11/10/200411/10/2004 11©OTA
OTAOffice of theTelecommunicationsAdjudicator
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High Level Review and Status of Activities High Level Review and Status of Activities under the Telecommunications Adjudicator under the Telecommunications Adjudicator Scheme for Local Loop UnbundlingScheme for Local Loop Unbundling
Further details can be obtained by contacting Peter Black or Further details can be obtained by contacting Peter Black or Clive FedidaClive Fedida
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OTAOffice of theTelecommunicationsAdjudicator
Local Loop UnbundlingLocal Loop Unbundling
The VisionThe Vision
The ObjectivesThe Objectives
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OTAOffice of theTelecommunicationsAdjudicator
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VisionVision
By January 2006 the LLU industry will have the By January 2006 the LLU industry will have the operational capability to deliver more than One operational capability to deliver more than One Million unbundled local loops per annum in a Million unbundled local loops per annum in a manner that will enable efficient, fair and viable manner that will enable efficient, fair and viable competition on a high quality platform. competition on a high quality platform.
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OTAOffice of theTelecommunicationsAdjudicator
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The Vision Will DeliverThe Vision Will Deliver
Greater than 4,000 copper loops unbundled per dayGreater than 4,000 copper loops unbundled per day BT Site preparation ahead of the Market needsBT Site preparation ahead of the Market needs Customer Provisioning and Customer Faults no Customer Provisioning and Customer Faults no
longer issueslonger issues Migrations between Products and Operators no Migrations between Products and Operators no
longer a barrier to successlonger a barrier to success High Quality & Volume, Multi-Service Platform in High Quality & Volume, Multi-Service Platform in
PlacePlace
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OTAOffice of theTelecommunicationsAdjudicator
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We will achieve the Vision through the We will achieve the Vision through the Critical Success Factors Agreed with BT Critical Success Factors Agreed with BT Wholesale and the LLU OperatorsWholesale and the LLU Operators
Throughput – Orders Processed per DayThroughput – Orders Processed per Day Right First Time – Orders Delivered On Time, To Right First Time – Orders Delivered On Time, To
Defined QualityDefined Quality Telephony Migration – e.g. Number PortabilityTelephony Migration – e.g. Number Portability Broadband Migration – e.g. Existing Services Broadband Migration – e.g. Existing Services
Moving to LLU based servicesMoving to LLU based services Backhaul – Enhanced Products Required Backhaul – Enhanced Products Required
(consultation with Ofcom in process)(consultation with Ofcom in process)
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OTAOffice of theTelecommunicationsAdjudicator
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First Quarter Adjudicator First Quarter Adjudicator
ActivitiesActivities Visit the scheme operators to obtain their input, share Visit the scheme operators to obtain their input, share
and develop the Vision - and develop the Vision - CompleteComplete Identify the business plans where large early volumes Identify the business plans where large early volumes
will come from. Aggregate business plan physicals -will come from. Aggregate business plan physicals -CompleteComplete
Operators & BT to nominate senior operational exec to Operators & BT to nominate senior operational exec to join the UK LLU ‘Market Breakthrough’ Executive - join the UK LLU ‘Market Breakthrough’ Executive - CompleteComplete
Paul Reynolds to confirm to industry BT support for Paul Reynolds to confirm to industry BT support for Joint BT & Industry Vision and Critical Success Factors – Joint BT & Industry Vision and Critical Success Factors – CompleteComplete
Resolve/Assimilate Current Disputes & Concerns - Resolve/Assimilate Current Disputes & Concerns - OngoingOngoing
Get support from the LLU working group - Get support from the LLU working group - CompleteComplete
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OTAOffice of theTelecommunicationsAdjudicator
First/Second Quarter ActivitiesFirst/Second Quarter Activities Initiate Rapid Product Review – Initiate Rapid Product Review – CompleteComplete Initiate Process & Automation Reviews – Initiate Process & Automation Reviews – CompleteComplete Review and Develop Overview KPIs –Review and Develop Overview KPIs – CompleteComplete Review Need to Develop SLGs to Complement KPIs – Review Need to Develop SLGs to Complement KPIs – In In
progressprogress Walkthrough all processes from Customer Order to Walkthrough all processes from Customer Order to
Customer In-service and Bill with Operators and BT – Customer In-service and Bill with Operators and BT – CompleteComplete
