
Bratislava, Brno, Budapest, Katowice, Kiew, Moscow, Poznan, Prague, Warszawa
Asia
Cyberjaya (Malaysia), Hong Kong (China), Shanghai (China), Shenzhen (China)
America
Chicago (Illinois), Cincinnati (Ohio), Irvine (California), Montreal (Canada)
itelligence locations
itelligence projects
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More than 20 years of SAP Experience
We are one of the leading international full-service provider in the SAP environment
History 1989 Founded as S&P Consult, in Bielefeld, Germany
2000 Merger of Apcon AG and SVC AG to form itelligence AG
2007 Cooperation with NTT DATA/NTT Communications
Board Herbert Vogel, CEO
Norbert Rotter, CFO
Staff More than 2,300 employees, worldwide
Clients More than 4,000 clients in various industries
Turnover 2011: 342.4 Mio. Euro *
*) Annual Report 2011, itelligence AG, 20.03.2012
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Partnership with NTT DATA NTT DATA is one of the leading Japanese IT services providers
(thereof consulting and IT-outsourcing) and system integrators
NTT DATA is a listed subsidiary of Nippon Telegraph and Telephone Corporation („NTT”)
As a part of NTT DATA’s expansion of its global IT service capabilities, NTT DATA EUROPE GmbH & Co. KG is main shareholder of itelligence
NTT DATA EUROPE keeps 77.7%
NTT Communications keeps 10.0%
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Access to worldwide backbones
NTT Com - Global IP Network
High-Speed: Worldwide Tier-1 IP network backbone with globally consistent operation policy.
High-Reliability: Low congestion network with fully redundant network structure and industry leading SLAs.
Global Coverage: Highly provisioned data centers and direct connections to major Carriers in US, Asia and Europe
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SAP and the mid-market – the perfect match
Your individual solution - guaranteed!
Increasing benefits – shrinking costs
A comprehensive tried and tested industry-specific
pre-configuration reduces time and costs.
The identification and reutilization of standard
business processes will maximize quality and minimize
your risk.
Our proven and understandable methodology
combined with a comprehensive documentation
will offer you security and transparency at any time.
SAP-certified solutions:
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SAP Business Suite
it.solution
Individualised SAP Business All-in-One solution
itelligence Outsourcing & Services
Proven expertise – A guarantee for quality
Certified SAP partner
SAP Global Value Added Reseller (GVAR), SAP Channel Partner Gold, SAP Business Partner, SAP Global Partner Service
SAP Global Partner Hosting and SAP-Certified Provider of Cloud services
SAP Certified Global Partner Application Management
SAP Go4Gold Partner (Business Objects partnership)
Certified Run SAP Implementation Partner
Have been voted many times SAP system provider of the year
Awarded with 15 Special Expertise Partnerships
Member of the SAP Collaborative Business Initiative (CBI)
Member of the SAP NetWeaver Partner Initiative since February 2004
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12.04.2023 © itelligence10
The winner takes it all!
2006 2007 2008 2009 2010 2011 2012
Regional Excellence
EMEA
Customer Satisfaction
SME Channel Partner EMEA
SME Channel Partner und SME Global Top Volume
Reseller
SME Global Volume
Partner of the Year
SME Fastest Growing Channel Partner
of the Year
IT Outsourcing and Cloud Services
Provider und SAP
PartnerEdge Global Volume
Reselling Partner
of the Year
Data centers around the world 10 data centers worldwide
SAP Global Partner Hosting and AMS
Global SAP-certified Cloud services provider
24x7 3-shift operation with certified SAP administration
SAP Hosting operation for more than
> 300 customers
> 1,200 servers
> 1,500 installations
> 80,000 productive SAP users
> 330 employees for SAP Hosting
Application support in Europe, North America and Asia for more than
> 600 customers
> 45,000 productive SAP users
> 220 employees for SAP AMS
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Salzenforst, Germany
Bielefeld, Germany
Cincinnati, USA
Zurich, Switzerland
Bautzen, Germany
Poznan, Poland
Cyberjaya I, Malaysia
Horsens II, Denmark
Cyberjaya II, Malaysia
Horsens I, Denmark
Portfolio SAP Outsourcing (SAP Hosting)
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Remote Administration
Remote Administration and Monitoring Basis SAP Services and Expertise Service Desk and 2nd level support
Application Hosting
SAP Subscription based Hosting
SbH Hosting operation based on VM for SbH solution providers using the itelligence it.ServiceCloud
Implementation Hosting
Quick start with your project with short-term available hardware Fast system setup Full application hosting service on a temporary basis Continued use the environment in the full hosting phase
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it.Serv
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Infrastructure & Hardware Administration OS level, SAP Basis and Database Monitoring and Maintenance Disaster Recovery
itelligence Outsourcing & Services
SAP Application Hosting Service as a full service offering
Transfer of the complete system management to an itelligence data center enables clients to focus on their own basic activity being in accordance with their company’s core business.