Implement Key Measures Based On End User Implement Key Measures Based On End User performance – performance – 50% progress50% progress
11/10/200411/10/2004 88©OTA
OTAOffice of theTelecommunicationsAdjudicator
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Early SuccessEarly Success
BT appointed a Director for LLU and are forming a BT appointed a Director for LLU and are forming a single organisation to deliver the industry Vision for single organisation to deliver the industry Vision for LLU LLU
BT ramp-up of resources to cope with Number BT ramp-up of resources to cope with Number Portability demandPortability demand
Suspension of penalties for under-achievement of MPF Suspension of penalties for under-achievement of MPF forecastsforecasts
Intervention required to help improve performance of Intervention required to help improve performance of newly introduced Broadband Migration processnewly introduced Broadband Migration process
BT agreed to overhaul change control for LLU Products, BT agreed to overhaul change control for LLU Products, Processes and Systems with immediate effectProcesses and Systems with immediate effect
11/10/200411/10/2004 99©OTA
OTAOffice of theTelecommunicationsAdjudicator
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Market Breakthrough Executive Market Breakthrough Executive FormedFormed
Focussed Workshop held on September 2Focussed Workshop held on September 2ndnd
Operational & product Executives, from Operational & product Executives, from Operators & BT were presentOperators & BT were present
Analysed and Agreed LLU Success CriteriaAnalysed and Agreed LLU Success Criteria Formulated outline Breakthrough PlanFormulated outline Breakthrough Plan Adjudicator Team co-ordinating overall planAdjudicator Team co-ordinating overall plan Detailed Workshops on Operations, Product Detailed Workshops on Operations, Product
and Automation held week beginning 13and Automation held week beginning 13thth SeptemberSeptember
First Pass Breakthrough Plan Produced by 30First Pass Breakthrough Plan Produced by 30thth September – Clarification work in progressSeptember – Clarification work in progress
BT and Operators will execute Breakthrough BT and Operators will execute Breakthrough Plan when agreedPlan when agreed
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LLU Operators Requirements - Output LLU Operators Requirements - Output From WorkshopsFrom Workshops
Co-mingling build predictability – ability to plan 12 month DSLAM rollouts
Backhaul products – longer reach LES/BES with aggregation
MPF and SMPF forecasting – renegotiate punitive under-forecasting penalties
Migration processes – implementation of Broadband migration and number portability
Systems – MPF and SMPF ordering and repair, parallel development, test systems, defect management etc
MPF and SMPF Delivery performance – volumes, RFT, on time
Repair products – equivalence, with PSTN and leased line MPF and SMPF Repair performance – on time, accurate
RWT
11/10/200411/10/2004 1111©OTA
OTAOffice of theTelecommunicationsAdjudicator
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The Market Needs – Growth in The Market Needs – Growth in LoopsLoops
0
200
400
600
800
1000
1200
1400
2004 Q3 2004 Q4 2005 Q1 2005 Q2 2005 Q3 2005 Q4 2006 Q1 2006 Q2 2006 Q3 2006 Q4
(Calendar Quarters)
(Th
ou
san
ds
of
Lo
op
s)
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OTAOffice of theTelecommunicationsAdjudicator
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Key Performance Indicators – Key Performance Indicators – Throughput Capability RequiredThroughput Capability Required
50K Lines Unbundled by January 2005 50K Lines Unbundled by January 2005 250K Lines Unbundled by June 2005 250K Lines Unbundled by June 2005 400K Lines Unbundled by September 2005400K Lines Unbundled by September 2005 550K Lines Unbundled by January 2006550K Lines Unbundled by January 2006 1M Lines Unbundled by June 20061M Lines Unbundled by June 2006
Based on Operators and BT Forecasts Based on Operators and BT Forecasts
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Key Performance Indicators – Key Performance Indicators – Delivery Quality Milestone TargetsDelivery Quality Milestone Targets
Right First Time today 50%Right First Time today 50% Right First Time 75% by November 2004Right First Time 75% by November 2004 Right First Time 85% by January 2005Right First Time 85% by January 2005 Right First Time 95% by March 2005Right First Time 95% by March 2005 Right First Time 98% by June 2005Right First Time 98% by June 2005 Right First Time 99.8% by January 2006 Right First Time 99.8% by January 2006
(aspirational)(aspirational)
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VisionVision
By January 2006 the industry will have the By January 2006 the industry will have the operational capability to deliver more than One operational capability to deliver more than One Million unbundled local loops per annum in a Million unbundled local loops per annum in a manner that will enable efficient, fair and viable manner that will enable efficient, fair and viable competition on a high quality platform. competition on a high quality platform.