Full Service for the SAP landscape for all SAP solutions and central subsystems
Access to latest SAP know-how and modern technologies
Defined SLAs with high availability and quick response times
Guaranteed, physical data security
Service including Hardware and OS
Flat monthly service-fee
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Remote Administration 7x24 alternative compared to SAP basis maintenance of
own SAP administrators
Covers administration of servers, operating system, databases, as well as SAP administration and maintenance
Remote services out of itelligence data centers with automated monitoring, itelligence help desk and 2nd level administration
Customer provides for data center location:
Own location
Partner data center
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SAP Remote Management Services and SAP Outsourcing
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DC infrastructureRackspace, Redundancy, Security
Monitoring
Helpdesk
Error correction
Administration
SAP Remote Management
Services
SAP Outsourcing
Hardware / HW service
BackupHard-/Software,Tapes, Execution
Extended service levelAvailability,Response times
Infrastructure
SAP Basis
itelligence Outsourcing & Services
Implementation Hosting
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Implementation Support
Test & Go-LiveSupportQuick
Start
Go-LivePreperation
Customer data center
itelligenceApplication
Hosting
2
1
3
4
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5
itelligence Outsourcing & Services
Implementation Hosting for a quick-start Easy and very short-term begin with SAP Solutions for the project
No Investment in Hardware, Infrastructure or basis know-how
No technical details to be considered. The project team can focus on applications and the project
Start with the correct sizing for a high-performance project environment with specified SLA
Minimizing the risk of performance problems or technical breakdowns during the project
Access to a very experienced Hosting-Team in close collaboration with the consulting team of itelligence
Easy access to extensions, temporarily systems or server capacities
Enough time to be prepared for the decision „own establishment or Hosting“ for the productive landscape
Gaining experience with the systems during the project without any risk
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itelligence
“Subscription based Hosting” in General
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Hosting
SAP
Subscribe License, inclusive Maintenance
SAP License
Implementation services
Partner industry solution
SAP Application mgmt.
SAP hosting itelligence (it.ServiceCloud)
based on SAP SBH model and contract with SAP
Project services (T&M on demand)
SAP Maintenance
Sb
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er
itelligence SbHCloud offering
SaaS O
ffer
C
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itelligence Outsourcing & Services
SAP Subscription Based Hosting (SbH)
Hosting package for SAP SbH
Certified SAP Hosting Data Center compliant to SAP regulations!
Technical setup of SAP system included in monthly fee
VPN connection between the customer’s central location and the itelligence data center
Straightforward SbH hosting packages covering SLAs on availability, performance and business continuity
Packages easily scalable when SAP user base and/or SLA requirements grows !
SAP + DB licenses/maintenance, industry solution, implementation and appl. support done by the local SAP SbH partner
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it.ServiceCloud
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Fast and flexible provisioning of CPU, memory and storage
Redundant and standardized hardware, allow for increased availability
“Pay what you need” as flexible adjustments, not “pay what you use(d)” as a surprise at the end of the month
Guaranteed SLAs for Availability AND Response Time remain valid even when adjustments of capacity are done on short notice!
itelligence Storage Grid
Virtual servers with VMware
Physical Servers
Virtualized storage
Fast and flexible storage provisioning
itelligence Computing Farm
itelligence Outsourcing & Services
Dual DC structure itelligence Bautzen (Germany)
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Proven Hosting Quality Certified according to ISO/IEC 20000-1:2005
Data center processes aligned to ITIL
Certified according to ISO/IEC 27001:2005
Several customer audits according to ISAE 3402 Type I & II Report
Data center processes are SOX compliant
SAP Global Partner Hosting with periodical audits by SAP AG
Data center processes with international quality
SAP Pinnacle Award 2012 „Global IT Outsourcing and Cloud Services Provider of the year“
Several customer audits according to GxP / FDA standards
Data center processes are FDA compliant
SAP Global Cloud Services
Security „in the cloud“
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Data Center Overview: Standards & Technology Data centers: high availability concepts, 24x7, 3-shift
operation
Virtualization and Server-Optimization with VM-Ware or Partitioning Technology
Operation of all SAP components and several subsystems and additional applications (EDI, Archive, Fax, e-mail, JIT, Scanner, EAI, individual, ...)
Central infrastructure as managed service for our customers:
Archiving/document management
Citrix terminal services
Fax and e-mail
EDI it.x-change
EAI with SAP PI
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Security and technical parameters Dual Data Center Concept active-active
Multiple-stage security zones
24x7 onsite security guard
24x7 server monitoring
Fire alarm system
Separate fire protection areas
Break-in alarm system
Redundant emergency power generators
Redundant air conditioning technology
Redundant telecommunication connections and firewalls
Backup data center and disaster recovery concepts
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Data center help desk support
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Support InfrastructureWe provide a modern service portal withstate-of-the-art and custom-tailored support procedures as
well as a central hotline number
Languages and Service timesEnglish (7x24)German (7x24)Polish (7x24)Russian (5x12)Bahasa (5x10 MYT), japanese or chinese on request
Face-to-face Customer CareBy named contact persons
DispachingMonitoring, qualifying and routing of incoming incidents
Support & TrackingOrganization of Service Control Boards, Operational
Support Trend Anyalysis, Proactive tracking of all incidents and escalation managment
Reporting & Quality ManagementProvision of standard and custom-tailored KPI- Reporting and
measurement of customer satisfaction
itelligence Outsourcing & Services
itelligence Service Portal
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SAP Outsourcing – Global References
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Reference: Eldorado, Russia Company
Eldorado is the largest distribution network in Russia and GUS for household and electronic goods and belongs to Russia’s Top-5 consumer electronics retailer by revenue
Located in Moscow, Russia with more than 700 media stores
Revenue 2009: 88.4 billion Rubel. (~2,17 billion EUR)
Employees: 16.000
Services
Operation of the high available SAP Landscape ERP, BI, BIA, BO, XI, CRM, Solution Manager
Ca. 15 SAP Instances in total
Desaster recovery concept by Dual Data Center
1.600 named user and 80 TB SAN storage ; IBM AIX with Oracle
High availability scenario: 99,5 % with HACMP cluster
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Reference: Randstad, Germany Company
Located in Eschborn, Germany
Revenue 2009: 1,32 Billion €
Employees : 46.000 in Germany
Services
Operation of the high available SAP Landscape ERP, BW, CRM, XI, E-recruitment, Solution Manager and Enterprise Portal
Operation of Escriba and Unispool Software
47 SAP Instances in total
Desaster recovery concept by Dual Data Center
3.800 named user and 18,5 TB SAN storage ; IBM AIX with Oracle
High availability scenario: 99,5 % with HACMP cluster
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Reference: Kompania Piwowarska S.A. Company
Leader of the beer industry in Poland (Market share 43%)
KP is part SAB Miller
Located in Poznań, Poland
Revenue 2009: 4,4 billion PLN
Employees : 3.000 in Poland
Services
implementation of control mechanisms in line with the Statement on Auditing Standards no. 70 (SAS 70 type II)
operation of the ERP 6.0, PI, BW and two SAP Enterprise Portal landscapes
1.160 named user running on Windows and the MS SQL Server database
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Reference: Kompania Piwowarska S.A.
“An analysis was prepared for the Management Board to enable them to make a decision on the use of an external service provider. This analysis indicated that outsourcing was the most favorable and the lowest risk solution. Now, two years on, we can list a number of benefits from our cooperation with itelligence. The most important benefit for us is the limitation of risks associated with the urgent need to adapt business processes and the transaction system to the requirements of Sarbanes Oxley Act.”
Maciej Król, IT Governance Manager,
Kompania Piwowarska S.A.
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Reference: Mercedes-Benz HPE Ltd, UK Company
Mercedes-Benz formular 1 engine design and production (formerly illmore engines)
Located in Brixworth, UK
Revenue 2008: ₤ 98,8 Mio
Employees: 500 employees
Services
Implementation Hosting started with SAP R/3 Enterprise 4.7 and it.automotive
Longterm operation of the SAP landscape, upgraded to SAP ECC 6.0 with EHP 3
450 named Users, running on Linux with Oracle database
Use and operation of SAP Solution Manager for implementation
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Why decide for itelligence hosting and application management?
Full service for SAP including application knowhow and management from one hand
Attractive mid-market pricing for very high quality and availability of SAP solutions
International offering of „SAP Global PartnerHosting“ level
Reliable approach:Flexible, quick, individual
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Clear strategic position as „international, high quality, mid-market, full service SAP provider“
itelligence Outsourcing & Services
Benefits of Hosting
Security / Business Continuity
State of the art data center
Handling of critical data (e.g. HR data)
Highly redundant infrastructure(SAN, server, backup)
Disaster Recovery options
Service Quality
Dedicated staff doing nothing but management of SAP systems
Ensured high availablity for SAP systems
itelligence team covers all areasof SAP Basis support
all common databases
all operating systems
all SAP modules
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Risk Mitigation
Focus on customers competence versus system management
Predictable / fixed cost for the whole contract term
Guaranteed SLA
System availability
System response time
Service desk response time
Team of people for landscape management vs. a single person
Responsibility and accountability in the hands of SAP Experts
N+1 redundancy
SAP isn‘t just another application you are running -it‘s your most important business application
itelligence Outsourcing & Services
We make the most of SAP® solutions!
www.itelligence.info